Rated 4.1 out of 5 by 245
Rated 3.0 out of 5.0 by comment Staff and service
Staff lack of knowledge for the importance of Prioirity Club. They did not show welcome to club members.
The worst thing is
I asked front desk three times (Room 646) for late check out (2 pm) Unfortunately, around 1 pm, the other guest with valid key opened my room and he was shocked. So did I. No one will belive such error. I asked three times for late check out and the last time (11 am) confirmed by the front desk. How could it becomes so terrible?
In addition, the two double beds are full size instead of queen size as I stayed in all other IHG hotels so far.
October 29, 2013
Rated 5.0 out of 5.0 by Mandrake44 Best hotel staff
I travel a lot, and the staff were among the most friendly and helpful I've seen. The rooms were adequate and well-kept for a hotel this age and location. The breakfast buffet was better than expected, and the servers exceptionally hard-working and nice.
October 28, 2013
Rated 2.0 out of 5.0 by FrustratedIn141 Room 141
I recently stayed at this hotel in room 141. My reservation was for a room with a patio facing the pool. When I arrived there was no such indication of my room preference. The desk person did say they had room 141 available that had a patio by the pool. I took that room. Once in the room there is in fact a patio but no room access (door) to the patio. You actually have to leave your room and exit the hotel to reach your patio area. Needless to say that was not acceptable to me. Also, on about day 3 of my stay I started to notice ants in the room. I am assuming these are crazy ants because I noticed them around all my electrical devices. That is another thing about this hotel. If you have mobile devices, or electronics that need to be plugged in, bring your own power strip. There are very limited outlets in the room. The outlets that they do have are taken up by the rooms electronics i.e. clock, tv. lighting. They do provide a power strip by the beds, but to plug everything that I needed to have charged into it I had to unplug the clock. Also, the power strip is very worn out and my items would become unplugged with the slightest movement. Overall the stay was fair. I stayed here becasue of a conference, so I did not get to choose my own accomodations. If I were staying in Austin I think there are other places that may serve your needs better.
October 28, 2013
Rated 4.0 out of 5.0 by LonghornMom Nice weekend location
Hotel was nice and is perfectly located to UT and downtown sites - just a 5-10 minute easy drive. Breakfast buffet was delicious and offered many selections. Room was cozy and typical for hotel this age. It met all of our needs and we left wanting nothing.
Overall, our experience was very nice. The hotel was clean and staff very friendly. Kirsten. who worked front desk, was very knowledgeable of the benefits afforded platinum guests but sadly others who worked front desk and took reservations were not. Thanks for a great weekend that we could spend with our UT Longhorn. We will stay here again.
October 23, 2013
Rated 5.0 out of 5.0 by bmw955 Nice room
My stay was comfortable, the bed was very cozy make you want to stay in. The staff was very warm and helpful.
Will recommend this hotel you will not regret your stay.
October 23, 2013
Rated 3.0 out of 5.0 by Bobby90210 Fair location
The hotel is clean although there are visible signs of wearing. The people working in the hotel are nice doingtheir best to be of help.
The breakfast (included) is the same every singe day, which i not a big issue for somebody staying there 1-2 days. If you are going to stay 2 weeks (as I did) this can become anoying.
In one week the fire alarm started for 3 nights without reason. On night this happened for 4 times!
Business people are no separated than the regular travelers which don't care of getting much slee so they were quite noisy.
Overall... The hotel is good, however certain improvements are required.
October 22, 2013
Rated 2.0 out of 5.0 by RPS1 Average
Hotel seems pretty old. Staff was friendly. AC was very noisy, constantly cycling on and off all night keeping us awake a good chunk of the evening.
October 21, 2013
Rated 5.0 out of 5.0 by Dave7998 Austin CP
Very nice hotel with great attention from the staff. I will stay there again
October 20, 2013
Rated 2.0 out of 5.0 by Texaspd overall disappointed
We have stayed in several Crowne Plazas over the years so we were very much looking forward to our first visit to Austin and staying at your hotel.
Room was adequate but the wi-fi connection was extremely slow and we finally gave up trying to find restaurants and other information on the internet because it was taking too long to load onto our laptop.
There was a bad rainstorm the night we stayed. The TV lost signal when the storm came in eliminating most of the channels for a matter of time. Also by morning the carpeting in front of the windows became soaked into the room about two feet.
The shower drain was slow so while we took showers the water accumulated in the tub quite a bit as well.
It was a disappointing stay at a hotel that should be of a much higher quality based on our past experience with this brand.
October 18, 2013
Rated 2.0 out of 5.0 by 13356 entrance was nice,but
bathroom door would not shut. elevator did not work. hallways humid and smelled like cleaner.
October 16, 2013
Rated 2.0 out of 5.0 by Cpanmiller Poor service
I have now stayed at the hotel twice in the past two months. I'm not that hard to please as I stay in hotels all the time. This time it was pathetic is was humorous. "Auggie" is an employee who works in the restaurant. Breakfast works pretty good, but if you want lunch you get "Auggie". Rude, unresponsive, and not helpful would describe him on both visits. As the only family in the restaurant at lunch we asked if the TV could be changed from the game show that no one was watching to the OU/Texas game. Auggie said he didn't know how to change the channel. Funny, he changed it two weeks before when we were the only people in the restaurant for the Texas/Old Miss game. The next morning after the OU/Texas game the channel had been changed. Amazing! "Sissy", who was working at the front desk was less than helpful to a simple request. Both visits the elevators didn't all work and the two that were working were not working correctly. I tried to use the business center to print out boarding passes but the ink was out on the printer. Apparently the hotel is in financial and management trouble. Stay elsewhere!
October 16, 2013
Rated 5.0 out of 5.0 by CF45 Overview
This property I will recommend to anyone who asks. I appreciated how courteous all the staff was from housekeeping to the front desk. The opportunity to have a van to carry and pick you up at a local eating establishment was beneficial. I will stay there again. The eye appeal of the exterior of the property is what kept me from staying there in the past. The exterior looks dated.
October 14, 2013
Rated 4.0 out of 5.0 by Alexis21 Great bed and service
Check in was easy and simple, plenty of Elevators to getting to your floor. Great service at the Bar especially with the complementary start off drink. Breakfast and Lunch buffet were plentiful. Great little gift shop open late. Meeting rooms were perfect. No complains except that the fire alarm did go off several times in my floor (6th) didn't receive a phone call as to what to do. Turned out to be a false alarm, but a system should have been placed. I would have appreciated a call or a staff member to approach me to tell me it was a false alarm rather then standing there for about 15 minutes not knowing what to do.
October 14, 2013
Rated 5.0 out of 5.0 by Blues332 Visit
first visit to your facility. Very nice and neat. The employees are all first class and friendly. Hope to stay again with you soon!
October 4, 2013
Rated 5.0 out of 5.0 by re66 Service, staff and dining
For a one night stay we were welcomed graciously, ordered a quick sandwich and had our breakfast the next morning. Everyone assisted us kindly, provided exceptional service and enjoyed the quality of the food and presentation. Location accessible and convenient
October 2, 2013
Rated 5.0 out of 5.0 great service
Everyone is so great and always so professional and friendly. It is a home away from home. New menu and food is terrific. Wanda always brightens my day. She is always so cheerful and makes you feel right at home. She is outstanding!! You can tell all of the staff have customer comfort and satisfaction as their top priority. Jana and Cara are great and always make sure our meetings run smoothly and we have everything we need. The cooperate office should know they have a high quality, customer oriented group at this Crowne Plaza!!
October 1, 2013
Rated 5.0 out of 5.0 by Swan2014 Customer Service Supreme!
The staff at the Crowne Plaza is the best! Every
Request was handled with a smile and the staff
Went out if their way to make sure our stay was
Comfortable. Loved the fresh hot just baked
Cookies at check-in! Would definitely stay there
September 24, 2013
Rated 5.0 out of 5.0 by Stahdn Productive Stay
Great hotel for a business traveler. All the staff made sure we could be productive during our meeting, from the front office, housekeeping, meeting and restaurant employees...they all did great.
September 21, 2013
Rated 5.0 out of 5.0 by Curt31 Great Experience
Great location and not far from downtown. It was great having a shuttle to take you downtown!!
September 19, 2013
Rated 5.0 out of 5.0 by Mosaferkhaneh Clean room and professional staff
I enjoy the clean and quiet rooms. Checking in is very fast and I really feel welcome when I walk in the hotel. Thank you
September 8, 2013
Rated 5.0 out of 5.0 by broopani Nice Location and great service.
We will stay same hotel in future.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
September 3, 2013
Rated 3.0 out of 5.0 by PKJR Excellent Value
Clean rooms, big bar and restaurant, great outdoor patio and pool for enjoying the warm nights.
My last day while checking out I was lugging a large box and luggage struggling to get to to front door. Passed 3 employees, none of which offered to help with the elevator, getting through the lobby, or at the front door. This is why I rated low for service.
Other than the service on the last day it was a pleasent experience and will consider staying again next time in Austin.
September 3, 2013
Rated 5.0 out of 5.0 by GovEmployee234 John
I have a lot of hotel choices in Austin but I stay her because the staff go out of their way to take care of me. The food quality is also excellent.
September 2, 2013
Rated 5.0 out of 5.0 by Re60 Weekend get away/
I needed a weekend off. I went to Austin TX. I am glad ii chose Crowne Plaza. It was so nice. I will be doing this again at the same location. Thanks
August 28, 2013
Rated 4.0 out of 5.0 by Roaddog43 Great Service
I stayed at this Hotel for more than a week for a training I had in Austin. The only problem I had during my stay was the thermostat wouldn't shut off on the set temperature. The Front desk personnel (KEVIN) was very polite in getting me another room that was to my satisfaction. The staff has been very professional and polite that I would stay and recommend for you to stay at this location. Again THANKS Kevin!!!!
August 26, 2013
Rated 5.0 out of 5.0 by Robe2mary Great bed!
Very courteous staff. Perfect location, my grandson loved the swimming pool. We were on executive floor. Disappointed lounge was closed for that weekend. Will stay again.
August 21, 2013
Rated 5.0 out of 5.0 by Grayson Great service with competent staff.
This hotel is one of the best hotels to stay at in Austin for business or pleasure. Beds are very comfortable; rooms are very clean; food is great with a variety of choices.
Staff at all levels make you feel comfortable and are extremely professional in caring for your needs.
August 17, 2013
Rated 3.0 out of 5.0 by Cobra69 Good but could of been better
The room was comfortable but I was seriously disappointed with housekeeping. On our second night after returning to our room after an extremely long day, the housekeeping crew completely forgot to provide our room w/ fresh wash clothes. Had to get dressed again and walk to the front counter. Cleaning crew didn't impress me at all. Overall, it was okay but could of been much better..
August 16, 2013
Rated 5.0 out of 5.0 by Cane Great location, clean and friendly
Staff is helpful and friendly. Rooms are clean and beds are comfortable. Close to everything.
August 16, 2013
Rated 4.0 out of 5.0 by TEXAN3013 DOUBLE BEDS TOO SMALL
WE HAVE ALWAYS STAYED IN ROOMS WITH QUEEN BEDS WHEN NEEDING 2 BEDS. YOU WOULD THINK CROWN PLAZA WOULD HAVE QUEEN BEDS IN THEIR ROOMS BUT THEY DONT. FOUND OUT DOUBLE BEDS ARE VERY SMALL AND ARE NOT FOR 6 FOOT TALL PEOPLE OR IF YOU HAVE MORE THAN ONE PERSON SLEEPING IN A DOUBLE BED ITS VERY CROWDED. OTHER THAN THAT STAY WAS GOOD
August 15, 2013