Rated 4.1 out of 5 by 194
Rated 5.0 out of 5.0 by Jim545 Late arrival, restful night
Arrived late and tired on a Sunday night. Front desk staff was attentive, friendly and professional. I asked for a quiet room if possible and the desk receptionist helpfully explained my options. Great night's sleep, just short. Very convenient to my early morning meeting the next day. I definitely will rebook at this hotel in the future.
August 7, 2014
Rated 5.0 out of 5.0 by DonR58 Outstanding!
This might as well be a 5 star hotel. It's beautiful, clean, the staff is excellent, great fitness center, convenient location, and a good value. I can't wait to stay here again!
August 6, 2014
Rated 4.0 out of 5.0 by Lupe from Waco, TX Birthday getaway
This location is within minutes of downtown. Staff is very friendly and attentive. Breakfast was great and I love the fact that you have until 2pm for checkout!
August 6, 2014
Rated 5.0 out of 5.0 by Karris Great Place to Visit !
My room was clean and the bed was comfortable. Best place ever for having meetings. Meeting room had lots of space and room to spread out our books. I would suggest our organization to use this facility again. The hotel furnished us a meal for lunch on Saturday and it was Italian food and it was the best for buffet style I have ever had.....
August 6, 2014
Rated 5.0 out of 5.0 by chino2 comfortable beds
missing continental breakfast, but they have very good service and the number one for me is the comfortable beds that they have, the price is very good and the customer service is excellent.
August 4, 2014
Rated 5.0 out of 5.0 by Jeff J Weekday stay in Austin
Love staying here....I am always taken care of.
Customer Service in excellent.
July 28, 2014
Rated 4.0 out of 5.0 by IHGBIZTRAV602 Check In Process was slow!
Checking was slow.. was told it would be a few seconds to check me in.. after 3 minutes I asked if I should go sit in the lobby and wait instead of standing at the front counter and the front desk person said "yeah". He went on to say that he would come and get me when he was able to check me in.. about 25 minutes later I walked up and people were being checked in and given room keys....... ????
Staff didn't offer any of the IHG rewards club member items at check in (based on my status), didn't know until the next day (after bfast) that breakfast was included, front desk did not even acknowledge my status. It appears as if they were more concerned about getting my credit card to pre authorize for Incidentals than welcoming me or expediting the check in process. I will also note there were 3 font desk people working when I checked and 3-4 guests checked in within a 45 minute time frame.
This HI as been updated and is nice.. There are not a lot of dinning options within a reasonable proximity to this hotel , but the hotel offers a restaurant, room service a pantry and an actual "grab and go" food section with a decent selection.. Great example Holiday Inn Corp. anticipating their guests needs and having solutions.
July 27, 2014
Rated 2.0 out of 5.0 by RestlessinAustin restless in Austin
While traveling on business, I've stayed at HI-Austin Midtown several times and prior to this visit, I have been extremely pleased. The problem(s) encountered were minimal; but, still had an impact on my next day business. There were children everywhere and it appeared that most [at least the noisy ones] were on my floor. It made for a very difficult next day because I was in a training class and I did not sleep much. When the noise finally stopped, it was almost time for me to get up.
Adjusting the water temperature in the shower was difficult. The water was extremely, if not dangerously hot. I finally got the temperature to somewhat tolerable, but the waterflow was slow.
The rooms are always immaculately clean.
July 25, 2014
Rated 5.0 out of 5.0 by iFire Outstanding service
I travel for business often. Holiday Inn is always my choice because the price is right, staff members are always courteous, the rooms are comfortable, and cleanliness is a priority. The food is excellent... What else can you ask for? I love what Holiday Inn has to offer.
July 21, 2014
Rated 5.0 out of 5.0 by gsg927 Friendly Staff
The greatest thing about this hotel was the pleasant, friendly, and helpful staff. The architecture of the hotel and the surrounding area are not beautiful, but it was a convenient location.
July 17, 2014
Rated 5.0 out of 5.0 by Texasgypsy Comfortable and clean
The staff at this hotel was very accommodating, I asked for a room with view and got one, food was good, service was fast and no pressure to leave first thing in the morning. No annoying house keeping service knocking on my door a 8am. I would stay at this hotel again.
July 16, 2014
Rated 4.0 out of 5.0 by Chimichanga Comforable Stay
Stay was very comfortable and staff was friendly/efficient.
July 14, 2014
Rated 5.0 out of 5.0 by SwsSam Even in the midst of highway Hades
Sketchy neighborhood on the surface and awkward to find and to return at the end of the day, this Holiday Inn in nonetheless very comfortable and accommodating.
The bathrooms are a bit small but clean, but those are the only two complaints over a three-night stay. A great bargain as well! Everything else about our stay was very positive.
July 9, 2014
Rated 5.0 out of 5.0 by Meldpd Henry at the bar was awesome!
Overall our hotel stay was great. We had originally planned to go out for the evening but decided to stay in. We went to the pool, which was not as clean as I expected, but it was ok.
We did enjoy a cocktail at the bar. Henry by far is a great bartender. We enjoyed our drinks and chatting with him. He was very knowledgeable about the area which helped us in planning our departure the following day.
If we travel to the Austin area again, my boyfriend and I plan to stay here again.
July 9, 2014
Rated 5.0 out of 5.0 by Shani36 Clean and comfortable
Good location; very clean and comfortable rooms. The staff was very attentive and friendly!
July 8, 2014
Rated 4.0 out of 5.0 by texex7694 Good solid value
Good location. Nothing fancy, but the staff is attentive (other than forgetting to clean my room one day) and they seem responsive. This hotel undoubtedly gets a lot of wear and tear. It could use a little maintenance and updating. No real problems, however. The breakfast staff in the restaurant were very attentive and friendly. Remembered me from previous stays, and were nice to have around to start my day!
July 7, 2014
Rated 5.0 out of 5.0 by Kim777776 Beautiful updated room
Suite was absolutely beautiful and large. Thank you for upgrading us!
July 3, 2014
Rated 5.0 out of 5.0 by butler34 Relax during a Conference
I had a blast and my room was so convenient for me being a new mother
July 3, 2014
Rated 5.0 out of 5.0 by Ms Tanya comfortable bed /great service
we enjoyed our stay and would stay at this location again.
July 3, 2014
Rated 1.0 out of 5.0 by Hayes7 New staff not friendly.
For the past 4 years our motorcycle group has been staying at this location for the ROT Rally. I want to say Henry the bartender has always been great. We missed Vanessa the evening clerk. Your new staff threatened to have our motorcycles towed away if we park under the awning out front. We have stayed in MANY places and this has never been an issue, especially during a motorcycle rally. I had to park out back and my ipod disappeared. The group rate I was given this year was about $5 dollars under regular price. Our members found better deals on their own. The Texas Free Riders will not be staying here next year.
June 29, 2014
Rated 4.0 out of 5.0 by Root Beer Nice place to stay
It was a nice clean place to stay. I had no problem with the staff. They were responsive to my requests.
I was not sure why all three elevators were not working. The last one never seemed move.
June 25, 2014
Rated 4.0 out of 5.0 by mjh14 nice pool, comfy beds
There were some things left behind from a previous occupant. Other than that the room was clean. The beds were comfortable. There was some construction going on in the hotel and on the floor that we stayed on. There was nothing on the website regarding the construction and none of the staff mentioned that before they put us on that floor. The pool area was really pretty.
June 23, 2014
Rated 5.0 out of 5.0 by 2Unhappycamper My home away from home
I am always greated with a smile and asked what they can do to make my stay better
June 23, 2014
Rated 4.0 out of 5.0 by Kdmendoza Great stay
This was the first time I stayed at this hotel. My room was clean and comfortable. The food was pretty good. I ordered 2 different sandwiches during my stay and they were tasty. The only problem I had with the room was that you could hear every time someone came in or out of their room, you could hear the door open and close. But overall it was a nice and restful stay.
June 22, 2014
Rated 2.0 out of 5.0 by Darcyo Terrible follow up
The initial stay was great. Room was big and very clean. But we had forgotten a set of keys in the room. Initially, they were found the next evening and I was told they would be sent out. 6 phone calls and 2 weeks later we finally got them. It was very frustrating. Don't leave anything behind or you might never get it.
June 21, 2014
Rated 5.0 out of 5.0 by del_79072 Comfortable bed and great service
My stay was very pleasant. the staff were friendly and courteous and very helpful. Breakfast was very good. the bed and pillows were very comfortable and relaxing.
June 19, 2014
Rated 5.0 out of 5.0 by KaraA Henry is the best- give him a raise! :)
I would like to compliment Henry, he worked tirelessly to meet everyones needs, from helping with room keys to working at the bar to making sure we had all of our dinner needs met. He worked so hard and was so helpful and friendly at all times! Your BEST employee for sure.
The ballroom was WAY TOO HOT!!! Very uncomfortable in there all day long!
June 18, 2014
Rated 5.0 out of 5.0 by Zapem5 Friendly staff and comfortable beds
Overall hotel was very nice.
There were some technical problems in the ballroom that caused delays.
June 17, 2014
Rated 5.0 out of 5.0 by Omar63 Everything perfect
After a 3 hour drive, check-in was a breeze. Room was clean as it was every day during my week-long stay. The bed was exceptionally comfortable. Breakfast choices were plenty. Had made the decision to stay at the hotel at the last minute and I'm glad i did. I'm going to make sure I will stay here every time I'm in Austin
June 16, 2014
Rated 5.0 out of 5.0 by aack Muy buen Hotel
Desafortunadamente los días que me quedé, había un grupo de motociclistas que no nos dejaron dormir, ya que llegaban a las 3:30 a.m. haciendo mucho ruido con el radio a todo volúmen. Muy incómodo.
June 16, 2014