Rated 3.7 out of 5 by 160
Rated 1.0 out of 5.0 by Richz Lousy stay
Attempted to call your customer care line to explain all the issues with our stay, but the recording said there was over a 10 minute wait. Guess you have a lot of people complaining.
August 20, 2013
Rated 3.0 out of 5.0 by MurFamily Nice hotel, not without flaws
When requesting an ocean view room, be sure to stipulate that you do not want the 3rd floor rooms that directly overlook the restaurant black rooftop, with two massive air conditioning units, one within 20 feet of your balcony. These AC units run all day and the noise make the balcony unbearable. For this I paid a premium price. I requested a different room, but was informed that the hotel was overbooked, and would have to remain. Front desk/management made no attempt to follow up the rest of my stay to offer a different room.
There was a water main break - an unfortunate occurrence that left the hotel without water. Guests were informed, by note slid under door, that the hotel would be without water for four hrs. Repair took longer and we were without water for ten hours. Observed staff trying as best they could to deal with complaints, however, No rate reduction was offered for the inconvenience. I was billed for full amount at check out. When I complained, I received a 30% reduction for that night only.
This is an old hotel and the premium rooms we had were small and in poor location. I got the sense that this would have been a spectacular hotel in the 70s - 80s. I believe the furniture in the hallways and elevator areas, is left over from this era.
The property location and pool area with ocean bay setting is spectacular. We saw an eagle fly over the bay close to where we were sitting. Meals in restaurants were good with good service. Also, hotel is less than 2 minute drive to Bar Harbor downtown. (As a side note, parking availability in Bar Harbor is terrible)
August 20, 2013
Rated 5.0 out of 5.0 by Jr02 Great site
Enjoyed the stay, great view and nice facilities. Free shuttle to town. Would stay again no doubt!
August 20, 2013
Rated 4.0 out of 5.0 by Maine47 Nice location
Have stayed here 4 times. It's a Nice location very close to the Acadia National Park Enterance. Also a short drive into the town of Bar Harbor from this location. This Hotel is older but well maintained and it has a "really" nice view of Frenchman's Bay and a "Very" beautiful pool area that overlooks that bay. If possible pay the extra for a ocean view room (it's worth it just for the view).
August 20, 2013
Rated 3.0 out of 5.0 by jeg633 OK, could be much better
The Good: Great location, adjacent to Acadia NP and the Island Explorer bus stops at the hotel - very convenient. The pool area is excellent, great view of the bay from the pool deck and a nice pool bar with great bartenders. Grab and Go breakfast available for those that don't want a sit down meal.
The SoSo: I am an IHG Club member, was never acknowledged as such except on my bill. The Wifi is unusable, not enough bandwidth - no point in offering this level of service. Some rooms are in an adjacent property that used to be a separate hotel - OK to not have a view, but it is not of the same level as the main building, despite the price.
The Bad: A used room service tray full of half eaten food sat at the end of our hall for four days - never removed. Unacceptable.
August 19, 2013
Rated 1.0 out of 5.0 by Nicoleetal Poor customer service
We recently stayed here for 5 nights with a family if four, and we were glad to leave.
- convenient to Acadia and downtown
- on local bus service route
- beautiful view, front lawn and pool
- small rooms and uncomfortable beds
- no bay access where other hotels have little beaches
- laundry costs $2.50 per wash and also $2.50 to dry - one medium sized load cost me $10.00 in reality because it didn't spin and took three dryer runs.
- no concierge desk and the front desk staff were not knowledgeable enough to make recommendations - plus they were too busy fending off complaining customers
- laundry room does not require key access so it didn't feel secure
- we requested a cot and after they got somebody who understood what the word cot meant they informed us they could put us on a waiting list for the "air mattress" and that it cost an extra $20/ night to use
- WiFi is terrible which is an issue since service on Acadia is also minimal
- customer service is terrible:
- we arrived in front circle and bellman never offered us help - he just read his book and never even greeted us
- waitress in Italian restaurant forgot half our items and food took very long
- frequently when walking past front desk other customers were complaining about some issue or another
- one day the water was out at hotel for a planned 4 hours from 11-3pm which they notified us about due to a leak to hotel. In reality the water didn't come on until 10pm. The lobby bathrooms were so disgusting, we couldn't use any bathroom, shower or the pool or restaurants. The staff offered 30% off the rate for that night. Is that good service?
- There are so many other wonderful places to stay on the island that I don't suggest you pay for an okay room with terrible service. Go and enjoy a hotel that will take care of you.
August 19, 2013
Rated 3.0 out of 5.0 by Cinda Nice outdoor pool with ocean view.
We arrived early and our room was ready. There was a note that a main water pipe had broken and we would not have any water the next day from 11-3. After hiking all day we returned at 4 to find there was still no water. We could not shower, or flush toilet. We left and returned at 6 pm--same. Left again and came back at 8:30. Still no water. Used the bathroom and had to have maintenance come and fill tank with a bucket of water--gross. Had to change and go to dinner without showering after a long day It was restored sometime after 9 pm. We told evening staff that we would not pay for our room that day but they said they could not make that decision and general manager would call us next day. We never heard from them. We got our bill under the door on the day we were leaving and they charged full rate. Had to argue to get bill reduced. While we realize these things can happen without notice, we also felt that compensation should have been made without having to argue for it. Stewmans was very overrated. Very pricey and clams were very overcooked. . All said, we would give this hotel another try as its location was great and room was clean.
August 18, 2013
Rated 4.0 out of 5.0 by Doo1 Comfortable bed
Late check in afforded us a room by the stairs....noise all the time! The electronic key,even after being replaced, failed to work without a 5 minute ordeal.
The Italian restaurant had a fabulous staff, but the food was poor at best. Very dry pastas, asking for more sauce , that came to the table after the dish was cold.
Beautiful property in a quiet location, with a nice water view. Room was very nice.
August 17, 2013
Rated 4.0 out of 5.0 by 1suzeQ Beautiful location
Easy access and great location to Acadia and village. Good restaurants in area, Staff was accommodating
August 16, 2013
Rated 3.0 out of 5.0 by Cooper5 Front Desk was terrible
The front desk on several occasions was so disappointing. My sons have food allergies and I need to carry and prep ALL their food. Asked if there was a microwave I could use and was told "there is no microwave on the premises". There are 2 restaurants and a breakfast place within the hotel. Curious? I asked for an extra refrigerator. Told one would be sent up. Waited 2 hours only to be told, no we don't have one. I checked again the next day and I was brushed off and told again, no extras. I was however woken up at 11pm with a knock on the door with a toothbrush though - although I never requested it. Wrong room. The restaurant staff were very accommodating with heating up my sons food and could not have been nicer. The cleaning staff were lovely. The room was always clean when we returned home from exploring. The kids loved the pool and the view was beautiful. Your front desk is your first and last impression - I would think you would make every attempt to accommodate. If it weren't for the restaurant staff and view, would not come back.
August 16, 2013
Rated 4.0 out of 5.0 by philsdock Beautiful Spot
Enjoyed the stay. Need to work on after breakfast room service tray pick up as they sit in the halls till the next morning. Views are spectacular, pool is nice, staff was friendly but not overly as at some other properties. Work on those to things and you have a great hotel.
August 16, 2013
Rated 2.0 out of 5.0 by inatsel Very disappointing experience
I was very disappointed with the service at this hotel. When we arrived we're not even greeted as ambassador gold members (in another Holiday Inn hotel that we stayed next week in Plainville, MA we're recognized as gold members, were given bottle of water and a small treat and the room that was requested in my booking). Moreover we're given very bad room option (even though I asked for quiet room in my booking, I understand that this request is based on availability but I'm sure that something could be done in such big hotel as again hotel In Plainville was able to do it for us), on the first floor, just across the swimming pool and hot tub. When we came back they gave us another room just across the ice machine that makes so much noise you can hear it with door closed. When we came back again and told them that it's even worse they offered us 3rd room, that was not only also across the ice machine but just beside public washrooms on the first floor in the main building. That really upset me as why even offer such room or your employees don't even know their own hotel? So we ended up in our first room across the pool and hot tub and for 2 days were not able either to go out on our balcony or open our curtains as people from hot tub or the ones going to/from the pool were staring directly in our window.
It was our first time in Maine and hotel made our experience not so great as we expected. Working in Travel Industry I would never recommend your hotel to any clients.
August 15, 2013
Rated 4.0 out of 5.0 by JosephLa Acadia
Beautiful hotel especially for the money. Great ocean view with nice balcony. Kids loved the large outdoor heated pool.
One draw back, room was not very clean. Found multiple hairs in towels and room and there was a beer bottle cap in my shower. Yuck!
August 14, 2013
Rated 5.0 out of 5.0 by tntlantieri Vava-view
What a surprise for a Holiday Inn...totally upscale resort type hotel experience and the view is totally worthwhile!
August 14, 2013
Rated 2.0 out of 5.0 by QAdd Very disappointed
The night we arrived, we were informed that the room we had booked was not available, and we would have to accept a different room. The manager insisted that our reservation for a king-size bed with an air mattress (for our son) was only a "request," and the hotel was not required to provide it. We had booked with Holiday Inn and were not informed that the beds we booked were regarded as a request. It's hard to imagine that bed arrangements are only a "request." The manager was not at all concerned about our situation and just kept insisting that our booking had only been a request.
In addition to this unfortunate beginning, we found that the wifi, which was listed as one of the benefits of staying at your hotel in Bar Harbor, was almost useless. It was so slow that it kept failing. We could not attend to business issues while staying at your hotel.
August 13, 2013
Rated 5.0 out of 5.0 by JR81 fabulous upgrade
This was our first visit to Bar Harbor. I reserved an ocean view room a week before our stay. When we arrived we were upgraded to one of the suites. It was the best hotel room I have ever stayed in. Full kitchen, dining room, living room, bed room, multiple baths, and a wrap around deck with 180 degree views of the harbor. My wife and I wished our stay was longer than 2 nights.
The pool was warm and clean. The hot tub was very relaxing. Breakfast and dinner in the restaurant were quite good. Stewman's lobster pound was also very good. The gardens and grounds were very well maintained.
The hotel is a little bit out of town, so I recommend using the provided transportation when you go downtown as finding a parking spot can be difficult. When you go to Acadia, I suggest going over early because it became crowded in the early afternoon.
My wife and I will absolutely stay here again when we visit Bar Harbor in the future.
August 13, 2013
Rated 3.0 out of 5.0 by CEIPaul The setting & view are gorgeous
Unfortunately, that is about the best I can say for this property. The bartender @ the Tiki bar near the pool was personable & attentive as well. The staff at the front desk was not well prepared for our arrival. Even though I have platinum rewards status, this was unmentioned & unrecognized. I had booked the reward night a couple of months in advance, knowing August would be busy. We were told upon arrival that no rooms were available and that they would find a room at another hotel. Upon calling the other hotel it was discovered that they were overbooked as well. Suddenly a room became available. It smelled of mildew. Upon checkout there was a $50 accommodation charge on the bill for the reward night. When I pointed out to the employee at the front desk that it was a reward night they "adjusted" the bill.
August 12, 2013
Rated 3.0 out of 5.0 by Camping101 The pool is the biggest asset
We love the pool setting with a incredible view of the water and the ability to have food and drink poolside.
The room in the Eden building was adequate. Nothing special but the beds were comfortable. When the AC unit was working, someone came in under 5 minutes and fixed the problem ASAP.
The front desk was really busy. The staff was friendly. I think they need a 3rd person during high traffic times as there was a wait to check in.
Close to town, this makes me want to stay here again.
August 11, 2013
Rated 5.0 out of 5.0 by JeffL Great stay
Our first time to Bar Harbor and our stay at the Holiday Inn made it a great experience. Would highly recommend this hotel.
August 10, 2013
Rated 4.0 out of 5.0 by Laurie1224 Excellent Location!
Bar Harbor Holiday Inn is in a excellent location, close to town. Free shuttle service to town since parking is definitely a issue. Hotel exceeds expectation, would absolutely recommend.
August 10, 2013
Rated 4.0 out of 5.0 by JDNYC Great service
We were in the fisherman's building-my guess is because I had a pet. The room was not updated and the carpet was coming up from near the bathroom entrance. All three or four of my creamer packets with the coffee maker were expired months prior to my stay. The pool and hot tub are great as well as the location. The bar is nice. The food at the wedding reception was great.
August 9, 2013
Rated 4.0 out of 5.0 by Lostlobsta Bar Harbor
Great location for visiting Acadia and Bar Harbor. Harbor views, beautiful landscaping, festive Tiki Bar, overcrowded pool.
August 7, 2013
Rated 5.0 out of 5.0 by GodfreyD Not sure you can get a better value -- or a better view
I've seen some negative reviews on this site, so maybe certain buildings on the site have different levels of quality. But I have to tell you: I was very impressed with this hotel, particularly for the price. We stayed in the main building. There were some slight negatives: the floor felt uneven in spots, the balconies were dirty, there were some cracks in the plaster on the outside, and the hallways seemed old and a little dingy. I got the feeling that they had the budget to improve only certain items recently, so these didn't make the cut. But on everything that's really important, the hotel is great! The beds were new and comfortable, the bathroom was also new, everything was very clean, and the service was good. Outside, it's even better! The grounds were very impressive, the heated pool was fantastic on those chilly Maine evenings, and the view is maginficent. I'm not sure where else in Bar Harbor you can swim in a heated pool overlooking the harbor. I reserved last minute out of desperation (a friend's spare bedroom was very uncomfortable), and this place turned out to be far more than I could have hoped for. We will be back when we're in the area, no doubt.
August 7, 2013
Rated 5.0 out of 5.0 by SLS1 Beautiful location, great staff.
Lovely area and property. Excellent staff, very nice rooms. Very nice to restaurant options. Will be back next year! Thanks.
August 7, 2013
Rated 1.0 out of 5.0 by Carol03 Be careful where you are placed
When we were searching for accomodations in Bar Harbor online, we discovered beautiful pictures of a Holiday Inn with accomodations we were looking for. When we arrived, we were placed in a completely different building than the one depicted online. Upon entering the other building, we noticed a stench reminicent of Grandma's basement - only worse. We noticed room service trays on the single table in the dimly lit small loby area as well as on the floor of our hallway, which all remained there for 2 days. Our room was a little better smelling than lobby, but had a dirty carpet, old furniture, and absolutely no view of the bay. We noticed white material on the floor near the window and outer wall. After looking behind the curtain, we discovered a rotting and peeling wall material near the ceiling. It had obiously been wet for some time and was disintegrating. Our beds, the smallest double-size we encountered through all 15 hotels on our trip, were not made up on the 2nd day of our stay. The building was about a 7 minute walk to the main building which housed the pool and resturant. No complimentary morning coffee was offered anywhere (as it was in every one of the other 15 different hotels we stayed on in this trip). We paid $2.00 per cup. We let the front desk know of our hotel disappointment in a civil manner on the night of arrival and upon leaving, We were given nothing more than saying they would tell the manager. No answer the management makes now in response to this review could make up for the failure we feel from Holiday Inn. Out of 5 different Holiday Inns we stayed at on this trip, this was the only one which stood out as much less than satisfactory.
August 6, 2013
Rated 4.0 out of 5.0 by hope1300 Check-In Process Not Informative
As a Platinum member I have always taken for granted whether I am welcomed as an IHG member, but I suppose you don't notice these things until they are gone. Typically it would not be as critical to be given all possible local resource infromation, but for this particular stay, there is a Island Explorer bus that transports visitors all through the town since parking is extremely limited in the downtown area. I was simply given my key and told where my building was and that was it, leaving me to have to look up scheduled bus pick ups on my phone which was receiving little service around Acadia National Park. I went back later to ask more questions about the restaurant times and noticed that when others were checking in they received a much longer welcome speech than I was given, including a city map with bus routes and times schedules! Much of what I overhead other guests being told would have been extremely helpful when checking in myself, but instead I stumbled around trying to find my own information :(. I will also add that I probably look very young and was wearing hiking gear. I hope this didn't contribute to being treated any differently. Nonetheless, this was an exciting place to stay, but my welcome was completely subpar and not informative at all. I have never been disappointed in the information or service of the front desk on any stay until this one.
That being said, I would still return and recommend the stay to others. Perhaps my check-in lady was just "off" at that particular moment.
August 5, 2013
Rated 4.0 out of 5.0 by Penny0714 Honeymoon done right
Although the Bar Harbor Regency was a little bit out of town, it was the perfect spot for our honeymoon. The resort is beautifully landscaped and very relaxing. We really enjoyed the pool area. The onsite restaurant was a little pricey for breakfast, so we settled for the grab and coffee and muffins during our stay. Unfortunately the coffee shop was always understaffed and undersupplied, which caused morning discord. Bar service at the pool was wonderful and the prices matched those at restaurants in town. Our room was on the main floor, right off the lobby, which was convenient, but too near the traffic from the service and kitchen areas. The hallway was dingy, poorly lit, and smelled fishy. I would definitely want to be on a higher floor next time. The room was comfortable and tastefully decorated. The bathroom was clean, but way too small. It would benefit greatly from a pocket door. We will definitely be back.
August 5, 2013
Rated 5.0 out of 5.0 by norwal2 Incredable views and service
I had a great time at your hotel.The food and beverages were great and the views of frenchmans bay were spectacular
August 5, 2013
Rated 1.0 out of 5.0 by Lilyccccc Not quite good
The overall quality of this Hotel is much lower than average IHG hotel I stayed. There are still several other good hotels in Bar Harbor. area.
August 4, 2013
Rated 4.0 out of 5.0 by Peggy48 8 night stay in July
Everything was good for us with the two exceptions that we had to wait overly long for the delicious buffet breakfast in the morning as the wait staff isn't as good as it could be and the hotel caters to kids so there were a lot of kids in the pool. The pool is very large and the water temp was in the 80's. The room was clean and well-appointed, the landscaping was at its' peak and the view was wonderful. Owned by same owner as Harborside. Park your car here and use free bus service to get around the Park & town where
traffic and parking are more congested. We thought we'd move to
an intown hotel but were comfortable enough to stay the whole time.
Bathroom products have nice spruce smell. Good pillows.
Third floor good to have door open at night . We had view of ocean & grounds/pool.
August 3, 2013