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Rated 3.8 out of 5 by 221 reviewers.
Rated 5.0 out of 5.0 by Great value, Great comfort I stay at this hotel several times per month for work. I've always had great stays here. Rooms are comfortable and clean. Beds are great. For eating Subway is just across the parking lot, but there are several other great place to eat within walking distance. Wish they had a better selection of channels though, but I usually don't watch TV too much when I'm here. Common areas are clean and the staff is polite and professional. Highly recommend this hotel if you're staying in Beaumont for both business and pleasure. November 18, 2014
Rated 5.0 out of 5.0 by Great Service Very Courteous and attentive staff. Greeted politely and professionally. Bar/Restaurant staff was attentive. Facility and the meeting room was well maintained and concierge was attentive. November 18, 2014
Rated 1.0 out of 5.0 by Skip this hotel I spent my four days here with a mouse in the room. When reported it to the staff they brought in a. Inch of sticky traps. The mouse was caught on the morning I left. Light was burned out in the bathroom. Another above the desk. The door to threshold opening was big enough for a small cat to come and go. November 17, 2014
Rated 5.0 out of 5.0 by Front desk service second to none! Great place to stay while on work trips. The front desk staff bent over backwards to help! November 17, 2014
Rated 4.0 out of 5.0 by Missing Points Again Hotel is convenient, clean and comfortable. Front desk folks are great. Again, I'm missing my 10,000 points and possibly my 500 welcome points. 500 points were assigned for a stay on November 12th, a day which I did not stay at the hotel. Are these 500 points really for a stay on Nov. 1st or November 6th? This is the only IHG hotel where I have to contact management to get my priority club points credited to my account. This isn't an occasional occurrence. It happens every time I stay at this hotel November 15, 2014
Rated 4.0 out of 5.0 by Beaumont Stay Facility was very clean with friendly staff willing to help. November 11, 2014
Rated 5.0 out of 5.0 by Friendly staff The staff was Friendly and the guest room accommodations were clean and up to date. . November 11, 2014
Rated 1.0 out of 5.0 by Don't book here! Lost my reservation, put me in a dirty room....found bra in my drawer....no acknowledgement of Ambassador Platinum Status... The most horrible experience I have been subjected to in my entire time with the IHG group. Despite the assurances of Pablo (manager?) I was billed for a cancelled stay date and then I found another billing on my account. What is going on? If this is the quality IHG tolerates in staff and service, looks as if my firm will seek out competition. There had better be a satisfactory solution soon.... November 9, 2014
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