Rated 4.0 out of 5 by 152
Rated 3.0 out of 5.0 by fred1033 Great Service
Great location, great bar, but a "tired" hotel in need a significant investment.
September 20, 2014
Rated 5.0 out of 5.0 by rmfondren83 Amazing Staff and Wonderful Room
It is always a great experience when staying at this hotel, I stay frequently at this location for work
September 15, 2014
Rated 4.0 out of 5.0 by 11Anna Comfortable Experience
Good Location ... Enjoyable Bar Area ... Good Food
CON**Room severely "lacked" adequate Guest Room Bath Toiletries.
A hotel of this caliber & in this location, should adequately accommodate each room with ~bath/body lotion, mouth wash, facial towelettes... beyond that of only a shampoo & conditioner.
September 14, 2014
Rated 5.0 out of 5.0 by Leoj1052 Great rooms, great staff, relaxing environment
I will stay there regularly and often! The rooms are large and comfortable, the staff is down home and friendly .
September 14, 2014
Rated 4.0 out of 5.0 by Travelling Mama Going through renovation
I will say that this particular time I was a little disappointed with my stay. I almost always stay at the Arboretum. They are in the middle of some renovation and that is a difficult thing. The staff is always more than friendly. The problem I had was odors and fumes from the roofing contractor. I am sure that when this is all done the hotel will be A-1.
September 14, 2014
Rated 4.0 out of 5.0 by Saxguy Hard to get to, but OK once you're there.
Very hard to get to unless you know EXACTLY where you are going - too many highways/exits all converging in this area. Hotel staff was very friendly and helpful once we got there. Our original room was dirty when we checked in, but the front desk immediately changed our room. All was fine.
September 12, 2014
Rated 4.0 out of 5.0 by riofriotex Overall a great stay; will certainly stay here again
We've stayed at this property a number of times. Usually we request a quiet room on the top (4th) floor. This time, because of the lateness of my request and the hotel being full of visitors for the University of Texas home football game, we did not get our request, and ended up with a 2nd-floor room overlooking the atrium. This was actually much quieter than I expected! The only negatives about this room are the lack of natural lighting (because the window is on the atrium rather than the outdoors) and the lack of a refrigerator and microwave as we had with the fourth floor room. The parking lot had some spots near the building unavailable because of a renovation project going on, but otherwise said project caused no problems (our stay was for Saturday and Sunday nights, however). We ate breakfast in the restaurant for the first time on this visit - food was good, service was fast, but the meal was rather pricey for what you got. Overall a great stay and we will certainly be staying here again.
September 10, 2014
Rated 5.0 out of 5.0 by deborah dee Good breakfast, but don't eat here if you need to be somewhere on time
Desk staff very nice, but after planning ahead for breakfast, we were told that the full menu was not available due to short staff . Very limited items available and extremely long wait for food. We almost had to leave without breakfast since we had somewhere to be. Would suggest allowing a long wait time or eat out elsewhere. Food good when available.
September 5, 2014
Rated 3.0 out of 5.0 by Cheryldg Room needs to be repaired
The room we stayed in had serious cracks, in the foundation around the toilet. It looked like the toilet was going to pull away from the toilet at any moment and even though the carpet had been vacuumed, it looked dirty because there were stains on the floor that need a carpet cleaner or new carpet.
September 4, 2014
Rated 4.0 out of 5.0 by Soccerteam2014 Clean and friendly staff
We stayed recently for a soccer tournament. The staff was very accommodating and the rooms were clean. The laundry facility is 24 hours but only has 2 washers and 2 dryers. Due to the number of teams staying at the hotel, they were in constant use and out of hot water.
September 3, 2014
Rated 1.0 out of 5.0 by XBurt Construction
If you have ever dreamed of sleeping in a box while someone operates a jack hammer on the top of the box this is the place for you.
I'm sure once the renovations are complete they will be back to normal but guests should be warned when making their bookings.
August 30, 2014
Rated 5.0 out of 5.0 by BigRip Excellent Staff
The staff working at this property is top notch. Everyone was willing to assist in any way and were very accommodating. Although there was some remodeling/construction underway, it presented no problem and even the construction workers were concerned and ensuring they were not in your way or presenting a problem for you.
August 27, 2014
Rated 5.0 out of 5.0 by Randy0136 Good place, soon to be great
This property was a fine example of Holiday Inn at its best. It was under renovation during our stay, but except for parking and the atrium area, we would not have noticed.
When renovations are complete this should be a spectacular hotel.
August 27, 2014
Rated 4.0 out of 5.0 by pjsteele Good stay
Walking distance to my meetings. Exactly what I needed
August 26, 2014
Rated 4.0 out of 5.0 by Weary Traveler II Very nice hotel.... but
The restaurant was woefully inadequate. When you have to wait over an hour for scrambled eggs something is very wrong. I had the unfortunate experience of having to depend on this kitchen for two mornings of my three morning business stay. Finally someone wised up and opened the buffet line. What a difference.
August 25, 2014
Rated 1.0 out of 5.0 by BMLB Worst stay at any hotel
I stayed at this hotel as I was attending a conference in the area. I stayed with my grandson and chose this hotel for the pool. We checked in to find out the indoor pool was closed. Not a big deal as the outdoor pool was open. Next day both pools were closed with no reason given. We were not informed of any renovations going on before the stay. I used my points and what a waste of points!!! We checked in on Tuesday. Wednesday morning we used the hotel restaurant we order a very simple order and 45 minutes latter we had to leave. I will not stay at this hotel and I will not allow my employees to use this hotel or Holiday inn in the future. I guess this is how a guest is treated if using points rather than cash,
August 24, 2014
Rated 3.0 out of 5.0 by pa18gr27 Business trip
No hot water for shower - requires service call. Mattress was too soft - slept on floor night 2.
August 23, 2014
Rated 5.0 out of 5.0 by Lizzy_44 Stayed at Holiday Inn Arboretum for business travel
I recently stayed at this property for business travel. It was very quiet, the staff was friendly, the amenities are excellent and they have a great morning coffee bar.
August 19, 2014
Rated 3.0 out of 5.0 by julie1027 Theres better
This was an OK place to stay, but not great. I will say the staff is very nice
August 18, 2014
Rated 4.0 out of 5.0 Stay
Clean, friendly staff, comfortable bed and good food.
August 18, 2014
Rated 4.0 out of 5.0 by subi bed availability
Bedding options should not be limitied, we were uncomfortable due to small size of beds..
August 14, 2014
Rated 5.0 out of 5.0 by rmfondren83 Wonderful Overall Experience
Nothing that I would change.
They are doing renovations so there was some outside noise but was made aware of this prior to stay and they were accommodating to sleep schedules.
August 12, 2014
Rated 4.0 out of 5.0 by cphe Great location.
This was a great hotel to stay at with great service and great location for Austin. The only issue was that the air conditioner in our room was in the wall right next to my bed and was really loud and woke me up every time it came on during the night (which it was August in Texas, so it came on a lot).
August 5, 2014
Rated 4.0 out of 5.0 by kildevil Excellent hotel
Don't be put off by the ongoing construction. The hotel was clean, quiet, and a good value.
August 5, 2014
Rated 5.0 out of 5.0 by DonLH I would live here if I could
This is one of my favorite Holiday Inn properties. The staff is always very friendly. The rooms are always spotless. I love the pool and hot tub. I also like the sports bar inside the hotel for those times that I don't feel like leaving to get something to eat.
August 4, 2014
Rated 5.0 out of 5.0 by prsharp Amazing Staff
Everyone was very friendly. My son left his DS in our room after we checked out. When I called the front desk, they called maintenance and were able to hold it for two days until we came back thru Austin. My son is so thankful for them finding it!
July 30, 2014
Rated 2.0 out of 5.0 by Tuyen89 Checked into dirty used room.
Arrived at 4pm, an hour after the schedule check in time. Check-in was fast I was given my keys and headed to my room. The keys did not work so I had to go downstairs to the lobby and get them recoded. Upon return to the room. I tried the keys, they work this time and I entered to find a dirty room with dirty towels and sheets on the floor. To add to that the room was supposed to be a non-smoking but it clearly smelled like someone had been smoking in there. Therefore I had to go down to the lobby for the third time before I could get a clean room.
July 30, 2014
Rated 5.0 out of 5.0 by LJB60 getaway to Austin
I really enjoyed my recent stay at this hotel in Austin. So much nicer than the ones on the interstate. Beautiful grounds, super friendly staff that was very helpful during my two day stay at this facility. Would highly recommend to anyone needing to stay in the north Austin area!
July 20, 2014
Rated 3.0 out of 5.0 by PJB221 Conveniently located, quiet, but needs work
My stay here was "adequate." They earn points for location and my room was quiet. On the other hand, the property needs a lot of work. I was provided two room keys and neither ever worked properly -- multiple trips to the lobby were required to have them re-key, with instructions to "jiggle it a little back and forth." Really?
Also, the bath sink had a very slow drain. And the WiFi didn't work.
Kind of disappointing overall, but the bed was comfy, tv worked fine, and staff was pleasant. Just seemed to me the whole place was in need of an overhaul.
July 19, 2014
Rated 1.0 out of 5.0 by Spurs14 Far Better in Austin
Front desk staff was rather rude and unhelpful, beds were very uncomfortable and air conditioner was so loud it made it impossible to sleep. The air freshener being pumped into the front desk area was just toxic. There are far better hotels in the Austin area at this price or better.
July 17, 2014