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Rated 3.8 out of 5 by 248 reviewers.
Rated 2.0 out of 5.0 Poor service and cleanliness! I was never recognized as a rewards club member nor offered extra welcome points. Called-up the FD to ask for a new coffee maker, we never get any resolution we just decided to sleep rather than wait for eternity. Two (2) cans of beer were left in the refrigerator by a previous guest. No liner in the shower curtain. The inner corridor/courtyard was impressive when we first walked-in but did not live up to what we expect from a Holiday Inn. The room is dated, old and furniture looks worn. Bed size is so small. But the worst is the front desk staff who checked me in. She's an African American woman. I asked her I need to pay cash for the pet fee, she said i can pay at check out. I want to pay right away but she said at check-out. The next morning, the bill was delivered under the door without asking if we want to pay cash. The front desk agent never made a note that I told her I am paying cash. We just left as we are running late in the morning. January 28, 2015
Rated 5.0 out of 5.0 by Great service Great customer service. Jeremy upgraded my room from a Queen to a King when I ask to be on another floor. The staff is always friendly and very helpful when we stay or when we have the conference rooms. The only problem we had was the bed was not that comfortable. I believe the mattress was too firm it was like sleeping on a brick. January 27, 2015
Rated 5.0 out of 5.0 by Enjoyed the stay! The stay was more than I imagine. I enjoyed every minute of it. The food was ok, I would recommend this hotel to friends and family. January 27, 2015
Rated 1.0 out of 5.0 by Terrible room The room was horrible. I was even upgraded to this room so I can't imagine what the other room looked like. There were huge cracks in the bathroom tiles, mold around the tub, stains in the shower/tub area. Just disgusting January 22, 2015
Rated 2.0 out of 5.0 by Just ok Better hotels in the neighborhood to would try those instead. Initially room provided had a very heavy smoking odor. The tub drain in the second room was too slow seemed clogged. Heart to Heart package arrived after 3 calls to front desk and was an hour later than requested. January 22, 2015
Rated 4.0 out of 5.0 by clean room priced well The room and motel was clean. could tell Motel was older but has been kept well. Enjoyed the inside pool for a night swim in December. Close to several places to eat. In good location. The only complaint I would have is the bed was horrible felt broke down very very hard mattress our backs killed us did not want to lay any longer than we had to. The other complaint was check out was at 12:00 and our keys would not work after bout 10:45 was told cause of time change didn't buy that story since time changed 2 moths prior. but it had not caused much trouble so we did not pursue the issue. Was not to very noisy did hear other people in other room next to us but they got quite soon after we went to bed. Overall a good stay and will stay here again and only hope that next bed is more comfortable in next room. January 19, 2015
Rated 4.0 out of 5.0 great service I love the open area between the hotel rooms and the dance rooms. It was nice to be able to hang around and have everyone else there too. January 14, 2015
Rated 4.0 out of 5.0 by stayed for military service Had to stay an extra night for military service in area. Holiday Inn Beaumont worked with my budget and was able to stay. Breakfast excellent ready early in morning for early military work day. Staff is great. January 14, 2015
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