Rated 4.0 out of 5 by 76
Rated 5.0 out of 5.0 by razincows My favorite hotel
I travel a lot and I always stay at this hotel in Austin. The staff remembered me the second time I came in and acted like I was a regular. I am now. I always get five star service. The food is great and the rooms are very nice. Everything is here that you need including a bar and restaurant. The food is great. It's close to all the retail and also to any major roads you might need.
October 13, 2013
Rated 4.0 out of 5.0 by agjo nice staff, kitchen lacking
Hotel can be awkward to get to -- hard to see if coming from any direction other than West. Front desk staff, housekeeping and wait staff at breakfast were very nice, though dining manager was a bit gruff. Room was clean and comfortable, though I could hear the people in the next room talking at 6am.... The only problem was that the kitchen was very poorly staffed. We waited a half hour for our breakfast and there were only 15 people in the dining area at the time, including our party of 6. Some food was very good, though they couldn't scare up a single banana (the waitress said they were all "rotten"), and one guest said the sausage was too greasy to eat. Omlettes were very good. And with just these 15 people, the manager came and took menus from us to give to others -- what, more than half the tables were empty but they didn't have enough menus?! Our waitress was very apologetic, and polite.
October 9, 2013
Rated 3.0 out of 5.0 by Pawstrip I thought IHG was going to upgrade the HI brand
I love HI Express and made the mistake of listening to the marketing campaign of IHG that says they are upgrading the HI Brand. HI Express is always consistent. HI was tired and still is. I received a "free drink" card for my elite status when I checked in but, guess what, the self-advertised, "Best Sports Bar in Austin" was closed before 9PM. After a long day on the road I was looking forward to a night cap. Also, I was not offered a room upgrade, even though the parking lot was half empty. I should have stuck with HI Express.
September 29, 2013
Rated 4.0 out of 5.0 by wendykweb A nice place to stay....
But, it's just that - nice. The room was clean and the staff were very professional and friendly. The room was a little bit outdated and the sink wouldn't drain. Some of the lights were out and the room we had over looked the indoor pool - poor placement of the pool and banquet rooms.
Outside our window (facing the inside of the hotel - above reservations was the banquet room and overlooking the indoor pool) was a wedding party and in the morning was the morning café. Just odd placement. The room was clean and large, but not kept up to date.
- also - the parking lot was extremely difficult to navigate from the highway - went through residential neighborhood.
September 25, 2013
Rated 3.0 out of 5.0 by Haven35 Nice hotel and comfortable room
Very nice hotel and a very comfortable room. Access to the hotel is not the easiest but that was a minor issue. The only other con was the lack of sound insulation between adjacent rooms. Very noisy.
September 25, 2013
Rated 4.0 out of 5.0 by Chopper1114 Best bed EVER
I stayed two nights and chose a room with two double beds because a friend was joining me driving in from San Antonio. I am from Houston. The hotel was difficult to find (I lived in Austin for 10 years and still got lost). The front desk was cordial and the room was very nice (view of the freeway but I got used to it). After my friend left I was going to change to a king room, but couldn't do it because the beds were SOOOOO comfortable!!! Nice place to stay especially the beds! The bar food was AWFUL...had to send the spinach dip back and the wine was pretty bad as well. A few glasses of wine and nachos ended up costing over $45,00 oh well it's a hotel.
September 23, 2013
Rated 5.0 out of 5.0 by Bill23 Comfortable bed and good service
We loved the swimming pool! The afternoon fruit water and popcorn and the morning coffee is very nice.
September 16, 2013
Rated 5.0 out of 5.0 by Vahid Great for business travel
I stayed here on business travel. The hotel can be a bit confusing to find for first-timers; it can be seen from the highway but you cannot get to it directly from the highway access road!
Once you figure out the side roads and get to the hotel, it's a great experience. Comfortable room (I had a king bed with a large armchair and a desk), fresh and clean linens, clean bathroom, and daily/timely house keeping service. About the only complaint I have is with the towels -- some were stiff and one of the hand-towels had a yellow stain; thankfully there were three sets, and the next house keeping service replaced them with fresh/soft ones (as I placed them on the floor to launder).
Only self-parking is available, but there is ample parking and it is close to the main entrance.
I did not have a chance to eat at the "Legends" restaurant, although a colleague recommended to eat there. Perhaps I will next stay!
September 9, 2013
Rated 2.0 out of 5.0 by Katey73 not impressed
It was a Holiday Inn so the room was comfortable and clean. The only person on staff that seemed to know what he was doing or cared about his job was Art. Although the breakfast was decent, the waitress forgot part of my meal, and we gave up on waiting for her to bring us coffee. We went and got the carafe ourselves. The experience was mediocre at best and we won't be staying here again. I wouldn't recommend staying here when there are plenty of similar priced hotels in the area.
September 9, 2013
Rated 5.0 out of 5.0 by kbk71 Great service...
We stayed 3 nights labor day weekend..All of the staff were very helpful and very nice..The rooms were very comfortable and nice and the pool was great..We would definitely stay again and recommend.
September 8, 2013
Rated 5.0 out of 5.0 by tturk20 Great Staff
I have been staying at this location for the past seven years and the staff is great. Excellent value and great amenities.
September 4, 2013
Rated 3.0 out of 5.0 by lhc1 Nice hotel, once you find it.
Nice hotel with overall friendly staff, but it is very hard to find, and I'm familiar with Austin. GPS directions were confusing and a call to the front desk did not help as the staff seemed unfamiliar with the area as well. I suggest staff be trained on the area and how to get around, what restaurants are nearby, etc. Because of the confusing location, I doubt I will go back.
September 2, 2013
Rated 5.0 out of 5.0 by gfdixon4 Great Stay
This was my second stay here and it was just as nice as the first one. What I really liked was the staff and how friendly and courteous they were throughout my stay. The only flaw i noticed was with my tv, for some reason the screen kept freezing up on high def channels. Other than that my stay was perfect.
August 28, 2013
Rated 5.0 out of 5.0 by T4079 Nice hotel
Nice hotel Veryfriendly employees, Just stayed one night. Was out for a concert when arrived back at the hotel there had been a fire alarm and the fire dept had arrived and all the guests were in the hotel lobby, The employees did every thing possible to keep us all confortable while the fire dept figured out how to handle the alarm situation which took a little over an hour. It was about one thirty am in the morning when this happened so the employees got us pillows and blankets and provided bottled water and something from the pantry for free if anyone needed it, the fire chief had told the hotel employees that they had to call in extra staff to do a fire watch one person on each floor all night long just to be safe we had to wait till these employees to arrive before we could go back to our rooms after we returned to our rooms we had the best sleep ever at a hotel. in the morning when we checked out we were treated to a free breakfeast do to the inconvience, These employees handled the situation excellent!!!
August 22, 2013
Rated 4.0 out of 5.0 by rm656807 comfortable room - good value
our experience was good, clean comfortable room. friendly staff, very attentaive.
August 17, 2013
Rated 5.0 out of 5.0 by Visitor25 Great value and staff
We only chose this property because they offered a special rate for people coming for the Austin Maccabi games 2013. But, it turned out to be a great hotel and the staff was excellent and very helpful when I had trouble printing boarding passes in their business center. The room was comfortable and spacious and quiet. Coffee was complimentary in the morning in the lobby. Great location too. Would definitely return there.
August 15, 2013
Rated 5.0 out of 5.0 by GrandmaLou Everything we needed Plus
The pool was perfect for time spent with our grandaughter, a cool relief from the 100 plus temps outside.
The staff was especially great, acknowledging us coming and going, with a "Have a good day" or "welcome back, how was your day?"
Karis, Jonathon, Jordan and all the housekeeping staff were so friendly!
Will definitely stay on our next visit!!
August 13, 2013
Rated 5.0 out of 5.0 by rdonthego Delivered more than expected
I was impressed with the customer service by the front desk and the housekeeping staff. The room was comfortable and bed was great. The convenience of this property to the northwest corner of Austin is great.
Appreciated the Texas hospitality.
August 9, 2013
Rated 5.0 out of 5.0 by OSUEd81 Great staff, good value and perfect location
My job requires that I travel to Austin and San Antonio and this Holiday Inn is the perfect location from my customers. The staff, led by Kristen, is outstanding and they really go all out to make you feel welcomed from the minute you arrive to the minute you leave. Karis and Jordan greeted me upon arrival and automatically knew that I was a loyal IHB Club Member. My room was just like I had ordered, king bed with outside view, and was already clean when I checked in at 3:30. I would highly recommend this Holiday Inn to anyone, wether they are traveling on business or there on vacation. Keep up the good work y'all!!!
August 7, 2013
Rated 5.0 out of 5.0 by Glamma Staff was very accomodating and helpful.
Great staff, quiet room, clean ice (a big one for me!) and a clean, pretty room.
August 3, 2013
Rated 4.0 out of 5.0 by Edwardo Hidden Gem?
Hotel is old with smallish rooms - but the renovation of the common areas was excellent and the room are comfortable with newish furnishings. Location of the Hotel is ideal for business (lacks the charm of some hotels on Town Lake) but all of Austin is close and hotel was perfect for our weekend getaway.
Staff was wonderful and had the friendliest manager I have ever come across. Even the new girl was great! Only complaint is that the front desk called the room to ask how everything was for us at the hotel (but I am a very frequent traveler and very low touch) other normal people may feel differently about this level of service.
"Business" location makes the hotel very affordable. I would take advantage when in Austin
July 31, 2013
Rated 1.0 out of 5.0 by amindian worn out facility
old & dirty carpeting, hand rail to upper level meeting rooms very loose, meeting rooms had old carpet & peeling wallpaper. Elevators had one which the door did not open & you had to hit it hard to get it to open. Room had dirty, dusty drapes and carpet, TV didn't work, no facial tissue. Bedskirts on beds were dirty & dusty. Room was very hot upon entering and was very musty smelling.
Difficult to get to the property.
Would not stay here again.
July 25, 2013
Rated 4.0 out of 5.0 by Coyote40 old reliable
Older hotel but very well kept. atmosphere and customer satisfaction were exceptional as usual.
July 23, 2013
Rated 5.0 out of 5.0 by CyberMom Enjoyed the Stay
The hotel is close to many things, very convenient. It is right under the highway inter-change, that made it a little harder to find.
It was quiet, clean, and roomy. The staff were friendly. Swimming pools, hot tub, exercise room are nicely done. Other than it was a little crowded for three people to share two full size beds, we enjoyed our stay.
July 10, 2013
Rated 4.0 out of 5.0 by bobtheauditor Convenient to NW Austin highways
Room have been completely redecorated and with excellent beding and appointments. The bar is quite active for today's world. The restaurant however is drastically understaffed. The food is good but served late and cold. Nice pool and fitness facility.
July 5, 2013
Rated 3.0 out of 5.0 by Nova227d Average Stay
Upon my arrival I was given a room with 2 double beds and I requested a room with 1 king. When I asked to change to another room and the staff refused to change my room. I am a priority club rewards member and instead of giving me an upgrade, since they couldn't fulfill my room request, it seemed as if the downgraded me. As I entered the room I noticed that there was no shower curtain on the shower. I called down to the front desk and they stated they would get me a shower curtain in the morning. I called after I woke up and they did eventually bring a shower curtain so I could get ready for work.
The hotel is an average hotel and to me just a place to sleep now. I used to get great service here so I am not sure what happened. I will be staying at other Holiday Inn hotels in the Austin area in the future.
June 28, 2013
Rated 4.0 out of 5.0 by HanSolo Short Stay
Location doesn't look great but WOW, the hotel looks great inside. Nice atrium with restaurant on 2nd floor with dining tables on the 1st floor also. There is a nice size indoor swimming pool and an outdoor one. This hotel looks huge comparing to other Holiday Inn we've stayed. When we checked out in the morning, they have a nice table setup for brew coffee. Thanks for the nice stay
June 23, 2013
Rated 4.0 out of 5.0 by Stisd Good Service
The front desk staff (one young girl in particular) is so friendly every time I visit!
June 16, 2013
Rated 4.0 out of 5.0 by Stisd Friendly Staff
The staff is very personable made me feel welcome.
June 16, 2013
Rated 4.0 out of 5.0 by carol827 Great service and downside of location
The front desk was extraordinarily helpful to me in directing me out of the hotel to my destination and for printing my boarding passes. The hotel has a beautiful lobby with good breakfasts above the water.
My complaint is not for the hotel, but for the difficulties I had with getting out of the hotel and finding my way back. The address of 8901 Business Park Drive gave me trouble as there is an address not too far away that is 8901 Business Drive. I point this out for other travelers who are driving and direction challenged to be mindful of how easy it was for me to make several loops and detours getting back.
June 14, 2013