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Rated 3.9 out of 5 by 196 reviewers.
Rated 3.0 out of 5.0 by Due to construction ... Sadly, off my list for awhile ... even though of location Appreciate friendly Check In Service & acknowledgement as an IHG Member. Nice Coffee Bar w/Fridge in rooms ... though a water bottle waiting in fridge would be a genuine show of hospitality at this location, without the exchange/option of IHG points. Ample Bath Toiletries though *face towelettes, *shower caps *mouth wash would be a huge welcomed +... comfortable bed, club chair... though rooms could stand a welcoming fresh smell upon entering. Total Loss of indoor/outdoor pool ... & dining area at present Office Center helpful & nicely equipped Best Hotel Sports Bar, Good Service & Food January 16, 2015
Rated 1.0 out of 5.0 by Quite a disappointing stay Had great experience when I stayed in Holiday Inn Resort Acadia and Holiday Inn Express Singapore, that's why I booked this hotel during my 2nd visit to Austin. My stay was not "nightmare" bad, but my "journey" started with my check-in. Check-in: It was midnight when I arrived the hotel due to the flight delay, I was told that the system considered me "no show" because I was so late, so when I showed up eventually, it took front desk guy 10mins to correct the system and checked me in. Imagine the feeling that when you were exhausted, you could do nothing but wait. Rooms: Room is big, and king size mattress and beddings were good and comfortable. But I felt that carpet was dirty, and I could see lights outside through the thin curtain. Water supply was cut off once when I was about to brush my teeth after meals. So imagine what my colleagues could smell from my breath that day. Gym: Not really a gym. One guest room was used as gym, but the lighting was still as dark as hotel rooms, felt like a haunted house. No drinking water provided in gym. And, you can even lock the gym door from inside because it is a guest room! Value: I can't say that rates were high, but hotel didn't provide complimentary breakfast because of the "low rates". Comparing with its competitor hotel where I stayed last time, this Holiday Inn was not worthy that rates I paid. Wi-Fi: Complimentary, good. But I didn't know why I have to connect manually each time my device connected. Tried both laptop and mobile, same poor connection. Only good thing was that the staffs were kind and friendly. And the check-out was really fast. I will visit Austin really frequently, but this hotel is definitely off my list. January 11, 2015
Rated 1.0 out of 5.0 by Poor experience Generally, front desk guys were nice. What I disliked: 1. Carpet of hotel room is dirty. 2. Wi-Fi connection unstable, had to re-connect frequently for both mobile and laptop. 3. Didn't find a swimming pool (correct me if I'm wrong), gym is located in a hotel room, dark lights, no water, really uncomfortable. 4. Experienced interruption of water supply, and construction smell because of renovation. January 11, 2015
Rated 3.0 out of 5.0 by Austin Stay I am an IHG gold member and stay at Holiday Inn's often. We stayed at this hotel in Austin the previous year and were very satisfied. That's why we chose to stay there this holiday. We were all disappointed to learn when we arrived that the hotel was under construction and in the process of being sold to a competitor. This is a family get together we have every year. We were very disappointed that the pool was out of commission. It would have been appropriate to let us know that the hotel was under construction. I would have booked another Holiday Inn in the Austin area. The hotel was not as clean as it should have been. However, the staff was friendly and cordial. Also, we were charged an extra fee that should have been removed at checkout. When I called to get the charge removed, the staff member was very helpful. IHG and Holiday need to advertise if a hotel in under construction. January 4, 2015
Rated 5.0 out of 5.0 by Excellent Choice I made an excellent choice when I selected this Holiday Inn. It was two miles away from my business engagement. The surroundings were safe and I felt like I would be okay at this hotel. The room was quite comfortable and I had everything that I needed for the time that I spent in Austin. December 29, 2014
Rated 5.0 out of 5.0 by Clean, comfortable rooms and friendly staff Internet was fast, breakfast was good, rooms were clean and comfortable, great place to stay for a few nights, zero noise, easy to fall asleep, comfortable beds. Only drawback was the high cost per room. December 28, 2014
Rated 4.0 out of 5.0 by Nice hotel Good value, clean, but very hard to get to! Pleasant front desk personnel. December 24, 2014
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