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Rated 4.0 out of 5 by 67 reviewers.
Rated 5.0 out of 5.0 by Cozy Place when you holiday in Holiday inn bandung... To improvement for easy to check-in, since when i come to check-in, i just received key November 11, 2014
Rated 4.0 out of 5.0 by Meals During my stay at Holiday Inn hotel It come to my attention that the meals have provide less vegetables during breakfast, lunch or even dinner time. November 9, 2014
Rated 5.0 out of 5.0 by Excellent upgrade When I informed the staff that the AirCon in my room was leaking. The staff responded timely and he decided to upgrade my room to the executive room. It is fantastic. October 30, 2014
Rated 3.0 out of 5.0 by Nice staff but old noisey hotel The staff is very friendly but this hotel is quite old and really needs to be refurbished. Many areas are cracked and peeling. The main lobby and the restaurant/exec lounges are refurbished and nice but the rooms and interior hallways have seen much better days. I am a Platinum member and was "upgraded" to deluxe.... Did not see any difference between that and the room I booked. However this "deluxe" room did not have a shower curtain. It had a bathtub and the metal part where the curtain should have been but there was not curtain. How housekeeping could not notice a shower curtain missing is beyond me. Second minor complaint for management is also detail related. If you are going to serve waffles and pancakes, you should not be "sold out" of maple syrup at 7:45 am on a Saturday with a packed hotel. No excuse for not being prepared. Hotel needs an overhaul because, although nice and comfortable, the walls are old-school paper thin. You could literally hear the next room turning on their sink. (and anything else) October 23, 2014
Rated 5.0 out of 5.0 by Nice Hotel Enjoy free meals and snacks in the executive lounge from 1 pm until 7.30 pm. But the toilet flush is a problem. The laundry service was a little bit late. October 17, 2014
Rated 3.0 out of 5.0 by Attentive staff Enjoyed my stay because the genuine service from hotel staffs. October 14, 2014
Rated 4.0 out of 5.0 by Terrible service from the staff As to balance, I have to say the location is good, everything is withink walking distance. But, it was the several times i stayed at the hotel for business purpose, and the last stay completely gave me a huge dissapointment because of the staff were sloppy. When I checked in, i was told that the wifi can be used using room number & my last name. But, they made a typo to my last name, so I needed to figure it out before I could access the wifi. But, at that time, I was still ok with that. I stayed for 3 days - 2 nights, and guess what ?? on the second day, I could not open my room. They said that my access card was only for 1 night. So, as a guest, you guys expect me to renew my access card at the front office every day, despite I stay for more than one night ?? c'mon, you must be kidding. On the following day (as a lesson learned#, I went to the front office, asked the lady to ensure my card could be used, and she confirmed, it's all good. When I walked into my room upstair, the card could not be used (again). I had to go down to the front office again, asked about it, why on earth i was told, it was a good to go, but turned out not. Another lady said that my card needed to be updated, and she did that, but she could not explain why I had to go up and down just because of their sloppiness. Lastly, when I asked for late check out, i was told that I could until 1 PM. Quite surprising, as my other colleagues could get it until 1.30 PM, and the front office lady could not explain on why i got the different treatment. She just simply explained it's a hotel policy until 12, and can be extended until 1 PM, but she could not explain on why my other colleagues could get it until 1.30. If she told me that the room was already booked for other guest, i would be fine, but she did not, instead she kept saying it's a hotel policy, and when I kept asking on why my colleagues could get later than that, she said nothing. But, the foremost, from all sloppliness you made, there was not even an apology. Are you guys, applying the "No Apologize Policy " here ? c'mon guys, being friendly staff does not only mean you smile to guests, but you need to also embrace the guess, and i think it's fair and ok to apologize if you made a mistake, unless it is indeed you are applying a no apologize policy.... October 11, 2014
Rated 4.0 out of 5.0 by Business Trip Good hotel to be based in for a week of business. Internet access was great, only downside was charges for use of the business centre. But the room was more than adequate to work from. September 30, 2014
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