Rated 4.2 out of 5 by 260
Rated 5.0 out of 5.0 by brenda4poind great all the way
Everything was absolutely perfect! !!!! Couldn't ask for more. Check in was fast and easy. .room large and comfortable. .loved the little balcony. ..great customer service! !!!
November 25, 2013
Rated 4.0 out of 5.0 by DaveHou Nice stay
Decided to visit this hotel after several years since our last stay. Found the experience to be very pleasant and a good value for the price. Room was very comfortable and clean. Bar staff very cordial. Fitness facility well equipped, clean, and roomy - much better than most hotels.
Only issue was an inadvertent fire alarm at 0600. No real explanation of the event and the front office didn't evacuate the lobby. Timely Deactivation of the alarm and quick dissemination of "false alarm" would have been nice.
November 19, 2013
Rated 5.0 out of 5.0 by SS43 Great health facilities and super comfortable bed.
My week in Baton Rouge was long, but my soft bed and great workout facility made it great!
November 18, 2013
Rated 5.0 out of 5.0 by adurke Very comfortable stay!
I had a very pleasant & comfortable stay. I stayed one night for a conference that was being held here the next day.
The staff was very helpful and nice to let me extend my checkout until I had a break from the conference (about an hour later than usual checkout).
The room was so quiet and very relaxing. I would definitely stay here again.
November 5, 2013
Rated 4.0 out of 5.0 by Landen1025 comfortable bed in a tiny room
The rooms on the website looked much larger than they really were. I booked a King plus fold out bed and didn't know the fold out bed would only hold one person. I had two children, one 12, and the other a teenager and one of them had to sleep in the King size bed.
November 1, 2013
Rated 3.0 out of 5.0 by Gary417 Poor Sleep Quality
The sleep quality was poor because the smoke detector in my room went off in the middle of the night on two of the three days of my stay (Saturday and Sunday) and this made it impossible to sleep. Maintenance changed to batteries, but this didn't solve the problem so he changed out the unit and it worked until the next night (Sunday) when it went off again, but I was told that I would have to wait until the next morning to have it fixed because there was no maintenance personnel on site at that time. Also I was locked out of my room on Sunday night because the electronic key had been disabled. I went to the front desk and was able to get it taken care of with no problems.
November 1, 2013
Rated 5.0 out of 5.0 by Gary77459 The Best
Can't say enough about this hotel. From the cleaning staff and up are all polite and helpful. They go the extra mile. The rooms are always clean and the fifth floor concierage will go that extra mile to make sure you have what you need. The food in the restaurant is awesome and since I travel alone the barmaids will make you feel at home.
October 29, 2013
Rated 3.0 out of 5.0 by HDvg No points for stay
i travel 4-5 days a week and have the opportunity to choose multiple properties. Your property is the only Crown Plaza that I do not receive points at when I stay. Can you tell me why that is? I may need to change where I stay when I come to Baton Rouge. Thx
October 28, 2013
Rated 5.0 out of 5.0 by beachbum777 Overall Experience - Excellent!
The entire staff of Crowne Plaza - Baton Rouge was willing to please. Upon checkin I asked about the possibility of an upgrade. I was immediately upgraded to a balcony room, and also given two breakfast buffet coupons, and coupons for two drinks each day of my stay. Traveling alone, I loved the upfront parking with signs "For Ladies Only". The accomodations were clean, modern, and very inviting. The oversized flat screen tv was a real plus for late night viewing. I had an incredible view of Baton Rouge from my balcony room. The meeting rooms and meals were to be commended. I do hope the Louisiana Notary Convention makes this their annual home!
October 14, 2013
Rated 3.0 out of 5.0 by Npickens Restroom unsanitary
It was evident that the shower doors had not been cleaned. In fact, they were full of soap scum!
October 6, 2013
Rated 3.0 out of 5.0 by Jim1963 Old and Run Down
The whole hotel needs to be updated. It was really run down looking. The bathroom was stocked with half full shampoo bottles and soap. It was like they just left what was there from the last person.
September 29, 2013
Rated 3.0 out of 5.0 by Kelly2008 Enjoyed Our Stay but Housekeeping Left A Lot to Be Desired
We stayed here for a LSU game and had a room on the concierge level on the pool side.
My friend arrived around around 1:30 and asked if our room was ready as I was on my way from Dallas and having some car problems. The front desk told her that they would contact housekeeping to ask them to get it ready. When I arrived at 3:30 it was not ready.
The room was comfortable but the housekeeping left a lot to be desired. I know it was a game weekend and they were busy but our room was not cleaned until 5:00 on two days. We even had to wait while they cleaned it as we had left and came back to our room and they had just started cleaning it.
I have stayed here, even on game weekends, and never had a problem with housekeeping, so was disappointed.
We also woke up at 3:00 in the morning because a woman and man were on their balcony talking so loud I could hear every word they were saying. She was cursing as well. I tried to open the sliding door to ask her to be quiet and could not get it open so called the front desk. They told me they would take care of it and about 20 minutes later I fell asleep again so am assuming the front desk said soemthing.
Overall, it was an okay stay but the housekeeping was poorly managed in my opinion.
September 24, 2013
Rated 4.0 out of 5.0 by David1900 Check-in time is too late
I think a check-in time of 4:00 pm is too late. I know that may be the standard for the industry. However, other hotels have allowed me to check-in as early as 1:00 pm. I recently attended a weekend conference that started on Friday morning. My meetings on Friday were over at 1:00 pm with a reception scheduled for 6:00 pm that night. I was really expecting to be able to check-in and relax for the afternoon. The front desk informed that my room was not available and I waited until 4:00 pm. For a hotel of this caliber, the lobby is really not that nice. I chose this hotel for the convenience of staying in the same place as my conference. This late check-in ruined it for me. Next time I will consider staying somewhere else.
September 20, 2013
Rated 5.0 out of 5.0 by GuardWife Comfort and Convenience
Great experience. All of the staff were accommodating. Good location with restaurants within walking distance and more of the city just minutes away. I would recommend them to others.
September 19, 2013
Rated 4.0 out of 5.0 by UABFAN Full service
Everyone was helpful when asked and also offered their help
September 11, 2013
Rated 2.0 out of 5.0 by Matthew22 Very dissappointed
I have loved every single Crowne Plaza I've ever stayed in, however, this one was sorely disappointing. To start, the check in process was disorganized and conducted by someone with an attitude, so it took much longer than it should of after a long day. I had booked the room on my IHG app and used my priority points for the stay. They ended up charging my card for the room, and taking the points as well. When I called to get it fixed, they put the money back on the wrong card! Seriously? Get it together people!
As far as the hotel is concerned, it was fairly nice, even if the room was really small. The beds were fairly comfortable and I ended up getting a decent nights sleep.
In the morning, I went downstairs to get coffee for my wife and I, and there was no coffee station. (SIGH!# So I asked a waitress at the buffet for some, and she came out and charged me for the two coffees #Which should be free for Platinum Members!). Come to find out later, she created another charge and tried to get me for two full breakfast buffets! Next in line was the maids. We got a knock on our door 3 times to ask if we were ready to leave so they could come in and clean within a period of around 2 hours! Back off!
I don't know if all these things happened because it was a Friday night/Saturday morning, but whatever the case may be, this hotel needs some serious staff adjustment. I will stay at a Crowne Plaza again, but NEVER at this one.
September 10, 2013
Rated 5.0 out of 5.0 by familyrestday40 personal stay
Very well managed room upgrade with breakfast was very nice
September 5, 2013
Rated 5.0 out of 5.0 by Drey16 everything was wonderful.
Everything was wonderful, enjoyed every bit of it.
September 4, 2013
Rated 5.0 out of 5.0 by Melot Everything you want in a hotel
Had a great stay with wife. Great staff and top notch service .
September 1, 2013
Rated 3.0 out of 5.0 by Coaster Responsive
Front desk associate addressed my concern appropriately
August 31, 2013
Rated 5.0 out of 5.0 by steve7800 Great Food
Food was delicious Service impeccable. Not what yoou would expect from a Hotel Restaurant. I was impressed and pleased with the service and quality
August 28, 2013
Rated 4.0 out of 5.0 by Prvrb1921 Comfortable with a few unwanted surprises
My stay began with a fire alarm warning us to get out of the building as soon as possible. We had checked in 15 minutes earlier and were getting ready for an event when we had to evacuate and go out a fire exit into the summer heat. Apparently there was no fire and no explanation was ever offered. Later that night, someone came knocking on our door. When we didn't answer, they tried to open the door with a card key. Luckily we had the latch locked to prohibit entry of the housekeeper who thought we had called for extra towels (we had not). Then the next morning (Saturday) we were again awakened by housekeeping who wanted to come clean the room at 8:45am. So much for a relaxing night....
Overall the room was nice but it was very damp and humid. It smelled like it had been a smoking room at one time.
I may stay here again, despite the flukes of the fire alarm and housekeeping staff. However next time I will remember to put my Do Not Disturb sign on the door!
August 27, 2013
Rated 4.0 out of 5.0 by MC7135 Very Clean comfortable bed
Our 4 night stay at this hotel was great, rooms were clean and the hotel had class. We didn't like the fact they didn't offer a shower and bath tub.
August 18, 2013
Rated 5.0 out of 5.0 by DQueen HOSPITALITY
Every staff person we had to interact with was always very professional, pleasant, polite and willing to assist whether it was their respective position. Our stay was the best with regards to quest accommodations.
August 5, 2013
Rated 2.0 out of 5.0 by surf91 Excellent location-rooms were very clean and comfortable, staff went beyond their duty to help, 5 stars to management for excellent stays.
I was very surprised as to the fitness center. The center was well equipped and was one of the best I've used. I on average stay approx. 75 nights away on business trips and the Crowne Plaza is the one I looked forward to staying at each time.
Thumbs up for an excellent hotel.
August 2, 2013
Rated 5.0 out of 5.0 by SannerN Great Room
My room was clean and comfortable. Hotel staff was extremely courteous. Loved the fresh cookies!
July 23, 2013
Rated 5.0 out of 5.0 by Tinafl Clean rooms and great workout area!
I travel to Baton Rouge at least 10 times a year, and have been for the last 6 years. I have stayed at this Hotel from the very first trip and I just love the place!!!
July 17, 2013
Rated 4.0 out of 5.0 by TILUSA Excellent location good service
Close to my location of activity for the week. The conceirge floor offered great service in the morning and evening time slots. The room was average for Crown, but comfortable.
July 17, 2013
Rated 3.0 out of 5.0 by KMPCPA It was ok.....but.......
My wife and I attended a ballroom dance competition being held at the hotel. The comp has always been held at this hotel. I wasn't totally dissatisfied with my stay at the hotel. But, the hotel did not appear to be staffed well enough to handle the approximate 200 people that attended. Each time we went to the restaurant in the hotel, the far majority of the tables needed bussing, there were not enough waiters/waitresses to handle the diners and the buffet was empty or the food on it was not fresh.
July 7, 2013
Rated 1.0 out of 5.0 by ChrisB17 Worst Experience in Years
Upon check in gave the staff my dry cleaning and laundry. The next day no one knew the location of my clothes. It was surmised that they may still be on the property. They guessed they might be back by Monday. I had a an early dinner meeting with a client and a date later that evening. Luckily, I was able to purchase a blazer and dress shirt in time for both. Advised the staff that I would be cutting my stay 3 days short to move to the Indigo downtown. My room was also small and did not have a couch which was stated in my reservation. The bathroom had a musty body odor smell. And the room temperature was never comfortable (warm). The night manager Chris talked to me about my experience and was very apologetic and professional. He offered me 20,000 points for my inconvenience. He promised me the General Manager would call me. If he had shown concern and followed up with me, I'm sure I would not be writing this review. Very disappointed with my experience. I will continue to use the Indigo and just explain to my customers that we can not get good service anywhere else.
July 4, 2013