Rated 3.9 out of 5 by 66
Rated 5.0 out of 5.0 by Betterbuyone The Best Holiday Inn in the UK!!!
We stayed at the Holiday Inn, Barnsley on IHG Rewards points and reception gave us a Platinum upgrade to one of the best rooms in the hotel! Nino, the duty manager then offered to carry our bags and show us to our room, I thought he was looking for a tip - how wrong! In the room he refused a tip and asked if we liked wine, we did and he returned with a complementary bottle of Cava! He still refused a tip. The room had a lounge area with two settees and a coffee table. The bed was an oval contemporary four poster. Large, clean bathroom.
Food was good. One morning we went to breakfast quite late, but there was still a good choice and some items were still being replenished.
Our stay included free membership of Bannatyne's gym and pool next door. The facilities are excellent. There are two heated spa pools, two steam rooms and a sauna. I went there twice.
A lovely break in the middle of February, handy for the nearby Yorkshire Sculpture Park. We will definitely be staying here again.
February 15, 2014
Rated 1.0 out of 5.0 by MrSalesMan Freezing cold!
The heater was switched off automatically around midnight with no way of switching back on. To add insult to injury, the ventilation device was blowing cold air! Consulted the staffs downstairs and was told that there's nothing much they could do since the duty maintenance manager was off duty at the time.
In the end, I was given a couple of quilts to make it through the night after failing to find me a portable heater device.
Strange enough, the heater was turned back on by itself the next morning which made me think that it had been put on timer by the hotel operator to save cost. If that's the case then the hotel had been very inconsiderate since it was the first week of January!!
No complimentary upgrade for platinum member despite their website clearly showed that the executive rooms were widely available at the time of check in. though I was given a choice of either having 500 points or a free drink and free snacks. No independent toileteries, only "LUX" squeezy shower and shampoo jobby, which is unusual for a holiday inn.
Requested the "Times" newspaper but was never delivered and was told because they were in short supply.
Overall a rather unpleasant experience!! And I don't normally rant about my staying experience but this was too much!
January 6, 2014
Rated 4.0 out of 5.0 by Ian1948 Friendly, helpful staff/good location
We have stayed at this hotel before over the Christmas period. It is ideally located near to where friends and relatives live.
We hope to return next time we visit the area. The rooms are large and comfortable-cleaned well -all staff helpful and friendly.
Our only two concerns this visit were -we were placed in a room close to the hotel's party room when I had requested a quiet room. I went to reception around midnight and was assured that the music would end soon -which it did. Secondly the safe in the room did not lock and this was unable to be fixed during our 3 day stay. To be fair this was over Christmas so probably regular maintenance staff were unavailable.
Otherwise our stay was very enjoyable.
January 6, 2014