Rated 4.1 out of 5 by 257
Rated 5.0 out of 5.0 by Floyd0315 Comfortable bed
My family and I stayed at your hotel and were very pleased with the level of service and the comfort of our room. We will definitely recommend Crowne Plaza to anyone staying in Austin.
December 10, 2013
Rated 5.0 out of 5.0 by Margie75 Favorite place to stay in Austin
The Crowne Plaza is by far my favorite place to stay in Austin. In my numerous stays in the last two years the service has always been wonderful. It is very convenient to restaurants and to get downtown for business travelers. I often recommend staying here to coworkers traveling to the area.
December 9, 2013
Rated 4.0 out of 5.0 by lifnar the breakfast buffet was excellent
On check in went to my room and it was not what I requested. I used reward points for two nights for an executive room with two beds. when I got to room it only had one bed. we needed two. Went back to front desk and was informed "twice" that they do not guarantee that is the room i would get. I get what is available. I went from quiet executive floor (where rest of my family was) to 4th floor in front of elevator. I guess using points you get what they have. I was disappointed to not get what i had requested and had also received an email that said I had the room I requested waiting for me.
December 4, 2013
Rated 5.0 out of 5.0 by KRey32 Outstanding Service
The people who serve at Crowne plaza Austin are some of the finest in the hospitality industry. They go out of the way to make guests feel welcome and valued.
November 20, 2013
Rated 5.0 out of 5.0 by Roel600 Great service
I keep choosing Crown Plaza every time I visit Austin. Great service relaxing atmosphere. Crown Plaza has a great gym too.
November 19, 2013
Rated 5.0 out of 5.0 by Mike724 Tradeshow
Did a tradeshow in the front parking lot. The staff was very pleasant
the room very comfortable.
November 18, 2013
Rated 5.0 out of 5.0 by Dizz Very comfortable!
We were only there for 2 nights but it was very comfortable and clean! We even got free cookies. Thanks.
November 17, 2013
Rated 1.0 out of 5.0 by KevinI2013 Disappointing stay
Poor experience, hotel didn't follow my elite status profile preferences giving me a first floor smoking room when I'm allergic to smoke. I had a bad allergic reaction and migraine the entire next day as a direct result of my stay. The room not only smelled bad, but was dirty and needs refurbishment. When I called the front desk they were unwilling to do anything about my situation. Definitely wasn't worth the price I paid and I will never stay there again and will recommend to my many friends to avoid it as well.
November 17, 2013
Rated 5.0 out of 5.0 by 1stAustin Comfortable and great service.
This was the first time I visited Austin TX, my stay at the Crowne Plaza was a great experience to sleep and rest at night. I strongly recommend to book in this hotel. Although it is not placed in the downtown area, it takes about 10 -15 minutes by car to arrive from the hotel to the TX University, the 6th street, the Congress Av. the Congress Center and all the financial area. Moreover, even though I only consumed breakfast, early morning buffet and menu are highly advisable. Other servicer I enjoyed too much were the 24h open fitness center and the pool. Be sure your next stay be at the Crowne Plaza!
November 17, 2013
Rated 4.0 out of 5.0 by rob363 Nice room and good service
Stayed for a week and enjoyed my stay. The room was nice and very clean. The only problem that I encountered were the elevators. 2 out of 3 were working and those 2 were very slow. It gave me a good opertinity to get in a workout climbing the stairs to the 6th floor a few times. Otherwise I have no issues with this hotel and will stay here again.
November 11, 2013
Rated 5.0 out of 5.0 by Gomez3 Wonderful stay from check in to check out!
I stated at the Crown Plaza Austin tx for 3 nights we checked in to a friendly front desk staff Ms.Gomez was very friendly and informative of hotel amenities. My room was very nice with a great view of Austin and the pool. My bed was comfortable so comfortable I didn't wanna wake up:). Good breakfast too. I stayed during Halloween and got to see the wonderful pumpkin contest displayed by the front desk. Overall great stay.
November 4, 2013
Rated 2.0 out of 5.0 by Carol352631 Pluses and minuses
The room was very clean and nice. The staff was very friendly.
Some things to consider: Several ice machines were not working on many floors. Coffee was very limited down stairs and the restraunt charged $2.00. Most hotels have coffee widely available to get you started into the day down stairs. The conference room was very cold.
November 4, 2013
Rated 3.0 out of 5.0 by comment Staff and service
Staff lack of knowledge for the importance of Prioirity Club. They did not show welcome to club members.
The worst thing is
I asked front desk three times (Room 646) for late check out (2 pm) Unfortunately, around 1 pm, the other guest with valid key opened my room and he was shocked. So did I. No one will belive such error. I asked three times for late check out and the last time (11 am) confirmed by the front desk. How could it becomes so terrible?
In addition, the two double beds are full size instead of queen size as I stayed in all other IHG hotels so far.
October 29, 2013
Rated 5.0 out of 5.0 by Mandrake44 Best hotel staff
I travel a lot, and the staff were among the most friendly and helpful I've seen. The rooms were adequate and well-kept for a hotel this age and location. The breakfast buffet was better than expected, and the servers exceptionally hard-working and nice.
October 28, 2013
Rated 2.0 out of 5.0 by FrustratedIn141 Room 141
I recently stayed at this hotel in room 141. My reservation was for a room with a patio facing the pool. When I arrived there was no such indication of my room preference. The desk person did say they had room 141 available that had a patio by the pool. I took that room. Once in the room there is in fact a patio but no room access (door) to the patio. You actually have to leave your room and exit the hotel to reach your patio area. Needless to say that was not acceptable to me. Also, on about day 3 of my stay I started to notice ants in the room. I am assuming these are crazy ants because I noticed them around all my electrical devices. That is another thing about this hotel. If you have mobile devices, or electronics that need to be plugged in, bring your own power strip. There are very limited outlets in the room. The outlets that they do have are taken up by the rooms electronics i.e. clock, tv. lighting. They do provide a power strip by the beds, but to plug everything that I needed to have charged into it I had to unplug the clock. Also, the power strip is very worn out and my items would become unplugged with the slightest movement. Overall the stay was fair. I stayed here becasue of a conference, so I did not get to choose my own accomodations. If I were staying in Austin I think there are other places that may serve your needs better.
October 28, 2013
Rated 4.0 out of 5.0 by LonghornMom Nice weekend location
Hotel was nice and is perfectly located to UT and downtown sites - just a 5-10 minute easy drive. Breakfast buffet was delicious and offered many selections. Room was cozy and typical for hotel this age. It met all of our needs and we left wanting nothing.
Overall, our experience was very nice. The hotel was clean and staff very friendly. Kirsten. who worked front desk, was very knowledgeable of the benefits afforded platinum guests but sadly others who worked front desk and took reservations were not. Thanks for a great weekend that we could spend with our UT Longhorn. We will stay here again.
October 23, 2013
Rated 5.0 out of 5.0 by bmw955 Nice room
My stay was comfortable, the bed was very cozy make you want to stay in. The staff was very warm and helpful.
Will recommend this hotel you will not regret your stay.
October 23, 2013
Rated 3.0 out of 5.0 by Bobby90210 Fair location
The hotel is clean although there are visible signs of wearing. The people working in the hotel are nice doingtheir best to be of help.
The breakfast (included) is the same every singe day, which i not a big issue for somebody staying there 1-2 days. If you are going to stay 2 weeks (as I did) this can become anoying.
In one week the fire alarm started for 3 nights without reason. On night this happened for 4 times!
Business people are no separated than the regular travelers which don't care of getting much slee so they were quite noisy.
Overall... The hotel is good, however certain improvements are required.
October 22, 2013
Rated 2.0 out of 5.0 by RPS1 Average
Hotel seems pretty old. Staff was friendly. AC was very noisy, constantly cycling on and off all night keeping us awake a good chunk of the evening.
October 21, 2013
Rated 5.0 out of 5.0 by Dave7998 Austin CP
Very nice hotel with great attention from the staff. I will stay there again
October 20, 2013
Rated 2.0 out of 5.0 by Texaspd overall disappointed
We have stayed in several Crowne Plazas over the years so we were very much looking forward to our first visit to Austin and staying at your hotel.
Room was adequate but the wi-fi connection was extremely slow and we finally gave up trying to find restaurants and other information on the internet because it was taking too long to load onto our laptop.
There was a bad rainstorm the night we stayed. The TV lost signal when the storm came in eliminating most of the channels for a matter of time. Also by morning the carpeting in front of the windows became soaked into the room about two feet.
The shower drain was slow so while we took showers the water accumulated in the tub quite a bit as well.
It was a disappointing stay at a hotel that should be of a much higher quality based on our past experience with this brand.
October 18, 2013
Rated 2.0 out of 5.0 by 13356 entrance was nice,but
bathroom door would not shut. elevator did not work. hallways humid and smelled like cleaner.
October 16, 2013
Rated 2.0 out of 5.0 by Cpanmiller Poor service
I have now stayed at the hotel twice in the past two months. I'm not that hard to please as I stay in hotels all the time. This time it was pathetic is was humorous. "Auggie" is an employee who works in the restaurant. Breakfast works pretty good, but if you want lunch you get "Auggie". Rude, unresponsive, and not helpful would describe him on both visits. As the only family in the restaurant at lunch we asked if the TV could be changed from the game show that no one was watching to the OU/Texas game. Auggie said he didn't know how to change the channel. Funny, he changed it two weeks before when we were the only people in the restaurant for the Texas/Old Miss game. The next morning after the OU/Texas game the channel had been changed. Amazing! "Sissy", who was working at the front desk was less than helpful to a simple request. Both visits the elevators didn't all work and the two that were working were not working correctly. I tried to use the business center to print out boarding passes but the ink was out on the printer. Apparently the hotel is in financial and management trouble. Stay elsewhere!
October 16, 2013
Rated 5.0 out of 5.0 by CF45 Overview
This property I will recommend to anyone who asks. I appreciated how courteous all the staff was from housekeeping to the front desk. The opportunity to have a van to carry and pick you up at a local eating establishment was beneficial. I will stay there again. The eye appeal of the exterior of the property is what kept me from staying there in the past. The exterior looks dated.
October 14, 2013
Rated 4.0 out of 5.0 by Alexis21 Great bed and service
Check in was easy and simple, plenty of Elevators to getting to your floor. Great service at the Bar especially with the complementary start off drink. Breakfast and Lunch buffet were plentiful. Great little gift shop open late. Meeting rooms were perfect. No complains except that the fire alarm did go off several times in my floor (6th) didn't receive a phone call as to what to do. Turned out to be a false alarm, but a system should have been placed. I would have appreciated a call or a staff member to approach me to tell me it was a false alarm rather then standing there for about 15 minutes not knowing what to do.
October 14, 2013
Rated 5.0 out of 5.0 by Blues332 Visit
first visit to your facility. Very nice and neat. The employees are all first class and friendly. Hope to stay again with you soon!
October 4, 2013
Rated 5.0 out of 5.0 by re66 Service, staff and dining
For a one night stay we were welcomed graciously, ordered a quick sandwich and had our breakfast the next morning. Everyone assisted us kindly, provided exceptional service and enjoyed the quality of the food and presentation. Location accessible and convenient
October 2, 2013
Rated 5.0 out of 5.0 great service
Everyone is so great and always so professional and friendly. It is a home away from home. New menu and food is terrific. Wanda always brightens my day. She is always so cheerful and makes you feel right at home. She is outstanding!! You can tell all of the staff have customer comfort and satisfaction as their top priority. Jana and Cara are great and always make sure our meetings run smoothly and we have everything we need. The cooperate office should know they have a high quality, customer oriented group at this Crowne Plaza!!
October 1, 2013
Rated 5.0 out of 5.0 by Swan2014 Customer Service Supreme!
The staff at the Crowne Plaza is the best! Every
Request was handled with a smile and the staff
Went out if their way to make sure our stay was
Comfortable. Loved the fresh hot just baked
Cookies at check-in! Would definitely stay there
September 24, 2013
Rated 5.0 out of 5.0 by Stahdn Productive Stay
Great hotel for a business traveler. All the staff made sure we could be productive during our meeting, from the front office, housekeeping, meeting and restaurant employees...they all did great.
September 21, 2013