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Rated 4.1 out of 5 by 436 reviewers.
Rated 3.0 out of 5.0 by not up to par with other holiday inn hotels We booked it for the value. Shower was not cleaned well. Brown build up on the grout in the shower. When we complained they sent someone up to clean it and it was still not clean. I had to clean it myself. Food program for groups not so accommodating. They gave a reduce rate for our group to eat but only if you get 100% participation. Totally impossible goal for any group. Our room was getting crank calls from another guests room and the hotel couldn't even inform us who was doing it. You get what you pay for. July 2, 2014
Rated 3.0 out of 5.0 by Nice hotel - Needs new beds Great hotel & great location for O's fans. Friendly staff and clean rooms. A couple of negatives: The firehouse across the street leaves little room for peace & quiet. Sirens are can break up a good night's sleep. (Police sirens didn't help either-- welcome to Baltimore) The beds are simply the worst. Extremely uncomfortable to sleep in. But everything else was nice. Not sure I'd return because I prefer a good night's sleep. But overall, wasn't my worst experience in a hotel. July 1, 2014
Rated 4.0 out of 5.0 by Great value and location Room nice, easy walk to Camden Yards and Inner Harbor. Staff very courteous. Breakfast good. Dinner however dissapointing. I had salmon, very dry. Eat dinner elsewhere. All low marks pertain to the dinner experience. July 1, 2014
Rated 2.0 out of 5.0 by Poor hotel, nice staff The hotel is not updated at all! The beds are old and warped, the pillows are still standard size, not updated to most hotels. The furniture is old! The rooms are dark and dingy. My bed was extremely warped and the mattress was loud enough to wake myself up turning over in my sleep. The food was gross. We had room service breakfast and it was well below average. This hotel is below average in comparison to other Holiday Inn hotels. The redeeming quality: nice staff. June 30, 2014
Rated 4.0 out of 5.0 by xxxxxxx overall not good bed was not comfortable pillows small and dident sleep well food was high in hotel for what you got we ate out. staff was nice but put us right infront of firestation ran all night and trucks going all night hard to hear tv what we had hardly any channels June 29, 2014
Rated 2.0 out of 5.0 by not a pleasant stay the toilet was clogged and the maintenance people tried three separate times to unclog it with no success. the shower didnt drain, the maintenance people said that it was because it was clogged with hair and we should just pull it out. after the hair was removed it still didnt drain. the maintenance people then proceeded to pull the shower handle off of the shower. they said " well it looks like nobody's getting a shower now." the shower head was broken and just hung downward also. the room had hair all over it as if it wasnt cleaned. the bed skirts were also very dirty. after all of that the best the hotel staff would do was give me 4000 points and refused a refund. the room and service was not good at all. we will not be staying at this location again. June 29, 2014
Rated 3.0 out of 5.0 by Transportation After several conversations regarding transportation to and from the hotel only 1 gentleman offered to help us with making the arrangements. A call from the airport, a visit to the front desk twice, I was dismissed to figure things out on my own. The last evening when I thought the individual wasn't at the desk, I asked someone else and he was kind enough to tell me to just let him know when I would be departing,that he would handle it for me. We ended up taking the train, that a stranger instructed us about. When I told the gentleman at the desk that evening (the individual in question quickly left the desk as I approached) he told us which which train to look for. I appreciate his help with this matter. **The answer I was originally given was that I had to call the airport to arrange transportation. It was not clear if that was for the shuttle or a cab. June 28, 2014
Rated 3.0 out of 5.0 by Loud AC unit and across street from Fire Station A/C unit in room was loud and rattled incessantly and hotel is directly across the street from the fire station. Loud sirens and horns at regular intervals Staff was friendly and helpful but room left a lot to be desired, Probably would not use this hotel again if other options were available. June 27, 2014
Rated 4.0 out of 5.0 by Stay I checked in on June 23rd and Checked out on June 24th we were there for a baseball game the hotel and their staffing were very polite and respectable I really enjoyed my stay it was in walking distance to the field when we come back for another baseball game we will stay here. My only issue is that they charge you $25.00 to park because they do not have their own parking that would be my only issue with the hotel. June 27, 2014
Rated 5.0 out of 5.0 by Great value and price Wonderful hotel. Comfortable, well kept, conveniently located to Hippodrome Theater. Front desk staff made me feel extremely welcome. June 26, 2014
Rated 5.0 out of 5.0 by First Time and Love it in Baltimore!! A trip for 4 women attending baseball weekend June 12-16, 2014! Check in was a breeze, day staff and night staff truly made the stay so much fun a relaxing and always there to help! The room was amazing had a slight problem with draining our tub, but maintenance was there in minutes and fixed our issued! Great city can't wait to come back!! June 26, 2014
Rated 2.0 out of 5.0 by Not What Was Expected Was not impressed by cleanliness of the room. The room was also very dark even with drapes open. The room was not very inviting in addition to being very small w/ limited space in the bathroom as well. June 23, 2014
Rated 5.0 out of 5.0 by Awesome Time in Bmore Great Hotel, Ideal Location and Top Notch service. This is a poster child for the Holiday Inn Brand. Pete Komar, Rick McSweeney, Hubert Cunningham and Sonika McFadden run a smooth operation. I will be back!! June 19, 2014
Rated 5.0 out of 5.0 by Great Vacation I arrived a little early (1:00 P.M.) and had plans to take my grandson to Fells Point and the Urban Pirate tour. I figured my room would not be ready, but checked anyway. It was not, but that was okay. I returned around 4:00 and room was not ready because the previous party had left quite a mess. The Front Desk Supervisor, Sonika was GREAT. We were wet from the rain we encountered, and she had us go and get snacks while our room was being cleaned. When the room was ready, Sonika brought our keys to us and apologized. She was sincere and made up for the wait. I will stay again because of people like Sonika and the staff at the restaurant, who were also very friendly and caring. The pool was nice and our grandson enjoyed it thoroughly. The life guard was cool too! Nice walk down Eutaw St. to Orioles game and to Inner harbor which was great. To the manager of this Holiday Inn, thank all your staff for being great, and give Sonika a special thank you. We had a great time. June 17, 2014
Rated 4.0 out of 5.0 by Street Noise at Night Our stay was great except for the constant loud noise from traffic on W Lombard St. Woke us up multiple times. If we return again will insist to stay on opposite side of hotel. June 17, 2014
Rated 4.0 out of 5.0 by Perfect location to ballpark Great hotel for going to a orioles game. Front desk very Very friendly and helpful. Rooms very nice. Only negative the hallways were hot. A/C not on. June 16, 2014
Rated 5.0 out of 5.0 by Great location and comfortable hotel stay We had a great experience here, and it is convenient to the inner harbor and Camden Yard. June 16, 2014
Rated 5.0 out of 5.0 by Friendly staff Enjoy staying at the Holiday Inn location due to it's proximity to Camden Yards and Inner Harbor. Staff has always been friendly and very helpful with any questions. Room was very clean and the temperature stayed very comfortable. June 16, 2014
Rated 4.0 out of 5.0 by Clean and Modern I stayed there three times in the past two weeks thanks to the discount they give to patients families of UMMC. The staff found a room for me and my family the same day I called. The hotel is convienient to everything around the Harbor. I highly recommend the lounge, Eden West. Great bartenders. Nice wine selection and best of all great food. I will most definitely stay there again. June 16, 2014
Rated 5.0 out of 5.0 by Wow A Great Stay My wife and I stayed there to go to Camden Yards for a baseball game. The hotel is located in the middle of town and a couple of blocks from the baseball stadium. walking distance to food and entertainment. If we were to criticize anything it would be their breakfast wait staff. During the buffet, they never pick up the dirty dishes from the table when I or anyone went up to the buffet again. They only depended on the busboy to clean everything. He was the only one working his butt off. Seemed like they were spending too much time in the kitchen and not out on the floor. That was minor. The place was fabulous and we were treated great. If you're stopping in Baltimore this is definitely Value for money spent. June 13, 2014
Rated 5.0 out of 5.0 by comfortable room when away from home I really enjoyed the hotel and the room. The air conditioner worked very well. The beds and pillows were very comfortable. Everything was very clean. They had a variety of TV channels. The room service was very good and prompt also. My only concern was that at times the water was VERY hot, no matter how I adjusted it, which seemed to correct itself over time, but there was no rhyme or reason to when it happened. Also, the housekeeper must be very honest, because I left out a tip on the desk for him/her and they didn't even take it! The restaurant downstairs was very good and the service was also very good. Front desk staff was so knowledgeable, prompt, helpful, and kind. I also enjoyed the coffee shop. They had a variety of sundries available and were very reasonably priced, not to mention the convenience! June 12, 2014
Rated 5.0 out of 5.0 by will return Very friendly and helpful staff.Great location.Our pet was welcomed and treated very well.We like this property a lot. June 12, 2014
Rated 3.0 out of 5.0 by All dining room staff and housekeeper excellent; management poor I booked on the CMS site just as I always do but was not put in the block of rooms. Had to pay $15 plus for breakfast and speaking to several mgt people did not help. I am very disappointed and plan to reexamine my choice of hotels. June 9, 2014
Rated 4.0 out of 5.0 by June 2014 impression It would be nice if the Holiday Inn has a small wight scale for air passangers' bags: inexpensive way to show your customer value. June 9, 2014
Rated 5.0 out of 5.0 by Nice Hotel I had a great room very nice 2mins to make res over phone all around good experince would go backn close to everything around the haebor June 9, 2014
Rated 4.0 out of 5.0 by close to camden yards Good location and afforable when going to Orioles game, June 9, 2014
Rated 5.0 out of 5.0 by Great place to relax on vacation. We enjoy staying at Holiday Inn when we travel. We enjoyed great service and a quiet room. The hotel staff is very professional and friendly. We would stay here again if we return to the area. June 8, 2014
Rated 5.0 out of 5.0 by excellent stay Excellent value, excellent location, excellent staff June 4, 2014
Rated 5.0 out of 5.0 by Nice hotel Beware of breakfast offerings and menu prices. Items listed on breakfast buffet and menu prices should be reviewed before committing to doing the buffet. June 3, 2014
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