Rated 4.0 out of 5 by 75
Rated 4.0 out of 5.0 by Beatthehorns Breakfast
We paid for the rate that included breakfast...the Buffet was limited but the bacon was crisp ,the service pleasant,etc....however...I believe I read the breakfast was custom cooked...not true it was a short buffet...scrambled eggs,bacon,hot cakes,fruit,orange juice...maybe abit more,but no menu,no grapefruit juice, no bagels and cream cheese,that I recall...also,there was no price mentioned anywhere...we had a voucher which put a $20 limit on the two of us,which was apparently sufficient ,but I first got a bill for $12 plus each,which would not have worked,but the waitress said she forgot we had a voucher...all of this seems inconsistent withe the advertised rate..the room was fine,everything worked,the check in pleasant,etc.
December 1, 2013
Rated 2.0 out of 5.0 by CWynn Average to below average
I expected more from this hotel. I've visited a lot of the new Holiday Inns and they are great hotels. I expected this hotel to be similar. My room appeared to have been updated, but once I stepped into the restroom I was not sure that was the case. There was also the scent of smoke in the restroom only. Front desk staff was very friendly and accommodating. Restaurant and sports bar staff were okay.
November 10, 2013
Rated 1.0 out of 5.0 by Lulu55 Lack of Shuttle Service
I feel that I was deceived into booking at this hotel. I called the front desk on 11/01 to inqury about shuttle service. I made three calls, and placed on hold for two - and forgotten. On the third try I spoke to a young lady and asked about the shuttle - she stated that they had one, though she did not have the schedule. She advised that once I checked in on Saturday - it would be provided.
We checked in on Saturday only to be told that the hotel did not have a shuttle. I explained the conversation I had the previous night with the clerk and asked to be provided with the name of the young lady. Monica was at the front desk on saturday she would not provide the name but explained that she was the "boss" and would speak to the young lady.
I asked again - and she stated she needed to know the time frame - I shoed her my cell phone, which reflected the time and number - for all three calls.
Again - would not provide. Very disappointed with my stay and the lack of professionalism of the staff.
November 7, 2013