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  • 1 888 HOLIDAY
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Rated 4.1 out of 5 by 610 reviewers.
Rated 4.0 out of 5.0 by nice but parking fee was insane Gorgeous hotel. Very friendly staff. Nice amenities. $25 to park? Ridiculous. January 15, 2015
Rated 4.0 out of 5.0 by Very nice stay... Enjoyed my stay! Nice accommodations, but the view I was promised wasn't there. January 14, 2015
Rated 4.0 out of 5.0 by Staff Wonderful/Few Issues with Hotel The conference floor (12th) was very cold. The conference room was cold. I arrived 1/5/15 at approx 8pm and left 1/9/15 at approx 4pm. I paid $100 for parking and then before leaving had to pay an additional $7 to get out of the lot. There was no continental breakfast but there was supposed to be a breakfast buffet that apparently is not open unless there are enough people in the hotel--which was never expressed to me. The coffee shop had very short hours. The refrigerator in the room would not stay closed without a wash cloth holding it shut. Very disappointing because past Holiday Inn stays have been much better. The staff was very helpful and friendly and the hotel was clean. The furniture was comfortable. January 14, 2015
Rated 5.0 out of 5.0 by Great place Booked for New Year Eve. Front desk was quick and knowledgeable. I did not like how the hotel had the limited parking spaces open to the public. Besides that the hotel and staff were great and would stay again. January 11, 2015
Rated 3.0 out of 5.0 by Breakfast is not complimentary Rooms were nice. Staff communication not so. I specifically asked about breakfast upon check in and was told where breakfast buffet t was located. No mention that breakfast is extra. Suppose I should have been very specific and ask if breakfast was "complimentary.". My daughter and her friend went to breakfast buffet and upon leaving were presented with a bill. Confused, she called me and I went to front desk. Staff member did not apologize for misunderstanding or agree to discuss my concern about lack of clear communication with manager. We were required to pay the $15 a person for 2 small muffins, a yogurt, and coffee! BE sure to ask VERY specific questions if you have any doubts! January 11, 2015
Rated 4.0 out of 5.0 by convenient to royal farms arena Rooms were clean and quite. Breakfast was good but needed more help to bring drinks to the tables. January 8, 2015
Rated 5.0 out of 5.0 by Good hotel the hotel was very nice for staying with the family and small children. Everything worked properly and staff was friendly. I was slightly disappointed that the pool on my last two days of stay was open at 4 pm only. I would recommend the management to allow guest swimming without lifeguards, and then the pool can be open during the days as well. January 7, 2015
Rated 2.0 out of 5.0 by Great stay, billing trouble I was charged on my bill for parking after we already paid for parking. Making it very costly for one night of parking! I tried calling to resolve this issue and was transferred to someone who was not there. I left a message with my phone number on 1/3 and my call has yet to be returned. January 6, 2015
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