Rated 4.0 out of 5 by 111
Rated 5.0 out of 5.0 by Mycroft Definately the place to be!
Had a wonderful time, the staff were friendly and helpful. Breakfast was fresh and well cooked. The Gourmet Burger was absolutely legendary. I would visit again just for the food!
May 8, 2014
Rated 4.0 out of 5.0 by me alone Clean and Comfortable
Good clean, comfortable hotel with very polite and friendly staff. Wasn't impressed with the restaurant on the one occasion I tried it but breakfast is very acceptable.
April 28, 2014
Rated 1.0 out of 5.0 by mad-anna Holiday Inn - but not as we know it.
Lady who checked us in - amazing - wish it had been her weekend on! Usual Hol Inn friendliness.
Rooms smart, clean enough, good thick curtains, pokey budget lodge size to the room, no towel rail, towels draped around room to dry overnight. Very poor bed - both rolled into the middle of the bed. Holiday Inn beds are usually exceptional.
Family room in Holiday Inns are not usually a juggling act around the furniture.
However this is the least of your worries. Woken at 6:30am by guest next door phoning home and talking at length. Then there were bathroom fans, toilets flushing and the sound of torrential rain - which we later worked out was the deafening sound of an over bath shower. It honestly sounded like rain in a thunderstorm.
When trying to mention to staff at reception the noise in the foyer was so deafening there they couldn't hear my husband.
Yes there were a couple of wedding receptions - but young children screaming, running the corridors and bashing the piano is surely something hotel staff could ask parents to supervise?
Before you book to stay here, I strongly advise that you ask if there is any event on at the hotel during your stay. If they tell you there is, book somewhere else.
Our son was trying to sleep on our second night and all we could hear was doors slamming, stampeding feet and yelling. From our morning experience we knew the hotel staff were not going to intervene - so I ended up on a sofa supervising the corridor pleading with other people's children to be quiet so our son could get to sleep! My husband was then woken as the party goers came to bed - apparently they were as bad as the children.
Breakfast was also not the usual Holiday Inn fare. The bread choices were inferior, the cooked breakfast curled up and no pancake machine. The female chef looked miserable!
Yes we might stay again - knowing it's limitations, but treat it as a budget hotel. But not the one that guarantees a good nights sleep!
April 21, 2014
Rated 5.0 out of 5.0 by 3Much3 One of my favourite Holiday Inn hotels
A cut above most other Holiday Inns, more of a "Crowne Plaza" feel !
Staff excellent, friendly and efficient.
I had my second Barnsley Chop in the restaurant. Expensive but fantastic.
Will be staying again when I'm in the area.
One downside - the aircon in the room needs to be fixed.
Thanks and well done !
April 6, 2014
Rated 5.0 out of 5.0 by Tunstall 44 Great location
Great room never slept in a round bed before, staff very helpful
March 26, 2014
Rated 4.0 out of 5.0 by DB123456 One of the better Hotels for the price !
With my job I stay in hotels at least twice a week and this hotel was nice and relaxed. It was busy too. I was disappointed not to be recognised as a club member.
March 19, 2014
Rated 3.0 out of 5.0 by h1llsy Nice hotel - food terrible along with the male bar staff's attitude !
Hotel was nice, and quite comfortable.
Unfortunately the stay was ruined by the attitude of some of the bar staff, and also the below standard food.
March 16, 2014
Rated 5.0 out of 5.0 by Betterbuyone The Best Holiday Inn in the UK!!!
We stayed at the Holiday Inn, Barnsley on IHG Rewards points and reception gave us a Platinum upgrade to one of the best rooms in the hotel! Nino, the duty manager then offered to carry our bags and show us to our room, I thought he was looking for a tip - how wrong! In the room he refused a tip and asked if we liked wine, we did and he returned with a complementary bottle of Cava! He still refused a tip. The room had a lounge area with two settees and a coffee table. The bed was an oval contemporary four poster. Large, clean bathroom.
Food was good. One morning we went to breakfast quite late, but there was still a good choice and some items were still being replenished.
Our stay included free membership of Bannatyne's gym and pool next door. The facilities are excellent. There are two heated spa pools, two steam rooms and a sauna. I went there twice.
A lovely break in the middle of February, handy for the nearby Yorkshire Sculpture Park. We will definitely be staying here again.
February 15, 2014
Rated 1.0 out of 5.0 by MrSalesMan Freezing cold!
The heater was switched off automatically around midnight with no way of switching back on. To add insult to injury, the ventilation device was blowing cold air! Consulted the staffs downstairs and was told that there's nothing much they could do since the duty maintenance manager was off duty at the time.
In the end, I was given a couple of quilts to make it through the night after failing to find me a portable heater device.
Strange enough, the heater was turned back on by itself the next morning which made me think that it had been put on timer by the hotel operator to save cost. If that's the case then the hotel had been very inconsiderate since it was the first week of January!!
No complimentary upgrade for platinum member despite their website clearly showed that the executive rooms were widely available at the time of check in. though I was given a choice of either having 500 points or a free drink and free snacks. No independent toileteries, only "LUX" squeezy shower and shampoo jobby, which is unusual for a holiday inn.
Requested the "Times" newspaper but was never delivered and was told because they were in short supply.
Overall a rather unpleasant experience!! And I don't normally rant about my staying experience but this was too much!
January 6, 2014
Rated 4.0 out of 5.0 by Ian1948 Friendly, helpful staff/good location
We have stayed at this hotel before over the Christmas period. It is ideally located near to where friends and relatives live.
We hope to return next time we visit the area. The rooms are large and comfortable-cleaned well -all staff helpful and friendly.
Our only two concerns this visit were -we were placed in a room close to the hotel's party room when I had requested a quiet room. I went to reception around midnight and was assured that the music would end soon -which it did. Secondly the safe in the room did not lock and this was unable to be fixed during our 3 day stay. To be fair this was over Christmas so probably regular maintenance staff were unavailable.
Otherwise our stay was very enjoyable.
January 6, 2014
Rated 5.0 out of 5.0 by Caytonites Surprisingly good
We were delighted with the accommodation; the standard room was equal to an executive room in other hotels. It was a treat to use the excellent pool and leisure facilities adjacent to the hotel - particularly the Total Relaxation Room.
The bar menu had lots of choices for us as vegetarians and was cooked and presented to a high standard, so we were delighted to have a meal with friends here.
The staff were friendly and were willing to go the extra mile to give good service.
January 2, 2014
Rated 3.0 out of 5.0 by AwayForFun Lovely hotel but poor sleep quality
We stayed over on a Saturday evening. The hotel was lovely and we got a quiet room as requested. The checking in process was quick and simple. My only problem with it was the bed. The mattress was much too soft and actually felt like it was on its way out. It was actually quite impossible to get comfortable in, and I also ended up with a very uncomfortable back the following day. I am not sure if it is the case with that particular room/bed or an issue across the board although I have never had issues with mattresses in other IHG hotels in the past.
January 1, 2014
Rated 5.0 out of 5.0 by Neale90 Welcoming and courteous staff
Thank you for helping to make this Christmas-time a memorable experience for our parents. From their arrival to their departure the service was first class. They were able to enjoy their xmas break.
Their food, freshly prepared by the chef was perfect.
The service by all staff : at reception, the bar, the room maintenance team, was excellent, you have good, courteous, attentive staff.
My error was that I should have booked a room with facilities for the disabled, however they managed, without needing to request a change of room.
They are actually from the village, but have retired to the coast. They will come home again in the future to take short breaks with the family, and to stay at your hotel for top class service in a comfortable environment. Thanks again to you all.
December 30, 2013
Rated 4.0 out of 5.0 by Trishy Works Christmas Party
I would like to say we had a very nice time at our Christmas Party so much so we will be booking again for next year!
My only concern is the party hadn't got started we were sitting down to our meal and the bar didn't have the bottles of wine that we wanted they had completely run out of
Zinfandel we managed to get one bottle of Pinot Grigio Rose before they ran out of that then we asked for White Procecco but there was none left so the young man offered us Procecco Rose at the same price as the white which was a nice gesture! Maybe the bar stock needs to be over rather than under? I have managed a bar and from experience find that Christmas parties tend to use up lots of alcohol and so it is usually better to have too much rather than not enough!
Other than that we had a lovely time Thank you!
December 18, 2013
Rated 5.0 out of 5.0 by Sasmaster Lovely hotel
We had an amazing stay and a lovely Xmas party. The food would be what you would expect when catering for so many people. The bedrooms were very clean and comfortable and the breakfast was really nice. I would recommend this hotel and would stay here again.
December 18, 2013
Rated 4.0 out of 5.0 by ALBEN SECOND STAY
I have stayed at Barnsley Holiday inn on two separate occasions in November and December booking Six rooms over that period . The second time from the 4th December was not as good as the first there were things missing on the second time . For example no bath mats available as advertised . Room very cold on return in evenings . No walk in shower as requested . Perhaps next time .
December 12, 2013
Rated 1.0 out of 5.0 by TRM1 Not a good experience
On arrival there was little recognition for a Platinum member. No room upgrade, no offer of bonus points, no vouchers, only a free drink at the bar. I arrived at 20:30 and so only left bag in room before heading to the bar for food. The bar was not busy and so an order of a starter and main course should be not problem. It took a while and then both the starter and main course arrived together ! I needed to get the waiter to take the main course back to the kitchen while I ate my starter. When the main course was returned it was very hot. It was only fish, chips and peas but the batter was particularly bad - so thick that it was inedible. On returning to the room it was quite spacious. The bathroom was poor and not clean - no soap in the sink bottle, mouldy shower curtain, dirt around lower walls. On check-out I was offered a receipt from a printer that was barely readable - it took time to find a decent one. A poor hotel in all.
December 10, 2013
Rated 4.0 out of 5.0 by Ikeel2013 Very nice, clean , helpful staff,comfortable beds,
I would go to other Holiday inn hotels, but not Holiday inn express.
This was the first time we have gone away for a break, and tried Holiday inn hotel. It was very nice and the trip from Manchester over the hills to Barnsley with all the views was great, having never been up north before. Thank you to all your staff for making a nice break for my wife and I.
December 7, 2013
Rated 1.0 out of 5.0 by Steven1111 One to avoid
Booked a double room with a bath. Room was not ready at 5.30pm so I was given a single with a shower. I was told there was two functions on until 1am. I thought that meant it would be busy down stairs. what that really meant was your room will vibrate with the noise and you will hear not only the music but even the DJ speaking. I would recommend if you have to stay here do not accept a room on the first floor.
December 5, 2013
Rated 2.0 out of 5.0 by Chris9999 Poor sleep quality
On this occasion our stay was not as memorable as the last time, due to the poor quality of the mattress. Due to arriving late we had arranged for the heating to be put on , this was not done.
On the plus side good spa etc and breakfast was good.
December 1, 2013
Rated 4.0 out of 5.0 Excellent customer care from reception and duty management
I had chosen to stay at the Holiday Inn Barnsley for 4 nights on a business trip.
I had a minor problem with a fan type noise in my room which disturbed me on the first night. I reported to a very helpful receptionist who had the duty manager come and see me. I was assisted to move rooms as the noise could not be identified. The staff at this hotel are courteous and most helpful with local directions.
This rates as the best of the Holiday Inns I have tried and on this trip alone I have stayed in three.
November 25, 2013
Rated 5.0 out of 5.0 by RonnieC Super welcome
Another warm welcome, fantastic stay, great food and service with a smile.
Always 10 out of 10
November 24, 2013
Rated 3.0 out of 5.0 by Ahall41116 Not up to Holiday Inn's usual standards
A good sized room, laid out for 2 adults and 2 children. No real platinum PC recognition nor welcome pack.
No paper and pens in the room; none available at reception when complained.
Paid for breakfast on Sunday, was not advised no late breakfast, as is usual with most hotels.
Missed by 10 minutes, no real pain shared by reception.
Overall, not my best stay in Holiday Inn this year.
November 20, 2013
Rated 4.0 out of 5.0 by JWBruijsten Nice hotel, but a very soft bed
Nice hotel, not a standard holiday inn. The entrance gives you a warm feeling when you enter the lobby. Nice seats situated in the lobby area and friendly staff at the reception.
Had a nice meal at the restaurant and good service.
The only comment is about the softness of the bed. I believe I was in room 231 and it was like a lot of elephants did sleep in this bed prior to my arrival. Not a good matrass when you drove the whole day in your car and need a good sleep.
November 11, 2013
Rated 1.0 out of 5.0 by Scoobie007 cleanliness
we were disgusted when going to bed in the evening as the z bed that was provided for our son the sheets that were on it were solied.
Therefore for this experince alone i rate it lower than poor
Staff were appoligetic but the should NEVER happen
October 31, 2013
Rated 1.0 out of 5.0 by heeley5 very noisy room
The pillows were hard and i unfortunately didn't see the tag on the pillow saying you could request other pillows my husband had removed them and put them away ! and then complained all night how bad they were .THe room I think must have been over a kitchen as a loud fan noise kept us awake all night along with slamming doors and the noise from a disco downstairs. The food I had was appalling as a coeliac i know it seems to be difficult for chefs to be inventive but fruit for starter and for dessert... come on even ice cream would have been acceptable ! The main meal was dry and tasteless too .
October 30, 2013
Rated 5.0 out of 5.0 by Chrisdaisy Very enjoyable stay
Lovely room, nice and clean food was a very good standard in restaurant and a excellent service everyone seemed to care that we had a good experience.
October 23, 2013
Rated 4.0 out of 5.0 by Roguedice Bit of a mixed bag
We (wife, daughter and myself) booked an exec room, looked great, felt great, tried to get to sleep - disastor, all the airconditioning units were below our window. it was horrendous. we had booked for two nights so got out of bed and rang to see if we could change rooms. we could, the floor directly above, still terrible, which meant we had to move to a normal room the other side of the hotel. The staff were great.
had to ask to have the room rate altered at the end of the two night stay, bit of a shame to have to have to ask. overall could of got the room cheaper down the road, we had decided to pamper ourselves and it fell foul.
The food in the restaurant was great, no complaints there, buffet breakfast was good quality and well stocked. evening meal was really good quality
ther is a gym next door an it's advertised that you can use the facilities, i evne rang and asked, even asked about the nipper. shock horror the nipper could only use theswimming pool for two hours mid afternoon, which is when we were out. also dissapointing as it was another reason we chose this as a family.
October 23, 2013
Rated 5.0 out of 5.0 by Savage upgraded room and excellent service
I had booked a standard double for my husband and myself although we were travelling separately. My husband checked in a short time before me only to find we had been given a room with twin beds. However, when he went back to reception to see if we could change the room they upgraded us to the bridal suite. This was a very pleasant surprise which we very much appreciated. The next morning we had a lie in and nearly missed breakfast. Again, the service was very good as I rang to place our order to have it in our room. Everything arrived cooked to perfection and nice and hot! Very pleased with this stay. Reception staff were very friendly and helpful.
October 20, 2013
Rated 5.0 out of 5.0 by evans56 wedding 12th october 2013
i had the executive suite the room was wonderful. for me an my bridesmaid plus family to get ready for wedding ..the staff marvolous sarah co ordinater made us all very welcome she apsolutly ace shame it rained for photos in secret garden but that didnt stop us from having the best day ever..the honeymoon suite made the day even more special the treatment and all the staff the girls on reception were wonderful and very helpful ..i would like to say a very special thankyou to sarah who co ordinated all through the day and night making everyone welcome please can we have her full name to thank her personly..
October 17, 2013