Rated 3.9 out of 5 by 118
Rated 5.0 out of 5.0 by Chrispaul66 Great team always willing to help
The staff at Basildon's Holiday Inn are the best I have experienced anywhere I have stayed. They are attentive to your needs at all times. Well done!!!
November 6, 2013
Rated 5.0 out of 5.0 by Susiedd Great breakfast, fantastic staff.
I recently stayed with my 2 sons for one night. It was quite late when we arrived and my sons were tired. The reception staff were truly fantastic. Very welcoming and efficient. The boys were given goodie bags and a glass of wine was sent up for me.
The room had two king size beds and the boys and I had a good night's sleep (after they'd spent a fair bit of time choosing their pillow firmness from the selection on offer!). The room was very clean and spacious, with a sofa/desk area and small lobby with ample wardrobe space. The bathroom, although on the small side, was well equipped with toiletries and had a powerful shower.
Breakfast the next day was excellent. My boys especially enjoyed the make your own pancake machine! Again, the service in the restaurant was excellent. Very friendly staff and nothing was too much trouble.
I have stayed here before and would not hesitate to stay again. I would definitely recommend this hotel.
November 3, 2013
Rated 3.0 out of 5.0 by Nick1983 So noisy
Lovley hotel, great food and friendly staff. However trying to get a peaceful nights sleep is a nightmare thanks to all the boy racers in the car park beeping horns and wheel spinning
October 15, 2013
Rated 5.0 out of 5.0 by Pans1301 Weekend family stay quiet and comfortable
From our late arrival after 11pm until our departure 2 days later, all the staff made every effort to make sure all our needs were met. Polite, courteous and helpful are very well deserved descriptions and the rooms were clean and comfortable. Our lake view room was especially quiet with a lovely view. Amenities surrounding the hotel were varied and gave ample choice of eateries. We did not eat in the hotel so cannot comment on the food. Would definitely stay here again.
October 9, 2013
Rated 4.0 out of 5.0 by KarenJM Very comfortable room
Very clean and comfortable room, with nearly everything I needed, including iron and ironing board. Staff very helpful.
I was disappointed to find I would have to pay (quite a lot) for wifi. This might stop me staying at Holiday Inn again.
October 1, 2013
Rated 3.0 out of 5.0 by MarriottNextTime Unpleasant Surprise
It took nearly an hour to ready my room ... thanks for the complimentary drink coupon though.
Once in my room, I sat down at my desk for a conference call. I didn't think it necessary to chain my door and throw the deadbolt lock ... OOPS! In the middle of my conference call, there came a knock on the door and, before I could cover the 4 meters between the desk and the door, a male hotel employee let himself into my room!!!!!!!!!!!!
This was most unsettling!
September 30, 2013
Rated 5.0 out of 5.0 by cricket12345 Great service from staff
We arrived at the Holiday in as we decided to stay local to where we were dinning that evening. It was my wife's birthday so we wanted a special evening. Well we got that as the Reception Manager upgraded our room and delivered a bottle of champagne to my wife which was a fantastic touch.
In this day and age it was a rare but very much appreciated gesture. All the staff at the hotel have a good attitude and the breakfast in the morning was great. We only live 15 miles from the hotel and we would not normally have stayed. I am glad we did.
With my job over the past 5 -10years I have stayed in many Holiday Inns and also Holiday Inn Express and by far this is the best customer service we have ever received.
The staff are a credit to your company .
September 25, 2013
Rated 1.0 out of 5.0 Awful
The walls are the thinnest I have ever experienced, may as well have been sharing with the people next door
September 24, 2013
Rated 5.0 out of 5.0 Very Comfortable
Just spent a short stay with my wife at the above.Excellent room very clean and comfortable, and staff very helpfull thank you well done..Our room overlooked the two lakes one with the wakeboarders on which was superb to watch.
The location is very good as its on the festival leisure park,lots to do ,plenty of places to eat and be entertained.
We had a wonderful short stay and will be back.
Stayed August 2013, travelled as a couple
September 9, 2013
Rated 2.0 out of 5.0 by PWS2013 1st Wedding Anniversary
I would first like to say a big thank you to the blonde lady working on reception on Saturday 31st August afternoon (didn't catch her name). She made our welcome very friendly and welcoming.
It is in a nice location, very clean and friendly staff.
On Sunday morning my wife and I went to the bar area to get a Starbuck's coffee, this was at 9.15am (the bar should be open at 9am as per the on-screen info). No one was at the bar to serve us so I asked the lady on reception if i could order a coffee. She said sure that just get hold of a member of staff to help.
We waited for 20 minutes until a member of staff to turn up, it took her 10 minutes to open the micros till then she asked what I wanted. I replied 1 medium latte and 1 medium mocha, i dont know if i said the wrong thing on not because all she did was made sighing noise then walked off not saying another word to me.
Had to wait another 15 minutes until it got to the point where my wife and I went to Toby Carvery for a coffee.
Bit of shame really as im always been very happy with IHG hotels and staff but I just have to let staff of IHG HQ how one waitress decided to turn her nose up at making a coffee.
September 4, 2013
Rated 5.0 out of 5.0 by walsh67 Friendly staff
I stay in lots of hotels such as this one, but this has without doubt the friendliest staff of any hotel I've stayed in. From checking in through to the staff who look after residents at breakfast, they all make me feel very welcomed and looked after.
September 1, 2013
Rated 3.0 out of 5.0 by js1madrid room cleanliness
room standard not up to your usual standard, e.g. damaged paintwork, dirty sealant in bathroom, cracked / stained mugs, insufficient coffee / milk etc, in general just felt downmarket from your usual "quality" feel.
August 31, 2013
Rated 5.0 out of 5.0 by happyholidayer friendly and lovely hotel
the staff are so friendly and helpful (especially the reception staff!).nothing is too much trouble for them.i stay here on a regular basis and would recommend it strongly.the food is excellent and the rooms are spotlessly clean and towels,etc changed daily.an excellent hotel.congratulations to the management and staff.
August 28, 2013
Rated 5.0 out of 5.0 by Pompey Great friendly staff who provide a great service
I stop over in this hotel on a regular basis and have always praised the Manager and his staff for the service they provide. The breakfast is great and the evening bar meals, although a limited menu is adequate. This isn't a problem as there are numerous choices of restaurants within easy walking distance.
The rooms and 'common areas' are always clean and airy. I would recommend this to anyone who wants comfort.
August 25, 2013
Rated 5.0 out of 5.0 by JillK Last minute booking
I turned up late on Thursday evening, looking for a room for that night and the following four nights. The staff on duty couldn't have been more helpful and they found me a room. The room was very comfortable and I thoroughly enjoyed my stay here. My son, who was with me, is a Ceoliac and the night staff made sure that there would be suitable choices for him at breakfast. The chef came out the next morning to discuss my son's requirements and he had gluten free rolls ready for him. Very impressed with the whole experience, I would recommend The Holiday Inn without hesitation.
August 24, 2013
Rated 5.0 out of 5.0 by Scottie1 Great hotel and staff!
As a Platinum member, my wife and I checked in using a 4 night Points break rewards nights offer.
A very friendly/helpful receptionist had our room cards ready, handing them to us with a really cheerful greeting.
We were rewarded for our membership loyality with drinks and snacks vouchers for 2 people - thank you for that!
We were out and about from very early on each day and did not try the breakfast.
On the first two nights we ate within the range offered at the Festival Park restaurants and they were sadly basic at best.
We ordered room service on the third night and enjoyed the best dinner of our stay. Great quality, good portions, although true perhaps a little expensive. Indeed, on our last night the bar, which was doing great trade as seemed usual, was sold out of our meal choices, and we had little choice but to bring in a takeaway meal from a third eatery nearby which too was bland at best.
All the bar staff, receptionists and cleaning staff we encountered were exceptionally friendly, had a great sense of delivering excellent customer service and we found the hotel to be spotless. Indeed, the gentleman who cleaned our room each day is a great credit to the hotel and I suspect that my wife would be happy to adopt him if he would work as well at our home.
A little loud at night thanks to the boy racers - try for a room at the back.
We certainly hope that we have a need to return and we would make sure to place our meal orders early!
August 22, 2013
Rated 5.0 out of 5.0 by haughian wonderful stay
This was the second Holiday Inn we have been to in the past two weeks and again we were impressed.The room was very spacious and clean,and the public areas were comfortable and inviting.The staff were excellent and one young lady named Chris was very helpful and went out of her way to make our stay a thoroughly wonderful experience. The only down side was the price of the breakfast,which at £15.95 was a bit steep ,especially as there are various other outlets in walking distance
August 22, 2013
Rated 4.0 out of 5.0 by Moet15 Comfortable beds and helpful staff
Comfortable place, clean and tidy. Bedrooms are nice with a choice of different pillows and biscuits with the tea and coffee making facilities, always a good thing! The staff were very helpful as I had left something in the room after departing they held it for me until I could return to collect it a few days later. Good experience overall
August 20, 2013
Rated 5.0 out of 5.0 by Cath66 Family Accommodation
We have now staid at Holiday Inn Basildon three times in the executive double family rooms.
This is a very comfortable stay in a spacious and quiet accommodation for our family of three and reasonably priced per night.
The location of the Holiday Inn on the Leisure Park is great for us travelling to the south from Yorkshire to visit family and friends and even sight see in London! We have found it very conveniently located for these reasons. Also being on the Leisure Park is great for a variety of restaurants and the cinema complex which we visited this time.
I found that using the booking facility enabling me to change dates or number of nights up to 4pm on day of arrival is very important for me travelling from a long distance. In fact I had to delay this time by a day for arriving due to unforseen circumstances and was able to ring and change the arrangements quickly. It is worth paying a bit more for this service. Also the rate for the room was reduced each night slightly after the first night and made a saving on the final bill.
We are very pleased with our stay at Holiday Inn Basildon and will be booking again the next time we are visiting Essex/London .
August 19, 2013
Rated 4.0 out of 5.0 by Goodie55 Lovely hotel
Comfortable...and a great location..enjoyed our stay very much would definitely go back.
August 17, 2013
Rated 2.0 out of 5.0 by Paddyatpower Laterooms
Only suitable as opposed to chosen, sadly took the mick with the breakfast charge, maybe as usual in U.K business holiday inn think a captive audience is fine to rip off, won't be bothering with them again .
August 17, 2013
Rated 5.0 out of 5.0 by fatgran As usual first class
Once again we had cause to stay at the holiday Inn Basildon. As usual the stay was first class. The staff at reception were again very friendly, helpful, and polite. Breakfast cannot be faulted, plenty of choice and again very friendly and helpful staff. I am just about to book another stay at this hotel.
August 14, 2013
Rated 2.0 out of 5.0 by M066 Noisy neighbours
3rd night of 3 was ruined by noisy neighbours, talking loudly from 11pm to 5 am continuously, loud enough for us to identify swear words, forcing us to leave early. The hotel management was sympathetic but could do little about it as they were not partying or obviously drunk. We received a refund of £35 on the bill.
August 11, 2013
Rated 1.0 out of 5.0 by Setty No room when checked in
I had booked my stay atleast 1 week in advance and my booking was confirmed. However when I arrived for check-in on due date, I was told there is no room available!! I was asked to check into another hotel for a night and return next day. I did as told. When I arrived next day around 11Am, there is still no room. Since I had a morning appointment, I left my luggage in hotel reception and set off for my appointment. When I returned that day evening, my luggage was still lying in reception. Finally I was given a room and I moved my luggage into the room to settle down.
This was a horrible experience for me. I dont think the staff had any regrets. All they said was they were sorry for inconvenience.
August 4, 2013
Rated 3.0 out of 5.0 by BBG1976 Beware of foriegn hairs in the bathroom
We found the hotel and bedroom area to be really quite nice but that was before I went for a bath.
I found (a photographed) small hairs on the head area of the bath and a long piece of hair on the side of the bath - my boyfriend, our boys and I all have short hair!
I then looked more closely at the bathroom and found lots of hair (head and otherwise) around the bath area. I went down to complain and they said that they could not move us to another room as they were fully booked, which is perfectly acceptable. However, they said they would send someone up to clean the bathroom but this person never materialised. They also said I could have a refund but later on they spoke to my boyfriend and gave him a letter for a free stay which is not what I requested. We did get a free breakfast however and this was extremely good. Very disappointing.
August 3, 2013
Rated 5.0 out of 5.0 by jayneD59 A lovely getaway
Nothing but good things to say, very helpful and friendly staff.
Nothing was too much for them and service was always with a smile from the receptionist to the lovely girls in the dining room.
You cannot stay and miss the breakfast the choice and quality was excellent .We will definitely be back and the view from our room was lovely overlooking the gardens and lake.
August 3, 2013
Rated 4.0 out of 5.0 by darlo100 DISABLED ROOM
I had a stroke in May this year and this was my first night away apart from 2 months in hospital.
The room was very good with all the disabled amenities and my wife and I had a lovely night.
The hotel was well placed and the area was good.
August 3, 2013
Rated 4.0 out of 5.0 by Capt131 Capt131
The hotel was good on all fronts apart from the beds which were far too soft for my liking and this would put me off going again.
August 1, 2013
Rated 4.0 out of 5.0 by VC78 A break from the kids
Booking an executive room and a couple of bottles of Proseco, this hotel provided the perfect get away from the kids. Nice clean rooms and friendly staff. My only request would have been that they let me know my husband had left some shoes there when the cleaners cleaned the room. Overall, a fantastic night
July 27, 2013
Rated 1.0 out of 5.0 by SiouxAA Poor rooms
Smelly room. Water tap in bathroom not in order. Not very clean.
Positve point: Location
July 18, 2013