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Rated 3.7 out of 5 by 215 reviewers.
Rated 4.0 out of 5.0 by great staff The staff were courteous, and very accommodating to my stay. July 22, 2014
Rated 5.0 out of 5.0 by Excellent Room, service, and overall hotel This hotel was in a great location. The staff was superb!! The shuttle service was fantastic. The room was comfortable. Overall, the hotel was a quiet little escape from the hustle and bustle of everyday life. The pool was beautiful. July 21, 2014
Rated 4.0 out of 5.0 Decent Hotel, Great Staff Stayed here for 5 days on Business. Overall it's a decent hotel. The staff really make the stay a positive experience. I did have a few issues, but the staff were great about helping resolve them. Additionally, Troy - the Bartender - deserves special mention. Great Service! You definitely want to call ahead and ask for the South Tower. Friends who stayed in the other building were not as impressed as I was. The rooms were a bit dated and furniture was dingy, but I believe they will be renovated soon. Some issues I had: greatly diminished water pressure in the morning, washcloths not provided on one day, room not ready at 5pm for check in, and a 45 minute wait for food during lunch at the restaurant. July 21, 2014
Rated 5.0 out of 5.0 by Great Service We here a great time in Austin, Texas and will be going back again. This was our first time at the Holiday Day Inn Austin Town Lake, it was great. The view of Austin Town Lake from our 8th floor window was awesome.The shuttle service was great saved us on calling a taxi cab. Keep up the good work and hope to see you soon. July 18, 2014
Rated 3.0 out of 5.0 by Value Hotel- Good Location/Clean Rooms For a value hotel, this was on par with expectations. Although the common areas, especially parking garage were dirty and in need of a refresh. Pleasantly surprised by the remodel of the rooms. July 16, 2014
Rated 5.0 out of 5.0 by One Night Stay Stay was great and inexpensive. Rooms had everything anyone could need for one night or a multiple night trip. Just a $10 cab ride to down town which is no problem when compared to the $150+ saved by not staying just a mile or two further north. Have a great night sleep in nice, comfortable and cool rooms, then wake up to hit the new boardwalk addition to the townlake hike and bike trail just a short walk away. Would stay here again for sure. July 16, 2014
Rated 5.0 out of 5.0 by Good view and downtown Area Nice hotel with access to walking path and downtown area. Able to go to Congress Street following path. Food was good. Bed was very comfortable. Would stay here again. July 16, 2014
Rated 5.0 out of 5.0 by Friendly relationships I truly feel like part of this team. The warmth of reception and service is exemplary July 14, 2014
Rated 5.0 out of 5.0 by Great Stay Courteous and professional staff, accommodation was prefect which made my wife happy. July 12, 2014
Rated 2.0 out of 5.0 by Unsatisfactory Hotel experience was unsatisfactory due to issues with bathroom, water pressure. July 12, 2014
Rated 3.0 out of 5.0 by Super clean; nice front desk staff; awful restaurant service If they had good waitstaff at the restaurant that took customer service seriously the hotel would be a solid 4 star. The wait for the food was 30 min., and the staff didn't even care. July 10, 2014
Rated 5.0 out of 5.0 by Nice Hotel Good location. Close to everything especially down town Austin. July 5, 2014
Rated 5.0 out of 5.0 by Great service and convenient to downtown area. My husband and I stayed for three nights. The hotel is an old hotel, that if were renovated a little more would be a excellent place to stay. Our room was in the front towers which faced the expressway. It was very noisy and caused three sleepless night. The beds were comfortable, but the expressway noise was quit loud. The bathroom area was divided into two areas with no way to turn the lights off during the middle of night without disturbing your partner. On the whole the room was large, clean, and mostly comfortable. All the staff was great, friendly and efficient. Would stay again. July 3, 2014
Rated 4.0 out of 5.0 by great view hotel staff was great when arriving... restaurant for breakfast will never do it again it was horrible food and the eating area was like being outside in 100 degree weather while eating July 2, 2014
Rated 3.0 out of 5.0 by Average Holiday Inn This is an older hotel that needs renovation. It is too expensive for the amenities. July 1, 2014
Rated 5.0 out of 5.0 by Great location Very good place to stay if you like to walk. It is close to downtown and adjacent to trails around the lake. June 30, 2014
Rated 5.0 out of 5.0 by Power-less and Power-full The night that I spent was a different experience for me. The front desk staff was absolutely exceptional! Not only did they engage in conversation, they listened, they made recommendations, and they showed a great deal of excitement to hear about my experiences after returning from a night out on the City. They truly went out of their way to make it a great spite of an unfortunate circumstance. After returning from a live recording of a concert at Austin City Limits, I discovered that the power was out in the hotel on a 90+ degree night. Working in the electrical industry, I quickly realized that this was no fault of the Holiday Inn. A component from the utility feed to the hotel failed and was difficult for the power company to diagnose, since this is not a common thing to have happen. Knowing that this was an inconvenience to its guests, the restaurant bar provided free drinks to the guests while the issue was being resolved and they also provided a free breakfast buffet to all of the guests. The room was a little outdated and the sink did not have the best hot water pressure, however the staff made this hotel experience a fantastic one. I have never experienced better service from a hotel staff in my life! June 27, 2014
Rated 2.0 out of 5.0 by poor hotel Don't stay at this hotel if you can help it -all service was slow June 25, 2014
Rated 5.0 out of 5.0 by Wonderful Experience The location is not only beautiful (by the lake), but gives easy access for a nice walk/run. I had no issues with anything, not the staff nor my room. Everything was as comfortable as could be for my stay there. June 24, 2014
Rated 2.0 out of 5.0 by bad bathroom, air conditioning and outside noise will not stay here unless changes are made. It is ready for remodeling. June 23, 2014
Rated 5.0 out of 5.0 by ROT Great service overall, I have to mentioned I order a grilled chicken sandwich for room service not expecting a lot but to my surprise was one of the best, thank you. June 18, 2014
Rated 1.0 out of 5.0 by Don't do it! Really had a terrible time. Electricity went out, room, bar and restaurant were dirty. Air never felt like it was working properly...Too many issues to list. The staff did offer me free points to stay at another establishment, just hope it's better than this one. June 17, 2014
Rated 4.0 out of 5.0 by upgrade and undisclosed costs disappointed that i did not receive free auto upgrade as gold member(upgraded room cost $10-15 extra) and rate increased by apprx $20 when i chose to spend extra night without any disclosure til checkout June 16, 2014
Rated 5.0 out of 5.0 by GREAT view! Good hotel! This was our third stay here. We will be back again, I'm sure! If possible, upgrade to the river view! June 13, 2014
Rated 5.0 out of 5.0 by Great value but bring earplugs! For the proximity to downtown you can't beat the price! Free parking is nice too! The breakfast buffet was decent for 11.99. The only problem I had with this hotel was its proximity to the freeway. My room faced IH-35 and it was very noisy at night. If you are a light sleeper you will need earplugs. All and all I would stay again if my usual hotel is booked up, as it was for X-Games. June 12, 2014
Rated 5.0 out of 5.0 by Great service Enjoyed the scenery. The entire stay was pleasant. June 11, 2014
Rated 4.0 out of 5.0 by Good but could easily be better Staff was kind, but many of them seemed to be new or something - not terribly helpful. Check-in was delayed by a couple hours because the rooms weren't ready (i find this to be terribly unprofessional). I noticed this to be the case for a number of other people throughout the week I was there. One room had a water leak in the light fixture in the bathroom. It was fixed quickly, but seems like a pretty serious issue (water + electricity = bad news). Labels to pool area were severely lacking, so simple to fix, i don't get it. These are mostly just annoyances, but worth considering. Everything else satisfactory or better, so overall the experience was good and I'd recommend it to others, so long as they are aware of these issues. June 10, 2014
Rated 5.0 out of 5.0 by Austin Trip Room was nice - great view of Town Lake Great Staff Trails around Town Lake right outside the hotel Lake Use Rentals available as well June 10, 2014
Rated 5.0 out of 5.0 by Great views Stayed here using Reward Points to visit the Capital City and to see the Congress Avenue Bridge Bats. Room was very comfortable with a great view of the Lake below. The hotel shuttle took us to and from the Bridge with no trouble. The staff were professional and very friendly. Carpets in the South Tower do need to be updated, but other than that a very nice experience. June 9, 2014
Rated 4.0 out of 5.0 by Good location Comfortable with easy access to city. Staff very helpful Room clean and bed huge! June 5, 2014
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