Rated 5.0 out of 5.0 by Maryel Amazing Stay
We stayed 5 nights with this hotel and every minute of it was enjoyable!! The rooms are clean and comfortable! What really made the stay memorable was the staff. Every person we came in contact with was professional and represented the hotel very well. Their customer service skills were impeccable!! My direct contact with James (our shuttle driver), Jessie (front desk), Victor (restaurant), Amy (lounge), Santiago, Troy, Ana, Samantha, Ken, Thomas, Alia, and the entire staff on the 11th floor (housekeeping, etc.), and room service was so pleasant and professional that I will definitely stay again when I travel to Austin. You all were fabulous!!
May 10, 2013
Rated 5.0 out of 5.0 by confident Great view of the river and very comfortable bed.
I will go back and stay at same place. Very very pleased with the stay.
May 9, 2013
Rated 4.0 out of 5.0 by engineercharlie goodshow
The facility was well maintained but the best part about the stay was the high quality staff.They were helpful and friendly and were very professional. Always a pleasure to do business with a well run organization. The front desk was particularly efficient and friendly.
May 8, 2013
Rated 4.0 out of 5.0 by EddieG Great Value, Clean Room
Overall OK .....staff excellent and very helpful and attentive. The property is dated and needs a facelift. Carpets are worn and decor a bit dated. Rooms and clean and a wonderful shuttle service.
May 7, 2013
Rated 4.0 out of 5.0 by LMarie Great location, comfortable bed, and good customer service
I stayed here for a conference at the convention center. It's about a mile walk which is tolerable in nice weather. Rainey Street is only a few blocks away and there are some great patio bars there. It's on Town Lake and more economical than most other hotels near the convention center. Breakfast isn't included but there's a nice restaurant on site and a few food trucks right next door. I'd definitely stay here again.
May 7, 2013
Rated 2.0 out of 5.0 by Jason21 no help from staff and elevator service
asked for assistance and didnt receive and had to wait for the elevator several times a day.
was food and bev offered with my stay? i didnt know it was included? was it?
May 6, 2013
Rated 3.0 out of 5.0 by CG1122 11th Floor with view of the building next door
We checked in on Saturday night. We called the shuttle from the airport and within 20 mins or so the Holiday Inn van pulled up. The driver was extremely knowledgeable about the area and gave us some great tips for sightseeing and eating.
I was acknowledged as a Priority club member and was given water, and some chocolates upon arrival. We had a room on the 11th floor which overlooked the side of the next tower and the highway. (yuk) No lake view from here! When we got to the room, there was a tray of wine, fruit and cheese with a card for someone else. I immediately called the front desk and apparently these goodies were for the prior guest and had been sitting in the room for about a day! They apologized and quickly sent up some fruit and cheese (fresh)...nice. The room was just okay. Looks very dated - 70's ish styling. No room safe. If you are visiting, bring comfortable sneakers for all the walking or utilize the shuttle to get around. Ordered room service for dinner one night, and was told it would take less than 30 mins. An hour later and an additional phone call, we finally received our dinner. Overall the front desk staff was great, very helpful. As far as the Austin area, if you are going to hear music etc...make sure you visit on the weekend when 6th Street is closed off so you can walk in the street. If you go there during the week, the roads are open to traffic, not many people, and bands are not playing in alot of the clubs. Do check out SOCO area on the weekends for shopping and get a drink at the Continental Club. My favorite thing to see was the BATS! Pretty cool. Get there by 7:30pm and walk to the far end of the bridge. By around 8pm, you will see millions of bats fly out and stream across the evening sky....it does not disappoint.
The hotel is next to a six lane highway, so if you are not on the Lake side, you will hear traffic day and night. Location is okay for walking to Rainey St and beyond.
Long tailed grackle birds....you will encounter them everywhere! So loud and annoying it's unbelievable!
Austin, how can you stand it?
April 29, 2013
Rated 5.0 out of 5.0 by lauro13 Great service & nice people
This was my first time visiting Austin. I chose this hotel because it was near everything on my agenda. The front desk staff was friendly and very welcoming. The restaurant staff was super nice! I would gladly stay at this hotel again just because of them! I had breakfast there 2 days in a row. They even catered to my special request. The breakfast buffet offered everything I wanted to eat. I'm not a picky eater, just a selective eater. I will definitely stay at this hotel next time I'm in Austin.
April 15, 2013