Rated 4.1 out of 5 by 172
Rated 5.0 out of 5.0 by Bill the Diner Excellent staff
The Baltimore Holiday Inn Express is close to the harbor, Little Italy, and John Hopkins Medical Campus.
The staff is excellent. They go out of their way to help solve problems. The shuttle service took us around to restaurants and points of interest. The railroad museum and aquarium are well worth visiting.
When we reported that the bath tub faucet would shut off completely, the woman behind the front desk noted it at once and arranged for the repair.
April 5, 2014
Rated 5.0 out of 5.0 by Moo37 Excellent Choice
Beautiful hotel. The girls at the front desk, morning and early evening were so accommadating, it made our stay more enjoyable.
April 4, 2014
Rated 5.0 out of 5.0 by Cubanita This Hotel is a "Cut Above the Rest"
We Enjoyed our stay from begining to end. We arrived late night and it was no problem at all. We had a problem with our room key and the desk clerk was extremely helpful. She had us bumped up to a suite in no time she could tell we were beat from being on the road for 3 hours. She made sure we were very comfortable and gave us the option of keeping the larger room or changing rooms the next day and no rush at all to move out if that is what we chose to do.
Breakfast was delish whic was a surprise for a continential breakfast #bacon, sausage, eggs, fruit, yogurt, coffee juice, muffins, and pancakes# Just fantastic.
Beds in both rooms clean and comfortable OMG could not have slept any better even if I were at home.
Staff was courteous and polite from the front desk to the maids
kitchen staff included.
Do yourself a favor stay here!! Rates are very afforabled for the area. I will be back again and again
Thanks for everything
Happy And Appreciative Guest
April 1, 2014
Rated 3.0 out of 5.0 by cinno2 John Hopkin's Patient
I have stayed at this hotel for many weeks on and off since the beginning of the year, my last stay here lasted 5 days, it is a beautiful hotel and most of the staff is amazing. However I no longer drive so I am required to take the bus to Baltimore for about 4 weeks this was not an issue the shuttle drivers picked me up no questions asked, however the 2nd last time I stayed there the General Manager refused to pick me up, I was told to walk to the Convention Center then they could be me up, I do not even know where the Convention center is and with my MS and Vertigo it would be impossible to walk any distance, next I was told well there is a Holiday Inn Express right down from the bus station, yes I am aware of that but I liked your hotel I told them. So the last time I was staying there I was basically told that they really are not to pick me up but they did any way. So rather then get staff in trouble I have switched hotels, besides who really wants to stay across from the juvenile detention center and the homeless tents set up under the bridge. The General manager never apologized during the 20 minute conversation we had only excuses as to why they can not accommodate my request. I would not recommend this Holiday Inn Express to any one. Especially if you have mobility issues and are a patient of John Hopkins
March 30, 2014
Rated 3.0 out of 5.0 by WorkConference14 Staff is trying...but I would not recommend
I'm a platinum-level rewards member and stay a minimum 2 nights a month at a Holiday Inn Express.
My biggest complaint is the shuttle and my biggest problem with the shuttle is that I called ahead and wasn't told the whole truth.
First, it is a mini-van not a shuttle. Which would be fine unless you have 20-25 people at a hotel all needing to get to downtown at 8:00am and they can't walk because the area isn't safe.
Second, it runs 8am-9:30pm ONLY on the hour, but I was told on the phone it was on call and 24/7. That is a big difference, if you are are in town for a week and didn't get a rental car.
Third, its a broken-down piece of junk. The main driver was scared it was going to breakdown because he (we) could smell it running hot and burning oil. He was a great guy but he needs a new van. It also smelled like an ash tray but he didn't appear to smoke, I never understood that.
Last, most important. The overhead console was broken and fell down to hit me as I was getting in first morning. It cut my head and caused me to bleed on my dress shirt. I had a huge bump on my head, with a bleeding cut, and a splitting headache for the entire day.
Then on the last day it fell again and hit me as we were just driving down the road! There was a different driver that day and she was concerned, but said "oh that keeps happening", then she told me the door had closed on someone else that morning and hit the in the head while getting their luggage. REPLACE THE VAN!
-Worst "shuttle" of any location I have ever stayed
-Terrible location if you have business downtown
-Location is not safe after dark...even the staff admitted that.
-Breakfast was below average for a Holiday Inn
March 22, 2014
Rated 5.0 out of 5.0 by Docone Extraordinary staff and service
I was attending a national conference at the Baltimore Convention Center and chose this property through Google. I am also a Priority Club member. I was very pleased with the quality of the hotel and the very friendly and helpful staff. The breakfast service was also great. I used the shuttle service on all three days which was very helpful in my day planning. I parked in the hotel lot, adjacent. It was small but I kept my car there throughout my visit. I do want want to relate that I was told by several people not to walk outside at night because the neighborhood was not safe.
March 22, 2014
Rated 5.0 out of 5.0 by Medical stopover Convenience
My wife and I had to stay overnight for an early morning procedure at Johns Hopkins. We rested well, and a shuttle ferried us to JH on time, in spite of a 4"-snow-storm that closed down the government and schools. (None of the travel types below apply to us.)
March 20, 2014
Rated 3.0 out of 5.0 by JK25 Limited parking and average service
The parking for this downtown hotel is not adequate. You may end up on the street parking if the hotel is full.
Staff did not recognize Rewards Club status at check in as I am used to at so many other IHG properties. The staff was courteous, but something still seemed missing from what I am used to.
March 15, 2014
Rated 5.0 out of 5.0 by FlyingDutchman2 PERSONNEL WERE SUPERB.
THE HOTEL IS NOT WELL-KNOWN. HOWEVER, THE SHUTTLE DRIVER WENT OUT OF THE WAY TO HELP US GET TO A CONFERENCE. GREAT AND GRACIOUS PEOPLE. ESPECIALLY FOR YANKEES!
March 9, 2014
Rated 5.0 out of 5.0 by Oyesina Review
My stay was excellent. The hotel is right in the heart of downtown and thus close to everything I needed. The customer server was superb. There was a young African American lady that worked the night shift who was was extremely helpful. Please let her know that I appreciate her greatly.
March 9, 2014
Rated 5.0 out of 5.0 by prims We have stayed in 3 different rooms, beds are comfortable, all very roomy
We like this hotel for cleanliness, comfort, roominess and the breakfast is excellent.
cons - not enough tables for breakfast eating; paying for parking extra. While I could understand putting the parking card in the window, I feel $10 extra to park is a tad much. We stayed as it is close to Johns Hopkins.
February 21, 2014
Rated 5.0 out of 5.0 by Fan Fest Very Clean and Spacious
I would love to stay here again. I come to Baltimore at least seven times a year. The breakfast was great and the shuttle service was superb. Thanks!
February 15, 2014
Rated 4.0 out of 5.0 by watts1975 Suite without View
The overall room was spacious and very clean. I was only in town for a short time to attend a meeting. The only down fall to suite 1004 that the majority of the windows open to over looking the two story lobby so unless you want to be on display you need to keep them closet which allows for minimal lightning from the rear window.
Other than that the staff was great the room was clean & very presentable.
February 13, 2014
Rated 4.0 out of 5.0 by RoeReasons Surprisingly Great Stay...
This hotel was a nice stay, its actually a old bank, The Old Town National Bank, The vault is still there.
the rooms where clean breakfast was filled with choices of cinnabuns, pancakes , sausage , fruit and cereal.
I would stay here again.
February 8, 2014
Rated 2.0 out of 5.0 by red18 upgraded room
We were given an upgrade to the jacuzzi room which was not an upgrade at all. The room was in the basement, there were loud noises all night, and you could see the shadows of people walking on the street from the underground window.
I couldn't sleep at all over the night and it felt very unsafe in the room.
February 5, 2014
Rated 5.0 out of 5.0 by Adriano18 A great hotel in Baltimore City
Excellent hotel with easy access to Penn Station (we used the shuttle and service was fabulous). Thank you everyone!
February 5, 2014
Rated 5.0 out of 5.0 by SenoraAngie2 great location
we always stop here when travelling throught this area. love this hotel (its a restored historic bank building) and love the location. always go to Fogo de Chao for a wonderful dinner. See you soon.
January 28, 2014
Rated 5.0 out of 5.0 by Proud grandma Great service & very friendly
The employees are very helpful and friendly. Rooms are great. The only problem seemed to be that there were no restaurants within walking distance. Breakfast at hotel was good.
January 28, 2014
Rated 4.0 out of 5.0 by Bettyboop33 Convenient to Johns Hopkins .. Room spacious
The outside parking in this particulate area with many on the streets is not advantageous. staff handles those who I guess wander into the lobby for breakfast or sleep very kindly and well ,but regretfully it is not the best situation the roomis such a nice size and comfortable .. So much cleaner this time, APPRECIATED . BREAKFASTS NOT AS GOOD AS PREVIOUSLY .
January 27, 2014
Rated 4.0 out of 5.0 by KYLIE911 GREAT LOCATION AND PRICE
THIS HOTEL IS IN A GREAT LOCATION AND OFFERS GREAT RATES. ROOMS ARE COMFORTABLE AND THE HOTEL WAS VERY NICE AND CLEAN. THE BREAKFAST WAS BY FAR THE BEST IVE EVER HAD AT A HOTEL. THE ONLY COMPLAINT I HAVE IS THAT ON THE MORNING OF OUR CHECKOUT (WHICH IS AT 11AM) BETWEEN THE HRS OF 930-1030 THE MAID SERVICE KNOCKED ON OUR DOOR A TOTAL OF 3 TIMES. EVERYTIME WHEN WE ANSWERED THE DOOR SHE WOULD JUST SAY "IM SORRY" AND WALK AWAY. THIS ALONE MAY DETER ME FROM STAYING AT THIS OTHERWISE WONDERFUL HOTEL. IT MADE US FEEL RUSHED AND AS IF THE MAIDS WERE JUST STANDING AROUND WAITING FOR US TO LEAVE, WHEN WE STILL HAD WELL OVER AN HR BEFORE CHECKOUT.
January 16, 2014
Rated 4.0 out of 5.0 by Salsgal The staff makes this hotel fabulous !
I must admit that I have never had a bad time in Baltimore because the area has so much to offer and I have the world's most wonderful traveling companion!
This trip, however, brought the joy of a great trip to a whole new level! The hotel itself offers many wonderful conveniences including wonderfully appointed rooms with fridge and microwave, super comfy beds and pillows and window valances which prevent unwanted early morning sun from coming in. Also the hotel had an on site laundry which I needed because we had such a great time- we simply had to extend our stay!
We also appreciated the free daily breakfast and very reasonable parking rates. The shuttle service that is offered is such a wonderful service , and I simply can't say enough about how great that is!
The best part? THE STAFF IS ABSOLUTELY FABULOUS!!!!! In particular, Kevin, who cheerfully drove us around even during a snowstorm and the 2 lovely Ericas who treated us like royalty! I can't emphasize this enough!
Rarely have I seen such consistent and excellent customer service!
This is so appreciated !
So even though the hotel is not " in the harbor", our first choice area, this hotel will be a first choice on our list for future visits because the staff made our stay such a pleasure!
January 7, 2014
Rated 4.0 out of 5.0 by KaylaFay Great hotel
I stayed at this hotel on business. The room was fairly large and the bed was super comfortable!
The staff was really nice and helpful. The next day I had to go back because I left my work ID badge. The staff was really quick and helped me find it.
January 6, 2014
Rated 4.0 out of 5.0 by Mscott Met needs
Booked this room again as it is close to Johns Hopkins and i was having surgery and wanted to be close. Everything was good we were there on New Years eve and because of the room location all was still very quiet and we were able to rest after all day at hospital.
January 6, 2014
Rated 5.0 out of 5.0 by drac attentive staff.......comfortable bed
staff was attentive ...very friendly...accommendated your needs...shuttle was available on an hourly basis........
December 17, 2013
Rated 3.0 out of 5.0 by jersey200 Suggestions for Holiday Inn in Baltimore
Stayed two nights and would have to say that the hotel was visibly pleasing and the room was clean. I did however, have a few issues that prevent me from giving the hotel a positive review, First, as noted by other reviews, Ii did not like the side entrance that was easily accessible to anyone on the street. Any person could come in and immediately use the elevator without anyone at the front desk noticing. In a very questionable area, this lack of security is an issue for me. Second, having to pay for parking is not acceptable, especially considering the lot is small and narrow. Third, the morning breakfast was typical and OK, but the coffee was at best lukewarm. I waited for the breakfast lady to come out and ask her for hotter coffee but after 30 minutes of not seeing her I approached the front desk man and found him sleeping. (Also noted this in other review(s). Also found the breakfast lady to be unsociable. Counters could have been cleaner and more friendly interaction would be a plus. While not the hotel's fault, the surrounding area is not desirable so this is a major consideration for people looking for a hotel.
I found the maid service to be very good, and the interaction I had with the day staff was positive. Too many cons though for me to go back there again.
December 8, 2013
Rated 4.0 out of 5.0 by SCRedneck Clean & Quiet But Staff Could Use Some Training
Check-in was excellent. Counter attendant was all smiles, good eye contact, and thanked me for being an IGH Platinum Elite member. Room was smaller than most HI Express Hotels but it and the bathroom were clean. Bed was a little firm yet still got a good night's sleep due to the hotel being very quiet. Morning breakfast was good but not great. I stayed at the hotel for 4 days and each morning they were out of eggs. The Manager's Reception which is held in the morning breakfast area on Wedensday"s from 5 PM to 7 PM needs more attentiveness. When I got there at 5:20 PM, they had just started setting up so I left and returned at 6 PM which was a mistake. By 6 PM, all of the snacks (finger sandwiches# were gone and were never replenished. All that was left was some grapes, a few cans of beer, and bottles of wine. The hotel has nothing close by and restaurants are a 6 to 7 block walk. The walk to the restaurants takes you by homeless people in parks and on the street corners but I was never approached by any of them. The hotel does offer a shuttle service but I never used it. Parking which is a $12.00 per day charge is a little troublesome. There are only 24 spaces for a 65 room #approxmiately) hotel and is located behind the hotel. When full, you will have to park on the street and yet you will still be charged the $12.00. When I needed assistance to retrieve a vmail call on my room phone, I called down to the front desk for assistance. The girl which answered the phone was rude and hung up on me after answering the question. When I checked out at 4 AM for a 6:45 AM flight, the counter attendant was asleep with his head cradled in his hands. I had to wake him up so I could check out and get my receipt after which, he promptly returned back to the same position. There was no "how was your stay?" or not even a "thank you". The staff, other than the female at the front counter when I checked in, could use some training in hospitality.
November 26, 2013
Rated 4.0 out of 5.0 by Pkunique Very nice hotel and great service
I was only there for one night and it was very nice. Everything went very wll. I have no complaints on this holtel. I plan to definitely stay there again.
November 25, 2013
Rated 5.0 out of 5.0 by FlyingDutchman2 A GREAT PLACE TO STAY.
The hotel is immaculate. The room was very clean, the breakfast was very good, the shuttle drivers superb. One could not ask for a better staff.
November 24, 2013
Rated 5.0 out of 5.0 by Clevelandsfirststring Excellent Place to Stay
This was one of the best hotels that I have ever stayed at. The rooms were very clean. The breakfast was by far the best that I have ever had when staying at a hotel with lots of variety. They even had baked cookies available in the lobby! Their staff were so very kind and helpful. The hotel shuttled us back and forth each day, and they even shuttled us back and forth on the day that we checked out for no extra charge! They also allowed us to leave our car parked in their lot for that day at no extra charge! I cannot begin to say enough about this hotel! It was such a wonderful experience! They will be a tough act to follow! I know where I will be staying the next time I am in Baltimore!!!
November 20, 2013
Rated 3.0 out of 5.0 by TerryX Toilet Design
The toilet design is totally impractical. The vertical distance from the seat to the water is so small that most, if not all, men will have a problem and many women will too. Every now and again I come across these toilets and cannot understand why they are even manufactured. Whoever designed them must never have used them.
The second problem was the area which the hotel is in. There are many homeless people in the general neighborhood which made my wife and I too uncomfortable to walk around even in the day time.
November 1, 2013