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Rated 4.1 out of 5 by 494 reviewers.
Rated 5.0 out of 5.0 by the best place we've stayed on our many visits to Baltimore!!!, This is the first holiday inn I have been to in years. We were told there may be some noise due to construction because they are renovating the hotel, We never heard a thing! The cleaning staff went out of their way to make certain we were comfortable and had everything we needed. The food was the best! And I enjoyed the atmosphere at the bar and the friendly bartender!, The front desk people were wonderful!!! We have been to Baltimore twice since march....because our son is going to be attending school in Maryland in the fall....when we return. I would ONLY stay at is hotel!!! AND- if you are a baseball fan.....the hotel is literally right next door to the ballpark!! We enjoyed two games while we were in town!!! June 17, 2013
Rated 1.0 out of 5.0 by HORRIBLE Last year we stayed and our room was ransacked because housekeeping left our door ajar. No compensation given, nor where they really appologetic. We had a comp room to use from rewards program and dediced to make a five night getaway and decided to give them another chance. Our agent and myself (several times) reminded them of our past experience and were assured that we would be upgraded and there would be NO PROBLEMS..Lets say that the upgrade never happened, we were put in a room in the other tower forced to enhale cigarette smoke from the guests and employees smoking in the entrance and under the portocal. The smoke acually reached the seventh floor!!! The room was dirty and dusty, out dated, and skinky...No one at the front desk seemed to care--EVEN at checkout--NEVER asked ho our stay was---WE WILL NEVER STAY AT A HOLIDAY INN AGAIN AND SERIOUSLY RECOMMEND YOU LOOK ELSEWHERE. PS the pictures do not represent the rooms at all...It was certainly a poorly run hotel.. June 17, 2013
Rated 5.0 out of 5.0 by Family trip The staff was awesome! I have never experienced hospitality like this before. June 14, 2013
Rated 2.0 out of 5.0 by Not like the pictures I stayed at the Holiday Inn Inner Harbor in conjunction with a conference. The hotel lobby area and parts of the building were under construction making accessing the lobby very difficult. In our first room there was a piece of metal sticking out of the bed which I didn't see so scratched/cut my leg. The staff were very apologetic and offered "first aid" and changed my room. In the second room the air conditioner had a high pitched whine. The free wifi offered was so weak that I was unable to connect to the internet. I stayed in that room with the intention of moving in the morning. The next morning, however,after talking with others at the conference I decided that dealing with the air conditioner was a better choice -- one friend had a toilet that wouldn't flush and another had found hair (not hers) and other "stuff" in her bed and what she thought looked like blood stains on the curtains. Throughout my stay the wifi was unreliable, which was frustrating. June 14, 2013
Rated 5.0 out of 5.0 by Breakfast crew is amazing Nice room. Gym is relaxing. Breakfast buffet was outstanding. The waiters were nice and even gave me coffee to take to my conference. June 10, 2013
Rated 5.0 out of 5.0 by So easily accessible to Fast Rail and Downtown Baltimore What a great Hotel, comfortable, clean, accommodating and reasonable w/ excellent location and access to Camden Yards, Inner Harbor, restaurants and accessible by Fast Rail (1, block) from Baltimore Airport. June 8, 2013
Rated 5.0 out of 5.0 by Igor Igor is a great waiter at this hotel. He is a valuable asset to the hotel. Hopefully his colleagues can learn from his best practices. June 8, 2013
Rated 3.0 out of 5.0 by Staff Employees we were in contact with were very helpful. Mae at front desk, Doug and Richard at the door took care of anything we asked for or about. June 8, 2013
Rated 5.0 out of 5.0 by Great Service My husband and I recently stayed at the hotel. Upon arrival we noiticed how busy it was. We were told to come back later and check on our rm. I had told the service desk personnel we were going to the Orioles game at 4:05. We left came back around 2 room was ready and they offered us water and peanuts. The staff was very friendly and helpful. It was very hot out that day and the lobby had water on hand for anyone that needed some. We have stayed here many times and love the location and would recommend this hotel. June 7, 2013
Rated 5.0 out of 5.0 by Clean room and friendly staff. We stayed overnight for an Orioles game- the staff at both the front desk and restaurant where we had breakfast was both efficient and friendly. The room was very clean and spacious and there was a nice indoor pool. Location to Camden Yards is great- we will definitley stay here again when in town for a game. June 6, 2013
Rated 3.0 out of 5.0 by Front Desk Staff and Wait Staff in the dining room was very pleasant. Room was comfortable but the bathroom was extremely small. Unfortunately we were hoping to relax in the indoor pool during the day while we had down time but it was not open at that time. ( Closed 10:30am until dinnertime.) When we returned mid day to the room the maid by passed us but did not return that day so room was not cleaned. The food in the dining room on the buffet mid morning was cold. The staff was pleasant though. Highly recommend Federal Hill cafe, who deliver, for food. June 4, 2013
Rated 1.0 out of 5.0 by Stayed Here Many Times I have always stayed here when frequenting the Baltimore Area. I even stayed here several months prior to this trip. Within those months, I seen customer service and cleanliness of go straight down the tubes. The bed was so uncomfortable with sheets that felt as though they all had little balls on them, they cleanliness of the room and hallways, the safety of being outside, all down hill. I even intended on talking to the clerk once I checked out about some of what I experienced, but he was unapproachable. Never even asked me how my stay was. Checked out at in the early am and I had to stand there and wait 15 minutes while he was messing around on the computer. Lousy stay and will stay somewhere else in the future when I visit this area. June 4, 2013
Rated 5.0 out of 5.0 by Great Service What a wonderful welcome to Baltimore... The staff especially Shyanne quickly got me checked in and provided good advice on directions and local points of interest. The hotel itself is very close to the harbor so made walking a pleasure. I look forward to stopping in again and recommend this hotel to any visiting the area. May 30, 2013
Rated 5.0 out of 5.0 by Business Trip equaled relaxation It was a great experience. I was there for a week on business. The hotel was clean and comfortable, the Staff were incredibly kind and quickly came to the aide for anything you needed. Room Service was amazing if they gave you a 30 minute deadline they were there before then, the food was very well prepared and tasted great! The location is close to anything you may want to do from eating, to drinking to site seeing, so you never have to get in your car the whole time you are there if you don't want to. Another business Trip planned for end of June and I am looking forward to going back. Next year hoping to have racked up enough points so my business trip can include the West Tower :) Thank you for an amazing stay! May 29, 2013
Rated 5.0 out of 5.0 by Parking My only complaint is the parking fee. I would think that if you stay at the hotel, the parking would be included or at least get a percentage off. May 28, 2013
Rated 5.0 out of 5.0 by Surprising Baltimore Baltimore surprised me with a vibrant night life - lots of folks walking around in the evenings between the ballpark and harbor. We came for daughters graduation in mid-May 2013. It occurred on Preakness weekend, with the Orioles playing at home. Perhaps it would be less busy another weekend. This hotel is well located, walking distance from Camden Yards, Inner Harbor bars and restaurants, and graduation venues. It was clean and quiet.; hotel staff was especially courteous. Management provided thoughtful complimentary amenities in the lobby: citrus water, cookies, popcorn - even champagne on Preakness race day. Downsides: (1) The first floor restaurant is, well, a hotel restaurant. Adequate but not exciting. It was ok for breakfast, but we chose other places for dinner. (2) Traffic is heavy, especially during rush hour, and there are many one-way streets in this area. Parking is expensive - $25 overnight at the hotel. (The muni parking lot around the corner on Eutaw is $18 overnight.) May 21, 2013
Rated 5.0 out of 5.0 by Comfort When Needed Because of your arrangement with UMMC (University of Maryland Medical Center), my husband and I can travel from out of state to Baltimore for important surgery and know that we will have a comfortable place to stay during recovery, good food, and wonderful staff to help when we need it. Thank you! May 18, 2013
Rated 4.0 out of 5.0 by room looks just like the internet pix, comfortable and great location Sonika at the front desk was wonderful. I gave her my requests for room location, etc etc and she politely addressed them all with a smile. Surprisingly the room was exactly what was pictured on the internet and was quite spacious. The bed was luxurious and quite comfortable, although my fiance and I think the foot of the bed was slightly higher than the head bc our feet felt and looked elevated. We were a bit disappointed with the minimal tv channels available and everytime we turned the tv back on it reverted to the "hotel" channel and was set on a quite loud volume. Luckily we didn't watch much tv but nice to have it on when we settled down in the evenings. The tub/toilet area was small and not recommended for larger/very tall folks. You can't shut the door if already sitting on or standing at the toilet unless you get into the tub and celings are lower than normal. It was very clean and well maintained tho. Our room was at the end by the stairwell and was very quiet except for the trolley noise we were unaccustomed to but that is city living and was not very bothersome. GREAT location and we walked everywhere we went. Loved that it was so close to Camden yards and the Inner Harbor. And kudos to Eden West Cafe which had the BEST crabcakes we ate in the city for the 4 days we were there. May 16, 2013
Rated 4.0 out of 5.0 by Nice hotel, but not the best We had a nice stay here. We stayed for one night. The hotel is loacted diagonal from a fire resuce station, and we heard sirens all day and night. We did not realize that when we booked it. I did have to ask 3 times for a crib, once when we booked the room in additonal comments I mention that we needed a crib, then when we checked in I aske the clerk if it was already in the room, she didn't know she was going to find out and or send one to us, then after we came back from the harbor 3 hours later we still did not have a crib and had to call the front desk for one, and finally got the crib then. The coffee shop in the hotel was not the greatest, it was on the expensive side, didn't have much of a variety, and my husband said there coffee was blah. Having to pay to park to stay there is a joke. $23 bucks for one night just for parking. The room was nice and clean. The bed was comfortable. All in all not a bad stay. May 9, 2013
Rated 4.0 out of 5.0 by Great location, quick and easy Location is excellent with a short walk to the inner harbor and a decent walk to the ever so popular Power Plant. Competitively priced and well maintained facilities. Would definitely recommend. May 6, 2013
Rated 3.0 out of 5.0 by Great, friendly staff, clean comfortable room but stay away from room service. All staff members were friendly and well trained to help the guest. However, I ordered the steak at almost $30 from room service, and it tasted like it had freezer burn (flavor and consistancy was bad). There was no side items served with the steak, and only salt and pepper to spice with. Not a good meal, and an even worse value. May 6, 2013
Rated 3.0 out of 5.0 by Great Location The security of this hotel seems to be top notch. Staff were friendly and helpful This hotel is within a few blocks were I was working and allowed me to walk instead of fighting traffic on the one way streets. April 29, 2013
Rated 5.0 out of 5.0 by Clean rooms, friendly staff Rooms were very clean. Every staff member we encountered was very friendly and helpful. The beds were comfortable and the shower was great. The location is an easy walk to inner harbor and Camden Yards. Overall this hotel is an excellent value and I would recommend it to anyone visiting downtown Baltimore. April 28, 2013
Rated 5.0 out of 5.0 by Best location in Baltimore The Holiday Inn-Inner Harbor is in the best location in Baltimore. The inner harbor and Camden yards are only a few blocks away, as are many restaurants and shopping locations. It only took us a few minutes to check in even though there was quite a line. The room was spacious and comfortable and we could barely hear all of the city traffic. The restaurant/lounge was nice and affordable. Parking was plentiful and we didn't have any problems finding a spot. My only suggestion would be to have more hot food options available in the cafe during breakfast time. Overall we had a great experience and will stay at this hotel in the future. April 27, 2013
Rated 5.0 out of 5.0 by Home Away from Home The hotel staff was outsatnding and very attentive to our needs. We had multiple rooms for family members and have been here almost 3 weeks. At check out time, I did not want to go home as I had achieved a high level of comfort and knew everyone. I am spoiled. I feel like this is my new home. April 26, 2013
Rated 4.0 out of 5.0 by comfortable and great location lovely and comfortable stay Great Location Decent amenities Food was adequate April 25, 2013
Rated 2.0 out of 5.0 by Pool Hours are very limited The entire reason we selected this hotel was that it had an indoor pool. We were very disappointed to learn that during the week it hours of the pool are limited to 7-10:30am, 5-10pm. Our daughters were very disappointed to not be able to use the pool when we checked in @ 3pm and couldn't use it until the next day because we had plans to visit Camden Yards starting at 5pm. April 23, 2013
Rated 5.0 out of 5.0 by Returning Guest: Like Coming Home I like this place, the staff is wonderful and very nice to kids and adults. Special high marks to the resturant staff who are a cut above: I wanted Debbie to come home and take care of family. She is that good. The rooms are fresh and the front desk staff really makes you feel welcome. April 22, 2013
Rated 4.0 out of 5.0 by Good, but drunk people in lobby. We were staying in Baltimore for a family funeral. My husband & I had a very nice King room, but my adult daughters & kids reserved 2 Queen beds & were given a King with a fold out single couch. This would not work for 4 people & also the couch cushions were off the couch on the floor & there was no bedding. When we called the front desk, they told us they were totally booked because of the Orioles home game opening. They were told that they could have another room the following night, but not that night. After insisting my daughters be moved, they found another room which worked out. The night of the Orioles game, there were several drunk men in the lobby after the game, early in the AM. The day we left, there was also 2 drunk men coming in & out of the lobby asking women if they could help with luggage! This was before noon, and there was nothing said from staff. Nice property, but more security needed & more alert staff. Also ate dinner in hotel restaurant. Very pricey & food was only moderate. April 21, 2013
Rated 4.0 out of 5.0 by Overall a good visit Was checked in quickly at the front but had to ask for the package deal that I signed up for because the person at the front desk did not look threw the whole reservation on her screen to locate it. When I tried to get into the room neither of my room keys work so back to the front desk I went. The next day of our stay house keeping did not stop by the room to make the bed or to at least exchange our towels. We did eat in the restaurant twice which provided us with very good meals. April 20, 2013
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