Rated 3.9 out of 5 by 91
Rated 2.0 out of 5.0 by Siver93 Not a good experience
This hotel is in need of a remodeling upgrade. The carpet and drapes were stained. The bathroom was extremely small and not very clean. The sitting area of the suite was warm while the sleeping area was freezing cold. Called the front desk several times to beg for the basics like clean towels, toilet paper and linens and pillows for the sofa bed. Those things should have been in the room readily available. Will not stay here again. Not worth the money I paid.
December 1, 2013
Rated 5.0 out of 5.0 by senolc so nice
It is a very nice hotel. It deserves this rate exactly.
November 29, 2013
Rated 5.0 out of 5.0 by AggieZu Beautiful facility and great service
My stay was amazing!!!! It had been 13 years since my last stay. Great service!
November 14, 2013
Rated 2.0 out of 5.0 by Slick94 Bad experience
45 minute wait in line to check in due to server crash. One person doing check-in. Needed a better contingency plan. Needed better trained staff to work thru this.
Room was extremely dusty but didn't want to stand in line another hour to attempt a change. Manager very apologetic but that does not change the experience.
November 13, 2013
Rated 5.0 out of 5.0 by jeffway8 Great Experience
My job requires extensive travel. I have been staying at this Hotel for better of ten years. The staff has made every stay even more pleasant than the last. If I ever have had any type of issue they work tirelessly to resolve the issue immediately.
November 11, 2013
Rated 4.0 out of 5.0 by grannyshirl Great beds
We will stay here again when in the area very nice and clean friendly staff
November 6, 2013
Rated 1.0 out of 5.0 by Ichiban Noisy night of no sleep
The noise level was quite high. We tolerated it until 11PM and then started to complain to the front desk. We called at 1130 PM and again at 12 PM when nothing happened.
The room was right above the bar area (3rd floor) and with the open design and boisterous crowd, the noise is not dampened and is not conducive for a good night's sleep. We also banged on the walls for the noise in the next room and above us.
Finally around 1AM the level was tolerable.
We will not return.
November 5, 2013
Rated 3.0 out of 5.0 by Dml823 Hot Water and WiFi lacking
The hot water was lukewarm at best and the WiFi ranged from 1MBS poor signal to nonexistent. When I walked to the front desk to ask them to reset the WiFi there was not even a signal at the front desk. Even after complaining it never got any better. When I checked out I commented on the poor signal to the clerk and his reply was "Yeah, we get that a lot here"
It is a nice hotel and if WiFi and hot water are not important then I would say go for it..
October 30, 2013