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Rated 4.0 out of 5 by 299 reviewers.
Rated 5.0 out of 5.0 by Great location, best value Perfect location and best value in downtown Baltimore. February 28, 2014
Rated 5.0 out of 5.0 by Great staff and accomodations My wife and I recently spent the night at the Downtown HI since I had an out patient surgical appointment at the UMMS hospital the next day. We were greeted by a friendly front desk clerk and staff. They recognized my IHG status and treated us very well. We found our room was prepared excellently. We also found that the bar and the West of Eden restaurant had excellent drinks, food and service. We were treated like special guests which made our stay very enjoyable. Thanks to all of the staff working in this great hotel and keep up the great service. You all deserve a pat on the back. February 27, 2014
Rated 3.0 out of 5.0 by Decent Stay I stayed here on a weekend trip to Baltimore, and It was a good stay. As a platinum member, I was asked to be upgaraded to a suite and they obliged (thank you very much!). Also as a platinum member, I received an option of a bonus 500 points or 2 drink coupons. The rooms need a few updates. There was a giant stain on the nightstand and the couch, and the bathroom also had some noticeable wear and tear in the tub. However, the room was comfortable and the bed was nice with the big TV. Aside from that, there was only one person behind the check in desk at 4:00, so it took me about 10-15 minutes to check in. However, the staff member who checked me in was personable. The hotel bar was nice, but again you can tell it needs some new stools and new lighting (flickering lights drive me insane--get on that!). I didn't have food but it looked good, and the bar tender was attentive and courteous. I would stay here again because I'm a loyal IHG member and I appreciate the perks I get with my stay, but the price point is a little high for the state of the hotel and the quality of the rooms. February 20, 2014
Rated 5.0 out of 5.0 by Great location and overall nice hotel The hotel is centrally located, close to everything. You can get the Charm bus which is free and only one block away. The hotel was clean, comfortable, service was nice. the only thing was their own restaurant. We went there on peek hours and the service was absolutely outrageous. We waited 5 min for someone to even pay attention to us and when nobody came we had to run after the waiters. We were offered to seat wherever we want and then waited for another 20 min to place the order and that after asking the waiters 3 times to come. After another 5-10 min when no drinks came and the waiters were trying to delegate the job to one another we left. For breakfast items (bagels, coffee, etc) they have a small coffee shop, Dottie's which was nice and very nice staff. February 13, 2014
Rated 5.0 out of 5.0 by Conveint location We had a great time at the hotel and it was within walking distance to the harbor, aquarium, convention center, etc. The restaurant staff was a little slow at seating us when we were the only ones there and food was a bit pricey at restaurant in hotel, but overall we enjoyed our stay. Clean rooms. February 13, 2014
Rated 5.0 out of 5.0 by Great Experience What a wonderful experience, staying here. Loved the breakfast, the hotel is definitely worth the money. Will stay again. February 11, 2014
Rated 4.0 out of 5.0 by MODERN ROOM CUSTOMER SERVICE TOOK CARE OF A TV ISSUE FOR US VERY QUICKLY.THE MAINTANCE MAN WAS VERY NICE ALSO. THE ONLY THING THAT I DIDN'T LIKE WAS THERE WAS A DIRTY TRAY BY THE SERVICE ELEVATOR FOR OVER 6 HOURS (NOT ATTRACTIVE) February 8, 2014
Rated 5.0 out of 5.0 by Awesome stay all around The rooms were great the bed was very comfortable and mike the server in the restaurant was wonderful. February 5, 2014
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