Rated 4.1 out of 5 by 590
Rated 5.0 out of 5.0 by Tippy14 Outstanding Front Desk Staff
I stayed at the Holiday Inn Inner Harbor from 7-12 December and I must say that from the moment I checked in I was provided with top notch customer service from the front desk staff. The front desk supervisor, Mr. H. Cunningham and Ms. L. Winfield went above and beyond to help me get settled into my accommodations and to answer the questions I had about the local area. Other members of the front desk staff that greatly impacted my stay were Mr. D. Newton and Ms. K. Doram. They expedited my checkout process, which saved me an invaluable amount of time. I would definitely stay at this hotel again and recommend it to others to meet their lodging needs.
December 17, 2014
Rated 5.0 out of 5.0 by Katie 62 Welcoming the Comfortable
The entire staff was extra friendly and accommodating. My sister and I felt very much at home with every contact in the hotel from the front desk, to the restaurant, to the nice little shop in the lobby. Cookies to welcome us. Hot chocolate in the lobby was a treat after a cold day. The deli in the lobby always had something good for us to eat or take to the room. We really appreciated the fridge and microwave in the room and made use of both. Most of all our room was clean, and extremely comfortable. It seemed the hotel had thought of everything to make our stay as comfortable as it could get. We love this hotel and look forward to another stay whenever we are in Baltimore!
December 16, 2014
Rated 5.0 out of 5.0 by Ravens20 Holiday Inn (Inner Harbor)
Overall, the stay was excellent. I have stayed in this hotel numerous times. There are a lot of positives: the hotel staff is friendly and helpful, room service is prompt with delivering food, and the hotel is within walking distance to numerous places in the downtown area. The only negative is hearing other doors slam from adjacent rooms. The walls seem to be paper thin when it happens. That is my only complaint and it happens every stay. Other than that, the stay and hotel is excellent!!
December 16, 2014
Rated 5.0 out of 5.0 by Chief8101 Comfortable bed, Clean rooms and excellent staff
From the warm greeting by the young lady at the desk to the great farewell from the front desk staff, Staff was excellent during the stay. This is probably my 12th stay at this property and service has always been good and gives the impression that they truly love having you.
December 16, 2014
Rated 5.0 out of 5.0 by Rick 55 Enjoyable stay
The front desk personnel were very personal and accomodating. We were down at the University of Maryland Hospital for a family emergency. John Hathaway went above and beyond in making our stay as comfortable and stress free as possible. Thank you.
December 15, 2014
Rated 4.0 out of 5.0 by Grizzly36 Baltimore Harbor
Good location in a busy and historic area.
Upon arrival we were greeted by a very helpful and knowledgeable registration staff person who not only answered our questions but made phone calls for us to find what we were looking for.
The weather outside was frightful, cold and rainy for our visit to the Baltimore harbor. We walked in the rain and made the best of a weather situation but failed to enjoy the historic amenities as we had hoped. We will attempt our stay again when the weather is better.
December 13, 2014
Rated 5.0 out of 5.0 by Lelly217 Clean
The staff were very accommodating and personable. Rooms were very clean. Would recommend.
December 11, 2014
Rated 4.0 out of 5.0 by Dawn418 Business Travelers Welcome
If you need a nice place to stay that is close to many things in the Inner Harbor this is the place for you.
December 9, 2014