Rated 4.3 out of 5 by 111
Rated 3.0 out of 5.0 by matrix_neo Average Hotel
Frontdesk need to improve their service and show more hospitality and welcome to their guest.
June 19, 2014
Rated 5.0 out of 5.0 by Sue1953 Another great stay
This Hotel was the most competitive in the area for a visit to see family. It was the third time of staying there and as before, the grounds were tidy, plenty of car parking space, a good welcome and a comfortable room.
June 19, 2014
Rated 1.0 out of 5.0 by D123456 Old and expensive
Booked online for two nights and found out whilst checking out the hotel changes the prices during the week if they get busy. I stay in holiday inns a lot and this was the poorest I have stayed in for the price it commands, it's old and dated with the rooms really small. This hotel chain is normally great and this one hotel won't put me off, however I won't be stating at this one again and would not recommend.
June 14, 2014
Rated 4.0 out of 5.0 by raygee67 comfortable weekend break
1 slight disappointment was that a service charge was added to our dining bill without us being informed--this should have been mentioned at the time. The break fast was ok on Saturday but on Sunday there wasn't enough staff to cope (not their fault).
this meant waiting for food replenishment & tables taking a time to be cleared. Service needs to be improved but overall satisfactory.
June 14, 2014
Rated 4.0 out of 5.0 by Sharon20 Quiet comfortable room
We asked for a quiet room as I am a light sleeper and were given 220 which was an executive room at the end of a corridor , so very quiet.
Shower excellent and nice large, fluffy towels.
Breakfast good and all staff we encountered were very pleasant and helpful.
June 12, 2014
Rated 5.0 out of 5.0 by Holstogo Had an enjoyable stay at the Holiday Inn Basingstoke.
We had a great stay at the Holiday Inn Basingstoke from Saturday to Sunday 31st May 2014. Pleasant staff. The room was very clean and modern. The beds were very comfy, as were the pillows. Everything seemed new; the towels (excellent quality), sheets, carpet, furniture etc. We had a kettle with usual tea and coffee sachets. No fridge, but that didn't bother us. I liked that they had mugs rather than those tiny cups. The tv was a modern lcd. The cooked breakfast was good, especially the sausages (I wish I knew where to get sausages like that). Plenty of choice on the buffet, hot and cold. Tea and coffee was served at the table. Coffee was good. Very pleasant breakfast room. I would recommend this hotel.
June 8, 2014
Rated 2.0 out of 5.0 by Insomniac for the night ! Room 206 on Tuesday night
Room was ok. Gentleman in room 208 probably drunk, sung at the top of his voice from midnight onwards. Complained to reception. They did come up.but afterwards it got worse and he started banging on the wall. Rang down again and reception came up again. Got the impression they didn't quite know what to do, as i asked for he could be moved (or me), an they said 'sorry we are full' He finally shut up at about 3am. I got about 3 hours sleep. Staff were v.pleasnt overall but really had a bad time
June 7, 2014
Rated 5.0 out of 5.0 by walterfred all round excellence
A very enjoyable and comfortable experience in a clean hotel the only minor complaint was Dr-caffeine coffee in the room
June 5, 2014
Rated 3.0 out of 5.0 by pauomammut shame about no wifi
Would have been a great stay if they had free wifi
June 4, 2014
Rated 4.0 out of 5.0 by PJ2108 Good Base
Working in Bassingstoke on a project, so location great free use of the sports centre a great idea, food great
June 4, 2014
Rated 5.0 out of 5.0 by Bern68 Excellent value for money
The family executive room was most comfortable and well furnished. Clean and well decorated.
The full English buffet breakfast waswell cooked and we felt looked after without too much intrusive attention from the restaurant staff.
May 31, 2014
Rated 4.0 out of 5.0 by Suki57 Business stay
An average Holiday Inn, executive room very small, food average HI fair. However the reception staff were great. Would I go back, yes, only due to location.
May 24, 2014
Rated 5.0 out of 5.0 by David1905 Excellent staff and service
Very pleasant stay. Staff were excellent - very firendly and welcoming. This is the first time I have stayed and was made to feel very much at home - I immediately booked for the following week and I am returning once again today. Food was also very good.
May 21, 2014
Rated 4.0 out of 5.0 by Neil43 Good Hotel, but a but on the expensive side
The hotel is a good standard, but not the best Holiday Inn I have stayed in. In my view the quality of service and decor needs to be improved for the price that is charged - accepting that it is mainly a business stay hotel during the week.
My room 211 was a little on the small side also.
Overall, it was fine, but have paid less for better.
May 3, 2014
Rated 4.0 out of 5.0 by Philsue55 Excellent Customer Service
I had a few problems during my stay but the staff on duty dealt with them in a very professional manner. I even received a telephone call from the Reception Manager to personally apologise about them. The customer service I received outweighed the problems. I was going to have an evening meal at a local Indian, but the weather was atrocious, so decided to eat in the hotel. I was not disappointed, the food was top quality, and the steak I ordered was cooked to perfection. I would recommend this hotel to anyone because of the level of Customer Service, no problem too small.
May 1, 2014
Rated 5.0 out of 5.0 by pat of somerset excellent catering manager
the catering manager that was on duty for our 3 days was excellent. nothing was a bother for him. he was very helpful and we enjoyed his company..
April 20, 2014
Rated 5.0 out of 5.0 by tont 30 my stay at the holiday in basingstoke
mystay at the the holiday inn at Basingstoke was excellent,
as always staff and confort excellent ..
will be back a mr are
March 29, 2014
Rated 5.0 out of 5.0 by TanyababyBatman A warm friendly welcome awaits you and a hearty breakfast.
We all felt welcomed on arrival , the hotel had a very nice atmosphere, and was well maintained. Rooms were a decent size, comfy bed, toiletries which were replenished following day and lovely big white soft towels . Great breakfast with plenty fresh fruit, omelette station and my grandsons favourite bit, a pancake maker that a 4yr old could work, press a button wa la, hot pancakes, mmmm. Staff were so friendly from the housekeepers to the chef to the waitress at breakfast, it made our stay very enjoyable.
We were in Basingstoke for a wedding so stayed 2nights would definitely stay there next time we visit, Thankyou
March 19, 2014
Rated 5.0 out of 5.0 by Lontara Always excellent service
Have stayed here numerous times and always have a warm welcome, Dan the chef always seems to deliver excellent food. Thoroughly recommended
March 15, 2014
Rated 4.0 out of 5.0 by Localboy.33 Comfortable stay and lovely breakfast
Extremely please with my stay in The Holiday Inn, I would recommend it for short stay or longer stay. The service was great with friendly staff. The cleanliness of the room was very impressive, so too the modern facilities. Two disappointments - the TV service very poor, but I guess this is the way many hotels are these days you have to pay for channels. The use of the internet too costly so I did not use it. Otherwise cannot complain.
March 9, 2014
Rated 4.0 out of 5.0 by Sime72 Food
Food was very good but it appears to have got smaller potions and a price increase.
March 8, 2014
Rated 5.0 out of 5.0 by The Rat Quiet hotel and polite efficient staff
Excellent service and care from staff. Hotel very quiet and low key. Good food. Rooms v good on the whole but avoid the twin if you can. Iron and ironing board in all rooms. If slight traffic noise disturbs you go for an even numbered room number as it'll be away from the road.
March 8, 2014
Rated 5.0 out of 5.0 by TomIre Will stay again
Due to location of my meeting I was looking for a hotel within a convenient distance.
The Hotel is perfectly located for any business you may have in Basingstoke
Rooms clean, good breakfast, good nights sleep
I will definitely stay again
February 14, 2014
Rated 4.0 out of 5.0 by kenri Overall
Hotel clean and modern, close to my work. The rooms lack a comfortable chair in which to sit. The upstairs lounge is good but maybe a little bright. The bar lounge is a bit more like a foyer. The staff are excellent and the food is very good. I slept well, so all in all quite good.
January 14, 2014
Rated 4.0 out of 5.0 by thomas1961 My second try
I stayed in this hotel some month ago and my review was not really good but I decided to give this hotel a second chance and the experince has improved. Of course this time i did get upgrades based on my membership level and rooms are ok. Service from staff was really good an everybody was really service minded and that was diffrent from my last experience. Overall I was enjoying this stay and will whenever its time to go back to Basingstoke stay in this hotel
January 7, 2014
Rated 4.0 out of 5.0 by browneyes 1908 Room and Service
We enjoyed our xmas stay the food was good and service excellent the room was very good and comfortable and the staff that were on duty were very friendly
December 29, 2013
Rated 1.0 out of 5.0 by raj1987 poor best price guarantee services
They did not offer the best price guarantee as specified I found a cheaper price and they did not Match it
December 19, 2013
Rated 5.0 out of 5.0 by Haussmann Great Hotel
Holiday Inn Basingstoke is a good value hotel with friendly and efficient staff - and an excellent Head Chef (the the food must be / is very good!!).
December 18, 2013
Rated 5.0 out of 5.0 by Guest1000011 First class
I have up until recently been a regular at a different hotel chain, by chance I had booked the Holiday Inn @ Basingstoke. The staff there are excellent and very welcoming. I have stayed there several times and the service is consistently to a very high standard and I would recommend this hotel to others.
Once again thankyou to all the staff.
December 9, 2013
Rated 5.0 out of 5.0 by liamb74 great stay
thanks to all the hard working staff for a great stay
December 3, 2013