Rated 5.0 out of 5.0 by mcdrum89 Always and excellent stay.
Check-in is always speedy. The rooms are totally comfortable and functional and the exercise room is first class. This is an excellent hotel in the Holiday Inn chain and very well managed. I stay there everytime I am in Baton Rouge.
March 5, 2013
Rated 5.0 out of 5.0 by JLFG Great experience overall
Clean, comfortable and convenient. Having only the small pillows was a drawback but staff probably would have brought us regular pillows if we had asked.
March 1, 2013
Rated 5.0 out of 5.0 by 1rottweilerdad A great place to stay
What impressed me was the hotel's pet friendly policy. This is my second stay with my dog, and I found the experience to be a very good one. The staff was friendly and helpful. Any time I am in Baton Rouge, I will stay at the Holiday Inn Express.
February 25, 2013
Rated 4.0 out of 5.0 by Bobalong Hotel shuttle
I requested a hotel shuttle a day in advance for an early flight and was confirmed, yet the next morning it showed up for half an hour late and almost made me late for my flight. I know the shuttle works for several hotels, so it is very busy, and I would not have minded taking a taxi, but I did not appreciate it being so late when I specifically scheduled it and then paid for it.
Other than that, this hotel was one of the more beautiful ones I've stayed at, and the front desk service was extremely courteous.
February 9, 2013
Rated 2.0 out of 5.0 by ATexasTraveler The Sneaky Surcharge
My "Fair" Rating is based on this one observation. The overall stay was good to excellent.
We stay here frequently and have noticed that each time a $4.95 surcharge has been added to our bill for each day. We frequently stay at Holiday Inn's and Holiday Inn Expresses and incur no similar surcharge. I asked this morning when I checked out what the surcharge might be.
The representative didn't know but then read from a note behind the counter that it was for things such as the wireless network, the gym, the telephone and other staff services.
These services are all listed as part of the benefits of the basic room fee! All or most of the other Holiday Inn hotels also offer these services but do not charge beyond the advertised rate for their use.
This seems to be a rather unelegant and somewhat dishonest way to advertise a competitive rate and then pad the bill on checkout. I seriously hope that this hotel with either advertise their room rates five dollars higher than they do or eliminate the surcharge. It's quite annoying to be charged extra for costs that are advertised as part of the benefits of staying there.
February 7, 2013
Rated 5.0 out of 5.0 by MO73 Thanks so much
Thanks so much for the comfort, hospitality, staff concerns and the very well and desired additional to our stay. We were there due to a death in the family; and the staff made our stay easier and added to our comfort.
Thanks again, looking forward to staying with you in June/July 2013.
February 1, 2013
Rated 5.0 out of 5.0 by ATexasTraveler Nice Facility Overall - Some Room for Improvement
Have stayed here several times while traveling and have always had a good to excellent experience. The staff is friendly and the facility is clean and convenient. I will return if circumstances allow.
During our last two stays - hot water in the shower was a problem. The first night, I thought there was no hot water and called maintenance. After a while the maintenance man came and showed me that the selector valve had slipped and the hottest water was mid-range on the knob with the hottest setting producing much cooler water. When my wife took a shower later, the hot setting had expanded to nearly the whole mid-range and she had difficulty finding cool.
When we returned a couple of weeks later, and in a different room, hot water was once again not where it is expected on the selector knob. Hot should be at the Hot setting and Cold should be at Cold ... period.
This hotel is otherwise clean and comfortable although I'm unsure that so many pillows are a positive.
My main complaint is with the Sports Bar where "free" breakfast is also served. We ate evening meals there and were underwhelmed. The first night I ordered an 8 ounce steak and was informed that they were out of 8 ounce steaks but had 12 ounce steaks (at a higher price#. It seemed plausable to me that they could have cut 4 ounces off of a 12 ounce steak and filled my order ... or served me a 12 instead and took the loss. Yet I ordered the more expensive steak and paid more and had more food than I preferred.
My wife ordered hot tea with her meal; A generic teabag and a hot cup of water cost $2.95 when free tea bags are supplied in the room! Seems ridiculously high to me.
Breakfasts are free with the stay - except for drinks #other than coffee or water# and tips. Orange juice costs extra #for example) which seems to be petty. This requires a waiter and an expected tip when we could serve ourselves as we do at Holiday Inn Express hotels and not have to wait on service.
January 8, 2013
Rated 5.0 out of 5.0 by jimbo1111111 Nice hotel
Staff were friendly and very helpful. the Hotel looks to be fairly new and was very clean and tidy. Would recommend staying here
January 6, 2013
Rated 5.0 out of 5.0 by Boss1tbone Great Staff
The staff here is outstanding and very professional.
January 1, 2013
Rated 5.0 out of 5.0 by Grabu Just passing through
I stayed at this location about 4 years ago for a couple of weeks while on business. Was passing through Baton Rouge on my way west and it was a perfect stopping point. Locations was excellent in all ways on my first stay and has not changed one bit. Excellent staff and love that Sporting News Grill!
December 10, 2012
Rated 5.0 out of 5.0 Great place to feel I am home
I was so pleased during my short stay at the Holiday Inn Baton Rouge I-10. Very clean and neat; the lobby, fitness facility, and my room. The staff at the front desk is very professional and with excellent customer service skills. If in the future I am assigned to work in Baton Rouge, I know the place that will make feel home; The Holiday Inn at 4848 Constitution Ave.
November 26, 2012
Rated 5.0 out of 5.0 by amandarose Very Professional Hotel Staff...Sports Bar... not so much!
The hotel is wonderful... from the convenient location, to the accomodations to the professional and prompt hotel staff. With the exception of the sports bar I'm assuming its run by different management. The service was slow and rushed. I understand that the place closes at 11 on the weekends. With the LSU game at 6:30... by the time you get thru traffic and get checked in you are left with about 20 minutes before it closes. I think someone should re-organize the work schedule and on late game nights stay open later or not rush us to order then take forever to get the food and drinks ( and we only ordered appetizers and water#. we were treated like we were a burden. I will stay at the hotel again #already the 3rd time) but pretty much done with the sports bar.... had a complaint everytime we have been there
November 16, 2012
Rated 5.0 out of 5.0 by RWG21 Always a pleasure
I have stayed at this location on several occassions and found that it has always been a pleasant experience. Clean facility, freindly employees and central acess of the location make this one of my favorites. It is the only place I stay when in the Baton Rouge Market.
November 14, 2012
Rated 5.0 out of 5.0 by MajorRagin WOW
Great place to stay - Incredible fitness center - Professional staff
November 8, 2012
Rated 5.0 out of 5.0 by Hilo1952 Great all around!
I have not stayed at this property in a long time. This was the only IHC hotel I could get for the LSU game and almost did not book because of a bad experience 3+ years ago, I am so happy I did book. This Holiday Inn is totally excellent in every way. I recommend this property to anyone!!
October 18, 2012
Rated 5.0 out of 5.0 by calliegm Staff and Managers
I stay at this location with great frequency and the managers and staff here are fantastic. Always smiling and very accommodating.
October 18, 2012