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Rated 4.0 out of 5 by 400 reviewers.
Rated 5.0 out of 5.0 by Great stay. We have stayed at this hotel several times and have never had a complaint. Staff is very professional and accommodating. Rooms have always been clean and the common areas are exceptional. This will always be our first choice of hotels when vacationing in Baltimore. July 27, 2014
Rated 4.0 out of 5.0 by had it's ups and downs Staff was very friendly but when I brought up not having hot water they simply said sorry. I feel like some kind of lower cost or continental breakfast should be offered for the price. Ease of check in and check out was excellent, they even allowed us to go into our room early. The parking was simple (but it does cost 25.00) The parking attendant was friendly and helpful. One of the biggest issues I have with the hotel is that even though it is conveniently located near inner harbor it is inconveniently located on the trolley line and directly across the street from the loud sirens of the fire dept. July 27, 2014
Rated 5.0 out of 5.0 by Pleasant Stay We needed a hotel as we were bringing my daughter to Baltimore to a specialist at Hopkins. We chose hotel based on location. Staff was wonderful and knowledgeable of local (gluten free) dining options. We will definitely be staying here again when we return to Baltimore area. July 27, 2014
Rated 5.0 out of 5.0 by Great Service All Around The staff was the best that I've experienced in a hotel in awhile and the accommodations were more than I could ask for for the price paid. July 26, 2014
Rated 2.0 out of 5.0 by Needs An Update Overall rating is Fair. The room had a stale odor each time we entered it. The room appeared outdated an needed new towels and new bedding. Good thing is the hotel was quiet and close to downtown Inner Harbor. Thank you. July 24, 2014
Rated 3.0 out of 5.0 by Average The room was adequate, the location convenient. The restaurant "Eden West" has very good food and service, and the front desk staff are friendly and helpful. Were I to return to this area for more recreational purposes, I might choose a different hotel, but I found it comparable to most of those in the vicinity. July 24, 2014
Rated 5.0 out of 5.0 by Great Professional Service Overall stay was very rewarding. The Staff is extremely helpful and very professional. The only slight minor negative was that after spending the evening out, the parking lot was too full to accommodate hotel guests. There has got to be a better system of reserving spaces for guests and especially for those using handicap spaces as myself. We ended up having to walk back after finding another spot at a public parking area. We also had to get the card revalidated twice for in and out parking. July 24, 2014
Rated 4.0 out of 5.0 by two things to improve on I wrote the same thing last year so i am going to do it again. The parking is the most horrible expierence !! for a top notch hotel you need to make better arrangements on the parking . $25,00 a day!!!! is a joke really poor taste. don't see why you customers are subjected to this extra cost. We are paying enough to stay in your hotel and the cost for parking is just very poor taste. And you need to get regular size pillows back, the sleeping relaxing expierence was just uncomfortable. July 23, 2014
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