Rated 4.1 out of 5 by 181
Rated 5.0 out of 5.0 by Jeff J Weekday stay in Austin
Love staying here....I am always taken care of.
Customer Service in excellent.
July 28, 2014
Rated 4.0 out of 5.0 by IHGBIZTRAV602 Check In Process was slow!
Checking was slow.. was told it would be a few seconds to check me in.. after 3 minutes I asked if I should go sit in the lobby and wait instead of standing at the front counter and the front desk person said "yeah". He went on to say that he would come and get me when he was able to check me in.. about 25 minutes later I walked up and people were being checked in and given room keys....... ????
Staff didn't offer any of the IHG rewards club member items at check in (based on my status), didn't know until the next day (after bfast) that breakfast was included, front desk did not even acknowledge my status. It appears as if they were more concerned about getting my credit card to pre authorize for Incidentals than welcoming me or expediting the check in process. I will also note there were 3 font desk people working when I checked and 3-4 guests checked in within a 45 minute time frame.
This HI as been updated and is nice.. There are not a lot of dinning options within a reasonable proximity to this hotel , but the hotel offers a restaurant, room service a pantry and an actual "grab and go" food section with a decent selection.. Great example Holiday Inn Corp. anticipating their guests needs and having solutions.
July 27, 2014
Rated 2.0 out of 5.0 by RestlessinAustin restless in Austin
While traveling on business, I've stayed at HI-Austin Midtown several times and prior to this visit, I have been extremely pleased. The problem(s) encountered were minimal; but, still had an impact on my next day business. There were children everywhere and it appeared that most [at least the noisy ones] were on my floor. It made for a very difficult next day because I was in a training class and I did not sleep much. When the noise finally stopped, it was almost time for me to get up.
Adjusting the water temperature in the shower was difficult. The water was extremely, if not dangerously hot. I finally got the temperature to somewhat tolerable, but the waterflow was slow.
The rooms are always immaculately clean.
July 25, 2014
Rated 5.0 out of 5.0 by iFire Outstanding service
I travel for business often. Holiday Inn is always my choice because the price is right, staff members are always courteous, the rooms are comfortable, and cleanliness is a priority. The food is excellent... What else can you ask for? I love what Holiday Inn has to offer.
July 21, 2014
Rated 5.0 out of 5.0 by gsg927 Friendly Staff
The greatest thing about this hotel was the pleasant, friendly, and helpful staff. The architecture of the hotel and the surrounding area are not beautiful, but it was a convenient location.
July 17, 2014
Rated 5.0 out of 5.0 by Texasgypsy Comfortable and clean
The staff at this hotel was very accommodating, I asked for a room with view and got one, food was good, service was fast and no pressure to leave first thing in the morning. No annoying house keeping service knocking on my door a 8am. I would stay at this hotel again.
July 16, 2014
Rated 4.0 out of 5.0 by Chimichanga Comforable Stay
Stay was very comfortable and staff was friendly/efficient.
July 14, 2014
Rated 5.0 out of 5.0 by SwsSam Even in the midst of highway Hades
Sketchy neighborhood on the surface and awkward to find and to return at the end of the day, this Holiday Inn in nonetheless very comfortable and accommodating.
The bathrooms are a bit small but clean, but those are the only two complaints over a three-night stay. A great bargain as well! Everything else about our stay was very positive.
July 9, 2014