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Rated 4.3 out of 5 by 326 reviewers.
Rated 5.0 out of 5.0 by Very nice staff/rooms! Holiday Inn® Austin Midtown had a very nice staff, as well as their accommodations. The only thing that they failed to do was to let us know that there was not a complimentary breakfast, but instead you had to purchase a breakfast voucher while booking your hotel. However, a male concierge was nice enough to discount our breakfast for the second morning which saved us a ton of money on food! The location of the hotel is kind of sketchy, but only because it's an older part of town where many businesses have closed. I absolutely enjoyed my stay at this hotel and would consider staying here during my next trip to ATX! March 20, 2015
Rated 4.0 out of 5.0 by Great stay for business. As a person on a very tight schedule, the hotel met all my needs, the staff was responsive, the room very nice and the food better than average. I'd glady stay here again. March 14, 2015
Rated 5.0 out of 5.0 by Roomy and Great Work Station The room was very spacious and inviting. An electronic work station was a plus. We would recommend this hotel to others. March 14, 2015
Rated 5.0 out of 5.0 by AWESOME STAFF!! As always, DRAKE and the entire staff are exceedingly accommodating at this location! Trust me, if you are a business traveler in particular, THIS IS THE PLACE TO STAY! March 14, 2015
Rated 1.0 out of 5.0 by Terrible Service The hotel was clean - however the service was DREADFUL. The only helpful people in the entire hotel was one employee - otherwise everyone was completely miserable. We called to ask for extra blankets and the lady at the front desk said it wasn't the security guards job to deliver extra blankets and at no point did we ever ask the security guard to do so. We asked for towels and the same situation - it was not their job to send them up and we waited for over an hour. Unfortunately it is their job we are paying for a service that wasn't given. They charged my credit card for the entire room on the day we booked it and when we made the reservation they told us it would be charged on the day of checkout which we were going to pay cash and the lady who checked us out also stated that there was nothing she could do. A night shift employee was probably the worst employee I have seen in the hospitality industry. She was extremely rude and had an attitude at all points. March 10, 2015
Rated 5.0 out of 5.0 by great rooms and great overall environment rooms were great, staff was great, the bartender especially was AWESOME! the conference room were perfect, food was great, everything was satisfactory March 9, 2015
Rated 5.0 out of 5.0 by A Nice Spot to Avoid Downtown Austin Traffic This is a great little spot if you are traveling in/out of US 290 on the East side of Austin. There's not much within walking distance, but your just off of 290, the hotel is very clean and the staff is exceptional. A cab ride is quick and easy to downtown attractions. The bathrooms are a little small would be my only concern. Other than that, it was great. March 9, 2015
Rated 4.0 out of 5.0 by Seamless check-in I cannot say enough about the staff at this hotel. Check-in was seamless and each staff memeber was very courteous. Everyone that I came in contact with, over my 4 night visit, were caring, helpful and made me truly feel welcome. My man issue was with the restaurant. I attempted to eat there on four different occasions. I was able to eat there twice but the other two attempts never transpired. I went there during the dinner hour and there were no customers in the restaurant, nor staff. The lights were on but nobody was home. I even called out, without receiving a response. This was disappointing because I was counting on the convenience of dining on site after a long work day. The other issue is that the insulation of the rooms is minimal. There were several times I was awakened by either a door closing or outside noise. March 5, 2015
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