Rated 3.9 out of 5 by 112
Rated 4.0 out of 5.0 by Chuck123456789 Not bad - older property
Only a single night for business. Efficient and courteous staff except for the maid knocking on the door at 8:30 to check her paperwork.
Older property but clean and reasonably maintained.
Breakfast was on par with what one expects for free. Coffee not great in the breakfast or in lobby. Probably a water issue.
Overall a good experience.
March 28, 2014
Rated 4.0 out of 5.0 by RTAGUYS Nice Facility
This facility is nice, and it features an outdoor patio that overlooks the pool.
I enjoyed my stay here and I would stay again; however the particular night I stayed there was a lot of construction going on, and it was very noisy with doors opening and closing often.
Since the doors are outside the echo was pretty loud, so it was a bit uncomfortable. I am all for renovations so this did not deter me; however once its done it will be a great facility!
March 27, 2014
Rated 5.0 out of 5.0 by Lurch9 HI Augusta, GA
This stay was no different than all the other stays I have made in the past years....EXCEPTIONAL!
It began with the phone call to make the reservation with Sandra and ended with the check-in, again with Sandra.
I could not expect any better service and attention than I got and always get at this Holiday Inn.
It's the staff dudes, it's always the staff that makes a property.
March 16, 2014
Rated 2.0 out of 5.0 by Not Chuck Not up to standards!!
I stay in quite a few Holiday Inn franchises and so far this one is not exactly up to the standards I have come to expect. While the room was not exactly dirty, it was not exactly clean either. The room did not give me a warm and fuzzy feeling about walking barefoot on the carpet (I used flip-flops).
I was not able to participate in the free breakfast because it did not start until after I was already on the road.
But on my second evening (Saturday, Feb 22, 2014 at around 7PM) I went to the front desk to ask about ice makers and the young lady told me that all the ice makers were broken and that I had to go to the restaurant to get any ice. I did not need ice until the morning so I decided to go buy it from one of the gas stations instead.
Until I made a comment about it to the Front Desk upon my checkout. She informed me that the ice makers were not broken and that they had multiple ice makers I can obtain ice from. This explains why that lady the night before gave me a weird look when I was asking her about this.
February 26, 2014
Rated 5.0 out of 5.0 by TheRealSafetyMan Business stay
Always stay here when I have an early morning meeting in Athens.
February 1, 2014
Rated 3.0 out of 5.0 by CMSgtK Fantastic staff and wonderful restaurant, but below average room
This hotel was a contrast in experiences. Check in went smooth with the staff being as great as it comes. And the restaurant experience in this hotel was well above average...great in fact. However, the room and bathroom was in need of a makeover/remodel/refresh.
The room was an ages-old version of Holiday Inn, not the refreshed Holiday Inn Express updated and "new-car smell" version of the H-Inn experience I have enjoyed at other H-Inn properties.
December 9, 2013
Rated 2.0 out of 5.0 by poernomo Dirty carpet
I am regular customer to this location, but this time my carpet room was so dirty. Until bottom of my sock become black and sticky .Also dusty. I am really disappointed. I hope hotel management can improve housekeeping service. Thank you
November 21, 2013
Rated 5.0 out of 5.0 by 2canJay Courteous and professional staff !
I was very please with service from the staff and also the cleanliness of the room. I will definitely visit again !
November 14, 2013
Rated 3.0 out of 5.0 by ELLERBEE not happy
I MOSTLY STAY AT THE HOLIDAY INN ON BE LAIR ROAD, I TRIED THIS ONE BECAUSE IT WAS A LITTLE CHEAPER [YOU GET WHAT YOU PAY FOR] I ASK FOR A CLOSE ROOM OR BREAKFAST BECAUSE MY WIFE IS HANDICAPPED, WE HAD TO DRIVE AROUND THE BUILDING BECAUSE THE WALK WAS TO FAR. I ASK FOR ORANGE JUICE THEY SAID IT WAS A 3 DOLLAR CHARGE, I NEVER PAY AT THE OTHER HOLIDAY INN AND THEY ARE BOTH IN AUGUSTA. THE VARIETY OR BREAKFAST WAS A JOKE COMPARE TO THE OTHER HOTEL. I AM A CLUB MEMBER ASK OR LATE CHECK OUT DID NOT GET IT, OR THEY SAY IT WAS NOT PUT IN THE BOOK
November 13, 2013
Rated 4.0 out of 5.0 by imadiva nice room
I was upset that you would advertise a hotel with a full bar and not have any liquor or beer to choose from. Budweiser and Bud lime Miller lite were the only choices. I had to drink Budweiser rather than Bud light and I had a screwdriver rather than Tequila I chose this hotel because of the convenience of not having to leave the hotel to go out & drink. Upon leaving I told the hotel clerk of my experience & she assured me that a manager would be contacting me. However, I never heard from anyone. Outside of that experience the room/bed was comfortable. I like the idea that your room is cleaned daily that added a nice comfortable touch and the breakfast was delicious.
November 6, 2013
Rated 5.0 out of 5.0 by sallygirl Southern Hospitality - Good Value
The staff at this hotel were all so friendly and helpful. Although this is an older hotel, it was spotless. I commented to my husband how clean the grout was compared to pricier name chains hotels we stayed at during our trip. We will stay again if we are ever in Augusta again.
November 6, 2013
Rated 5.0 out of 5.0 by Lurch9 Holiday Inn Augusta, GA
This is still one of my favorite places to stay. And, it's all because of the staff.
These people are almost like family (actually better, I dislike some of my family members and I adore the staff at this property).
I have never been able to find anything negative to say about Augusta except I don't get to stay there enough.
November 2, 2013
Rated 4.0 out of 5.0 by DCooper68 Great staff and net speeds
Recognized at check in for being platinum and offered a choice of snacks.
This is an older property but very well maintained,on site bar/restaurant and a nice pool area.
Free breakfast with a nice assortment.
The internet is great here as well.
My double has lcd flat screen telly,micro and fridge and a comfy bed with a mixture of pillows all of the little things I look forward to at IHG brand hotels
November 1, 2013
Rated 4.0 out of 5.0 by Jeff751 Needs updated
Rooms are not up to the quality I expect from a Holiday Inn. I was not recognized as a gold member when we checked in. The shower curtain smelled of mildew and it took 5 days to get it replaced. Room was not serviced daily even on days we left before 12pm.Then on check out found that I would not get points for my stay.
November 1, 2013
Rated 5.0 out of 5.0 by aiden55 Hospital Stay
At our arrival they recognized us as being Rewards Club Members which really set the tone. I was there in Augusta for surgery and while I was in the hospital my wife stayed at this property for several days and all went great. I really appreciate Sandra at the front desk for taking such good care of her she really is a people person. She took care of all her needs and that really meant a lot to me.
October 15, 2013
Rated 5.0 out of 5.0 by Lurch9 Holiday Inn Augusta, GA
Another outstanding experience from the time I made the reservation until I checked out at 2:00 AM the following morning. And, as I state in every review about this particular IHG property, it is made extraordinary by the staff….plain and simple!
October 13, 2013
Rated 4.0 out of 5.0 by Dudleyno5 Enjoyed Accomodations Problems Resolved Quickly
I visited Augusta to participate in the Ironman Augusta 70.3, so accommodations were important. The room was very nice and bed quite comfortable. It was easy to relax the two nights prior to the event, get some good sleep. I enjoyed the poolside room, lent to a very casual experience and the easy access to the lobby and main area through the pool was nice. Was not bothered by any street traffic. Definitely recommend a poolside room.
I enjoyed breakfast and coffee in the main lobby the day before the triathlon, but had to plan for coffee in my room the morning of because of getting up so early, 4:00am. It might be nice if the hotel were to consider how many guest were there for the Ironman event and set up a courtesy "breakfast" with coffee, bagels, bananas, oranges. When I go to DC for the Marine Corps Marathon we are treated to that.
So, time to prepare coffee in my own room and I found the single cup coffee maker not usable. A previous guest had left the coffee filter in the water reservoir. Interesting because that's not where the filter goes. Definitely had to resolve this issue because I had to have coffee. The front desk was very helpful and provided a replacement coffee maker. Then I received a call from the front desk and they offered to discount my total bill. It was a very nice gesture and much appreciated.
When I go back to Augusta for my next Ironman I will definitely stay at this Holiday Inn. Thanks for the hospitality!
October 8, 2013
Rated 5.0 out of 5.0 by Lurch9 Holiday Inn, Augusta, GA
Another great stay. I cannot say enough good things about the staff at this location. Again, the Staff makes the property. It was a very pleasurable experience from the time I called to make the reservation until I left.
What more can be said?
October 6, 2013
Rated 5.0 out of 5.0 by aiden55 Hospital test
I had never stayed at this property before so I called and got a reservation and the lady at the desk her name was Kitty was so helpful she recognized me as a priority club member which made me feel welcome. I have some health issues and they really helped me feel better. I am having surgery next week and we are staying their again. If ever in that area I would recommend this hotel.
October 2, 2013
Rated 2.0 out of 5.0 by Bmac21 transit stop over
It was not obvious from hotel description that this hotel is in fact a motel, or as the management describe it "external corridors". If we had realized this we would not have booked. The room had an unfortunate smell that you did become accustomed too. The aircon was very noisy.
That said the pool area looked very good.
September 29, 2013
Rated 4.0 out of 5.0 by JohnHul Great service, Nice place to stay
For à bit more money compared to otherwise hotelchaines you have à verf Nice room with very good service.
September 21, 2013
Rated 5.0 out of 5.0 by JohnFromAtlana Everyone at this prooerty is friendly and cordial.
The enployees at this prooerty always smile . They are always glad to see me and make me feel welcome. This is one of my favorite prooerties. My comedy plays well, there, too.
September 21, 2013
Rated 5.0 out of 5.0 by harry76 my stay
i always have a enjoyable time when i am at the holiday inn in augusta georgia. the staff are very courteous and i always get a restful sleep
September 9, 2013
Rated 2.0 out of 5.0 by Blackcat The motel is a bit old and drabby.
Old motel style. Furniture matched the motel; old. One redeeming quality was the breakfast. Almost made it worth while.
September 2, 2013
Rated 1.0 out of 5.0 by nova66 good staff service
very good breakfast. good service. clean and neat lobby areas. had to kill several bugs in room. room looked clean but did not smell clean and fresh. at check out, front desk did not include points. was not recognize as member. will not stay there again.
August 28, 2013
Rated 4.0 out of 5.0 by BWBW Great Service during time of trouble
I would like to thank the manager Scott Hyatt and maintenance person Erika for the special attention given to me during my recent stay. The door to my room definately had some form of electrical issue with the key lock. I reported to the front desk that I was unable to get back into my room at which time Erka actually ran to my room to assist me. She determined what needed to be done to get me back into my room and then ran back to get the necessary tools to get me into my room.
As for Scott, he set me up in another room because it appeared the door would require more attention than just a quick fix. I appreciated the special attention given to me by these people, after driving 530 miles you just want to relax and not have any issues for the reat of the day.
Erika and Scott, thank you for your best efforts, it did not go un noticed.
B. Wood Room 238 then room 270
August 19, 2013
Rated 5.0 out of 5.0 by Lurch9 HI, Agusta, Gordon Highway
I have stayed there too many time to count and have NEVER had a problem.
I fail to see how they can be at 3.9/5 when they should be a "6"!
August 18, 2013
Rated 5.0 out of 5.0 by ZoeyB Overall pleasant experiance
The staff was friendly, the hotel was clean. It was great to have a Bar/Restuarant on site. The cook even made me feel special on a very busy work trip.
August 6, 2013
Rated 5.0 out of 5.0 by mah1 Nice stay, excellent breakfast.
The rooms are big and clean, the bed was comfortable and the sheets silky as well as the towels. The pool looks very nice with a lot of trees and nice vegetation around. In brief a nice place to stay with an excellent buffet breakfast.
August 1, 2013
Rated 5.0 out of 5.0 by Lurch9 Holiday Inn Augusta
I absolutely love staying here and do as often as I can. I have never had a problem or complaint. The staff deserves more accolades than can be “heaped” upon them in a short review.
It’s a great place and a staff without equal. What else could you ask for?
July 29, 2013