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Rated 3.9 out of 5 by 135 reviewers.
Rated 5.0 out of 5.0 by Wellcoming Hi my stay was great the staff are very welcoming at reception (Chris & Debbie). And having drinks with Kevin is a great way of meeting staff and other guests that you wouldn't necessary meet. February 9, 2014
Rated 4.0 out of 5.0 by Thnkyou to the staff Enjoyed our overnight stay and thanks to the staff who went the extra distance on arrival and then sorted out a suitable room for our party of eight to enjoy their meal in on a busy Saturday night. January 29, 2014
Rated 3.0 out of 5.0 by comfortable but breakfast dried out and gone past its best breakfast dried up and not inviting, had tea and fruit as rest looked bad. January 29, 2014
Rated 5.0 out of 5.0 by Friendly, helpful staff. I have stayed in this hotel many times and have found all of the staff helpful and friendly. Many thanks. January 28, 2014
Rated 5.0 out of 5.0 by Best hotel The staff are what make this hotel great , love staying here , they always remember your name and always smile January 26, 2014
Rated 2.0 out of 5.0 by Very Average friendly staff good service, no restaurant you have to eat in the bar at very low tables, very uncomfortable. Also not a ideal area (corridor) to be eating in. Dissapointing the hotel is becoming very tired looking and in need of lots of TLC. My advice would be to eat out on Bas vegas around the corner - better value for money and you can sit at a proper table and chair January 15, 2014
Rated 4.0 out of 5.0 by Unsung hero As always a fantastic welcome from all the staff here. As a repeat customer it almost feels like coming home nowadays. The ladies on reception are so warm and welcoming,. This time I would like to say a big thank you to Sharon in the breakfast room. Lovely, polite, attentive, welcoming, she is just a great start to the day! Merry Christmas! December 21, 2013
Rated 4.0 out of 5.0 by Enjoyed our stay We enjoyed our stay. Only one problem we left something in the room by mistake we rang as soon as we noticed and after 3 days of phone calls saying not found it, found it, I am just waiting for someone to get it for me to make sure it is what we left. Made me feel a bit disappointed December 18, 2013
Rated 4.0 out of 5.0 by A warm welcome I was greeted by two very jolly receptionists. It was two weeks before Christmas and I was offered a glass of wine and a mince pie whilst checking in. Had the two girls been sampling the fare, I wondered? No problem ordering me a taxi. Very good shower in the room. Went down for breakfast at 8.45am and although this was available until 9.30, they started clearing away at 9.00am! This hotel is well situated, in a quiet area. December 16, 2013
Rated 5.0 out of 5.0 by Yet another great stay at the Holiday Inn - Basildon I've been a regular guest at HI Basildon for most of this year and have always found the staff to be consummate professionals. The service is straightforward, well organised and never sloppy - nothing seems to be a problem and everything is delivered with a smile! Well done & thank you GD December 14, 2013
Rated 5.0 out of 5.0 by The Perfect stay with amazing staff The perfect place to stay The service from all of the staff is professional, friendly, efficient, helpful and attentive and nothing is too much trouble, from the Reception staff , waiting staff and housekeeping you can tell they have all been rigorously trained.. They are attentive without being obtrusive, which is a perfect balance. The rooms are well appointed and very comfortable, with excellent beds, wonderful bed linens great bathrooms with superb water pressure in the showers, and the added extras of a great range of toiletries The restaurant staff work hard to cater to guest needs, the breakfast is plentiful and of an excellent standard December 11, 2013
Rated 4.0 out of 5.0 by Nice hotel ,Would stay again . Nice hotel , good location , comfortable bed ,clean , nice view of lake near by would definately stay again , recommended .Only downfall would be price , it could have been cheaper . December 10, 2013
Rated 5.0 out of 5.0 by Really helpful and charming staff I have reviewed this hotel before. All the staff are wonderful but I would like to say how charming and helpful Emma was last week. Thank you December 8, 2013
Rated 4.0 out of 5.0 by Basildon The hotel was easy to find on the outskirts of the town and overlooking a lake, so in a nice setting. It is also next to a large entertainment and dining complex, with Cinemas, late night bars and restaurants. This is handy to find somewhere to eat but late at night you get the boy racers racing around the car park and roads which wakes you up. This is not the notes fault by any means, the staff were wonderful, But if I was woken twice by the cars midweek, I guess the weekends could be very noisy with the late night clubs and bars. Would I stay again - Yes, but I would ask for a room facing the lake to try and shield any noise. December 2, 2013
Rated 4.0 out of 5.0 by Business Academy Very Helpful staff and everything needed for business provided. November 25, 2013
Rated 4.0 out of 5.0 by It would have been value for money!! we really enjoyed our stay on 10 November. Unfortunately I have rated it value for money as poor as I have had two payments for this stay taken out of my bank account. One for £57 and other for £54, I am still waiting for someone to call me to confirm that I will be refunded for £54.00. I was told I would have a call to confirm this on Monday 11th November and I am still waiting. November 13, 2013
Rated 4.0 out of 5.0 by great service Very comfortable friendly staff would definately return November 6, 2013
Rated 5.0 out of 5.0 by Great team always willing to help The staff at Basildon's Holiday Inn are the best I have experienced anywhere I have stayed. They are attentive to your needs at all times. Well done!!! November 6, 2013
Rated 5.0 out of 5.0 by Great breakfast, fantastic staff. I recently stayed with my 2 sons for one night. It was quite late when we arrived and my sons were tired. The reception staff were truly fantastic. Very welcoming and efficient. The boys were given goodie bags and a glass of wine was sent up for me. The room had two king size beds and the boys and I had a good night's sleep (after they'd spent a fair bit of time choosing their pillow firmness from the selection on offer!). The room was very clean and spacious, with a sofa/desk area and small lobby with ample wardrobe space. The bathroom, although on the small side, was well equipped with toiletries and had a powerful shower. Breakfast the next day was excellent. My boys especially enjoyed the make your own pancake machine! Again, the service in the restaurant was excellent. Very friendly staff and nothing was too much trouble. I have stayed here before and would not hesitate to stay again. I would definitely recommend this hotel. November 3, 2013
Rated 3.0 out of 5.0 by So noisy Lovley hotel, great food and friendly staff. However trying to get a peaceful nights sleep is a nightmare thanks to all the boy racers in the car park beeping horns and wheel spinning October 15, 2013
Rated 5.0 out of 5.0 by Weekend family stay quiet and comfortable From our late arrival after 11pm until our departure 2 days later, all the staff made every effort to make sure all our needs were met. Polite, courteous and helpful are very well deserved descriptions and the rooms were clean and comfortable. Our lake view room was especially quiet with a lovely view. Amenities surrounding the hotel were varied and gave ample choice of eateries. We did not eat in the hotel so cannot comment on the food. Would definitely stay here again. October 9, 2013
Rated 4.0 out of 5.0 by Very comfortable room Very clean and comfortable room, with nearly everything I needed, including iron and ironing board. Staff very helpful. I was disappointed to find I would have to pay (quite a lot) for wifi. This might stop me staying at Holiday Inn again. October 1, 2013
Rated 3.0 out of 5.0 by Unpleasant Surprise It took nearly an hour to ready my room ... thanks for the complimentary drink coupon though. Once in my room, I sat down at my desk for a conference call. I didn't think it necessary to chain my door and throw the deadbolt lock ... OOPS! In the middle of my conference call, there came a knock on the door and, before I could cover the 4 meters between the desk and the door, a male hotel employee let himself into my room!!!!!!!!!!!! This was most unsettling! September 30, 2013
Rated 5.0 out of 5.0 by Great service from staff We arrived at the Holiday in as we decided to stay local to where we were dinning that evening. It was my wife's birthday so we wanted a special evening. Well we got that as the Reception Manager upgraded our room and delivered a bottle of champagne to my wife which was a fantastic touch. In this day and age it was a rare but very much appreciated gesture. All the staff at the hotel have a good attitude and the breakfast in the morning was great. We only live 15 miles from the hotel and we would not normally have stayed. I am glad we did. With my job over the past 5 -10years I have stayed in many Holiday Inns and also Holiday Inn Express and by far this is the best customer service we have ever received. The staff are a credit to your company . September 25, 2013
Rated 1.0 out of 5.0 Awful The walls are the thinnest I have ever experienced, may as well have been sharing with the people next door September 24, 2013
Rated 5.0 out of 5.0 Very Comfortable Just spent a short stay with my wife at the above.Excellent room very clean and comfortable, and staff very helpfull thank you well done..Our room overlooked the two lakes one with the wakeboarders on which was superb to watch. The location is very good as its on the festival leisure park,lots to do ,plenty of places to eat and be entertained. We had a wonderful short stay and will be back. Stayed August 2013, travelled as a couple September 9, 2013
Rated 2.0 out of 5.0 by 1st Wedding Anniversary I would first like to say a big thank you to the blonde lady working on reception on Saturday 31st August afternoon (didn't catch her name). She made our welcome very friendly and welcoming. It is in a nice location, very clean and friendly staff. On Sunday morning my wife and I went to the bar area to get a Starbuck's coffee, this was at 9.15am (the bar should be open at 9am as per the on-screen info). No one was at the bar to serve us so I asked the lady on reception if i could order a coffee. She said sure that just get hold of a member of staff to help. We waited for 20 minutes until a member of staff to turn up, it took her 10 minutes to open the micros till then she asked what I wanted. I replied 1 medium latte and 1 medium mocha, i dont know if i said the wrong thing on not because all she did was made sighing noise then walked off not saying another word to me. Had to wait another 15 minutes until it got to the point where my wife and I went to Toby Carvery for a coffee. Bit of shame really as im always been very happy with IHG hotels and staff but I just have to let staff of IHG HQ how one waitress decided to turn her nose up at making a coffee. September 4, 2013
Rated 5.0 out of 5.0 by Friendly staff I stay in lots of hotels such as this one, but this has without doubt the friendliest staff of any hotel I've stayed in. From checking in through to the staff who look after residents at breakfast, they all make me feel very welcomed and looked after. September 1, 2013
Rated 3.0 out of 5.0 by room cleanliness room standard not up to your usual standard, e.g. damaged paintwork, dirty sealant in bathroom, cracked / stained mugs, insufficient coffee / milk etc, in general just felt downmarket from your usual "quality" feel. August 31, 2013
Rated 5.0 out of 5.0 by friendly and lovely hotel the staff are so friendly and helpful (especially the reception staff!).nothing is too much trouble for them.i stay here on a regular basis and would recommend it strongly.the food is excellent and the rooms are spotlessly clean and towels,etc changed excellent hotel.congratulations to the management and staff. August 28, 2013
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