Rated 4.0 out of 5 by 142
Rated 5.0 out of 5.0 by utjd2000 Fantastic staff, great service and convenient location
I've stayed at this hotel a number of times over the years when visiting family. I've always found the staff to be very responsive to my needs and requests, and I don't think I've ever encountered a staff member that wasn't polite and cheerful. For Austin, I think the price is very reasonable, particularly for something that is centrally located. The indoor/outdoor pool is always a huge plus for the kids in the family, and the workout room meets my needs. The hotel is located on the edge of a residential neighborhood, but has exits onto the southbound access road of MoPac/Loop 1, so getting around is hardly difficult. While it isn't located adjacent to or in walking distance of restaurants, the staff is very knowledgeable and able to give you accurate directions. Also, Legends bar & restaurant is located at the back of the hotel. I've never experienced excessive noise or any disturbances at all. I've always found this location to be clean, quiet, relaxing, safe and well staffed.
January 10, 2013
Rated 2.0 out of 5.0 by GF27 Great Service, Outdated Hotel
Room had low popcorn ceilings. Bed was extremely uncomfortable. Not worth the fee in my opion, reminded me of a motel.
Staff was great, but didn't like the room at all.
January 7, 2013
Rated 4.0 out of 5.0 by TLEF Nice, clean hotel
Overall, this was a nice hotel with clean rooms and public areas. The front desk staff were great, very personable and greeted us immediately upon walking in the door. They were very efficient. The concierge for the priority club members told us upon check in that we would have an extra large room with a sofa bed. Our room ended up being a regular size room with no sofa at all. This wasn't an issue so we didn't even report it. The only negative thing I have to say about the hotel is regarding the doors on the rooms. The doors SLAM shut when going in and out. Louder than any hotel I have ever stayed in. It would wake me up at night when someone from a nearby room went in and out of their door. I found it very strange they slammed shut so hard. Overall, I would stay here again.
December 14, 2012
Rated 5.0 out of 5.0 by cjervin excellent quality of service and facilities
the stay as always was very comfortable
helpoful and courteous staff
December 12, 2012
Rated 5.0 out of 5.0 by ljpowers64 Great Place to Stay
Everything was great.
Only bad thing was there is no access from the feeder street and you have to go through a residential area. But otherwise very nice.
December 6, 2012
Rated 1.0 out of 5.0 by BigCat11 Very disappointing
This hotel is a mess all the way around. In a two-night stay, I had more issues than I can remember. Here is a partial list:
no hot water one morning, toilet didn't work properly, service at breakfast truly unbelievably slow, and someone at the front desk gave my room to someone else (another guest walked in on me). I could go on but you get the idea. There is zero chance that I am coming back to this hotel.
December 5, 2012
Rated 4.0 out of 5.0 by SV68 Great staff
Every time I entered the facility I was greeted with a smile. I appreciate kind friendly people who are willing to go out of their way to make a person feel welcome.
December 5, 2012
Rated 4.0 out of 5.0 by RonnieD Nice stay but no onsite lunch
Things were good but it was a challenge that lunch wasn't served.
We worked our way around this, but many in group were not aware that we wouldn't be able to get lunch at the hotel. This impacted our meetings because we only budgeted an hour for lunch, and there are no places nearby (i.e., within quick walking distance). Note that I rated food as "poor" for this reason, but I didn't try food offered at other mealtimes.
Though you may not be able to offer lunch, I suggest making meeting guests well-aware of this up front, including options.
November 20, 2012
Rated 5.0 out of 5.0 by ny27 great service
I just want to reconize one of your employee, Johnny was understandng and helpful.
November 16, 2012
Rated 3.0 out of 5.0 by memy123 Beds were uncomfortable!
Nice complimentary coffee bar in lobby. However, no complimentary breakfast which I am accustomed to for the same price range!
November 9, 2012
Rated 5.0 out of 5.0 by fuciafrog A Nice Surprise
I recently stayed in this facility for an educational seminar in the Austin area. The rooms were large and comfortable. The bathrooms were even big. I found the hotel to be quiet and the staff (especially Terrance) was friendly and very accommodating for suggestions of food nearby and printed directions to anywhere I wanted to go. This is a good value, pretty property and I would recommend to any Austin visitors.
October 24, 2012
Rated 3.0 out of 5.0 by FrquentTraveler Property needs remodeling
The staff was nice but the property is old. Some outlets didn't work, and the water pressure was extremely low! They do have a great coffee bar in the morning but I wouldn't recommend this property if you're looking for something more contemporary
October 18, 2012
Rated 1.0 out of 5.0 by Jaye Thanks
We brought in a team of district personnel to attend a training on Oct.8th and 9th. Everything from preplanning with Jessica and Emily was easy and accommodating to the breakfast on site, check in and check out procedures, and accomodationwnwere outstanding. Thanks
October 15, 2012
Rated 5.0 out of 5.0 by amjaya Excellent Service
My husband and I came from Dallas for our anniversary and were able to check in early which was a huge relief. We loved the pool and the atmosphere of the hotel. The room was clean and nicely decorated also. I would definitely recommend this hotel!
October 8, 2012