Rated 4.0 out of 5 by 85
Rated 1.0 out of 5.0 by RLM3231 Great hotel don't stay in room 249
Hotel itself could not ask for anything better. My bad luck was I stayed in room 249. Which had a adjoining room with no number. My guess is this room is used by staff. At night I thought seine was coming into my room. Could here everything going on. Running water loud tv. Would not advise anyone to use room 249 had a rough sat due to lack of sleep.
February 25, 2014
Rated 3.0 out of 5.0 by Ohio54 Clean and Comfortable
This holiday inn does not offer the level of service that a holiday inn express does! Although the rooms were clean and comfortable we prefer a room with more conveniences. No Microwave, Fridge, or Continental Breakfast we left feeling "uninspired". The staff was aloof, felt like we were being spoken "down to". The Restraunt had a good menu, but food was cold and pricey. The evening offering was popcorn and flavored water- I prefer coffee and cookies. I think next time I will book at the "Express"- they are more my kind of people.
February 3, 2014
Rated 4.0 out of 5.0 by mmswan Warm Welcome
We needed a temporary home - a place to stay between the time the movers packed all our worldly possessions in a van a drove off and signing documents to finalize a home sale.
What a great choice! It was in our same neighborhood and easy to find. Beautiful environment, comfortable clean rooms and breakfast was pretty darn good even for these foodies.
Staff was friendly throughout. We'd just hung up the phone to report a leak in the bathroom when maintenance knocked at the door.
Good rates, too. Thanks to this great experience, we stayed at a Holiday Inn every night we stopped as we drove to our new home.
February 1, 2014
Rated 5.0 out of 5.0 by Ellie4 Great staff!
The staff here is wonderful! Because of a glitch with the IHG website there was an issue with my reservation. Both the clerk and manager were nice, understanding and went the extra mile to clear up the situation. I stayed here with my daughter and grandson so we could use the pool. It was a great time! We will return!
January 15, 2014
Rated 5.0 out of 5.0 by cotton top The staff
the desk staff Jordan and Josh were very helpful and friendly, made you feel at home. Callie the waitres at breakfast did and outstanding job. Thank you all
January 14, 2014
Rated 2.0 out of 5.0 by SFfamily05 Warm indoor pool during winter with outdated rooms
I booked room because of the heated indoor pool. Kids loved the pool but hot tub was broken. Rooms were a lot less to be desired. Full size beds instead of queens were small and uncomfortable. Popcorn ceilings and torn shower curtain. Shower did have good water pressure. Air conditioner was noisy and loud. Housekeeping barged into our room at 8:45am even though check out wasn't until 12:00 noon. No complementary breakfast.
January 3, 2014
Rated 4.0 out of 5.0 by Kmarq07 Broken Hot Tub
I enjoyed our stay. Everyone was friendly and attentive. I booked this hotel because of the indoor pool and hot tub. I was extremely disappointed to find that it was broken during our entire stay. The awkward layout of the indoor pool makes it difficult to stay warm when you get out (especially young children).
Overall, it was a good stay. We live in SA and visit Austin often. I would stay there for future visits if everything was in working order.
January 1, 2014
Rated 4.0 out of 5.0 by Dodger monk Great stay as always
We always stay @ H.I. Northwest when traveling to Austin on business. ( we average 2 nights/month) . This was the first time we have had three persons to a room, and the 2 double beds were just too small for people accustomed to king size . Otherwise; another wonderful overnight in Austin.
December 30, 2013