Rated 3.8 out of 5 by 382
Rated 5.0 out of 5.0 by walnut52 GREAT STAY DURING A TRYING TIME
My stay was during major surgery for my sister, the staff made my stay as painless as anyone could have expected. the staff was very friendly and the hotel was as comfortable as being home.
August 25, 2015
Rated 4.0 out of 5.0 by Sober Traveler Great Place
This hotel is located near a movie theater, restaurant, down the road are shopping centers. The pool is nice. The rooms are clean. The staff is helpful.
August 20, 2015
Rated 1.0 out of 5.0 by BD39 Quality
I have stayed at this Property in the Pass and was very pleased with the Staff and Service. This visit I was very unhappy about the Service that My Family and I received. The Front Desk did everything possible but was not able to provide the service requested. We checked in at 830pm that evening and it was 1am in the morning and we were still trying to get another room because it was 80 degrees in the room and the fan provided was not doing the Job, the 3 small kids had to be put in the room with other family members and that made it uncomfortable for everyone.
August 19, 2015
Rated 5.0 out of 5.0 by Greg2100 Great service
Highly recommend this hotel over all others in Beaumont, Texas
August 18, 2015
Rated 4.0 out of 5.0 by buttons4 Great Meeting Ball Rooms
Housekeeping was my only issue, due to the odor in my room. I asked housekeeping if they had spray and the young lady who was on the 7th floor said that it wasn't her floor she worked on!!!!! Prepared workers work on any floor, IJS!
August 17, 2015
Rated 2.0 out of 5.0 by Artsalfa actually reviewing August 11-12 stay
wasn't posted yet and I probably would not have made another effort which is about what I think about this hotel. Had recently switched from the newer HI Exp because of problems and after this stay will continue to look for decent accommodations. Larger older Hotel which had been serviceable in past couple stays. Storm related WiFi down for 2+ days was a major disappointment. Had to change rooms because of thermostat issues and excessive noise from waterfall and elevator. Next room thermo didn't adjust either. no towels at pool and Jacuzzi is barely passable, no jets just air.
Staff seemed disinterested to issues, decent breakfast but overall it doesn't rate a return unless in a pinch. Will be looking to take my 20+ nights/year in area elsewhere.
August 15, 2015
Rated 1.0 out of 5.0 by Class of 70 Staff needs updating
The front desks was down right rude upon checking in. Then our room was uncomfortably hot! We asked to be moved to another room & were told that they couldn't do that. They said they would send someone up to look at the thermostat but no one ever did. We mentioned this to other friends at the event we were attending & said they had been moved because their rooms were hot. The hotel has obviously been updated but housekeeping & staff were not.
August 13, 2015
Rated 4.0 out of 5.0 by Bcd2727 Very Clean Hotel
We stayed here overnight while in town for a concert. Hotel was very clean and the staff was very helpful. Our room cooled some but never got as cool as the thermostat was set. Aside from the temperature, good stay.
August 11, 2015