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Rated 3.9 out of 5 by 206 reviewers.
Rated 5.0 out of 5.0 by Great Hotel It wasw a great hotel and would recommend it to anyone wanting to stay in a nice hotel in the Austin, Tx area. February 26, 2015
Rated 4.0 out of 5.0 by outstanding bed and quiet While the facility was undergoing renovation and a little confusing trying to find the bar, my stay was confortable and pleasant. February 24, 2015
Rated 3.0 out of 5.0 by Renovations everywhere New rooms are great. Get stuck in an old one and you might as well be staying at a fleabag motel. All common areas being renovated so don't plan on any extras. February 23, 2015
Rated 1.0 out of 5.0 by Treat Your Priority Members Better I spend a lot of time at IHG properties and have been a Platinum member for the better part of a decade. As a whole, the customer service is excellent. This night, however, was painfully awful. Let me get on my high horse here for a second. There are nicer hotel chains out there but I have been loyal to IHG for a long time largely in part to the customer service and perks of being Platinum. So, when we checked in and I wasn't recognized as a Platinum member, it seemed a little odd. I can't remember the last time that happened. As a platinum member you are supposed to be offered a free upgrade based upon availability and 500 bonus points or a "goody" bag. I was offered none of these. In fact, there was not even a "thank you for staying with us," or anything like that. All that she said was that there was construction going on in the hotel but they wouldn't be working the next day. Then we went up to our room to find that she put is in a room literally directly next to where the construction was going on. Seriously, our room was right next to a huge tarp hanging in the hall. No big deal, they won't be working tomorrow morning. Then we walk into our room which was really nice. Good sized room and you can tell they have been recently renovated. Downsides....the lock on the door was broken and the temperature in the room would not get below 74 degrees. The next morning we were woken up by the sound of drills and hammers at about 8:00. So much for the construction not happening that morning. I'm not coming back here and this was a truly disappointing experience with a brand that I've been loyal to for a long time. February 19, 2015
Rated 4.0 out of 5.0 Nice place to stay Overall favorable experience, however the hotel was undergoing major renovations and therefore it is difficult to offer a proper review until the renovations are complete. Staff was excellent! February 18, 2015
Rated 3.0 out of 5.0 by New Updates are nice Property undergoing renovation; if planning for quiet area during daytime hours, this is not your property. February 18, 2015
Rated 4.0 out of 5.0 by Business Travel This Hotel is currently undergoing construction changes that will have a huge impact on the overall apearance and function of the Hotel. Even with all the construction going on, I was able to have an excellent night sleep, as it is pretty quiet at night. I did not however, care for the restaurant. It was a ways away and food was mediocre. It will be in a much better location after construction is finished and I am willing to give it another try after relocation. February 17, 2015
Rated 2.0 out of 5.0 by Hope it's better after construction Terrible stay. Construction was a huge inconvenience. Hotel is very noisy. They really should have notified people they were going through such a massive renovation when you book your room. Not, when you are checking in and have limited options. The smell of paint filled the halls and the noise was terrible. The construction was to be limited to certain hours but they started the prep work early and right outside my room. Not a great stay at all. February 16, 2015
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