Rated 3.7 out of 5 by 160
Rated 3.0 out of 5.0 by Barharbor Most uncomfortable bed and poor dining experience
It is unfortunate, that given the beautiful location of this hotel, that the beds are so uncomfortable that my husband and I were not able to enjoy my stay due to horrific low back pain. The beds were like sleeping on cement. My daugher and son-in-law also reported that the beds were extremely uncomfortable.
We ate in the restaurant one evening of our stay. The food was very, very bland, which is unusual for italian food. My husband commented that his spaghetti sauce tasted like catsup. It was also the night before the restaurant was closing for the season, which was the excuse that we were given. Overall, it was a very expensive meal, for mediocre food.
November 8, 2013
Rated 2.0 out of 5.0 by rfoxiam4u Not the greatest
Room service trays stacked in lobby of seperate building for three days and room not cleaned. When I complained I was told they were busy and I had to wait. We sat in the lobby for two hours waiting for the room to be cleaned.
The front desk staff was not caring and must work 24 hour shifts because the same two kids from an island country were there everytime I went to the desk to complain.
The hotel was impacted due to the government shut down and they were offering a lower rate than what I was paying but they would not adjust my rate.
The entire property F&B is closed in the afternoon and you cannot even get a cup of coffee. I was told by the desk clerk to go back to my room and make a cup or I should go off property to get a cup if I really wanted one.
November 7, 2013
Rated 5.0 out of 5.0 by RickofSanClemente Fantastic Place!! Highly Recommend!!
My wife and I drove across USA from California on a bucket list vacation / roadtrip for six weeks. We stayed at IHG properties the whole way. This property was our favorite of all.
The whole atmosphere was above most IHG standards. We were very impressed. The pool and hot tub were very enjoyable. The view from our room was wonderful (looking out at the water). The location to the downtown area of Bar Harbor made it easy to drive into town to see the sights.
November 4, 2013
Rated 4.0 out of 5.0 by sailaway nicerstay
Hotel a little ways from town. Our building had no elevator but we were told ahead of time by staff at check in. Nice room makes up for it. Government and Obama's closure of Acadia Park made us a little disappointed.
October 29, 2013
Rated 3.0 out of 5.0 by MollyJ Hard to answer the questions above
On the one hand, I want to write a rave review. On the other, our experience on the last day colors everything. We checked in on a Friday with our dog (a thumbs up for that!) into a well appointed, spacious clean room with a wonderfully comfortable king-sized bed. The restaurant for dinner and breakfast was good, not outstanding, but we understood we were at the end of the season and so items were not being restocked. Husband ran the marathon on Sunday, and we had decided last spring to stay the extra night before the long drive home, so Monday we toured Acadia all day to come back to a room that had not been touched by housekeeping. Not good, but okay, we could have been missed for some reason. I called front desk just to let them know we had been overlooked, only to be told that the GENERAL MANAGER HAD SENT THE STAFF HOME! What? You had no intention of cleaning the room? Even though we had reserved this room months earlier? Even though we paid the same amount as we would have a week earlier? The GM sent the staff home? And then--no apology. Just a sullen man to empty the garbage and bring us some coffee for the next a.m. To be fair, I registered my dismay the next day and did receive a discount for the one night, but really! Just sent the staff home? How offensive! Unfortunately, that colors my experience of the whole. I'll never stay there again--there are much less expensive rooms where they make your bed every day.
October 25, 2013
Rated 5.0 out of 5.0 by Ohio2 Travelers from Ohio
Great place to stay. Close to downtown Bar Harbor and also close to Acadia National Park. We stayed in main building with easy access in and out. Walked around the grounds which was well landscaped. Nice view of the water.
October 25, 2013
Rated 5.0 out of 5.0 by MIZzou2007 Great service and knowledgable staff
We arrived on a damp fall evening and received a warm greeting and help with our luggage. The staff was able to answer all our questions about the area and suggest many great opportunities to enhance our Acadia Bar Harbor experience. The only negative was we couldn't stay longer.
October 24, 2013
Rated 4.0 out of 5.0 by Dixgua Great Stay and Service
The room and staff were great.
The pool and Jacuzzi were spectacular with the view.
The Italian restaurant was very good.
The internet connection was very poor.
October 24, 2013