Rated 3.8 out of 5 by 228
Rated 4.0 out of 5.0 by Not a soul Hotel outside appearance.
The hotel lobby and guest sign in areas are being renovated. My initial obsevation and experience was less than stellar. The entrance to the temporary lobby and guiest sign in area was very narrow and not a straight entry making luggage handling an adventure. The initial looks were somewhat disturbing leaving me to wonder if I had made a mistake booking the room there. After a pleasant experience from the staff and something of a personal guided explanation of the hotel layout I decided to go ahead and stay.
April 29, 2015
Rated 5.0 out of 5.0 by CB893 Great Hotel for Great Price
Great hotel with great staff. The Hotel was much better than what I was expecting.
April 29, 2015
Rated 4.0 out of 5.0 by pedinurs1 Under construction!!
The hotel will be really nice when the construction is completed. It would have been nice to know that they were currently under construction when booking so that we could have chosen another spot this time. Construction workers in the hallways were not a relaxing way to start our stay here.
April 29, 2015
Rated 2.0 out of 5.0 by atlanteh Totally disappointed!
Was in there for 8 days.
During the weekend I had to be out of town, and upon coming back, I noticed my door was left open after room service during the weekend. It was late at night and I went to reception and complained. I was told someone would contact me in the morning. NOBODY DID. I came back late that day and complained again, and once again told that some would contact me in the morning. guess what? NOBODY DID. I went to reception again and complained to the manager personally. She told me she was sorry and that I would get "few thousands IHG points". 5 days later, before leaving, I reminded her again to add the points. She didn't. I had to call her no less than 5 TIMES during THE NEXT MONTH after I left for her to finally give me some lousy 2000 points.
I had 3 consecutive reservations. My company asked them to extend the last one by one day. they extended the middle one and charged me on the last one as no-show.
The receipt I got only had the first two reservations. Nothing regarding a no-show. Only after looking at my credit card account I noticed the extra cost. I called them and they refunded me.
I'm never coming back to that hotel. EVER.
April 28, 2015
Rated 2.0 out of 5.0 by ABCDEF GHIJ Do not stay here during renovations
I stayed here 5-6 times last year on business but I would not stay here again until renovations are complete. They should not have cleared the room that I stayed in for occupancy. Had problems with lock, electric/computer outlets, no trash can. The last day my room was not even cleaned.
April 27, 2015
Rated 5.0 out of 5.0 by KQ11 overall good place to hang
good place to chill and relax after a long day at the mine. I like the bar and the staff especially for their attentiveness and service
April 26, 2015
Rated 1.0 out of 5.0 by darrell2015 Terrible staff
Staff was untrained, over charged for stay. Charged to wrong card. Horrible stay. I travel often, the appositely worst staff I have ever encountered!
April 25, 2015
Rated 3.0 out of 5.0 by LJ 1018 Construction zone
The front desk staff was great; but the hotel was under major construction from 8-8 daily. It didn't make for a very good weekend.
April 22, 2015