Rated 4.0 out of 5 by 299
Rated 3.0 out of 5.0 by MACCVP Great Location... staff? Not so good.
Room not ready... Tag on luggage but misplaced in back. Staff unresponsive to concerns.
November 18, 2012
Rated 5.0 out of 5.0 by Sally5150 Great choice of a hotel!
I was very pleased with my stay at Holiday Inn Inner Harbor. The staff was very friendly and accomodating. Great place to stay if you are having surgery at Johns Hopkins or just want to get away. I would recommend it to anyone staying in Baltimore.
November 17, 2012
Rated 4.0 out of 5.0 by Cola64 Too expensive
the room is not fantasy and bathroom too small (King bed room). Too expensive!
November 16, 2012
Rated 2.0 out of 5.0 by kvcw It was ok
We stayed here for a wedding as part of a block of rooms reserved by the bride and groom. Only, when we checked the front desk was very disorganized, initially told us there wasn't a room available then told us we could have the last room in the hotel. Then we were told we were not part of the wedding party. The hotel did honor the discounted wedding rate, however put us in a room that was half the size as a normal room in the hotel in the west tower for the same price. In order to get to our room from the lobby, we had to cross the parking lot outdoors and enter a seperate building. Besides how small the room was, the door to the room had large gaps around it and at night our room was flooded with light from the hallway. Additionally, the towels provided by the hotel were frayed around the edges. Our experience was not wonderful for the price it cost (even with the discounted wedding rate).
November 16, 2012
Rated 2.0 out of 5.0 by GMan007 Downhill Fast
I stayed in this hotel in March and then again in October. March was good, October pretty bad. First, the internet did not work for he first couple of days so we had to use the Lobby internet of teh next door hotel that we could pick up in our room. We had a suite and the TV in the main room never worked until someone came up and fiddled with the back of the TV. No clock in the bedroom in October. In March there was a clock radio with an Iphone jack. No such luck in October. In March Priority Club members got breakfast vouchers. No breakfast vouchers in October.
The staff was super pleasant and genuinely caring but even that was not enough to overcome the annoying glitches that did not justify the cost of a downtown full service hotel.
What a change since March! Was there a change in ownership?
November 14, 2012
Rated 3.0 out of 5.0 by suprised Unusual visitors!
I have been around a bit, but this is the first time at a major hotel chain have I seen "ladys" walk right into the hotel, go up to whatever room they came to "visit" and then just walk out an hour later, in complete view of the staff. This was a very interesting visit.
November 13, 2012
Rated 5.0 out of 5.0 by fpwbrown Very Nice Indeed
We spent two nights at this hotel, it was very nice and the staff was professional in all regards. I highly recommend this hotel. (PS, I proposed to my love on the USS Constellation in the Inner Harbor....she said yes!!!)
November 10, 2012
Rated 5.0 out of 5.0 by MichelleOO Front Desk Staff Awesome
The ladies at the front desk consistently went above and beyond to be helpful. You have an asset to your establishment in these attentive staff members, way to go Holiday Inn.
November 3, 2012
Rated 1.0 out of 5.0 by Bizzle Tried to be positive but...
I recently stayed here for the Baltimore Marathon. Arriving later in the evening, I got the feeling we got the last room at the inn. I had to get up early to run and we were given a room on the ground floor near the elevators where you could hear everyone coming in at all times of night. I woke up once every hour, for the 5 hours of sleep that I got.
In addition to room location, the room was not even fully clean when we arrived. There was a half pack of donuts and coffee on the dresser as well as other trash left by the previous days occupant. Additionally the shower was not cleaned and soap and other items were left there. I called the front desk to see if we could switch rooms and they told me there were no other rooms available.
I understand, it's midnight and there's no other rooms. I'll make it through the night.
After getting up early and running, the first thing I wanted to do was take a shower and then a nap. After coming back in the early afternoon hoping for a clean room, I was diappointed. The room was still in the shape as the previous night.
I went to the front desk, let them know the situation again (because it's pretty clear the night staff did not communicate with the day staff). They told me they would call me at 4 PM to find a new room. 4 PM came and went, so did 5 PM. I called them again at 5:15 and they said they would send someone to the room with a moving cart which never materialized. Finally at 6 PM, I walked over to the front desk and got new keys myself. Luckily this was the last of my problems with the Holiday Inn.
I'm all for being polite, and the hotel staff was very friendly when talking to them...but there is a level of incompetence there that I've never seen. If you are the "official hotel of the Baltimore Marathon" then you'd better be for a reason. This was not the case. Maybe I caught them on a bad weekend, but it's not the ideal weekend to lower the standards.
October 24, 2012
Rated 4.0 out of 5.0 by ellise21 Baltimore Conference
This property has been my choice for this conference two years in a row.
October 22, 2012
Rated 5.0 out of 5.0 by geekgirl1 Home away from home
As usual we enjoyed our stay, disappointed by our early departure due to an unexpected illness. The only negative to our room was the bathroom, it needed to be updated. the walls were dirty and it looked like it could have been in the movie Psycho. The staff was very nice and helpful. And we look forward to another stay there!
October 18, 2012
Rated 2.0 out of 5.0 by BunnyEars Great Service
The service was great, the room looked nice, but I will never recommend this hotel to anyone because it is infested by cocroaches. It was disgusting to go to the bathroom in the morning and see several cocroaches running on the floor and in the bathtub.
October 18, 2012
Rated 3.0 out of 5.0 by Bryan68 Staff tried hard to make it right.
Booked this unit with advanced booking...did not get the rate
Asked for upper tower unit...got ground floor (2)
Had to ask twice for extra sheets...3 hrs apart.
Even as a platinum I could not get what I wanted. Staff did however reduce the rate and offer free breakfast..(which was very good food).
Did get the bedding on 2nd try. Staff very friendly.
October 17, 2012
Rated 4.0 out of 5.0 by Jewels Nice hotel, close to sites, great food
cost was way too high for what you get.
I realize it's in a big city, but we just paid $80 less the night before at HI in a smaller city, and was more updated and spacious.
We did have a nice stay, in a safe area, just cost was too high.
*Did not get greeted as a Priority Club member or recveive the little gift bag I saw another guest walk away with - ??? wonder why??
Food and service was outstanding
Happy for parking validation
helpful front desk
October 14, 2012
Rated 4.0 out of 5.0 by veteran Pleasurable stay
Great location in relation to local events and to interstate hwy system
October 14, 2012
Rated 5.0 out of 5.0 by Lenjo Baltimore
Love this city and where we stay. Visited a number of interesting places and also fine restaurants.
October 12, 2012
Rated 5.0 out of 5.0 by Poppie Family Weekend Getaway
Booked two rooms for a family gathering from NJ and VA. Front staff very helpful as was bell captain to assist with luggage. Parking was adjacent and easy to retrieve additional articles with direct access to the hotel. Breakfast was very good and the wait staff very attentive and friendly. The pool, sauna and exercise area were very clean, had towels everywhere and an excellent Life Guard. Our two rooms were clean, large and had a nice refrigerator. We were pleased with the location - close to Inner Harbor activities. We plan to visit Baltimore again and anticipate we will try to book, again.
October 12, 2012
Rated 5.0 out of 5.0 by fishhead Very Nice
My son had to have surgery at the University of Md. Center and we choose this hotel due to the 2 block walk to the hospital.
Everyone was very nice, greeted us and asked if we needed anything. When checking out we informed the gentleman at the front desk that an extra night might be needed and he was very helpful and was truely concerned about the well being of our son. We will definately stay here again when we visit Baltimore.
October 11, 2012
Rated 4.0 out of 5.0 by rjdunk Baltimore Inner Harbor
great location, easily walk to all downtown destinations; baseball and football stadium, simple 1.5 mile walk to a great breakfast at the Blue Moon Cafe, Inner Harbor, Convenstion Center.
Very disappointed that we were not recognized as Priority Club Members upon check-in. I have never been to a ICH property that has not done that.
The price was high and parking was additional but it was the same as other properties in the area.
The building it self was very nice and the room was nice; our TV did not work and the tech who came to the room corrected the issue, but he was unfriendly and non-communicative. I was disappointed in that unprofessional interaction.
October 11, 2012
Rated 5.0 out of 5.0 by atul302 Great Location and friendly Staff
Checked Inn Late night and the night Staff was very attenative to my needs. She was training another person yet never made me feel like I was imposing on her. Large Hotel with 2 wings . I dont know if I had the best wing but the rooms were good for I needs.
October 7, 2012
Rated 5.0 out of 5.0 by Savannah10 Wonderful Staff
Every time I visit this hotel, I am awed by the staff. They really breathe customer service. Thank you.
October 6, 2012