Rated 2.0 out of 5.0 by Mac1948 Spoiled
I always stay at HI properties in that they are usually near where my business takes me and second, they are usually either new or recently remodeled. HI would not use my previous review because I mentioned a competitor that had better property in an another town, no problem.
This HI property is old, looks and smells old. So yes, this is why I was disappointed; HI usually has better properties; I would hope they would do a total facelift or tear it down and build a new one.
April 24, 2013
Rated 1.0 out of 5.0 by yooper4 stayed during the Masters
This is a great place to stay and use their transportation to the Masters golf tournament. Everyone was very helpful and the location is very quite to have a comforable sleep.
April 18, 2013
Rated 1.0 out of 5.0 by JohnKD123 Masters Experience
I recently booked a stay for Master's week using priority points and cash. With Augusta room rates, this was a bargain. Had friends who have stayed here and recommended property. First day I went to the tournament, my travelling companion became ill. That night, I went to the hotel and asked if remaining nights could be cancelled / refunded. I was told no and upon reading the fine print, this was clearly stated. I resided in losing my points and money paid for the room. On the way out of town I stopped by a friend's house. They had a large group in town for the tournament. Some were sleeping on couches and floor. I gave them the keys to my room. It was paid for and thought it would be better for them to use it than go to waste. That night, the keys didn't work and when they inquired at the front desk, they were told the room had already been rented. WHAT A JOKE. I paid for the room and they were denied use. I have been a long time priority member staying exclusively at IHG properties worldwide. This experience will seriously make me reconsider my loyalty to this brand.
April 17, 2013
Rated 5.0 out of 5.0 by Bobd55 Great place to stay for a visit top the Masters
Only 7,5 miles from Augusta National Golf Course. They arranged for complimentary shuttle vans to go (great idea). Breakfast and supper at Anthony's restaurant on-site. Made to order omellettes, breakfast buffet are a great way to start the day. Great service by Donna, our waitress. A great momento of the trip and visit was the Masters week room keys!
Thanks for the great place to stay and enjoy our first trip to the Masters.
April 15, 2013
Rated 5.0 out of 5.0 by Lurch9 Still the same
I stay at Holiday Inn's, Holiday Inn Express and Candle Wood suites approximately 150 nights a year.
This property is by far the best...and it because of the people. I have never had a complaint about anything
April 1, 2013
Rated 5.0 out of 5.0 by JJ10 Great Breakfast, Bed, and Staff
The room was clean, the bed comfortable and the breakfast was great Would definitely stay again and recommend to others.
March 8, 2013
Rated 5.0 out of 5.0 by Lurch9 It is ALWAYS a pleasure to stay here.
As I have stated before, concerning this property, I go out of my way to stay here. The reason? The staff!
Congratulations to the manager!
February 28, 2013
Rated 4.0 out of 5.0 by Alberagain Nice amenities
The workout room and pool area are very nice. Nice extra to have breakfast in a restaurant, not just a small room. The air conditioning unit could be cleaned and updated. I don't like the fact that the room doors are open to the outdoors.
February 27, 2013
Rated 5.0 out of 5.0 by Lurch9 The staff in a property makes or breaks the stay.
Great location (for me). A very friendly staff that makes you fell like "family" and a good price.
I would go out of my way to stay there.
February 19, 2013
Rated 5.0 out of 5.0 WONDERFUL STAY
The check-in and out staff were very helpful. I even got a nice goody bag as well.
The breakfast was very enjoyable. I ordered the buffet. The waitstaff were very attentive.
The room was very comfy. The fan in the bathroom, however was not operating and the settings on the A/C controller were faded badly.
I will be staying there again in late March with my family.
February 11, 2013
Rated 4.0 out of 5.0 by markc22 Maids
Made a lot of noise early in the am with carte banging up and down walkway. But front desk staff A+.
February 2, 2013
Rated 5.0 out of 5.0 by harry76 happy customer
i would like to thank the staff, at the Hotel, for the good service as well the always clean room i had
January 21, 2013
Rated 5.0 out of 5.0 by GA1951 Dining Room Staff Excellant
Breakfast menu excellant, Dinner meal is outstanding a great add on. Staff is the best. Always friendly and work to make each stay a memorable one.
December 13, 2012
Rated 2.0 out of 5.0 by Georgiagirl Comfortable bed
Rooms open to outside and very poor lighting at night. I did not feel safe arrived after dark, a female traveling alone. The rooms are a long distance from lobby. I am not afraid, but this hotel did not feel safe long dark walk to rooms . Had I known the rooms open to the outside I would not have chosen this hotel. The pictures on line should be of the actual property!!!!
December 4, 2012
Rated 5.0 out of 5.0 by Ken54 Front Desk
Kittie at the Front Desk is about as friendly as anyone have ever been. I felt closer than family when she worked with me. She made sure I had everything I asked for, and even provide items I did not know I needed.
The rooms are clean and the Bed soft.
Breakfast was great, fresh coffee and hot food after a good night sleep was a good eye opener.
I look forward to returning to the area
December 4, 2012
Rated 5.0 out of 5.0 by Desi3 Friendly front desk help. I know bedding will be great at Holiday Inns..
As always, great bedding and towels. Clean rooms. Restaurant not very good. My first visit I was given two complimentary breakfast tickets and when we finished eating, we were charged $17 and change for the food. What happened to complimentary. The cashier probably pocketed the money and I had already left her a tip on the table. This last visit, the breakfast was not charged for, but with what they offered, I just grabbed a muffin. Dinner that night, mine was fine, but my husband ordered the specail of the day and he couldn't eat it. The chicken was so overdone you could have broke bricks with it. 2 little bitty pieces of dried up old chicken for $11.95. I wouldn't eat there again.
November 26, 2012
Rated 2.0 out of 5.0 by Kentuckiana Did Jack, Arnie or Lee stay here?
A lovely pool area, and outstanding food service, but this tired, old property screams GOLF...albeit, from the 1960's. They are trying, and the food is really better than you might imagine for a downsized IHG property. No powdered eggs or frozen, pre-breaded food here, and you can easily imagine Arnie, Jack or Lee on the patio, overlooking the pool which is lovely.
Unfortunately, while the rooms are updated, they are old...the bathrooms smell...there are no enclosed halls, but safety doesn't seem an issue. You can easily tell this property is totally full during PGA events, but it still needs a lot of help to meet the standards often associated with IHG properties.
November 21, 2012
Rated 5.0 out of 5.0 by kennyyts Comfortable
Nice room,price great,highly recomed. TV selection fair but no big deal. Very clean and WIFI work great.
November 7, 2012
Rated 5.0 out of 5.0 by kennyyts Very comfortable
Great price,little dated.would recomend to anyone.
November 7, 2012
Rated 1.0 out of 5.0 by Billiam Never Again
No mention or photos on this hotels web site that informs you that all rooms have access from the outside. No inside hallways.
When following the staffs directions to my room by driving around to the back of the Hotel (motel) many lower level rooms looked as though people actually lived there. Many sitting outside their rooms in lawn chairs. Not what I expected at all. The properties outside hallways had individuals standing outside their rooms smoking at several location on the property.
I have to say the room itself was OK even though everything else other than the front lobby area was very sub-standard (shaby to say the least).
Having those sitting in front of their rooms and those smoking on the upper tier watch every move you make when walking to your room is a bit un-nerving security wise. If that's not enough, when checking out I wanted my receipt which is usually put under the door in the morning. Since no receipt at this hotel (and I needed one for my expense account) I stopped by the lobby with my keys at 5:20am. It was still dark out and the doors were locked. After knocking very loud on the glass doors did an attendant come and let me in. She was very nice and agreed to print off a receipt. I asked if the doors were always locked and she noted that they lock them at !!pm and said "you never know who's going to rob you.
After this experience with Holiday Inn I will refrain from booking with them ever again. Only if all other hotels are booked solid will I then consider Holiday Inn. Sorry guys. Just not a nice feeling there.
October 25, 2012
Rated 1.0 out of 5.0 by Wizwheel Bar food
I ordered a simple burger, with chips instead of fries and a cup of soup. The soup was old and had been on the warmer too long, cooked to mush. The waitress said i'll try when i ordered chips, and rolled her eyes. Thought that was wierd. Guess what... I got fries?..
You have a real problem here, not my typical holiday inn stay.
October 25, 2012
Rated 4.0 out of 5.0 by PollitoSabroso Rooms okay but service is amazing!
The rooms may need upgrades and the style of the hotel is more of a motel. But the service at their lobby and that of the waiting staff is amazing. If I could afford it I would take a couple of those waitresses with me. They made me feel at home. Even the cooks were friendly and welcoming.
October 24, 2012
Rated 3.0 out of 5.0 by HAP2 Spent the weekend at a Appleseed Shooting event in Augusta
This is an older property.
Obviously needs an update. Rooms were tired. Not an indoor access property at all. No dinner served except in bar.
Rooms were realiy tired.
Pool wasn't operational.
October 23, 2012
Rated 3.0 out of 5.0 by FloridaGirl1 Security
While the staff was friendly and the room was clean and good enough for one night, I probably would not return to this Holiday Inn. I didn't feel secure as this is a motel not a hotel and there were too many people "hanging" around. It looked like some were living there.
October 21, 2012
Rated 3.0 out of 5.0 by care625 Needs Updating
Overall we had a nice experience and good stay. The rooms were very dark on our bottom floor/side rooms. The staff were at times unprofessional. I did not think it was appropriate for them to be getting food from the buffet line while guest were still eating or also in line. The place could use redecorating and some TLC. I would probably not recommend the hotel due to this.
October 20, 2012
Rated 5.0 out of 5.0 by Thedoodler Resort accommodations for a hotel price
My husband travels for business ALOT!!! We have stayed at various hotels and hotel chains. Normally, we are happy with a clean room,cereal and a clean pool. This place was amazing. We went during the summer after vacation. The kids had more fun at this hotel than on vacation. The pool was awesome, the restaurant was very good, had fresh lemonade and snacks during the day, plenty of room for us to play, a bar, outdoor grills and picnic areas and the staff could not have been any better. My oldest son suffers with Eosinophilia and Crohn's diseases. They arranged for a special breakfast and allowed him to eat in our room; that meant so much to us. No other hotel has ever done that. They treated us like family and I truly appreciated all they did for us. I could not believe how great this hotel was for such a small nightly rate. Hidden away from all the traffic and ciaos of Augusta, this Holiday Inn is a step back in time and into paradise. It is more like a resort than hotel. If you are ever in the Augusta area, you would be crazy to stay anywhere else.
September 29, 2012