Rated 4.0 out of 5 by 299
Rated 5.0 out of 5.0 by Remington116 Very Nice Hotel
The hotel is very nice. The staff is very friendly and extremely helpful. We look forward to returning, when the remodeling is complete. The nightly rate was a bit steep. Love that it is pet friendly.
July 6, 2013
Rated 4.0 out of 5.0 by Ballfan Close to Ball Park/inner Harbour
All in all we enjoyed our short stay at the hotel. The staff was friendly and wanted to see to our needs, especially the bellman.(Eddie?).
We came into town just to see a couple of ball games. The hotel is only two blocks from the park, really nice! It is just a short walk to the inner harbor as well. For the price, I expected more in regard to amenities, perhaps this is because I am older and from the South. Maybe I am not in tune with their pricing. But, it is only 2 blocks from the ball park. Compromise.
Find a diner or other place for Breakfast. A smiling waiter with poor English does not make an overpriced buffet style breakfast worthwhile. We ate our other meals away from the hotel.
I did use the business center to log on to a computer and print my Southwest Air boarding pass. This put my mind at ease.
I would stay here again, reserve early, plan ahead.
July 6, 2013
Rated 4.0 out of 5.0 by Gentle505 Great Location for an Orioles or Ravens game
We chose the HI for its location close to Camden Yards. It is only a short few minute walk for me as I am handicapped. With the Yankees in town we expected an increase in price and we got one. Normal rate is fair for an inner city hotel and they added $100 bucks. And here's the BUT....The two games we saw were both night games and when we returned to the hotel the bar and kitchen were closed. So, for the extra $$$ we didn't get any extra service or value. The blonde in the bar couldn't wait to get out of the place. Would have been nice to relax in the A/C and enjoy a cocktail or two...Oh yes the front entrance is closed for renovation. Added some extra walking for me and a danger walking into a busy parking lot. All considered it was a good stay when we return next year we will check around for prices and services
July 6, 2013
Rated 4.0 out of 5.0 by Zeelander Construction
We know that building updates are necessary. If that is the case and members have a reservation I believe they should be informed prior to arriving, with instructions on what to do upon arrival.
July 6, 2013
Rated 4.0 out of 5.0 by chise44 facilities
hopefully next visit the renovations will be completed....
July 5, 2013
Rated 5.0 out of 5.0 by SteveFromMapleHtsOH Good hotel
My wife and I stayed at the Holiday Inn Inner Harbor for 5 nights in June of 2013 to see the Cleveland Indians play the Baltimore Orioles at Camden Yards.
The hotel is located downtown and is within walking distance of Camden Yards, and restaurant/bars such as Camden Pub, Sliders, and Pickles. Easy drive to Ft. McHenry.
Even though the hotel is having a major remodeling in progress, the disruption was minimal.
The price of the hotel was the least expensive of several others in the immediate area.
The pool is large, clean, and has a lifeguard.
The room appeared to be remodeled.
Beds were comfortable.
Complementary water, cookies, and maps (on occasion) at the side entrance.
The not so good:
No complementary breakfast or coffee. (There is, however, a coffee maker in the room)
$4 muffins for sale in the lobby store…..fortunately there is a Dunkin Donuts nearby.
The air conditioner (wall unit controlled from a thermostat in the room) was loud.
Six pillows??? I only have one head. The hotel management should cut costs and pass on the savings to me.
An alarm clock that would confuse a jet pilot.
$25 parking per day.
There is no smoking section for smokers, probably since the hotel is totally non-smoking. I personally do not smoke but the smokers congregate at the entrance-ways and throw their butts on the ground since there are no receptacles.
If you want a USA Today paper, make sure you go to the lobby and get one before the daily conventions start. Would it be too much trouble for the management to put a paper by the door of paying guests?
July 5, 2013
Rated 5.0 out of 5.0 by Ashleyyyy Comfort and value right near the harbor
The Hotel is literally right around the corner from the Inner Harbor. In such a prime location, this hotel has it all. Definitely one of the absolute nicest and cleanest Holiday Inn's I've ever stayed in. The staff was warm and welcoming and made everything as easy as possible. The indoor snack market had a great variety of goodies, and even the indoor pool was very well maintained. The rooms were spacious and CLEAN. My only complaint at all was that during the time I stayed there were many people outside of the hotel who kept coming up to either me or my boyfriend asking for money which I found to be strange because the time I was there before that had never happened, so it may have just been a one time thing. Either way that is not the hotel's fault they can't help what happens outside of their hotel. But, it is however just a comment of concern. Other than that it was an overall great stay and I will definitely be finding my way back soon!
July 3, 2013
Rated 4.0 out of 5.0 by Lynne144 Great Staff
Although the hotel is undergoing some repairs the Staff made sure we were always comfortable. All Staff that I encountered were friendly and helpful. Water during the sweltering temperatures, umbrellas when it rained. and cookies for late night snacks.
July 2, 2013
Rated 4.0 out of 5.0 by ldontheroadagain Restaurant is good and location is good!
Nice stay even though under construction. Staff very friendly in restaurant. Clean room and easy walk to inner harbor.
June 29, 2013
Rated 5.0 out of 5.0 by Meta4 Great place despite exterior work
Have stayed here before. This time front lobby door was blocked because of an exterior facelift. Staff manned another door that helped us get where we needed to be. Everyone was friendly. Great service.
June 27, 2013
Rated 4.0 out of 5.0 by Wyatt86 Staff Wonderful!
The staff that met you at the entrance giving out fruit, water, chips, popcorn, etc where excellent. Next contact was front desk associates where kind, helpful, & courteous. The bell man which kept our luggage for us until rooms where available for us to check in was excellent, amazing, & fabulous. A true gentlemen! Check in delayed-advised guarentee check-in by 4:00 PM & it was much later. The room was large, setup of vanity was very nice, shower head large with great water pressure, beds not much. Bed mattresses needed to be replaced, very wavy, lumpy, & squeaked. Overall nice hotel Inner Harbor Baltimore. Thanks for all of your accomadations.
June 25, 2013
Rated 4.0 out of 5.0 by Jo43 Good location.
We enjoyed our stay in n Baltimore. The hotel was located close to sites we wanted to see. The construction was a bit of an inconvenience but otherwise good stay. Breakfast was very good.
June 23, 2013
Rated 4.0 out of 5.0 by Chip1953 Comfort and great service
We loved the wonderful staff. Every time we stay at the hotel, they are so wonderful and very helpful.
June 22, 2013
Rated 2.0 out of 5.0 by gophillies smoke smell and rude waitress but location is GREAT
We just stayed at your hotel for the Red Sox-Orioles game this past weekend. The location of your hotel is OUTSTANDING for the baseball stadium and very close to the harbor. However, we had to check out of our room it smelled so badly of cigarette smoke, and the refrigerator leaked all over the carpet in the room and the floor was soaked. We moved to the room next door...which was fine. Went to breakfast the next morning with friends and had very poor service and a very cocky waitress. I had to bite my tongue from arguing with her and her attitude. So all in all, location is great, the rest is just ok....if you like moving your room and dealing with cocky attitudes.
June 20, 2013
Rated 4.0 out of 5.0 by Ctvisitor1 Close to inner harbor
Well run, attentive staff. Comfortable rooms. Excellent breakfast with outstanding service.
June 17, 2013
Rated 5.0 out of 5.0 by MKGrand the best place we've stayed on our many visits to Baltimore!!!,
This is the first holiday inn I have been to in years. We were told there may be some noise due to construction because they are renovating the hotel, We never heard a thing! The cleaning staff went out of their way to make certain we were comfortable and had everything we needed.
The food was the best! And I enjoyed the atmosphere at the bar and the friendly bartender!,
The front desk people were wonderful!!! We have been to Baltimore twice since march....because our son is going to be attending school in Maryland in the fall....when we return. I would ONLY stay at is hotel!!!
AND- if you are a baseball fan.....the hotel is literally right next door to the ballpark!! We enjoyed two games while we were in town!!!
June 17, 2013
Rated 1.0 out of 5.0 by dwpp HORRIBLE
Last year we stayed and our room was ransacked because housekeeping left our door ajar. No compensation given, nor where they really appologetic. We had a comp room to use from rewards program and dediced to make a five night getaway and decided to give them another chance. Our agent and myself (several times) reminded them of our past experience and were assured that we would be upgraded and there would be NO PROBLEMS..Lets say that the upgrade never happened, we were put in a room in the other tower forced to enhale cigarette smoke from the guests and employees smoking in the entrance and under the portocal. The smoke acually reached the seventh floor!!! The room was dirty and dusty, out dated, and skinky...No one at the front desk seemed to care--EVEN at checkout--NEVER asked ho our stay was---WE WILL NEVER STAY AT A HOLIDAY INN AGAIN AND SERIOUSLY RECOMMEND YOU LOOK ELSEWHERE. PS the pictures do not represent the rooms at all...It was certainly a poorly run hotel..
June 17, 2013
Rated 5.0 out of 5.0 by Cory1312 Family trip
The staff was awesome! I have never experienced hospitality like this before.
June 14, 2013
Rated 2.0 out of 5.0 by garigo94 Not like the pictures
I stayed at the Holiday Inn Inner Harbor in conjunction with a conference. The hotel lobby area and parts of the building were under construction making accessing the lobby very difficult. In our first room there was a piece of metal sticking out of the bed which I didn't see so scratched/cut my leg. The staff were very apologetic and offered "first aid" and changed my room. In the second room the air conditioner had a high pitched whine. The free wifi offered was so weak that I was unable to connect to the internet. I stayed in that room with the intention of moving in the morning. The next morning, however,after talking with others at the conference I decided that dealing with the air conditioner was a better choice -- one friend had a toilet that wouldn't flush and another had found hair (not hers) and other "stuff" in her bed and what she thought looked like blood stains on the curtains. Throughout my stay the wifi was unreliable, which was frustrating.
June 14, 2013
Rated 5.0 out of 5.0 by Gil757 Breakfast crew is amazing
Nice room. Gym is relaxing. Breakfast buffet was outstanding. The waiters were nice and even gave me coffee to take to my conference.
June 10, 2013
Rated 5.0 out of 5.0 by Attiguy So easily accessible to Fast Rail and Downtown Baltimore
What a great Hotel, comfortable, clean, accommodating and reasonable w/ excellent location and access to Camden Yards, Inner Harbor, restaurants and accessible by Fast Rail (1, block) from Baltimore Airport.
June 8, 2013
Rated 5.0 out of 5.0 by iwankovitsch Igor
Igor is a great waiter at this hotel. He is a valuable asset to the hotel. Hopefully his colleagues can learn from his best practices.
June 8, 2013
Rated 3.0 out of 5.0 by Brian200 Staff
Employees we were in contact with were very helpful. Mae at front desk, Doug and Richard at the door took care of anything we asked for or about.
June 8, 2013
Rated 5.0 out of 5.0 by andersons Great Service
My husband and I recently stayed at the hotel. Upon arrival we noiticed how busy it was. We were told to come back later and check on our rm. I had told the service desk personnel we were going to the Orioles game at 4:05. We left came back around 2 room was ready and they offered us water and peanuts. The staff was very friendly and helpful. It was very hot out that day and the lobby had water on hand for anyone that needed some. We have stayed here many times and love the location and would recommend this hotel.
June 7, 2013
Rated 5.0 out of 5.0 by Mike315 Clean room and friendly staff.
We stayed overnight for an Orioles game- the staff at both the front desk and restaurant where we had breakfast was both efficient and friendly. The room was very clean and spacious and there was a nice indoor pool. Location to Camden Yards is great- we will definitley stay here again when in town for a game.
June 6, 2013
Rated 3.0 out of 5.0 by tnllane Front Desk Staff and Wait Staff in the dining room was very pleasant.
Room was comfortable but the bathroom was extremely small.
Unfortunately we were hoping to relax in the indoor pool during the day while we had down time but it was not open at that time.
( Closed 10:30am until dinnertime.) When we returned mid day to the room the maid by passed us but did not return that day so room was not cleaned. The food in the dining room on the buffet mid morning was cold. The staff was pleasant though. Highly recommend Federal Hill cafe, who deliver, for food.
June 4, 2013
Rated 1.0 out of 5.0 by Terriblestayinbaltimore Stayed Here Many Times
I have always stayed here when frequenting the Baltimore Area. I even stayed here several months prior to this trip.
Within those months, I seen customer service and cleanliness of go straight down the tubes.
The bed was so uncomfortable with sheets that felt as though they all had little balls on them, they cleanliness of the room and hallways, the safety of being outside, all down hill.
I even intended on talking to the clerk once I checked out about some of what I experienced, but he was unapproachable. Never even asked me how my stay was.
Checked out at in the early am and I had to stand there and wait 15 minutes while he was messing around on the computer.
Lousy stay and will stay somewhere else in the future when I visit this area.
June 4, 2013
Rated 5.0 out of 5.0 by DMCALLIS Great Service
What a wonderful welcome to Baltimore... The staff especially Shyanne quickly got me checked in and provided good advice on directions and local points of interest. The hotel itself is very close to the harbor so made walking a pleasure. I look forward to stopping in again and recommend this hotel to any visiting the area.
May 30, 2013
Rated 5.0 out of 5.0 by Tammy0318 Business Trip equaled relaxation
It was a great experience. I was there for a week on business. The hotel was clean and comfortable, the Staff were incredibly kind and quickly came to the aide for anything you needed. Room Service was amazing if they gave you a 30 minute deadline they were there before then, the food was very well prepared and tasted great! The location is close to anything you may want to do from eating, to drinking to site seeing, so you never have to get in your car the whole time you are there if you don't want to. Another business Trip planned for end of June and I am looking forward to going back. Next year hoping to have racked up enough points so my business trip can include the West Tower :) Thank you for an amazing stay!
May 29, 2013
Rated 5.0 out of 5.0 by Jejo Parking
My only complaint is the parking fee. I would think that if you stay at the hotel, the parking would be included or at least get a percentage off.
May 28, 2013