Rated 4.1 out of 5 by 843
Rated 2.0 out of 5.0 by LauraMLI Room change and no call back
Despite calling one hour after checking out from the airport, when I knew it was missing, I have not been able to get back my young son's very important blanket. This blanket has no value to anyone other than him and me. Not only do we not have it back, I never heard back from anyone regarding the blanket even after a few voicemail messages to housekeeping and speaking with someone directly at the front desk and her telling me that she would email the housekeeping manager and cc me in on the email. No returned call. No email. This was any easy time for us to get back.
Additionally, even though when checking in I reminded the front desk that we would have a dog joining us the 2nd night, we were placed in a room that is not dog-okayed and were asked to move the following night. Rather than moving my son, husband, and me my sister volunteered to Move just herself. The room she was moved to had a broken toilet.
The staff was friendly while we were there. But I am disappointed in their inability or unwillingness to contact me and in their poor room placement the night we arrived.
October 6, 2015
Rated 5.0 out of 5.0 by Neetiee Great stay and always a pleasure
Always happy to arrive at the hotel. Employees glad to see you and make you right at home.
October 5, 2015
Rated 5.0 out of 5.0 by ulht1 Great people and care!
Very helpful front desk person from beginning of our 3 days through the end. Staff helpful and very friendly. Considering hotels generally, room service was ok and quick for the meal we used it for.
October 4, 2015
Rated 5.0 out of 5.0 by 1US Soldier Great Service
Excellent Staff and amenities, breakfast was excellent and was centrally located to the business center I was visiting.
October 2, 2015
Rated 5.0 out of 5.0 by Rockabbey Conference with WGUSA
It was a delight to have easy access to everything on the same floor. I found the staff really the best.
October 1, 2015
Rated 5.0 out of 5.0 by Holiday Barb Comfortable bed and overall nice room
The Holiday Inn Baltimore-Inner Harbor was very satisfactory for my 2 night stay.
September 29, 2015
Rated 5.0 out of 5.0 by Bob923 Perfect place to stay
Comfy room, great accessibility to Convention Center, Inner Harbor, sports arenas, and very close to the train from the airport.
September 29, 2015
Rated 5.0 out of 5.0 by Freddie 19 Exceptional staff
I was welcomed by name and received exceptional service during my stay. My smallest request was immediately responded to. It was a pleasure to stay at the Inner Harbor Holiday Inn and I consider the hotel my home away from home when visiting Baltimore.
September 26, 2015