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Rated 4.3 out of 5 by 100 reviewers.
Rated 1.0 out of 5.0 by Very Polite and ameanable Staff Very Polite and ameanable Staff , Front of house, bar and restaurant Staff very good. Shame about quality of food and noise from other guests Poor condition furniture and small size of rooms Very noisy in room (TV from adjoining room) and other guests in the restaurant but the staff cannot be held accountable for that. Over the years I have stayed in many I.H.G. Hotels all over the world. Would I stay here again, Unfortunately it would be NO Thanks there are plenty of other hotels in the area for less money. August 24, 2014
Rated 3.0 out of 5.0 by The Staff Try Hard at this Older Property An older property with small rooms - I would not stay again - the staff are excellent and try hard to make up for the hard product, the free internet for IHG Platinum was very slow, and rellay was only there to encourage you to pay extra for the higher speed. August 23, 2014
Rated 5.0 out of 5.0 by Good service and rooms My stay was very enjoyable and the only problem was at check out with the bill not correct due to the fact that as I was staying Bed, breakfast and dinner I was charged twice for the meals. This oversight was put correct by an adjusted bill when I pointed out the mistake. The only other point I would make is that having booked for dinner it had to be taken in a lounge area where the seating was not as comfortable as eating in the restaurant. August 22, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. made us welcome and staff friendly overall stay was extremely satisfying August 21, 2014
Rated 5.0 out of 5.0 Perfect Privacy followed by a Beautiful Breakfast Having only 20 hours to spend together in this the 43rd year of our Romance, we continued to return to a Holiday Inn, knowing that everything would be perfect and we could safely leave all our plans to the excellent staff to carry out. As always, everything was perfect, unobtrusive service that you wouldn't know was there unless it was taken away. Thanks to all staff, particularly the enterprising young man who managed to find me some extra tea-bags when my Northern desire for a nice cup of tea had exhausted the normally ample supply for a normal person. Much gratitude for our enjoyment of those snatched hours. August 14, 2014
Rated 5.0 out of 5.0 by great stay Every thing was great and wonderful room was just right August 14, 2014
Rated 4.0 out of 5.0 by very noisy very noisy hotel as there was no control over children running around corridors late at night. Woken by reception at 12.30 am by mistake... then couldn't sleep so not very good. Hotel food and facilities good but staff poor. August 14, 2014
Rated 5.0 out of 5.0 by Great service Exceptionally polite and attentive staff, nice all-round hotel with comfy rooms and good food. Could benefit from a more enclosed and less bright lounge. August 12, 2014
Rated 5.0 out of 5.0 by Great rooms and great service Very enjoyable stay. Staff were very helpful and friendly, especially Cady (?) Restaurant manager. Thank you! August 11, 2014
Rated 4.0 out of 5.0 by Business Stay Good hotel which is being updated. Good location for central Basingstoke. August 9, 2014
Rated 5.0 out of 5.0 by Wonderful welcoming staff Easy to find, plenty of parking and an attentive welcome at reception. Arriving Sunday evening the restaurant was closed but the bar offered an excellent selection of food. Room was comfortable and quiet. If you are in Basingstoke for business or liesure, I would heartily recommend this Holiday Inn. August 1, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. great staff. would stay again without doubt if in that area. The hotel position was convenient to all routes and easy to find and park. July 31, 2014
Rated 5.0 out of 5.0 by Great for business stopover Fantastic room with everything you need. Short walk into town for dinner. Breakfast was good quality and a good range of food to choose from, including pancakes! July 6, 2014
Rated 4.0 out of 5.0 by Good stay Good nights sleep, staff very friendly and efficient room service. Sadly in room no mobile reception, the only negative July 1, 2014
Rated 5.0 out of 5.0 by Relaxing stay with fantastic service We recently stayed at the Basingstoke Holiday Inn for one night and have not enjoyed a more relaxing stay for as long as I can remember. The room was spotless, spacious and of a very good quality. We ate in the hotel in the evening and the meals were very tasty and prompt. The only issue was the childrens pizza, the base was more like a pastry and very dry. This was made up for by pudding and free cookies and milk. The staff could not have been more friendly and attentive to every request, nothing was too much for them. On a whole a fantastic stay and would definately recommend it to anyone!!! July 1, 2014
Rated 5.0 out of 5.0 by A very pleasant hotel Great service from all the staff and the hotel was clean and has a relaxing atmosphere. June 26, 2014
Rated 5.0 out of 5.0 by Suited our requirements Good value, service in a comfortable environment providing what we expected and experienced previously. June 26, 2014
Rated 5.0 out of 5.0 by Holiday inn Basingstoke Great hotel, friendly staff always willing to help, only downside is drinks and food very expensive, if you stay a few nights the sheets don't get changed, was a little cold in room and no heating only air con June 22, 2014
Rated 5.0 out of 5.0 by Lovelt hotel and grear service We enjoyed our stay at this hotel.Warm welcome,friendly and helpful staff.Food was very lovely and filling.Appearance of hotel excellent.A very convenient location.Recommended to stay at this hotel,no bad points. June 21, 2014
Rated 3.0 out of 5.0 by Average Hotel Frontdesk need to improve their service and show more hospitality and welcome to their guest. June 19, 2014
Rated 5.0 out of 5.0 by Another great stay This Hotel was the most competitive in the area for a visit to see family. It was the third time of staying there and as before, the grounds were tidy, plenty of car parking space, a good welcome and a comfortable room. June 19, 2014
Rated 1.0 out of 5.0 by Old and expensive Booked online for two nights and found out whilst checking out the hotel changes the prices during the week if they get busy. I stay in holiday inns a lot and this was the poorest I have stayed in for the price it commands, it's old and dated with the rooms really small. This hotel chain is normally great and this one hotel won't put me off, however I won't be stating at this one again and would not recommend. June 14, 2014
Rated 4.0 out of 5.0 by comfortable weekend break 1 slight disappointment was that a service charge was added to our dining bill without us being informed--this should have been mentioned at the time. The break fast was ok on Saturday but on Sunday there wasn't enough staff to cope (not their fault). this meant waiting for food replenishment & tables taking a time to be cleared. Service needs to be improved but overall satisfactory. June 14, 2014
Rated 4.0 out of 5.0 by Quiet comfortable room We asked for a quiet room as I am a light sleeper and were given 220 which was an executive room at the end of a corridor , so very quiet. Shower excellent and nice large, fluffy towels. Breakfast good and all staff we encountered were very pleasant and helpful. June 12, 2014
Rated 5.0 out of 5.0 by Had an enjoyable stay at the Holiday Inn Basingstoke. We had a great stay at the Holiday Inn Basingstoke from Saturday to Sunday 31st May 2014. Pleasant staff. The room was very clean and modern. The beds were very comfy, as were the pillows. Everything seemed new; the towels (excellent quality), sheets, carpet, furniture etc. We had a kettle with usual tea and coffee sachets. No fridge, but that didn't bother us. I liked that they had mugs rather than those tiny cups. The tv was a modern lcd. The cooked breakfast was good, especially the sausages (I wish I knew where to get sausages like that). Plenty of choice on the buffet, hot and cold. Tea and coffee was served at the table. Coffee was good. Very pleasant breakfast room. I would recommend this hotel. June 8, 2014
Rated 2.0 out of 5.0 by Room 206 on Tuesday night Room was ok. Gentleman in room 208 probably drunk, sung at the top of his voice from midnight onwards. Complained to reception. They did come up.but afterwards it got worse and he started banging on the wall. Rang down again and reception came up again. Got the impression they didn't quite know what to do, as i asked for he could be moved (or me), an they said 'sorry we are full' He finally shut up at about 3am. I got about 3 hours sleep. Staff were v.pleasnt overall but really had a bad time June 7, 2014
Rated 5.0 out of 5.0 by all round excellence A very enjoyable and comfortable experience in a clean hotel the only minor complaint was Dr-caffeine coffee in the room June 5, 2014
Rated 3.0 out of 5.0 by shame about no wifi Would have been a great stay if they had free wifi June 4, 2014
Rated 4.0 out of 5.0 by Good Base Working in Bassingstoke on a project, so location great free use of the sports centre a great idea, food great June 4, 2014
Rated 5.0 out of 5.0 by Excellent value for money The family executive room was most comfortable and well furnished. Clean and well decorated. The full English buffet breakfast waswell cooked and we felt looked after without too much intrusive attention from the restaurant staff. May 31, 2014
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