Rated 4.4 out of 5 by 248
Rated 4.0 out of 5.0 by Travel warrior 88 Jewel Location with rare big spaces
I have the pleasure to return this property which I have checked in for business and leisure trips for more than 10 years. It is very rare to have a building with huge spaces, spacious rooms nested in the prime location. Accessible to nearby malls by rail or within walking distances. Furthermore, what I like the hotel is not crowded like some tourists tour group. Most of the guests are returning guests on business or with families.
Rooms are well appointed however need to move on the next phase of refurbishment in particular the wing behind. Bathroom could be upgraded to have rain showers, night lights in the bathroom or dimmer would be good.
Breakfast spread is limited but of commendable standard and the staff are well trained, approachable and friendly.
Overall, for an establishment within that category has exceeded its offer and delivery, however, there are areas which need to improve on quickly as many new players are springing up in closing this gap offerings.
October 21, 2014
Rated 5.0 out of 5.0 by ChrisP63 Great place to stay in Bangkok
A very convenient and east to get to pace to stay in Bangkok. Was able to catch the airport train to the city and then skytrain to Chit Lom station which is directly outside the hotel. Rooms were very comfortable and the staff friendly and helpful.
October 19, 2014
Rated 5.0 out of 5.0 by country_bumpkin great location and extremely friendly staff
still one of our preferred hotels in Bangkok : central location and great access to the sky train : quiet and comfortable rooms : helpful friendly staff : very convenient
October 18, 2014
Rated 5.0 out of 5.0 by BangkokGal Gracious front desk and service providers
I love this hotel and its location and staff. They are always courteous, friendly and helpful no matter what time of the day or night I arrive. I stay here every time I am in Bangkok, even if for one full day only. Can't beat the location and price, and the comfort and size of the standard room.
One thing I found on the last trip and would recommend is that the doormen check the taxis for use of the meters, especially on long trips to the airport in the early morning hours. I was put in a cab at 4 a.m. for a 6 a.m. flight last week where the driver refused to use the taxi meter and tried to overcharge me, so we had to negotiate and settle on a reasonable fee. That was stressful!
Overall, it is a wonderful hotel and experience. Please let your staff know how great they are.
October 16, 2014
Rated 5.0 out of 5.0 by Ko ni All good for our stay
First of all I would like to thank you to the staff, who makes this property so well kept and running smoothly to accommodate all guest from around the world. Not only comfort but also secured place to be stay during short period or long days.
October 15, 2014
Rated 4.0 out of 5.0 by Scoita One week in Bangkok
Great value for money suite. The room was very well appointed and extremely comfortable. This is my 6th stay it this hotel and its great value for money and a superb location as walking distance to my office in Bangkok. It is also very close to the amazing Lumpini park which is excellent for an early morning run (I'd recommend 05:30 - 06:00am as its buzzing then) It has the advantage of having the metro on the doorstep should you wish to venture outside the area.
The gym was well equipped and always quiet.
The executive club was not the best I have visited with quite limited options available. The breakfast took around thirty minutes from ordering and still hadn't arrived when I had to leave to work. Aparently its prepared on the ground floor and sent up! After my first day I settled on the breakfast buffet on the ground floor. It was ok in terms of range and good value for money overall. The staff were very nice and always so pleasant and thoughtful.
The room service menu was quite limited in terms of Thai and International options. It appeared geared towards guests from the Middle East region and I understand that they cater to their market, just that it didn't necessarily suit me. Overall a very good hotel, nice pleasant staff as is always the case in Thailand, and excellent value for money.
October 13, 2014
Rated 4.0 out of 5.0 by BKKShopaholic Great Service and excellent location
The staff are courteous, friendly and attentive.
The location of the hotel is excellent which is near the shopping malls and Erawan Shrine is just opposite the hotel.
October 12, 2014
Rated 3.0 out of 5.0 by EChun Need more improvement at staffs service level
Average every 6 weeks I will be at Bangkok and staying at the same hotel if possible. reason is because of convenience.
After awhile, I have noticed the front desk staffs doesn't even provide their simple duty by greeting you and provide a warm welcome.. they treated everyone as a walk in guest.. (I don't understand the purpose of setting up a special desk for member?)
In my last experience with the hotel, I have left a bottle of Perfume (brought it just a month ago) but the hotel doesn't even alert me or email to me. In my opinion, the management doesn't even give a clear instruction and guideline to the staffs.
I have also encounter one very bad experience close to a year ago, Due to room was not clear during my checked-in and requesting me wait for 45 mins. after an hour, the staff doesn't even got back to me and kept me update the progress until I'm approaching the staff again, then they start acting on it. the worse thing was the serving staff doesn't even say "a sorry".. work as "usual". the incident was acted by the hotel duty manager but I'm surprise that the service still doesn't seem any further improvement.
October 12, 2014