Rated 4.0 out of 5 by 111
Rated 5.0 out of 5.0 by Lou99 Good pit stop off the M1
Clean, good breakfast, friendly staff. Free use of gym next door. Mattress not great (unless you like a soft squidgy marshmellow!).
August 21, 2014
Rated 3.0 out of 5.0 by pinkybirdy Beautiful hotel but a bit of a let down in other depts.
We booked online the night before. Primarily, I booked this hotel as it said there was a pool and I wanted our kids to have a good splash about after a long journey. This was going to make the journey longer but I felt that it was worth it.
The following day I had a phone call from the hotel stating that the pool only allowed kids at certain times. This was a blow as the times did not coincide with the times we could use it. This should have been on the website and I hope this is rectified soon.
Whilst on the phone I made sure that the hotel were aware that we needed a child's bed and a cot. I was assured that this was noted and would be waiting for us on our arrival. As we would have to arrive later now there wasn't a pool to entertain the kids, it was really important that we could just plop the kids straight to bed otherwise we would be looking at some very grumpy bunnies, the baby especially.
On arrival the hotel looked amazing, we got parked right outside and the very friendly receptionist assured us that our room was ready with all the beds/cot in place. After lugging all our gear up to the room we found, to our amazement, only one double bed in the room.
Ok, so it eventually got sorted out and the other bed and cot were put in our room, but by this time the kids were in bits, and we were left feeling not a little upset and really disappointed. Our baby took forever to get to sleep that night and we couldn't have had a less relaxing stay. Not sure what happened to lead to this mix up but it does make me to believe that the Holiday Inn really doesn't value kids and families as much as they say they do.
We ordered room service which was another disappointment. The thing we ordered originally wasn't available so we went for the lamb curry (chef's special apparently!) . It was edible but the quality of the meat was not up to standard. Stringy and very fatty with little actual fleshy bits. For the price and the expectation it was certainly lacking. However, we were both pretty ravenous and would probably eaten roadkill by that time!
I talked to the receptionist the next morning about the faff on with the beds and she was most apologetic. We had a lovely breakfast and then scooted off.
It is a lovely, clean hotel with great staff, and, with the exception of the meal in our room, great food. I stay at Holiday Inns quite a lot and do so because I know that there is always a good standard waiting for me. This time I was let down, and so was my family. What with the pool, the food and the total disregard for my family's sleeping arrangements. I'm sure that this doesn't go the same for most other patrons and they have a great stay but you must put something in place to ensure that this doesn't happen again. Both my husband and I are IHG Club members too, so if it can happen to us...
Oh, and get a pancake machine. We've experienced the wonder of them before at other Holiday Inns and they are superb!
Sorry for the grimish review, another time I'm sure it would have been superb.
August 15, 2014
Rated 5.0 out of 5.0 by LePayne Friendly staff
Holiday Inn Barnsley is my first choice when visiting Yorkshire.
Not only because of the accommodation but the main advantage on other hotels is the friendly and warm welcome & service provided.
August 10, 2014
Rated 5.0 out of 5.0 by RonnieC Great experiance.
From the very start with Donna sorting out my booking, to Joanne checking me in, to Kat providing dinner in the restaurant, the service was exemplary. Thanks again - much appreciated :-)
August 10, 2014
Rated 5.0 out of 5.0 by TIVOLI2 Geat Fascilities
Excellent stay. The staff were friendly, helpful even though they where very busy with 3 wedding parties.
The evening meal was good and the waiter who looked after us beyond excellent. Would stay again
August 3, 2014
Rated 4.0 out of 5.0 by janjoeb friendly hotel
Stayed overnight while attending a wedding , very friendly hotel very welcoming , breakfast was 1st class, very disappointed with the decor of the room very dated and there was no air con ... it didn't spoil our stay though.
July 31, 2014
Rated 2.0 out of 5.0 by Hornbeam9 If you want to sleep do not use this hotel!
Our room did not have air conditioning and the temperature was well into the late twenties. Also the room was situated above the two wedding parties being held at the hotel. These parties went on until after 1 am in the morning so we did not get much sleep at all.
July 30, 2014
Rated 5.0 out of 5.0 by Welsh Rugby Staff
They are brilliant. This is a well run hotel and the staff have been properly trained to deal positively and pleasantly with guests. This comment extends from the chambermaids/handyman right through to the General Manager. I have used this hotel for many years and since this current General Manager has taken over the quality of service is virtually unrecognisable from when it was known as the Brooklands and when it first became a Holiday Inn.
July 28, 2014