Rated 3.9 out of 5 by 55
Rated 4.0 out of 5.0 by dfw0824 Business Trip
Great value, good nights sleep, comfortable and spacious bathroom, quiet room, two papers friendly staff, good pillows and very comfortable bedding.
March 18, 2013
Rated 5.0 out of 5.0 by Redhead60 Counseling for Bereaved
This was a great experience. Everyone at this location are very professional and caring. They are helpful to those in need due to health problems or in other any other way that they could be of service to the customers and public.
February 14, 2013
Rated 2.0 out of 5.0 by K75S Needs attention
Hotel looks good from the outside but needs someone to pay attention to the details.
Window darkening shades had holes in them and duct tape on some of the holes.
Free breakfast buffet comprised of cold eggs, scraps of bacon and sausage- very dissapointing.
February 6, 2013
Rated 5.0 out of 5.0 by constance Great Breakfast!
This hotel is always very comfortable, but this trip I was invited into the resturant which I thought was the traditional continental. (which I do not like) To my surprise it was a wonderful hot breakfast with servers, and real OJ......absolutely great way to start the day!
January 31, 2013
Rated 3.0 out of 5.0 by ldtyler A Weak Stay
I stayed there for 3 days and had an average stay. It would have been better if I didn't have to report what was wrong with the room. The sink stopper in the bathroom wouldn't work right and the toilet would run and run unless I went back and shook the handle. The TV wouldn't come on the next morning but that was fixed. None of the other thing were fixed but was reported as well.
January 22, 2013
Rated 5.0 out of 5.0 by dfw0824 Business trip to Augusta Ga
I called in my reservation the day before and the man set up reservation professionally, He immediately recognized me as a previous guest and a Priority Club Member and called me by name and got me the room i requested. Had a great nights sleep in a clean room and bath with nice towels and linens. The prepared free breakfast is a big bonus in that you don't have to stop somewhere else to eat. You also get the USA Today and the Augusta paper and I am a paper reader so it appeals to me. Great value and i highly recommend.
January 17, 2013
Rated 3.0 out of 5.0 by JG77 TV did not work, and no coffee at check in.
I have stayed at this hotel many times in the past. Staff has always been attentive and good.
My TV did not work. Moved the plug, nothing. TV appears to be down for the count.
At check out I mentioned to the front desk clerk, of which she wrote it down. I stated that I was not looking for an adjustment on my bill, but that I would like to have some extra points added to my priority club account. She stated that she would let the manager know.
I have checked my account. The normal points amount has been added, however no extra points were added. I am assuming that the decision was made to not add any extra points.
Also at check in. The coffee was gone. No coffee containers at all at the table near the front desk.
I do a minimum of 180 hotel nights a year. Holiday Inn is a minimum of 130 of those nights.
January 16, 2013
Rated 3.0 out of 5.0 by Rick1234 Recent Stay
Need a better channel selection on the TV. TV does not have HD capability. Had to watch the recent BCS Championship on a reduced screen size as a result.
The eggs on the buffet have an off flavor; however, I really appreciate that the hotel has a complimentary breakfast buffet now.
But, I picked a hamburger and fries in Kem's. When I got back to the room I realized the fries looked like the dregs from the pan. I should have gone back down and complained but I didn't. Expected a better experience.
The exhaust fan in the bathroom did not work (room 309).
January 15, 2013
Rated 1.0 out of 5.0 by wade0095 Poor Service
I usually stay at this hotel when I an traveling to Augusta on business. Since this last stay, I have changed hotels for these reasons.
1. Internet is EXTREMELY slow.
2. Cable did not work in my room and needed to be rest by staff.
3. Coffee was empty in the lobby at 8:am in the morning (REALLY).
4. Coffee was also empty at 5:30 PM in the lobby.
5. I requested a reservastion change. The change was made for one night but not for my complete stay.
6. I stood at the front counter for 15 minutes waiting for someone to show up to assist me. She mentioned she was in some meeting. So who covers the desk when you are in a meeting?
7. Waited 15 minutes for my dinner check.
January 15, 2013
Rated 5.0 out of 5.0 by lozomo Perfect Night!
Only stayed one night and slept like a baby. Hotel staff is really nice, helpful and approachable. Nice clean rooms. I will recommend to all my family and friends.
December 30, 2012
Rated 5.0 out of 5.0 by rick13 nicest people
everyone makes you feel at home. good food, great free breakfast. can't wait to go back.
December 10, 2012
Rated 5.0 out of 5.0 by ArmyMom2012 Great location - close to Ft. Gordon!
Our daughter is currently stationed at Ft. Gordon and we were unable to stay on post during our recent visit due to the hotel on post not having availablity due to the Thanksgiving Holiday. The Holiday Inn - West was very close to the post and a wonderful location. The hotel staff was very polite and friendly. The beds were very comfortable. We will surely stay at this location again in the future.
December 8, 2012
Rated 4.0 out of 5.0 by Bob4AU Not to shabby
Great check in, made to feel welcome. Desk clerk very helpful. Fifth floor unacceptable because of AC noice on the roof. Easily moved to second floor. No tub. Moved to second floor. Did not realize until we had settled in that they only have tubs on the fifth floor. 2nd floor TV noisey. Problem taken care of immediately. Room was clean and comfortable except for the pillows. Complimentary breakfast was good with attentive service. Easy check out. Extra reward points for reserving online. Although I can recommend the property, I would probably choose a local Holiday Inn Express my next time around.
November 29, 2012
Rated 1.0 out of 5.0 by cartee Very Bad Stay
I have stayed at Holiday Inn's a bunch. I had a very bad experience at this motel. They had a basketball team staying there and they were very loud. I complanied at the front desk with no help. I was there for medical reasons I had an appointment at at MCG . I was really not feeling well. They did nothing to accomate me I will never stay there again. The mangement never contacted either.
November 13, 2012
Rated 4.0 out of 5.0 by kbbb clean hotel
pro: very clean hotel. Staff friendly
con: breakfast was the same every morning; having to pay for coffee during breakfest
November 5, 2012
Rated 5.0 out of 5.0 by jjohns61005 Return from VA
We were fortunate to find this Holiday Inn Express on our return from visiting our daughter in VA. Everyone we came in contact with was courteous and helpful. Room accomondations were very comfortable. Easy check and check out. Hotel was in close proximity to other restaurants.
October 28, 2012
Rated 2.0 out of 5.0 by Fender1223G Room review
Not enough outlets for a business person to use.
There is only one outlet by the table to plug in a computer. It can be 2 if you unplug the light and work in the dark.
TV had a loud buzzing. Maintenance man was sent to fix. He stated the only way to fix it was to remove the TV and then I would be without one. I asked him "don't you have other rooms?" He said yes, but they did not move people for a small problem.
October 20, 2012