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Rated 3.9 out of 5 by 112 reviewers.
Rated 5.0 out of 5.0 by Friendly staff From the front desk to the dining room, we were always greeted with friendly staff. The rooms were very clean. Could not find specific docking stations for cell phones and computers. The outlets were hard to find. Breakfast buffet was warm and quite a bit of a selection. September 19, 2014
Rated 4.0 out of 5.0 by Great breakfast The hotel was very nice. The food was good and convenient. The only problem I experienced was with the wireless internet service. It was poor. September 15, 2014
Rated 4.0 out of 5.0 by Nice hotel but the restaurant service was not good Hotel was a good value for the money. The restaurant service was poor. September 10, 2014
Rated 5.0 out of 5.0 by Awesome Experience and wondeful stay I came in tired from my trip and was quickly checked in. My stay was very pleasant and breakfast was wonderful and hot every morning. Staff was very friendly always greeting me as i arrived for the evening. I must say I will return due to one staff member that went above and beyond and kept a smile the whole time. My bill was incorrect due to my own mistake and April took the extra time to make all the corrections which took sometime but she did it and still managed to answer the never ending ringing phone. This correction saved me a very generous amount of money. Thank you April I look forward to seeing you again in the near future. September 3, 2014
Rated 5.0 out of 5.0 by Air the air in the room that I stayed in did not cool the room down enough for me. September 3, 2014
Rated 5.0 out of 5.0 by Excellent service The room was spacious and very clean. Hotel staff very friendly and helpful! September 2, 2014
Rated 3.0 out of 5.0 by Nice room, pleasant staff Stayed for 5 nights for a conference. Nice rooms and staff was accommodating and friendly. The breakfast could have been a bit better, but for being "free" with the room, it wasn't bad. Only thing I thought was in dire need of improvement was the condition/smell of the carpets inside of the elevators and the hallways! The room was fine, but I dreaded having to take the elevators each day! September 1, 2014
Rated 5.0 out of 5.0 by A Pleasant Surprise for a Change!!! Booked this hotel expecting the usual over-priced, low-value boxy room, sloppily cleaned and made up. What a pleasant surprise from the moment we walked in. A large lobby, wide hallways, and a spacious guest room fully furnished and with adequate room to actually get around and not feel confined. And everything was spotlessly clean! Perhaps the biggest surprise was the two meal chits provided with our guest room cards. These were for a free hot breakfast in an actual dining room with a buffet line laden with everything you could expect from a restaurant...freshly scrambled eggs. bacon, sausage, various fruits, juices, breads and waitresses bringing you coffee, etc.. What a great way of starting the day after years of getting sparse faux foods and stale carbohydrates for the "free" breakfast. The staff members were exceedingly friendly and helpful and actually cared! We returned a week later and everything was the same. What a great stay. P.S. My wife wanted to steal the mattress and pillows they were so comfy. August 31, 2014
Rated 4.0 out of 5.0 by Earl's Stay Staff was courteous and professional the rooms were all common areas were well kept and the breakfast was good. August 28, 2014
Rated 4.0 out of 5.0 by Our Stay Enjoyed our stay! The staff was very nice and we look forward to our next visit. This hotel need some new paint and refreshing but overall stay was great! August 28, 2014
Rated 5.0 out of 5.0 by Great Staff - - - -I I was able to change a reservation without any trouble and the desk was very , very helpful in doing this . August 24, 2014
Rated 1.0 out of 5.0 by Good room, no service Hotel standards are ok, however do not expect any service. The staff is not helpful. August 23, 2014
Rated 5.0 out of 5.0 by Always dependable and clean I stay in the Augusta area frequently for work. The only time I do not stay here is when there are no rooms available. The staff and accommodations are top notch. Always my first choice. August 15, 2014
Rated 4.0 out of 5.0 by Clean rooms and great service The service, rooms and dining were great. Only con is the carpet on the room floor halls and elevators should be changed. August 3, 2014
Rated 5.0 out of 5.0 by Comfy and quiet I travel extensively for work and must say this hotel is in my top ten for comfort and quietness, the desk staff was very friendly, the bar/breakfast staff were great and I slept so good on the pillow I used that night, I asked if I could buy it. I sleep much better now... July 28, 2014
Rated 5.0 out of 5.0 by holiady inn west augusta this hottel has always been a great place to stay. i send all of my partners there when in augusta July 17, 2014
Rated 4.0 out of 5.0 by Breakfast was not on point the service during breakfast was slow. The staff was very good in trying to meet my needs but i assume the people cooking the food was slow and messed my order after i was waiting more than 15minutes for it to come out. and it took awhile for the tables to be clean when people were coming in to sit and eat. the staff helping us and serving us was polite and they removed the pancake order from my bill when i asked them to when the pancakes came out undercooked July 16, 2014
Rated 4.0 out of 5.0 by Friendly staff The staff was friendly and the hotel is well lit to make you feel safe when arriving in the evening. July 15, 2014
Rated 4.0 out of 5.0 by Appearance of Hotel great I wasn't recognized as a "Priority Club" member. The room was fine. The restaurant above average for Holiday Inn. July 14, 2014
Rated 1.0 out of 5.0 by Watch your wallet!! Made reservations at one rate, checked in and being charged a different rate. Called IHG care and negotiated yet another rate! Checked out and paid yet another rate. Called IHG once again and promised a response in 48 hours, we are now approaching 96 hours and no response. Very disappointing as I have stayed here since it opened. NEVER AGAIN. July 7, 2014
Rated 4.0 out of 5.0 by Great hotel Carpeting in the halls appeared dirty, but my room was clean. Overall, I'll be back! June 27, 2014
Rated 5.0 out of 5.0 by Very nice place to stay This was a great place to stay. The bed was comfortable, the pillows were great, and the staff was friendly and helpful with anything needed. I would stay here again. June 26, 2014
Rated 4.0 out of 5.0 by Better than most - Great beds Hotel was nice and clean. Room was well decorated. Beds were very comfortable. Pool was broke. Front desk staff very attentive but restaurant staff was was not. June 24, 2014
Rated 5.0 out of 5.0 by Regular Augusta Stop Great location for my regular business travel to Augusta. My company has a very good rate at this hotel, making it an excellent value. June 23, 2014
Rated 5.0 out of 5.0 Nice Experience This was our first stay at this hotel. The area were we usually stay was all booked. We actually ended up liking this hotel better. It is comfortable,convenient and quiet. It is close to Bobby Jones Expressway making it easy to get were I want to go. June 22, 2014
Rated 4.0 out of 5.0 by Excellent room The room was excellent: larger than most standard kings, clean and comfortable. We enjoyed staying one night, continuing our travel the next morning. When we arrived at home and checked our credit card charges, there was an extra $47 charge. A call to the hotel revealed that we were charged for a blanket which we had removed from the bed and placed in the closet. The charge was removed quickly once the blanket was found. I would recommend this hotel. June 13, 2014
Rated 1.0 out of 5.0 by Poor Service I stay in Holiday Inn's around the globe around 2-4 nights a month. This was possibly the worst experience I have had to date. I wanted to pay for a movie to watch in the room but there was some issue that wasn't taken care of when I checked in regarding my credit card. So I had to call down to the front desk to take care of it. The gentleman working didn't understand what the issue was and it took him close to 45 min to fix the issue. By this time I was over watching the movie and was almost asleep. Next day I went to iron my wife's shorts and the iron completely ruined her new shorts with a type of melted "goo" on them. She contacted the Front Desk and said the lady who takes care of the issues will be in the tomorrow. My wife sent her a nice email regarding the issue. The next day my wife went and spoke with the designated individual and the she seemed annoyed that my wife knocked on her office door after being instructed to by the FD. Then continued to give my wife 4 steps in order to receive reimbursement for the shorts. They cost $45. You think they would have been able to fix the situation right then an there but that apparently would have been too easy. June 11, 2014
Rated 3.0 out of 5.0 Very slow and unreliable Internet access. Overall, very nice, but the Internet access issues means you cannot get work done from a laptop. Also, the scrambled eggs do not taste normal in the buffet. June 10, 2014
Rated 4.0 out of 5.0 by Augusta Holiday Inn Express The room was comfortable and the staff was excellent here. The amenities were lacking though. The pool was tiny and was frequently closed for maintenance. The gym consisted of two functioning cardio machines, there is a lot of room for improvement there. The laundry facilities were smelly, fairly priced, and cleaned reasonably well when the single laundry set wasn't already being used. June 9, 2014
Rated 4.0 out of 5.0 by Directions to hotel If using GPS, difficult to find hotel. Putting in the city of Augusta (in 2 different GPSs) took us into two different housing developments. The hotel GPS address is not in Augusta. June 3, 2014
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