Rated 4.7 out of 5 by 279
Rated 5.0 out of 5.0 by julie7062 Great room and staff!
I would recommend this hotel to anyone staying in the Austin area. The room was clean, the bed was comfortable and staff was very welcoming and professional. I am sorry that I did not get the gentleman's name who checked us in because he was a great representation of what good customer service is.
July 5, 2015
Rated 3.0 out of 5.0 by Goldie 23 Terrible restaurant service and billed for extra night
We ate at the hotel restaurant two nights. We had to wait almost an hour for our food, and we were the only people there except for the bar patrons. Our food was cold when it arrived both times.
We were also charged for the night of June 15th, which was our original arrival date. Due to poor weather and no crew to fly our plane from Chicago to Austin, we were unable to arrive on June 15. Our United flight was abruptly cancelled at 1:30 am, June 16, after being shuffled from gate to gate at O'Hare airport in Chicago. We had no control over our situation. By that time it was too late to call the hotel. I spoke with hotel staff when signing in on June 16 the next afternoon and was told they could do nothing about it. I would need to follow up with the travel company. When they attempted to follow up, the hotel refused a refund.
Very unhappy with this hotel and will not stay there again.
July 2, 2015
Rated 5.0 out of 5.0 by Grayo Yes
I don't have anything additional to say. My wife and I enjoyed every aspect of our stay at this hotel.
June 30, 2015