Rated 3.9 out of 5 by 140
Rated 3.0 out of 5.0 by bramleys 77 Would not recommend
Central heating only on for a very short time during the evening.
Very cold all night and not on at all in the morning. O.K. for reps
but not acceptable for elderly. ( We were given a heater the second night) Very expensive wi.fi. . Very expensive food. Example, if you do not pre book breakfast you have to pay £16 each!!! Drinks from bar expensive and bar staff totally untrained. example no idea what a whisky mac was and also filled up a whisky
with too much water . We are elderly but our party ranged from 12.17, 48, 50 54 55 75 80. Would not recommend .
March 13, 2014
Rated 1.0 out of 5.0 by gnn62 Depressing
Not a nice place to stay unless you absolutely have no choice.
They do not offer internet within the price of the room.
Breakfast is poor quality, especially coffee
March 9, 2014
Rated 5.0 out of 5.0 by Sindy66 Birthday week-end
Excellent service and a lovely surprise to be given a bottle of ice cold Prosseco for my birthday. Perfect
March 7, 2014
Rated 3.0 out of 5.0 by edgy Poor initial reception.
I don't normally write reviews, but on this occasion I have to comment on the poor initial reception service that we received at this holiday inn.
After a 5 hours drive from Manchester on a Friday evening our initial reception was very poor. Being a platinum member and regular user of the Holiday inn group we usually know what to expect. On arrival the gentleman receptionists computer was playing up which was probably not helping, but on checking in we had to stand around for quite a long time juggling luggage whilst that problem was sorted, we then had to ask for the complimentary drink and snack voucher, ask for the internet access code, all of which are normally offered. There was never any recognition of us being priority club members and I have to say the initial reception was poor.
Thankfully through the rest of our week-end the ladies on the reception were exceptionally friendly.
The only other let down was that on a previous visit we had an excellent room at the front of the hotel, the room this time was at the back, smaller and overlooking the bins however it was to the same, very clean, standard.
February 12, 2014
Rated 5.0 out of 5.0 by Hunnybunny1 Lovely room comfortable bed great room service
This hotel is in a very good area lovely hotel lovely room reception very good free drink given as room not quite ready orders food to our room never had this before food very nice both me. & hubby celebrating anniversary we paid in advance so we could have the Excitative room and very nice it was indeed hopefully will be able to have this room again thank you to all staff for z very lovely evening night. & morning see you soon X
February 12, 2014
Rated 5.0 out of 5.0 by spikexxxx Wellcoming
Hi my stay was great the staff are very welcoming at reception (Chris & Debbie). And having drinks with Kevin is a great way of meeting staff and other guests that you wouldn't necessary meet.
February 9, 2014
Rated 4.0 out of 5.0 by TaviMan Thnkyou to the staff
Enjoyed our overnight stay and thanks to the staff who went the extra distance on arrival and then sorted out a suitable room for our party of eight to enjoy their meal in on a busy Saturday night.
January 29, 2014
Rated 3.0 out of 5.0 by susan Edmondson comfortable but breakfast dried out and gone past its best
breakfast dried up and not inviting, had tea and fruit as rest looked bad.
January 29, 2014
Rated 5.0 out of 5.0 by Graeme8923 Friendly, helpful staff.
I have stayed in this hotel many times and have found all of the staff helpful and friendly. Many thanks.
January 28, 2014
Rated 5.0 out of 5.0 by spikexxxx Best hotel
The staff are what make this hotel great , love staying here , they always remember your name and always smile
January 26, 2014
Rated 2.0 out of 5.0 by Boby B Very Average
friendly staff good service,
no restaurant you have to eat in the bar at very low tables, very uncomfortable. Also not a ideal area (corridor) to be eating in.
Dissapointing the hotel is becoming very tired looking and in need of lots of TLC. My advice would be to eat out on Bas vegas around the corner - better value for money and you can sit at a proper table and chair
January 15, 2014
Rated 4.0 out of 5.0 by Niallde11 Unsung hero
As always a fantastic welcome from all the staff here. As a repeat customer it almost feels like coming home nowadays. The ladies on reception are so warm and welcoming,. This time I would like to say a big thank you to Sharon in the breakfast room. Lovely, polite, attentive, welcoming, she is just a great start to the day! Merry Christmas!
December 21, 2013
Rated 4.0 out of 5.0 by suzieQ65 Enjoyed our stay
We enjoyed our stay. Only one problem we left something in the room by mistake we rang as soon as we noticed and after 3 days of phone calls saying not found it, found it, I am just waiting for someone to get it for me to make sure it is what we left. Made me feel a bit disappointed
December 18, 2013
Rated 4.0 out of 5.0 by Superman2 A warm welcome
I was greeted by two very jolly receptionists. It was two weeks before Christmas and I was offered a glass of wine and a mince pie whilst checking in. Had the two girls been sampling the fare, I wondered? No problem ordering me a taxi. Very good shower in the room. Went down for breakfast at 8.45am and although this was available until 9.30, they started clearing away at 9.00am! This hotel is well situated, in a quiet area.
December 16, 2013
Rated 5.0 out of 5.0 by GDSMAC Yet another great stay at the Holiday Inn - Basildon
I've been a regular guest at HI Basildon for most of this year and have always found the staff to be consummate professionals.
The service is straightforward, well organised and never sloppy - nothing seems to be a problem and everything is delivered with a smile!
Well done & thank you
December 14, 2013
Rated 5.0 out of 5.0 by Multiman The Perfect stay with amazing staff
The perfect place to stay
The service from all of the staff is professional, friendly, efficient, helpful and attentive and nothing is too much trouble, from the Reception staff , waiting staff and housekeeping you can tell they have all been rigorously trained.. They are attentive without being obtrusive, which is a perfect balance.
The rooms are well appointed and very comfortable, with excellent beds, wonderful bed linens great bathrooms with superb water pressure in the showers, and the added extras of a great range of toiletries
The restaurant staff work hard to cater to guest needs, the breakfast is plentiful and of an excellent standard
December 11, 2013
Rated 4.0 out of 5.0 by Gurung Nice hotel ,Would stay again .
Nice hotel , good location , comfortable bed ,clean , nice view of lake near by would definately stay again , recommended .Only downfall would be price , it could have been cheaper .
December 10, 2013
Rated 5.0 out of 5.0 by Stadders Really helpful and charming staff
I have reviewed this hotel before. All the staff are wonderful but I would like to say how charming and helpful Emma was last week. Thank you
December 8, 2013
Rated 4.0 out of 5.0 by BristolPaul Basildon
The hotel was easy to find on the outskirts of the town and overlooking a lake, so in a nice setting. It is also next to a large entertainment and dining complex, with Cinemas, late night bars and restaurants. This is handy to find somewhere to eat but late at night you get the boy racers racing around the car park and roads which wakes you up.
This is not the notes fault by any means, the staff were wonderful, But if I was woken twice by the cars midweek, I guess the weekends could be very noisy with the late night clubs and bars.
Would I stay again - Yes, but I would ask for a room facing the lake to try and shield any noise.
December 2, 2013
Rated 4.0 out of 5.0 by FAMedic Business Academy
Very Helpful staff and everything needed for business provided.
November 25, 2013
Rated 4.0 out of 5.0 by Nmo23 It would have been value for money!!
we really enjoyed our stay on 10 November. Unfortunately I have rated it value for money as poor as I have had two payments for this stay taken out of my bank account. One for £57 and other for £54, I am still waiting for someone to call me to confirm that I will be refunded for £54.00. I was told I would have a call to confirm this on Monday 11th November and I am still waiting.
November 13, 2013
Rated 4.0 out of 5.0 by Mark1andonly great service
Very comfortable friendly staff would definately return
November 6, 2013
Rated 5.0 out of 5.0 by Chrispaul66 Great team always willing to help
The staff at Basildon's Holiday Inn are the best I have experienced anywhere I have stayed. They are attentive to your needs at all times. Well done!!!
November 6, 2013
Rated 5.0 out of 5.0 by Susiedd Great breakfast, fantastic staff.
I recently stayed with my 2 sons for one night. It was quite late when we arrived and my sons were tired. The reception staff were truly fantastic. Very welcoming and efficient. The boys were given goodie bags and a glass of wine was sent up for me.
The room had two king size beds and the boys and I had a good night's sleep (after they'd spent a fair bit of time choosing their pillow firmness from the selection on offer!). The room was very clean and spacious, with a sofa/desk area and small lobby with ample wardrobe space. The bathroom, although on the small side, was well equipped with toiletries and had a powerful shower.
Breakfast the next day was excellent. My boys especially enjoyed the make your own pancake machine! Again, the service in the restaurant was excellent. Very friendly staff and nothing was too much trouble.
I have stayed here before and would not hesitate to stay again. I would definitely recommend this hotel.
November 3, 2013
Rated 3.0 out of 5.0 by Nick1983 So noisy
Lovley hotel, great food and friendly staff. However trying to get a peaceful nights sleep is a nightmare thanks to all the boy racers in the car park beeping horns and wheel spinning
October 15, 2013
Rated 5.0 out of 5.0 by Pans1301 Weekend family stay quiet and comfortable
From our late arrival after 11pm until our departure 2 days later, all the staff made every effort to make sure all our needs were met. Polite, courteous and helpful are very well deserved descriptions and the rooms were clean and comfortable. Our lake view room was especially quiet with a lovely view. Amenities surrounding the hotel were varied and gave ample choice of eateries. We did not eat in the hotel so cannot comment on the food. Would definitely stay here again.
October 9, 2013
Rated 4.0 out of 5.0 by KarenJM Very comfortable room
Very clean and comfortable room, with nearly everything I needed, including iron and ironing board. Staff very helpful.
I was disappointed to find I would have to pay (quite a lot) for wifi. This might stop me staying at Holiday Inn again.
October 1, 2013
Rated 3.0 out of 5.0 by MarriottNextTime Unpleasant Surprise
It took nearly an hour to ready my room ... thanks for the complimentary drink coupon though.
Once in my room, I sat down at my desk for a conference call. I didn't think it necessary to chain my door and throw the deadbolt lock ... OOPS! In the middle of my conference call, there came a knock on the door and, before I could cover the 4 meters between the desk and the door, a male hotel employee let himself into my room!!!!!!!!!!!!
This was most unsettling!
September 30, 2013
Rated 5.0 out of 5.0 by cricket12345 Great service from staff
We arrived at the Holiday in as we decided to stay local to where we were dinning that evening. It was my wife's birthday so we wanted a special evening. Well we got that as the Reception Manager upgraded our room and delivered a bottle of champagne to my wife which was a fantastic touch.
In this day and age it was a rare but very much appreciated gesture. All the staff at the hotel have a good attitude and the breakfast in the morning was great. We only live 15 miles from the hotel and we would not normally have stayed. I am glad we did.
With my job over the past 5 -10years I have stayed in many Holiday Inns and also Holiday Inn Express and by far this is the best customer service we have ever received.
The staff are a credit to your company .
September 25, 2013
Rated 1.0 out of 5.0 Awful
The walls are the thinnest I have ever experienced, may as well have been sharing with the people next door
September 24, 2013