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Rated 4.0 out of 5 by 92 reviewers.
Rated 5.0 out of 5.0 by Clean room and comfortable stay overall experience was pleasant. Room was clean and personnel were very professional and accommodating. July 6, 2014
Rated 5.0 out of 5.0 by Nice summer bed linens! Very happy to have small refrigerator and microwave. Plug ins in lamp bases is very convenient for charging personal electronics. Quiet close toilet seats are becoming more common at home, so lack of that amenity in a hotel can be noisy! July 3, 2014
Rated 5.0 out of 5.0 by Room darkness The curtains did not draw all the way the room let in too much light June 30, 2014
Rated 5.0 out of 5.0 by AU volleyball parent This was our first time to stay at this Holiday Inn. Our daughter will be attending Aurora University in the fall and we will be visiting often. We like the convenience of the HI. It is easy to get to AU and other places near the university. It is very nice. We do wish that you included the complimentary breakfast. But the AU rate extended to AU parents makes it a great place to stay and easy to access. June 9, 2014
Rated 4.0 out of 5.0 by room comfort Room could use a celling fan to help with air circulation. June 2, 2014
Rated 1.0 out of 5.0 by A Terrible Place to Stay Don't stay here unless you have no standards. Please don't spend your money at this Holiday Inn.......... May 31, 2014
Rated 4.0 out of 5.0 by Great loacation and Service. I really like this hotel, Staff is super friendly and the hotel itself is in great condition. May 30, 2014
Rated 4.0 out of 5.0 by Standard Holiday Inn Express Decent hotel, but nothing out of the ordinary. But, this can be good. May 21, 2014
Rated 4.0 out of 5.0 by Superb Service from Management team I am a trainer who holds 3-day meetings 30+ times per year all over the US and Canada. It was a rare pleasure to receive the level of support that I received from Ray the GM, and from Karen, the Director of Sales. These professionals anticipated our needs, and personally made sure that all went smoothly. My 20 guests all commented on the high level of service, and good food provided for the meetings. Our ever-changing needs were met with a smile, and friendly service, which can be scant when travelling. Overall the meeting was a success, and due to the great reviews I received from my guests, I recommend this hotel to my colleagues and friends. I will use their banquet facilities upon my next visit to Aurora. --Jim May 16, 2014
Rated 2.0 out of 5.0 by Bad Breakfast I had the worst breakfast service and food ever. After 1 hr of my wife not getting here food we left. I had recieved mine but only half of what I had ordered and it was terrible May 13, 2014
Rated 3.0 out of 5.0 by Regular visitor My staff and I stay here frequently when training in area. Only complaints are I got put in the same room I had when there 1 month earlier. Door lock still was not fixed and water pipes in wall wake you up when somebody upstairs is showering. We get a special rate so it is still a good value. May 12, 2014
Rated 5.0 out of 5.0 by Special Place We've stayed at this location many times this year. What has made this a special, welcoming, comfortable place for us and our family is the exceptional treatment we receive from the team members at this location. This hotel has truly become our home away from home. What keeps us coming back is the team members and their genuinely caring attitude. Thank you for making us feel at home. May 6, 2014
Rated 4.0 out of 5.0 by Great service! Front desk staff are excellent, courteous and friendly, they just make you feel welcome. Orlando is the best, he remembers your name, knows what you want when you check in, he always looks professional. Hotel it self is nice and comfortable. When I am in Aurora IL I will always stay here. Great value for the money. April 29, 2014
Rated 5.0 out of 5.0 by Like family We enjoy staying at this Holiday Inn location. From our first stay we have been made to feel like family. Management and team members are very attentive to our needs and truly make us feel welcome and important. We've had many opportunities to interact with Shawn and Alex and find their demeanor to be quite welcoming, sincere, and caring. March 26, 2014
Rated 5.0 out of 5.0 by Quality, comfort and great service Had a great stay here recently and thought I'd share that. I had a not so great experience during a layover in Minneapolis St. Paul, so this quickly restored my faith in the brand! March 10, 2014
Rated 3.0 out of 5.0 by Disappointed I made reservation for the expected quality of rooms and comfort of a Holiday Inn along with the restaurant being in the hotel to eliminate having to find meals outside the hotel. The room was average with an iron burn in the carpet and a ceiling repair in the bathroom that was patched up and looked terrible. On my last night of my visit when I returned to my room after work I found a leak in the bathroom and water on the floor. When I called in to the front desk was informed that there was no maintenance available until the morning, but they could move me to another room. I moved to another room, but am disappointed in my stay and lack of mainenance personnel in the evenings. February 24, 2014
Rated 5.0 out of 5.0 by always a nice stay I find myself staying at this Holiday Inn 4 to 6 nights a month - they are always nice and friendly - food is very good and the staff makes you feel welcome. Several options in the area to stay at and I will continue to pick this location over the others. January 15, 2014
Rated 4.0 out of 5.0 by comfortale bed. poor internet service. I liked the staff I met, the bed was comfortable, room was clean. However the internet was poor and this was a business stay. I will be staying in this area pretty regularly from now on and really need faster, more functional internet for work. January 15, 2014
Rated 2.0 out of 5.0 by Needs work. I travel for work and stay at many IHG facilities and this was a personal trip and I was very disappionted in the room and was embarrassed having my family with me. I had to fix the toilet in my room when I arrived because it did not work the 1st time we tried to use it. Then when we went down to breakfast I used the restroom off the lobby and it two did not work and need repair. This is not acceptable when thier are folks standing around the lobby all weekend and no one is doing much of anything and the hotel which is not that old needs some attention to details and some minor maintenance. January 6, 2014
Rated 4.0 out of 5.0 by My Stay I found the staff to be top-notch and the facility was very good. The restaurant/bar served good fare at great prices and made it very convenient in the Chicago cold temps. December 24, 2013
Rated 1.0 out of 5.0 by Not good for buiness I stayed at this hotel about two months ago and had terrible luck with the internet - was promised a fix was being worked on so I did not write review at that time. Stayed here again and had the same issues - could not get a good enough internet connection to use the internet. As a business traveler we RELY on good connection speeds ... or we sit in a hotel and can't work. I would NOT recommend this hotel if you need internet. As far as the rest of the hotel ... it was good. But when you spend 100+ nights on the road for work ... you need internet. December 6, 2013
Rated 4.0 out of 5.0 by Attentive staff Nice hotel, new building, good location, staff was very attentive November 25, 2013
Rated 2.0 out of 5.0 by not very satisfied pool small, cold, water dirty. food in lounge was way overpriced for the quality of food. pictures of facility on internet are deceptive. pool is nothing like what the pictures depict. I am in aurora a lot for training and I will NEVER stay here again November 19, 2013
Rated 5.0 out of 5.0 by Willingness of staff to be of help. Staff willing to bend over backward to make our stay as best as possible. Very comfortable bed for a great nights sleep. This will be our place to stay on future visits to the area. November 10, 2013
Rated 5.0 out of 5.0 by Great hotel! Thanks to the friendly staff and clean hotel I had a peaceful night's sleep and was able to work for several days away from home and get good rest at night. I highly recommend this hotel to anyone in the area who needs a clean place to stay. October 17, 2013
Rated 2.0 out of 5.0 by Not good for the Brand For a newer place the facility was not in good shape. Ceiling in bathroom had a patch job that a 10 year old could have done better. A doorway in the stairwell pulled away from the wall paper by 3/8", many cracks in the walls. The exercise bike seat would not adjust and when I looked half of the nuts on the seat were missing. Desk help didn't seem to have a clue. October 17, 2013
Rated 5.0 out of 5.0 by Staff friendly and accommodating I was pleasantly surprised at the the quality of this Holiday Inn. The room was lovely, elevator ran quickly, everything was great! October 16, 2013
Rated 3.0 out of 5.0 by smoke smell Overall our stay was nice but upon arriving to our room we smelled smoke. It was as if the person before us smoked. We told the man at the front desk who then informed us that it happens at times due to ventilation issues. He informed us we would not be charged for the smell but offered nothing else like a room change. October 14, 2013
Rated 3.0 out of 5.0 by great service making reservation but bad pool area We came to Aurora to visit daughter for her Birthday the rooms were nice but the pool area was dirty and there were these little worm looking things in the pool and on the windows. my daughter used the net thing to try and get them out of pool area was very dis appointing not to be able to swim and relax October 2, 2013
Rated 5.0 out of 5.0 by One of the finest places to stay in Aurora/North Naperville Great desk service, friendly and fast. Check in and out is a breeze. The rooms are very attractive and comfortable with clean surfaces, sheets and bathrooms. The gym is small but well equipped and the pool is great. September 19, 2013
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