Rated 3.7 out of 5 by 662
Rated 3.0 out of 5.0 by Verified Reviewer Holiday Inn Town Lake - Austin
Nice hotel in the past that is currently undergoing a pretty major renovation. I was unaware of this at the time I booked this stay. The renovation made the stay a little less pleasant than before but I guess there's no way around that. Still, the staff was great, the location convenient and considering the work being done it was just fine.
May 16, 2016
Rated 2.0 out of 5.0 by 52Disappointed Under Construction
I would not recommend anyone stay at this hotel until they complete their renovations.
The common areas were in disrepair to the extent of discomfort. The staff was curt and unfriendly and the elevators did not work for the majority of our stay. Every guest you spoke to had either been diverted to the service elevators, of which you got to by a pen shoved into the lock to provide access and even those elevators got stuck once or twice. Not one guest I ran into did not have a story of being stuck in one of the elevators. Getting to your room with luggage from the parking garage was a nightmare and assistance was unavailable. Until they get their arms around the renovations, I would avoid this hotel. It does not provide relaxation or peace of mind- not now anyway..
On the good side, the renovated rooms were beautiful and very comfortable. The showers were the best I've seen in a really long time, so once they get thru all the mess, I believe this hotel will once again be a great place to stays. Just not now. Buyer beware.
May 9, 2016
Rated 5.0 out of 5.0 by bbasa Nice Stay
Although renovations were going on, it was still easy to navigate for check in and check out.
May 6, 2016
Rated 2.0 out of 5.0 by gjnnoves Comfortable room/ Other areas under construction
Renovation of lobby and first floor is inconvenient. The areas set up for bar and restaurant and exercise room are small rooms and disappointing. There should be a key type security for use of the garage for safety. You can tell this was a very old hotel that is undergoing a major renovation and hopefully the next time we come to Austin it will be completed and an appropriate place to stay for the cost. As it is it is overpriced as all you get for the amount paid is the room and the location and compared to other Holiday Inn hotels we have stayed at this one is substandard.
May 6, 2016
Rated 5.0 out of 5.0 by Photofriend Holiday Inn Town Lake
Great location and great rooms. Sometimes they reset the wifi and don't let the guests know so if you are there and your wifi stops connecting, call the front desk and ask for the new password.
May 6, 2016
Rated 2.0 out of 5.0 by AKMJCM Great front desk staff, everything else leaves more to be desired
The front desk staff was extremely friendly and welcoming. The quality of cleanness of this hotel was shocking, even for a Holiday Inn.
May 4, 2016
Rated 4.0 out of 5.0 by Verified Reviewer Good Value, Decent Stay
I stayed at this property the first weekend in May, during what seemed to be a high point in their renovation. There was quite a bit of commotion on the first floor and the modified lobby was packed, this was the same during checkout. My relaxing two night stay could have turned into a disaster once we lost power in the common areas of the floor, but the staff was prompt to make notifications. They placed emergency lighting in and around most areas effected. In all the staff was super friendly, and super professional even during the chaotic time. Everything else was on par with what I expect a hotel to be, especially during a renovation. What stood out was the staff's ability to be so outgoing during something like a power outage. The things that i rated 4's were because not having power for a day is still a problem, and I don't really enjoy taking the stairs to anything above the 3rd floor.
May 4, 2016
Rated 2.0 out of 5.0 by CajunKramer Close for Renovations
The hotel was going through renovations of the lobby and registration area. To check in, you had to go basically into a closet to check it.
On Saturday, the electricity in the North Tower was not working in the common areas. The elevators didn't work, the lights in the hallways and stairwells weren't working either. There wasn't any emergency lighting in the hallways or stairwells. They put down lights in the stairwell. It was pathetic.
Plus the TV in the rooms didn't work because of the power outage as well.
May 3, 2016