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Rated 4.4 out of 5 by 163 reviewers.
Rated 3.0 out of 5.0 by Best Gym in Baton Rouge The gym in the Holiday in is one of the best I've used in any hotel in the US. July 7, 2014
Rated 4.0 out of 5.0 by Nice Hotel We stayed at this location for 4 days, while visiting LSU. I will say the female front desk employees were very friendly and always willing to assist. There is one male employee that was behind the desk that I wasn't fond of, mainly because upon entering the hotel I observed him sitting on the front counter playing on his phone. I asked him a question in regards to my stay and he acted as if I was bothering him and he told me to come back on my last day there to fix the issue. Weird, I thought but I said okay and went to my room. I realized we only had 2 towels for the evening and we had 3 people in the room. I called the front desk to ask for an additional towel and he told me I had to come get it from him. I have never had an experience like this at any hotel, If I called for something it was always brought to me in minutes. As far as the rest of my stay the room was great, the kids enjoyed the pool and yes I would go back and stay again if needed. July 6, 2014
Rated 5.0 out of 5.0 by Nice Stay Hotel staff could not be better. Hotel great. Bar and restaurant pretty good. Best to stick with buffet at breakfast - they had difficulty dealing with menu orders. Highly recommend July 3, 2014
Rated 5.0 out of 5.0 by comfortable I am so happy that when I received an emergency call, the front desk staff was very accommodating. July 1, 2014
Rated 3.0 out of 5.0 by restaurant service Overall this is a good motel to stay at. Very clean, nice workout facility, bar June 20, 2014
Rated 5.0 out of 5.0 by Great Location Love this hotel and stay there at least twice a month. Had a situation with the jacuzzi tub when I check in with my last stay, but management was there to rectify the issue. Thanks again for great service. June 12, 2014
Rated 5.0 out of 5.0 by Great place to stop off I10 This is a nice clean friendly hotel right off I10. The staff was very helpful. June 11, 2014
Rated 4.0 out of 5.0 by Great Hotel even better staff The facility is great and the staff is even better! I had problems with my reservation that were my fault and the staff worked beyond the call of duty to make everything right! Great work! June 10, 2014
Rated 5.0 out of 5.0 by Most enjoyable Holiday Inn Baton Rouge was the most relaxing hotel experience I have had in Baton Rouge. I have stayed at other Holiday Inn Hotels but this one had an electrifyingly calm ambiance! It was very accessible from the highway and close to other dining options. The Hotel grill was awesome as well as the food and service. Will stay here again. June 9, 2014
Rated 5.0 out of 5.0 by Pillows to dir for excellent facility, use when capabile, definitely worth the $$$ spent, short night but i could not have made a better choice when choosing a place for one night, the Manager on duty was one of the best i've experience in years, and i stay at hotel quite a bit June 3, 2014
Rated 5.0 out of 5.0 by Great Place Great hotel, friendly staff, excellent location. I will stay here on my next trip and certainly recommend this hotel as a place to stay. June 2, 2014
Rated 4.0 out of 5.0 by House Keeping I departed my room at 11:00 a.m. on Friday, May 23 and house keeping staff were right next door. When I returned late that night, house keeping had not made up my room. I went to the front desk and was told that house keeping did not make up my room because I had the "do not disturb" sign out. I did have that sign out until 11:00 a.m. Since this would be normal checkout time and house keeping staff were right next door, I don't understand why my room was not cleaned. However, the issue that disturbs me is as follows: Since my room was not cleaned, I had no towels. When I reported the issue to the front desk, the clerk on duty went and retrieved the number I requested but told me THAT I WOULD HAVE TO GO GET MY DIRTY TOWELS BEFORE SHE COULD GIVE ME CLEAN ONES. This is poor service. I do want to commend the staff in the restaurant. They were all very gracious. May 30, 2014
Rated 3.0 out of 5.0 by Average to say the least!! The place was nice but we stayed on the 3rd floor and every time we got off the elevator there was this horrible rotten smell that made me and my wife almost throw up. We got where we held our breath as soon as the elevator door opened and hurried down the hall to try and avoid the smell. The ladies that worked the front desk weren't very cheerful. We told them good morning both mornings and they just kind of had a little smirk of a smile like to say "If you say so". The rooms were nice and the beds were comfortable but the railings(trim) going around the bathroom looked like they haven't been cleaned in months, they were filthy and dust was piled up on them. The price was higher then were used to paying and usually includes breakfast, instead we had to pay for the buffet which only has whats normally included on the continental breakfast. We usually try to stay at your facilities while on vacation or business and this was by far the worst one we've stayed at. Will be rethinking that after this stay. May 28, 2014
Rated 5.0 out of 5.0 by would recommend this hotel Bed very comfortable, room quiet, check in/out a breeze, good location-we will stay here again. We didn't have time to use the exercise room, but will next time...nice machines & free weights. May 25, 2014
Rated 5.0 out of 5.0 by Awesome service! The staff was so efficient and accommodating! I needed a room free of fragrance and I was accommodated perfectly. I also got stuck in traffic and was running late and the manager on duty, Shannon, first assured me not to worry and then patiently gave me perfect directions to the hotel when I got lost. I then was running late to my event that evening and she even went up to my room with my dinner leftovers for me and put them in the fridge there. AND DID SO WITH A SMILE!!! You rarely see that kind of service anymore. Usually the staff is so overworked that they don't have time to do anything but "their job" which, unfortunately many businesses fail to recognize is truly first and foremost customer service. Thankfully this Holiday Inn DOES recognize this fact and imparts that to its staff. I also asked for a late checkout and was granted that as well with a smile too. And the business center was easily accessible and easy to use. The lobby was clean and inviting with a modern decor. I would most definitely stay here again should i ever be in the Baton Rouge area! May 20, 2014
Rated 2.0 out of 5.0 by arbitrary rates and charges This hotel seems to charge whatever rate they can get. They add a strange surcharge of $4.95 per night that I have been told is for something different every time I stay. Last time I wad told it's for the HVAC system. I only continue to stay here for work related stuff because coworkers stay here and each always has a different rate. Just wish they'd standardize there rates. May 18, 2014
Rated 2.0 out of 5.0 by would not stay here again given a choice. Wi Fi connection was terrible it was very slow when it did work and it would disconnect every 2-3 minutes. I spoke with the front desk, they said they would get someone to reboot it, made no difference. Another guest overheard me speaking with the front desk and stated that he was having the same problem, therefore I know it wasn’t my computer that was the problem. I used my laptop at the hotel next door without any problems while waiting on a friend, again clearing my computer as the culprit. When I got off of the 3rd floor elevator I was immediately enveloped in a foul odor, the nearby laundry room may have been the reason. The shower handle was configured backwards as far as hot and cold settings, also I small on the handle resulted in a big move in temperature. At times the toilet would not flush properly unless I held the handle in the down position during the flush cycle. I was there for almost a week and found the front desk and room service people very nice but the room lacking. In all fairness I did not ask for another room since I was already unpacked by the time many of the discrepancies came to light and was too lazy to repack and change rooms. May 11, 2014
Rated 3.0 out of 5.0 by Both Pluses and Minuses Plus - The hotel is very clean and efficient. Minus - I was underwhelmed with the breakfast and with the bar food. Big Minus - I never could get the wireless internet to work; it failed in my room and it failed in the common areas both days of my stay. I had to use my own hotspot or go to the hotel across the parking lot. Another Plus - On the other hand, this is one of the better gyms I have used. May 10, 2014
Rated 5.0 out of 5.0 by Best trip ever I stayed in this beautiful hotel for only 2 nights. I say only 2 nights because I wish it could of been more. But I was there for a business trip. It was by far the best stay I've ever had in a hotel. The room and everything else was very clean. All the people that worked there were very nice. I'd like to send a special thank you to Margaret, Shannon and Kirkland. Margaret D. was there when I checked in and when I checked out. It really shows she loves her job. I don't think she knows the word no. Because everything I asked for she took care of. Shannon D. was very helpful to me with places to visit and to eat. But I ened up eating my dinners from the hotel bar and grill. All the food I had was very good. Kirkland A. was the gentleman who drove me to the airport. What a very kind and inspiring man he is. Thank you again to everyone. I know where I'm staying if I ever get the opportunity to visit Baton Rouge again. May 7, 2014
Rated 3.0 out of 5.0 by New Doesn't Mean Better I booked this hotel because it advertised as a new property. While the lobby and fitness area were excellent, the room had many problems, including the shower did not work properly, loose handles, debris on the floor and the air conditioner was annoying, going on/off all night. We had dinner in the Sports Grill at this hotel and the entre was poorly prepared, and the food was luke warm. The breakfast buffet was much better with a pretty good selection (including real eggs and bacon!). May 3, 2014
Rated 4.0 out of 5.0 by Nice place to stay. We had a nice swim in the swimmingpool. Unfortially to much chloor or something like that. April 25, 2014
Rated 2.0 out of 5.0 by Nice Room, Terrible Service!!! The desk clerk was very helpful and polite. The rooms are excellent, fresh and clean. But the service in the restaurant is the worst I have ever seen and we were not the only ones upset with the service. People were not getting what they ordered and when they finally got it, the order was not correct. We asked our server three times for the bill. Finally we had to ask the manager to help us. And this was for breakfast!!!!! If I stay there again, I will NOT go to the restaurant. April 23, 2014
Rated 4.0 out of 5.0 by Great night Traveling and had one night stay. Hotel was clean and staff very friendly. Exceptionally well equipped gym a big plus!! April 17, 2014
Rated 5.0 out of 5.0 Excellent Hotel, with Outstanding Amenities I'm not easily impressed when it comes to hotel rooms, but when I walked into our Deluxe King Suite, I think I actually said, "Wow!" The room and bathroom were very spacious and clean, and the bathroom was outstanding, as far as amenities go -- double vanities!, huge tiled shower, and SIX sets of towels! I couldn't have been more pleased. We will definitely stay at this hotel again, and I highly recommend it. April 12, 2014
Rated 3.0 out of 5.0 by Nice Gym. I was here for business and the gym was superior to what you usually find in a hotel. Front staff were efficient but not warm and friendly. the room was average, but clean and I slept well despite the fact that I requested t high floor away from the elevator but stayed on the 2nd floor of a 6 floor hotel (yes, I am platinum and they recognized that but put me on 2 anyway). Yes, I could have said, "Hey, did you read my profile? I want a high floor - I am a light sleeper" But isn't that the reason we have a profiled? So we don't have to beg for the room we prefer every time we check in? I stayed in 3 IHG properties this week and only one got it right. This one was not the one that got it right. I did not rate them harshly for neglecting my preferences, but I will not stay here again. April 11, 2014
Rated 5.0 out of 5.0 by Administration Personel I have always found my stays at this facility one of the best. The location, rooms, people, and quietness are always great. This time I unfortunately left my notebook behind. As soon as I got to the New Orleans airport I realized this happened. I called and was told it would be sent to me. There were four people who contacted me a different points and as a result I had the notebook by 10:00AM the next day. The staff is an area that I have very little contact with other than checking in and out, but I have found that they are great also. Thank you April 6, 2014
Rated 5.0 out of 5.0 by The location was perfect. I was on a drive from Washington DC to Houston Tx. The location was great and right off the main Hwy. The Lady working the front desk greeted me with a big smile and a Southernly Hello. I do business all over the place. On this trip it was the best place to stop. I have a office in Baton Rouge also and I will tell all my coworkers where the can stay and get a good night sleep. When I ended my trip in Houston and stopped at another Holiday Inn the welcome was not as friendly . My first thought was I wish I was back in Baton Rouge. Please keep up the good work. April 4, 2014
Rated 5.0 out of 5.0 by Nice hotel with great customer service One of the best Holiday Inn's I have stayed at!!! Friendly staff. March 31, 2014
Rated 5.0 out of 5.0 by Excellent This is the place to stay in Baton Rouge. Ruth's Chris right next door!! Great staff, local, bar, hotel. March 29, 2014
Rated 5.0 out of 5.0 by Great Atmosphere I brought my family of 4. Also my mother and brother in law. The beds were nice and comfortable. My kids enjoyed their first stay in a hotel and are eager to return. The staff was nice and courteous. Great place to stay. It was close to everything we wanted to visit while we were in Baton Rouge. March 27, 2014
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