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Rated 4.4 out of 5 by 126 reviewers.
Rated 5.0 out of 5.0 by Very nice Hotel We like this Hotel for Business because it is so close to what we have to do in Area. Thank you. March 24, 2014
Rated 5.0 out of 5.0 by Very nice property This is a very nice property in Bakersfield. The acccomodations and restaurant were very nice and I would definitely stay here again. March 24, 2014
Rated 4.0 out of 5.0 by Good but could be better Overall, not bad but it could be better with simple changes. Check in was painfully slow. Only one person was working the desk with about 5 of us in line. Finally a 2nd person came out to help. The water flow restriction device in the shower seemed to be set too low (even for CA) and did not have a good flow rate. The tray holding the ice bucket, coffee maker, glasses, etc was placed in the middle of the desk????? Had to put it on the floor when I tried to work on the desk. Need to find a better place to put it. Also, several outlets did not work (especially in the bases of the lamps). March 17, 2014
Rated 5.0 out of 5.0 by The entire hotel experience at this hotel is awesome. I love this place! Neysa the general manager and her staff make you feel welcome as soon as you check in. The restaurant has a great selection and has a friendly staff. The hotel rooms and the entire hotel are clean. Keep up the outstanding service! March 16, 2014
Rated 5.0 out of 5.0 by Home away from home Once again an excellent stay. Was there for a conference and the staff made sure every request was honored. The room was spacious, the food excellent and the staff awesome. Staff takes ownership of the hotel. It may not be their job, but they'll make sure your request is taken care of. Team work is very apparent. Every staff member respects their guests. It's a wonderful place to stay. It's my home away from home and the staff make me feel a part of their family. March 14, 2014
Rated 5.0 out of 5.0 by Food, Drinks and a Comfortable room! Great Hotel experience. From check-in to the food and bar area, over-all great place to stay when in Bakersfield. March 12, 2014
Rated 5.0 out of 5.0 by The employees make the difference First off, I stay at a bunch of Holiday Inns. As a Platinum Elite member I take note of the differences between locations and there was one big difference between this location and all the others....an employee named Liz. Before we get to that, the room, location, service, etc was all acceptable. Everything was what you would expect from Holiday Inn; comfortable rooms, good locations, clean and safe. Now, back to Liz. Because the airline had lost my luggage I was forced to make due without the luxuries that we all bring with us when we travel. No toiletries and too late at night to go get them. However when I mentioned this to Liz she sprang into action collecting me toothpaste, a toothbrush, a razor, shaving cream, even deodorant.. She did this with charm and a smile. It was just what I needed after a weary day. Someone at this location needs to give that girl a high-five and a raise. Her attitude, attention, and service was a pleasant surprise and rare. Thank you Liz! March 3, 2014
Rated 2.0 out of 5.0 by carpet smells bad I ALWAYS ENJOY MY STAY , BUT THIS TIME I WAS VERY DISAPPOINTED, HALL WAY CARPET SMELLS BAD, ROOM LAMP WAS NOT WORKING, I HAD TO CALL FRONT DESK, POOL AREA VERY DURTY, GYM MACHINES NEED TO BE CLEAN!!!!!!!!!!!!!! I am very sorry but , February 26, 2014
Rated 4.0 out of 5.0 staff very courteous Good experience, room lovely. Disappointed there was not a small refrigerator in room. Otherwise, room very comfortable. February 17, 2014
Rated 5.0 out of 5.0 Amazing experience! I never really do these but I had to for this experience. Our weekend was great at the holiday inn right from when we checked in. They made sure our experience was wonderful. After hearing everyone complain about the Internet, I had no problem with it at all. Worked wonderful. If your ever in Bakersfield I beyond recommend this hotel! February 12, 2014
Rated 2.0 out of 5.0 by Unprofessional Housekeeping I checked into this location on Saturday early evening & was politely served by a nice & respectful young lady that was working at front desk at the time. I took the elevator to the 2nd floor and into the room I was assigned. My immediate reaction was that it definitely smelled like someone had been relaxing in the room. I walked into the room with a strong scent of men's cologne, the television on, the pillows on the mattress were not done up & the most disgusting appearance of a toilet that was not flushed properly. At first I thought I had been in the wrong room but no, I was in the right room however there had been someone in there. I immediately called front desk from the room and explained the situation. She came up quickly & escorted me to another room. It was by far the most unprofessional. I have stayed at this location previously & was content with my stay however with that kind of disruption it was very uncomfortable. I appreciate the front desk concierge for giving me another room but if anything housekeeping &all others working for the company should be able to keep it "professional." January 30, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel in Bakersfield We were there for 2 nights for visiting family for Thanksgiving and we were looking for a nice clean hotel that would accommodate my wife and two kids and this did the job. Very please with the service and all. The bar and restaurant are were nice and clean also. December 3, 2013
Rated 2.0 out of 5.0 by Not the place to stay if you want internet service in your room I usually stay at the Holiday In Express but due to the Big Win promotion I booked a room at the Holiday Inn. Beautiful new facility but the wifi in the room was slower than my aol dial up that I abandoned 10 years ago. It took awhile but I managed to run speedtest.net and it was 10 % of my download rate on dialup. Websites kept timing out due to no response. When I went down to front desk and complained I was told “yea we know our internet is slow but there is nothing we can do …it’s a corporate thing”. Also, the room has plenty of empty space but the work table is small. Not a place to stay if you need the internet. or want to work in your room. November 10, 2013
Rated 1.0 out of 5.0 by Bad Decent service at counter. Food in the bar was awful. Rooms were older and very over priced. November 7, 2013
Rated 3.0 out of 5.0 by Nice Outside by Inside rooms not so great Customer service great, pleasant smile & welcome outside appearance nice, but once past elevator not so great reminds me of a cheaper motel, room ac noisy and did not cool well, was placed next to a group that was doing work in area and they kept meeting next door and slamming the doors, yelling at each other loud in hallways up till after midnight. Easy to get in and out of hotel no real perks for IHG Platinum Members a very small bottle of water and a small kids size garonola bar, internet was Extremely slow so I just thetered with my cellphone it worked much faster. November 1, 2013
Rated 5.0 out of 5.0 by I will visit again→ and again → and again! I will keep this short. I travel a lot and rarely run into a Front Desk staff that is so welcoming ' friendly aid helpful! They will surely keep me coming back! October 20, 2013
Rated 5.0 out of 5.0 by Simply the best I've been staying at this location for years, and this location is consistently excellent regarding service, cleanliness, comfort and ease of check in/check out. One recommendation I have is to have more front desk staff available at the counter. I'm looking forward to my next stay! October 10, 2013
Rated 5.0 out of 5.0 by A Perfect Stay This was a perfect stay. We went to a minor league game, and came back to the hotel. The kids swum in the indoor pool. I had a great shower. Watched tv, and the bed was very soft, with comfortable pillows. Breakfast was awesome as well with yummy French toast. Perfect night. I used the Wi-Fi too for the first time on my new phone. September 23, 2013
Rated 5.0 out of 5.0 by Great place to stay This was a very comfortable place to stay. We especially appreciated having the refrigerator in our room, since we had just driven through the desert all day and really needed to get the things in our cooler "cool" again. The restaurant was good and the service was good. September 21, 2013
Rated 5.0 out of 5.0 by Friendly place to stay my husband and I love staying at IHG Hotels when we travel. we can always expect consistently great service, comfortable rooms and convenient parking. September 16, 2013
Rated 4.0 out of 5.0 by Decent Holiday Inn in Bakersfield This is a very decent hotel at a good price right off of the 99 Freeway (but far enough away that you do not hear traffic). The lobby was nice and modern. The rooms were very clean and well updated. The bar and restaurant were convenient and actually served some pretty decent food. If you are passing through Bakersfield, this is an excellent choice. September 16, 2013
Rated 5.0 out of 5.0 by Our room was excellent, but the restaurant food was terrible! Our room was excellent, but the restaurant food was limited and terrible! At the recommendation of the front desk we had dinner in the hotel restaurant. It may have been the worst hotel restaurant meal we've had in out 45 years of marriage. Service was adequate. You should consider shutting the restaurant down at this hotel and concentrate on the hotel. The indoor pool was freezing, but maybe it's never heated. September 13, 2013
Rated 5.0 out of 5.0 by front desk star Had a horrofic day lost my wallet Kasey greeted me with a warm smile got me into my room quickly saved my weekend Thanks again Kasey :>) September 11, 2013
Rated 5.0 out of 5.0 by Great place to stay! We stayed in a suite due to having my 2 grandsons with us. It was a wonderful room. This particular hotel, along with 2 others, although close to the freeway, is a little odd to get to but we had our navigation to help us. In front of the hotels are pipeline companies and a refinery across the main road. We are familiar with Bakersfield so we knew the area was fine. It is also not far to a couple of nice shopping centers going east on the main road (Rosedale Hwy, now called Hwy 58). The complimentary breakfast was missed but they have a small restaurant and bar. September 11, 2013
Rated 2.0 out of 5.0 Hate to say this.... Cut to the chase here. Stayed here several times and like the place but I was quoted a corp rate because I need a place to stay once or twice a week for the next few years here in Bakersfield. The rate I was quoted never matched what I was billed. Almost checked in again tonight and the same issue came up. Staying down the street a few hundred feet tonight and probably for the next few years. Tried to fix it but I got treated like a liar....nice. September 4, 2013
Rated 2.0 out of 5.0 by Good....but My stay was nice, it was the mattress that was horrid. It was hard with no give. I could not get a good night sleep. When I did get up in the morning my body was so stiff and sore. Other than that problem my stay was good September 3, 2013
Rated 5.0 out of 5.0 by Great food and great service The staff- that is those at the front desk, and in the restaurant were extremely accomodating, very polite and friendly. While I was there I had dinner and breakfast in the restaurant and the service was impeccable, the food was very good, and the servers made it fun to be there. The rooms were fine as well. I was there on business and the business while small was adequate. I recommend this establishment. September 1, 2013
Rated 5.0 out of 5.0 by Busy weekend relaxing stay We were very busy 3 days in Bakersfield. We could go back to our room and relax with no worries. Hotel was full we heard nothing it was great. Staff at check in we're sweet and fast we love this location August 21, 2013
Rated 4.0 out of 5.0 by Great Housekeeping Each day the Housekeeping Department did a wonderful job of straightening up the room and making the beds. It was like a new room each time. The only suggestion I have is that most other hotels offer in-room mini-fridges and/or microwaves, even for their standard rooms, not just for suites. It would have been nice to have that. But overall this is a very nice hotel and we enjoyed our stay. August 16, 2013
Rated 5.0 out of 5.0 by Great I keep coming back because this is a wonderful hotel, staff is exceptional. Only complaint is I miss the breakfast the Inn's have. We don't really use the bar or dinning area - too many in the city. August 11, 2013
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