Rated 3.9 out of 5 by 190
Rated 5.0 out of 5.0 by Turnaround traveler 58 Big surprise
I'm in Baton Rouge on business frequently, and have bypassed this hotel in favor of newer alternatives to include Holiday Inn Express & Suites. The property is a massive footprint with a relatively giant atrium and seemed to be a conference type of facility in its heyday (ballrooms, etc.).
Not the new kind of property being built therefore, but what surprised me was the feel of the place was like a new property, from the bedding to the basics I look for in cleanliness, furnishings, and more. Combined with the older larger hotel feeling downstairs, this is the best of both worlds.
Even in how the hotel dealt with a situation I ran into impressed me beyond expectations. I will definitely stay here in the future. Outstanding all around. The manager, Jason, together with his staff, are better than I ever see in normal travel.
February 1, 2014
Rated 1.0 out of 5.0 by tom thumb poor service
i' ve stayed here 4-6 times
phone doesnt work 2 times
no menus/coffee in rooms 3-4 times
no one is concerned
January 31, 2014
Rated 4.0 out of 5.0 by Aimelee Friendly staff
Everyone is always so kind and helpful when I stay at this Holiday Inn.
January 30, 2014
Rated 1.0 out of 5.0 by stuckwithit Avoid if you can
I have to stay here several times a year because an organization I'm part of holds their conferences here. There's no way I'd ever go back if I had the choice. The last time I was there, there was some noise above my room that sounded like a helicopter hovering (broken vent?). It never stopped the whole time. The vending machines were broken. The food at the cafe is incredibly bad, and yet so ridiculously expensive that it's just plain outrageous. And the audio equipment (for the conference) is in terrible shape. The microphone goes on and off, or gets really scratchy, throughout each meeting. That happens at every conference here; it's not a one time problem. For those of you who have the option of avoiding this place, I envy you.
January 29, 2014
Rated 4.0 out of 5.0 by SuzieQ69 A Little Feedback
The check in process was slow with the wintery weather conditions and only one desk agent. However, she could have acknowledged myself and the others who were there. Also, housekeeping should sweep in the corners of the carpeted areas of room. Dust was forming in those areas. Not secure in the outside entrance into the rooms, although I was in an interior room.
January 29, 2014
Rated 2.0 out of 5.0 by Rob% good rooms poor service
very poor food service room was comfortable, bed was ok
January 28, 2014
Rated 5.0 out of 5.0 by Icon PM Great price with all the amendites
I travel for business and am not always able to find a hotel that has nice rooms and includes bar and restaurant. These days I would rather stay at the hotel, have dinner, drinks and not have to drive. I am planning on staying here on my future trips throughout my project that will be done in early April.
January 27, 2014
Rated 4.0 out of 5.0 by Sauncy most comfortable bed a hotel has to offer
The first, most important thing in a hotel is a comfortable bed. This hotel had it! The breakfast buffet is wonderful and delicious with the most friendly staff in the business.
The owner of the hotel needs to get the fountains up and running again... they added a lot to the ambiance of the entry and the atrium.
January 24, 2014
Rated 5.0 out of 5.0 by TH12 Great night's sleep
This location was quiet. The staff was friendly and highly professional. I got a great night's sleep!
January 17, 2014
Rated 5.0 out of 5.0 by Dave692 Great place to relax.
The rooms are clean and the staff is attentive.
The food is good and a great value.
Amy, Kelly, Kenneth and David all go above and beyond trying to serve their customers.
January 16, 2014
Rated 5.0 out of 5.0 by kar01dae Incredible pool and great exercising room
Great relaxation and love the combination of the indoor/outdoor pool via swimming under the wall. we hated to leave the pool, very clean and perfect temp.
With every bump in the road the staff was great and smoothed things out like moving us to a smoke free room, bringing us extra towels, new blow dryer.
January 14, 2014
Rated 5.0 out of 5.0 by Fazman7737 Business owner
Everything was great. I would recommend this hotel service was excellent.
January 13, 2014
Rated 5.0 out of 5.0 by LPandaBear Welcoming environment
Felt very secure staying at this site while traveling alone cross country. The room was clean and inviting. The bed very comfortable and restful. Outside noise was minimal, and the temperature was well maintained. Would certainly stay here again when in Baton Rouge.
January 11, 2014
Rated 5.0 out of 5.0 by amandarose Great Stay as always
This hotel is always our first choice while in town for LSU game. Staff is always friendly and helpful. Indoor pool is open all year around which is a plus anytime you are traveling with children. We also really enjoy the WOW cafe. Our waiter (Davin or Devion) was swamped with a large table but was at the top of his game while waiting our table also. Food is always great and worth the money and the atmosphere is enjoyable while watching a game. I prefer the interior rooms but really no complaints on the extererior rooms, just traveling with a child I feel safer in the interior rooms.
January 8, 2014
Rated 5.0 out of 5.0 by Texas cactus rose Great hospitality
A wonderful short trip. Excellent experience. Room very clean and spacious. Great bed.
January 3, 2014
Rated 3.0 out of 5.0 by Rambabu Good Room - but bad bath
Water clogging in bath tub.....cannot take bath, because of water clogging...Tried for 30 min & did not have time for staff to come & rectify it.
January 2, 2014
Rated 5.0 out of 5.0 by lsu2013 Awesome staff
Every staff member from the front desk to the bar to the restaurant is great. You can't go wrong in staying here.
December 30, 2013
Rated 5.0 out of 5.0 by Lou1948 great stay
I as again impressed with the comfort of my stay at this Holiday Inn. The staff were very professional and willing to help in any way they could to make my stay a comfortable stay.
December 25, 2013
Rated 4.0 out of 5.0 by TheLooper good hotel, wrong city
Apparently i wasnt clear when addressing reservation. Because i wanted a reservation for Holiday Inn New Orleans visiting relative at (OSHNER hospital) liver transplant. A HI representative verify closes Holiday Inn to this hospital and found and proceeded to make reservation and confirms same for same night, but unfortunately there are various hospital with the same name in LA, and one of the them is in Baton Rouge (63 miles per GPS reading). A upon realizing that we where headed out of New Orleans it was to late to reschedule since rep indicated that reservation wasnt subject to change. Beside it was after 1030pm. So off we went to Baton Rouge, which has a nother hospital close by with same name.
December 23, 2013
Rated 5.0 out of 5.0 by PeteD113 Room Temperature
The hotel is beautiful. The first floor has a restaurant and bar that are open late and there are always a lot of people around. Upstairs is very secluded. You wouldn't know that anything or anyone was on the first floor. I stayed in room 214 and my only complaint was that there was no thermostat for my room. There was no way to adjust the temperature which was too cold for me.
December 16, 2013
Rated 4.0 out of 5.0 by Hardrock Nice Hotel
Smokin hotel-which I need. I travel a lot. When I am in this area, I always stay at this hotel
November 30, 2013
Rated 5.0 out of 5.0 by LKG812 Great Stay in Baton Rouge
The staff at this location was the best. We called the front desk one night, they could hear us but we could not hear them. The gentleman came from the front desk to our room to see what we needed. We could not believe he did that. The waitress in the WOW and the breakfast staff in the restaurant were just great. The buffet breakfast was one of the best. Please don't change it. Overall we look forward to staying here again.
November 27, 2013
Rated 5.0 out of 5.0 by Blkdiamond303 Great Stay!
The room was comfy but I stayed on the "front" of the building and the "highway traffic" was a bit noisy but the fact that my "Fur Babies" were with me I was OK with that. The pet areas were "pristine" and I would definetly recommend this hotel to any one with "Fur Babies" ^~^
November 27, 2013
Rated 1.0 out of 5.0 by CELJR Reservation not honored
I had a confirmed reservation for November 22nd for a King Bed Executive Floor. I am an Elite Platinum member and made the reservation on November 15th via the IHG website. I also received a follow-up email on November 19th titled "Relaxation is here". That email should have been titled "Frustration is near"! My wife & I arrived at 6:30pm on the 22nd to find out that this location was overbooked! We ended up setteling for a room with 2 queen beds on the 2nd floor. The front desk was full of excuses and did not offer any remedy for our "non-honored" reservation. What is the advantage in being an Elite Platinum member if your reserved accomodation goes to someone else? Membership should be worth more than that! Very disappointing experience.
November 25, 2013
Rated 4.0 out of 5.0 by Nate127 Hotel Stay on November 16th
Great experience, excellent breakfast, and yes I willbe back very soon!
November 20, 2013
Rated 4.0 out of 5.0 by BPjr Quiet and great service
Hotel was very quiet. Entire facility was clean. Great location for the conference
November 11, 2013
Rated 5.0 out of 5.0 by Guyee Great experience
My daughter, baby granddaughter, and I needed adjoining rooms with a refrigerator and microwave. We got exactly what we wanted and a reasonable price. The breakfast was great and the staff went above and beyond to make us feel welcome. Kenneth at the front desk and Kathy in the restaurant made a big fuss over my granddaughter and made her smile every day. Very pleased with our stay.
November 10, 2013
Rated 3.0 out of 5.0 by Will251 Noisy workers
I stayed last Tuesday night at the Baton Rouge South location. I was woken up extremely early to the employees outside in the parking lot, clapping loud, laughing and carrying on, and yelling. I looked outside to see what was going on and their was like 5-8 employees outside of my room. I will NEVER stay at this location again.
November 2, 2013
Rated 5.0 out of 5.0 by shantelle loved it
My fiance and I had a wonderful time, food was amazing, staff was helpful and very nice, I hope to come back one day
October 28, 2013
Rated 3.0 out of 5.0 by Shelly365 Nice Hotel
I would have really enjoyed my stay more if the carpet in my room hadn't been wet from the air conditioner and also I only received approx 4 channels on my TV. I stopped by the front office my first day and let them know about the wet carpet. I called about the TV and they sent out a maintenance man, I believe his name was Lee, and when he called the office about the TV, they said it was an internet problem and that I should be "compt" some money off my room, however I never had any money deducted from my invoice.
October 27, 2013