Rated 4.3 out of 5 by 137
Rated 4.0 out of 5.0 by Squeaky36 Excellent customer service!
I had reserved 7 rooms for a group of family and friends. This could have been a nightmare as we arrived at various times. The desk clerk Lynn was so organized. She had each room's reservations printed out with the room keys when my party arrived. I just had to tell her which rooms I needed (3 of them). In less than 5 minutes, I was completely finished with the entire process. She then took the names of the other parties so she could give them their rooms when they arrived. AWESOME!!
Also, the various other staff we encountered were very friendly. When we were walking down the hall, the employee vacuuming the hall turned the vacuum off and told us to have a good night (in a friendly voice).
We have already made plans to stay again next year when we return to Baton Rouge.
October 30, 2013
Rated 5.0 out of 5.0 by BozMan44 LSU Homecoming 2013
Check In was quick and easy. Staff was very friendly. Quiet off the beaten path so no noticeable highway noise! Breakfast was good - love dat pancake machine! Eggs could be better. Overall, an enjoyable stay and one that I will repeat! Thanks!
October 30, 2013
Rated 5.0 out of 5.0 by Annette71 We highly recommend this hotel and this is why...
We arrived in Baton Rouge exhausted and needing a place to change from our travel clothes into wedding attire for an event in New Orleans. We had a room reserved, but we arrived early.
The wonderful lady at your reception desk was an enormous help to us. She let us check in a bit early, which we didn't really expect to be able to do. Every time we entered or left the hotel she was friendly...and she called us by name! That's just unheard of!
Our room was spotlessly clean. And it looked just like the picture on the internet.
The air conditioning worked well so the room was comfortable during the night, and the bed had the appropriate amount of covers. Beds were very comfortable.
We highly recommend this hotel
October 30, 2013
Rated 4.0 out of 5.0 by BronsonW Best beds in Baton Rouge
I travel to Baton Rouge almost every two weeks and I stay at this hotel when I get the chance.
The beds are so awesome and I get better sleep than my own bed at home.
In fact If I could find out where they get these beds I would buy one for myself. (note to self: check mattress tag next time)
Staff is very friendly, the hotel and pool is clean.
The only con for this hotel would be the more TV channels.
October 29, 2013
Rated 4.0 out of 5.0 by Froggy27 Very Clean and big on Hospitality
Nice new property in a great location....convienient to everything but far enough off the road to where the noise and traffic are not an issue. The only issue is finding it using GPS and the address as listed however the front desk is aware of this issue and will give you the proper address to use.
Each night they had a different food catered - one night was McAlisters, the next Picadilly. This was a nice feature that I have not experienced at other Holiday Inn Express locations.
All staff was extremely helpful and friendly - would definately stay here again.
October 24, 2013
Rated 3.0 out of 5.0 by buddy1938 dirty room
The shower had not been cleaned.
There was a dirty towel on the back of the desk chair
There were two half used soft drink bottles in the refrigerator
October 23, 2013
Rated 5.0 out of 5.0 by DrTorch Soft sheets and nice pillows
I stay at this location each time I visit Baton Rouge because of the location and the comfort. This past visit sandwiches, chips and drink were the Managers special and it was great!
October 18, 2013
Rated 5.0 out of 5.0 by CatLover57 Comfortable room with great staff
Our overall experience staying here was excellent. The staff was efficient and very friendly. The variety of complementary breakfast choices was greater than expected.
October 16, 2013
Rated 5.0 out of 5.0 by chickenchecker Such a nice change of pace
This property looks brand new. Friendly staff and great facility. Within walking distance of all restaurants and nearby shopping.
October 16, 2013
Rated 4.0 out of 5.0 by WhoDatJag Accomodating Staff and Very Fresh Rooms
I enjoyed my stay at this hotel and I would return if I am in the area. We had to book three different rooms at this hotel because of availability of certain rooms at the time. The staff was very accommodating to my particular situation and they always made me feel welcomed. One thing I noticed was the freshness of the rooms. Each room must have been scented (like a new car smell). Each room was orderly and clean. So Kudos to the cleaning staff. The only negative comment I would have is that the breakfast was not the best I had but I am a picky eater. The orange juice tasted funny and the omelets weren't the best, but the breakfast attendant kept the line stocked with hot food in the midst of all LSU tiger fans that were at the hotel. Anyways, I would definitely recommend this hotel in Baton Rouge.
October 15, 2013
Rated 5.0 out of 5.0 by Tlou NT
Friendly staff, eager to be helpful. Gumbo was a nice surprise. Breakfast could use a little more variety.
October 14, 2013
Rated 2.0 out of 5.0 by Daisyellie If using points or free nights make sure clerks know how
I was disappointed bec the hotel is new and so the address may not work in your gps. Drove around Baton Rouge for 30 mins til I figured out I needed to call.
Hotel is nice new and clean. But rooms are not sound proof. I got to hear the soccer team running around and every door on the floor that closed in the morning rattled my door so I got up with them instead of sleeping in
Breakfast was good
I made the reservation using my free nite over the phone with points. When I got there they welcomed me everything was fine. In the morning I got a bill under the door. The clerks didn't know how to read the code that holiday inn provided so they charged me. They said by mid week I would get a credit. Still waiting for that and the manager wasn't in of course and never followed up. You may want to just double check at the counter if you are expecting a free night w points or certificate.
October 9, 2013
Rated 5.0 out of 5.0 by Irvy77 AWESOME!
I thoroughly enjoyed my stay at this property. It is well appointed and maintained and the customer service is outstanding. The breakfast service is loaded with choices and monitored constantly by extremely capable, friendly, accomodating staff members. Be assured this will remain on my list as a return stay property.
October 7, 2013
Rated 5.0 out of 5.0 by 1auditor Cater food
The hotel had food catered in for dinner for their guests. The food was excellent!!!!
October 5, 2013
Rated 5.0 out of 5.0 by CatLover57 Great weekend
Very comfortable bed, large room, great service, easy check-in/check-out, great variety of breakfast choices
October 2, 2013
Rated 5.0 out of 5.0 by AdamTexian Great stay!!
Set back aways and traffic makes it a bit difficult to get there, but once there..it's an excellent experience!!
October 2, 2013
Rated 3.0 out of 5.0 by Jenle Nice, but not perfect
The room was clean and comfortable. I like the decor very much. I feel rich when I stay at Holiday Inn without paying the price. The bathroom was a little dusty though and there was an old soap in the soap dish from a previous customer. That was pretty gross.
September 25, 2013
Rated 4.0 out of 5.0 by DHBreshears Signage
The staff was very nice, the room was clean. The sign to find the hotel is the worse I have ever seen for one of your properties. I drove past it twice and had to call.
September 23, 2013
Rated 3.0 out of 5.0 Great Service, Horrible Bed!
I travel extensively for work and sleep in countless hotels. The bed in this hotel was the most uncomfortable bed I have ever slept in. It was like sleeping on a wood plank. I was really disappointed by the bed because the hotel was really nice, the staff was excellent and the room was beautiful. Everything else at the hotel was great, but I did not rest at all. It was so bad I attempted to move to another hotel but there were no rooms available so I had to stay. Sadly I think this was my first and last stay here...
September 7, 2013
Rated 4.0 out of 5.0 by rushn19 Clean, tidy, well equipped
We had a comfortable stay at this hotel on our way in and out of the state. It's a very convenient location. The staff is helpful, the rooms are immaculate and very well equipped. Beds were very comfortable. The rooms had a refrigerator and microwave so that was a plus. Our only issue, with both rooms was the A/C unit. It didn't feel like 72 (that's usually cold for us) - it felt like it was warmer. The second room had a box/window unit with controls on the unit - and that one we had to set at 68 to cool it off! The units are also a little noisy. But that happens in most hotels so it's not a deal breaker. I'd definitely go back.
September 5, 2013
Rated 5.0 out of 5.0 by Richie1 Great Hotel
Clean rooms. Great staff. Welcome reception was great.
September 3, 2013
Rated 5.0 out of 5.0 by David567889 Great Service
Great service, hotel was clean and located in a great area for shopping, dining, etc. I will be staying at this Holiday Inn Express when I visit the Baton Rouge area. Keep up the good work!
September 3, 2013
Rated 3.0 out of 5.0 by TD63 Address and GPS
Hotel has an address that does not match up with GPS. The actual addresss will put you about 5 miles away if using GPS. They need to find a way to fix this problem.
The front desk personnel know about this issue.
September 2, 2013
Rated 5.0 out of 5.0 Would definitely stay again!
We stayed in a Exec King Suite. It was apt style. Didn't cost that much more than King Suite. Comfortable quiet, except for the room above us with 3 kids the first morning. Ask for the top floor if you don't have ear plugs. Unless you have very actuve youngbkids who line to run ariund, then adkins for the first floor :)But room was great and excellent value for the money.
September 1, 2013
Rated 1.0 out of 5.0 by 2nuts Sofa stain
During a Dec 2012 stay, I reserved a suite and noticed adult stains, yes ADULT on the sofa as soon as I walked in the room. I immediately notified the front desk and a male associate did a visual confirmation. I was then transferred to a regular room (not suite per reservation). My mother was scheduled for a 5am surgery on what was also her birthday, so we traveled the day before. Assuming the Dec mishap was just that, property being fairly close to the hospital and being a IHG member for 10 years, I chose to stay here again. Upon my arrival, I mentioned the December mishap to the check-in, who immediately recalled the incident. I asked the possibility of making good on that experience by an upgrade and they did so without question. Ironically, I was put in the SAME suite, so naturally the first thing I did was looked at the SAME sofa and yes, the SAME stains where there 8 MONTHS later! I brought the entire pillow to the front desk and showed the attendant, who was in just as much disbelief. With my mom’s situation a priority, I simply could not afford to upset her by moving her to another location. I would not wish this such experience on anyone.
August 26, 2013
Rated 5.0 out of 5.0 by sherrijohnny Firm, comfortable bed
Room, hallways, common areas all were very clean. Staff very friendly and courteous.
August 16, 2013
Rated 5.0 out of 5.0 by LSOhio Great Value
It is in a great location, especially coming from New Orleans, very nice hotel. We loved our room, very spacious for the money.
August 8, 2013
Rated 1.0 out of 5.0 by delorris62 Awful customer care
The receptionist (Lynn) at the desk was rude and disresptful.
August 5, 2013
Rated 5.0 out of 5.0 by Weekendtraveler18 Excellent service
After a not so pleasant experience at a hotel up the street, I booked a very last minute stay for one night. The staff was warm and welcoming. They got us a room immediately upon hearing of our misfortune. The room was excellent. Would definelty stay there again.
August 2, 2013
Rated 5.0 out of 5.0 by Jenn44 Incredible Customer Experience
The staff at the Baton Rouge East Holiday Inn Express was amazing! I had accidentally left a personal item in my room and they were so helpful in locating it and shipping it back to me at home. The front desk was warm and welcoming when I first came in, and when I left they were friendly and invited me back. Would definitely stay here again!
July 27, 2013