Rated 4.3 out of 5 by 33
Rated 3.0 out of 5.0 by Sandy46 Noisy Pool and Running Kids
My kids (ages 8 and 12 years old) and I recently stayed at the hotel to enjoy the pool and relax during the cold MN winter. The hotel was very busy due a local hockey game and there were kids left unattended at the hotel while their parents went to the game. Crazy night!
The pool area wasn't well monitored by hotel staff and there's no max capacity posted in the whirlpool so I counted 13 people at one time. I tried the emergency phone to see if I could get someone to come to the pool and the phone didn't work. Glad there weren't any emergencies at the pool. That being said I watched adults drinking and carrying on around the pool and whirlpool since no hotel staff seemed to come by and check on things. I guess when they say no Life Guard on Duty it really means we won't be watching at ALL!
The rooms were clean, breakfast in the lobby was good and served quickly, the pool area was nice but its up to you to monitor for safety and bad behavior.
February 26, 2014
Rated 5.0 out of 5.0 by Mikey5227 Always a pleasure
I have stayed at this hotel many times. The staff is always pleasant and I usually am upgraded without asking. I had internet problems and the night manager tried to fix it but couldn't. No problem, I just used WiFi in the atrium and the manager gave me 5000 points for my trouble. Food is decent at Torges and they have a good beer selection. Anytime I'm doing business in Austin, I will stay here.
February 3, 2014
Rated 3.0 out of 5.0 by Force5 Great room, but service not so hot.
The rooms were spacious and very comfortable. The issues I had were that my room did not get serviced and the Bistro food and service was not very good. They got the wrong order, food was cold on delivery, didn't bring silverware (which I had to end up going to get myself because they forgot). The food and service from the main restaurant (lunch and dinner) was very good.
January 29, 2014
Rated 3.0 out of 5.0 by Richie27 IHG membership
Why no benefits to IHG members. Otherwise the facilities and staff were very good.
November 23, 2013
Rated 4.0 out of 5.0 by JJans007 Clean room nice staff
This was a clean hotel with a nice staff, I would stay again
November 23, 2013
Rated 5.0 out of 5.0 by Micannlan Comfortable and quiet
The staff at the front desk was very pleasant, cheerful and very helpful in giving us directions. Highly recommend. Loved the look of the pool area. Very well designed.
October 14, 2013
Rated 5.0 out of 5.0 by DavenRuth Traveling Home
Good value on our trip home. We chose to avoid the Chicago land traffic at that particular time of the day. Resting overnight allowed us to travel in a better frame ofmind.
September 10, 2013
Rated 4.0 out of 5.0 by Waldo45 Wish you offered breakfast with the room
Many other hotels of similar quality offer a breakfast include in the room price. I wish you did this also.
Hotel looks good -- better than when I stayed there last time.
September 4, 2013