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Rated 4.1 out of 5 by 561 reviewers.
Rated 4.0 out of 5.0 by Good stay Friendly and helpful staff. Great location convenient to convention center and harbor area. November 15, 2014
Rated 2.0 out of 5.0 by Restaurant & Access to West Tower......Bathroom layout I ate twice at the Restaurant. There was no maître d, you had to wait until one of the wait staff noticed you and had time to seat you. Breakfast service was ok because it was a buffet.. The night meal was a terrible experience, had to wait to be seated, had to wait for someone to take my order. After order waited 35 minutes before the meal was served & then the side dish was not what I ordered. The commode & bathroom door needs reconfiguring. Must close bathroom door to sit on toilet. Must close door to use shower,etc. Access from lobby to West Tower is challenging. Long hallway to West Tower is not heated and then there is an open area which serves as a passageway to parking and guests are crossing in outside area to reach the West Tower. I chose Holiday Inn because I can usually expect a good facility and a good restaurant. This was not a good experience for me. I will say that check in was problem free and a good experience but that is the only positive thing I can say about this HI location. November 12, 2014
Rated 4.0 out of 5.0 by very relaxing it was nice to come to a comfortable hotel , feel safe , get a bite to eat and relax using the internet or watiching tv. November 11, 2014
Rated 5.0 out of 5.0 by Great, convenient, affordable stay Great Holiday Inn service here in Baltimore. Even had a small basket of snacks and water waiting for me in the room. Above and beyond what I have seen in other Holiday Inn's/Holiday Inn Express's lately. Thanks guys! November 10, 2014
Rated 5.0 out of 5.0 by Friendly folks! I will be back. Service and facilities as expected. November 9, 2014
Rated 4.0 out of 5.0 by One night stay I had a good experience overall. By far the excellent customer service was the best part of the stay. Every staff member I interacted with was very friendly and helpful in answering all my questions. My only major complaint was that at night when I went to go to bed there was a sound of a mechanical motor running every thirty seconds or so. I am a light sleeper, but I think it may have been loud enough to bother others. I was also by the elevator, so I'm not sure if that is where the sound was coming from, or maybe I was by the mechanical/boiler room of the hotel. I never did figure it out, but it was difficult to fall asleep. November 9, 2014
Rated 5.0 out of 5.0 by friendly staff and clean hotel would recommend to anyone staying in the area. great location November 8, 2014
Rated 4.0 out of 5.0 by Mostly good Excellent staff. Responsive and nice and polite. Seems so trivial, but my 2 kids look forward to being greeted as Priority members and getting a little treat at check in. This was the 1st time we were not offered this and it really put a damper on their experience unfortunately. I was overcharged for the room, but the staff did resolve! Bathroom was super tight! I would stay here again. The staff was nice. But don't overlook the silliness of offering a little perk when you see kids, regardless of age, they look forward to a bottle of water or candy bar or other silly things that seem trivial to adults. I booked this overnight as a quick getaway so we could feel like we were having a mini getaway and it did work! November 5, 2014
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