Rated 3.7 out of 5 by 227
Rated 5.0 out of 5.0 by trvelway Great Hotel- business trip
To save on cost I did not rent a rental car. The hotel provided airport shuttle and service for a 2 mile radius. It worked for my trip and all the hotel staff were very nice and helpful. The hotel is right off of lake which makes a for a great running spot. Will be staying again.
November 26, 2013
Rated 1.0 out of 5.0 by Naraya Resort - Did not meet our expectation
My parents-in-low arrange wine & strawberries to be delivered to the room but it never arrived till nearly our last day when I requested it. Lack of choices of food specially if you vegetarian like myself. Staff were friendly and I do not blame them for the poor experience we had. Needless to mention how overpriced everything was in our view. It was a work/honeymoon trip that we will never forget but sadly the hotel overall did not make it extra especial. My appreciation goes to April, the reception girl who was very kind to us in arranging a complementary wine & strawberries.
November 25, 2013
Rated 1.0 out of 5.0 by MarkF1 A very tired hotel
I stayed here for 4 nights over the period of the formula one race weekend. On arrival at 3pm I was told that my room wasn't ready yet and that it would be another 45mins or so. This was after a 6hr drive. Not a good start. I elected to have a different room that was ready and would save some money on the ridiculously inflated prices for this weekend. The room was old and not particularly clean. Of the 4 days that I stayed out of the two elevators that they had one was always broken. On two occasions that I needed it both elevators were broken and I has to walk down the stairs from floor 7. This included the morning when I had to check out with some pretty heavy bags. Overall for the money I would never stay there again. The only pro that I can say is its location near to Rainey Street.
November 21, 2013
Rated 5.0 out of 5.0 by scribb1 Love this hotel
The staff and the service is awesome. I travel to Austin for business on a regular basis and this is always my first choice for hotel stays. Even though I could stay closer to the Capitol, I prefer this hotel due to staff, services and location.
November 14, 2013
Rated 5.0 out of 5.0 by BarbUT73 Staff Goes the Extra Mile
Our family has been coming to this hotel annually for over 30 years and have never been disappointed in the service, customer relations, and quality of the property. The staff really goes the extra mile to make our stay wonderful!
November 6, 2013
Rated 4.0 out of 5.0 by tsolo888 Great staff, old hotel.
The staff was wonderful and the hotel was clean, but it is really showing its age. Unfortunately the entire hotel probably need to be refurbished.
November 5, 2013
Rated 2.0 out of 5.0 by Kcurryb7 Would not stay here again
Worst hotel I have ever stayed at. Shower was broke and had to be fixed. AC was working on and off. The best was water was leaking from the room above and flooded my bathroom.
November 2, 2013
Rated 2.0 out of 5.0 by Spud122 Good location, but...
The hotel is located on Town Lake, so it's fairly convenient to downtown. Room smelled musty; carpets were dingy, vents were oozing dust and dirt; they obviously had not been vacuumed in ages. We also felt the maids must have cleaned quickly rather than thoroughly! On the positive side, when we complained about the cooling unit banging all night, a repairman did arrive promptly and fixed the problem the next morning. We had one meal in the hotel restaurant -- would not eat there again.
October 31, 2013
Rated 2.0 out of 5.0 by Jds0105 Please remodel, it has potential with the location.
The whole hotel is old and it looks worn down. No matter how much spray you use the place stinks. The room smelled terribly. Under any other circumstance I would have left and found another hotel.
October 30, 2013
Rated 4.0 out of 5.0 by stesslie Banquet room was exceptional
Great stay at The Holiday Inn at Town Lake. We hosted a dinner that night at the Lantana room and had amazing service and the food was fantastic! We will plan to do the same thing again in the future! Our room in the South tower was so nice and a great view!
October 29, 2013
Rated 3.0 out of 5.0 by rosegemini Beautiful view of lake
We chose this hotel because it was supposed be within walking distance of 6th street. It felt like we walked 10 blocks to get there, and it was some scary areas. The rooms were very small, and the bathroom was tiny, barely enough room to shut the door. The view of the lake was awesome, and you could rent canoes, and boats to go out on it. The parking garage was free, but was not monitored by hotel staff. My biggest complaint was the food prices, for the price of the hotel, breakfast should have been included. They did have a shuttle service to 6th street, so he took us there and gave a card to call when we were ready to return. I called the hotel when we were ready, but they said the shuttles were at the airport, so we walked back, When we got back both shuttles were there. I would probably stay here again, but now I will be better prepared for walking.
October 24, 2013
Rated 5.0 out of 5.0 by Artie79 Great,friendly,helpfull staff
We had our. Korean War reunion there in October. The hotel was nice and clean. The staff could not have been more helpful. We especially loved the hotel van that would take us to our destinations. The employee Fred made all of our excursions enjoyable. We had older people that needed help and he was always there to help. The restaurant staff was great and food good. I would recommend this place and if you have to plan a reunion work with Bridgette she was a great help in organizing our reunion
October 21, 2013
Rated 4.0 out of 5.0 by Patti1946 Beautiful View
My room was comfortable and had a great view. The bar was also enjoyable. The restaurant personal were more than accommodating and friendly.
October 14, 2013
Rated 1.0 out of 5.0 by 2222Austinite Nice Staff but Overall Poor Quality
I live in Austin and have had the opportunity to stay at many hotels in the downtown area. This is the first hotel that I will not come back too. The front desk was very friendly and I enjoy the free parking garage as well as the state of the downstairs but once you head up to your room it goes all down hill from there. The moment we got off the elevator it felt very dingy, there was a foul odor, and a room service tray ended up sitting in the hallway for 24 hours. It was disgusting. Our door was very hard to open at times. The room was comfortable but when I went to wash my hands the water came out brown and we both refused to shower after that (luckily we were only there one night!) I understand not all rooms have a great view (as ours faced the parking garage) so I hope not all the rooms are priced the same because for our overall experience here I was very unhappy for what I paid and I will never come stay at this hotel again.
October 14, 2013
Rated 5.0 out of 5.0 by RRMayor Old and Reliable
Given the age of this hotel I was very pleased with my overall experience. I was in Austin at the time this site was built and have not stayed there in over 20 years.
October 14, 2013
Rated 4.0 out of 5.0 by Brangelina tired decor but nice folks
We like staying at the Holiday Inn Town Lake because it is close to Rainey Street, the hiking trails and downtown. The rooms could use a serious decor overhaul but they are functional. We always stay in a Tower room although they seem to be a bit pricey for what they are- but they have nice views, and they are quiet.
We stayed here for the ACL weekend, and what I really appreciated was the free shuttle to Republic square. We also thought the breakfast in the hotel restaurant was good and reasonably priced. And I have to say that every single person who works there is super friendly and cheerful
October 9, 2013
Rated 5.0 out of 5.0 by Bennt23 A Great Stay
Stayed at your hotel for 4 days along with 13 of our friends all of whom agree with me that it was one of the better hotels that we have stayed at.
October 7, 2013
Rated 1.0 out of 5.0 by mad2 Not anymore.
Second time in the facility, elevators to old. They put me in a room facing behind build boards. They haven't even input my rewards for visit in August. For the value I will visit other facility next time I visit my son and daughter at Austin.
October 2, 2013
Rated 5.0 out of 5.0 by KKman Great Service
The hotel staff was wonderful and took care of all my needs. We were there for a convention and they made sure that I had transportation to the convention center and to 6th Street. Room was nice and parking was easy.
September 22, 2013
Rated 3.0 out of 5.0 by Stephan62 Small room. Bad cleaning
Good location. Friendly staff at reception and restaurant/bar. Food ok. Worst room cleaning service ever. Just changed towels and made bed. No wc paper. Never cleaned floor or carpet in 7 days. Some one came into my room with his room key!!??...at 12 am.
One Elevator didn't work 2 days. Ice machine didn't work. Hall ways dirty. Nobody cleans nowhere.
September 22, 2013
Rated 5.0 out of 5.0 by MyFriendsWedding Great Location
I went to Austin for a long weekend to celebrate my best friends wedding. She and her husband-to-be chose this hotel for their out-of-town guests. The hotel may be old, but it has been well maintained, clean, and the room sizes (South Tower) were great. I especially loved how close it was to all the "hot spots" in Austin (South Congress, 6th Street, and Town Lake). Great place, great price, and great location!
September 20, 2013
Rated 4.0 out of 5.0 by Shaws 2014 My Austin visit with my Sororiety Sisters
Loved the fact your shuttle system took us to the Moonshine Bar and Grill and back. Was such a convenience. The bar was laid back and good Cosmos and bartender. Liked the soft pillows. Convenient location.
September 19, 2013
Rated 4.0 out of 5.0 by UncleK Nice Little Hotel
I stayed here so I could attend the Austin Pride festival and parade. While the room and restruant were very respectible, the common areas seemed to need updating. Upon arrival, for example, I rode up with others in the elevator. I had to exit the elevator to allow them to get off on the sixth floor. The hallway was very dirty. It seemed as if there had been a major remodeling project just completed and the cleaning crew had not cleaned up yet.
September 11, 2013
Rated 5.0 out of 5.0 by 60Kat Room was good, bed was great, great amount of towels.
would recommend this hotel, just a little hard to find.
September 11, 2013
Rated 4.0 out of 5.0 by occultdragon23 great location, nice views and comfortable rooms
cant beat the location for the price. the view from the pool is great. the pool could be nicer but its fair and clean. the shuttle service to downtown is a great plus. the check-in was pretty fast and the parking is FREE. most hotels downtown charge for it.
the rooms are comfortable and a fair size.
September 7, 2013
Rated 4.0 out of 5.0 by PRangel2 Great price for location and quality!
Room was booked for a great price for a holiday weekend. The room's view was beautiful and overlooked Lady Bird Lake. The only concern was the pool facility (too small). Overall hotel location and quality were great!
September 6, 2013
Rated 4.0 out of 5.0 by LRfam comfortable bed and very cool
The clanging of the gate to the pool was a constant interruption during the day. Thought it would go away when the staff locked the gate at 11pm but was awakened to the clanging twice during the night.
Also questioning the cleaning, as no vacuum cleaner was with the maid as she was cleaning other rooms. She had what looked like a giant lint roller. ???? Where was the vacuum cleaner??? Our room seemed clean when we entered but HOW clean was it?
September 5, 2013
Rated 5.0 out of 5.0 by SvenS27 great location, 5-10 min walk to bars and 6th st
great location, quick walk to bars and downtown/6th st area; great view of lake
September 4, 2013
Rated 3.0 out of 5.0 by Martyo No Upgrades until construction is over
Hotel was OK. No upgrades for Platinum members due to construction...should be done by the end of Sept 2013
September 3, 2013
Rated 3.0 out of 5.0 by RosieM Improvements needed!
The carpets at hotel are really worn out, hideous colors! I've stayed at many holiday Inn hotels and found this one really bad, mattress too soft it made my bad back worse, beds too small
September 3, 2013