Rated 4.0 out of 5 by 161
Rated 1.0 out of 5.0 by dissapointed in Aurora Stay with caution
This is easily the worst Holiday Inn experience in my 20+ years of business travel. I booked this hotel for my staff and I (8+ rooms, 7+ nights each) The problems began at check in. My room was on my card and my staff's rooms were on a separate company company card. We had a negotiated rate with the hotel and all authorization forms were sent in prior. At check in my card was authorized for over $2,300, more than 2x the cost of my entire stay. The other rooms for my team were over-charged at $15- $45 per night depending on the room. I asked repeatedly to speak to the manager and was never contacted, instead I was told I was being "difficult" because I kept asking about the billing errors. At check out it took more than 45 minutes to get the billing all worked out, I almost missed my flight. The manager refused to claim any responsibility and tried to push the responsibility back on my team. Only after I showed her I had copies of the email exchanges setting up the rooms did she admit they "may" have made an error. No apology, just a parting comment that she was glad we were gone. The restaurant opened 30+ min late on several occasions, things went missing from my room, the shower door fell off in one of my teams rooms. I would not recommend this property. It is not to IHG standards.
October 2, 2015
Rated 5.0 out of 5.0 by The Fabulous Frank Clean, Comfortable and Quiet
The common areas and our room were very clean. Our bed was comfortable and the room was very quiet.
September 30, 2015
Rated 5.0 out of 5.0 by cincia Clean and comfortable for a one-night stayover
We came in for a wedding, and booked this based on the wedding party's recommendation. Room was clean and comfortable. We were only there to check-in, then back after wedding activities simply to sleep. We did not use the restaurant or other facilities, but many of the other travelers with us, including the wedding group, did try using the bar and lounge, and even though it was a Saturday night, it wasn't open, and they were told they would not open for them. That was very disappointing to the group, as they wanted to socialize there, have a few drinks together, but didn't necessarily want to drive. If not open on a Saturday evening, when is it open, and why is it there? Other than that, it was a comfortable stay for our purposes.
September 17, 2015