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Rated 3.8 out of 5 by 152 reviewers.
Rated 5.0 out of 5.0 by Great Service at the Desk from the time I walked into the establishment I love to stay at this Hotel. It was a wonderful place to stay. The traffic is busy at this hotel, they maintain adults, and kids, its a great place for everyone. July 15, 2014
Rated 4.0 out of 5.0 by Attentive Staff Although the furniture/carpet is way outdated the staff was always very friendly and attentive. July 15, 2014
Rated 2.0 out of 5.0 by Uncomfortable bed and loud lobby conditions Even though the staff was friendly and yes, the hotel has some amenities like a pool (indoor) a workout room and a very small laundry room. The bed was horrible...and isn't this the main reason why you get a hotel; so you can sleep away from home. The mattress sunk in the middle and the sheet were rough. I tossed and turned and only got about four hours sleep. Not happy! No matter what the hotel needs to have comfortable beds. July 14, 2014
Rated 5.0 out of 5.0 by Family Trip Other than the little league players running up and down the halls and other than a lot of light under the door, it was a great stay. After about 11 or so the kids went to sleep and the extra pillows stopped the light under the door. Individual room temperature controls are great. July 14, 2014
Rated 5.0 out of 5.0 by Holiday Inn stay Location and access to hotel is good, appearance and hotel staff are friendly. July 14, 2014
Rated 5.0 out of 5.0 by Room (Bed), Electrical Outlets and Pool The beds were smaller than I thought they were but comfortable. I think more outlets on the wall, especially on the side of the beds (not only between the beds) and long wall by TV so you can iron by the wall in front of the closet instead of having to use outlet in bathroom. Pool - clean and very strong chlorine, in fact I think it was a tad to much. More tides need to be out when you have so many people at hotel for reunions or just getting away from home for the holidays. The pool attendant need to assure that the floor by pools are kept more dryer when you know that the pool was a high demand during the holiday. In other words, attention to pool area need to be done more frequently. July 10, 2014
Rated 4.0 out of 5.0 by Ok service and problems Charger was not found and i know that i left it in the hotel room and was not turn in!!!!!!!!!!!!!!!!!!!!!!!!! Really! July 10, 2014
Rated 1.0 out of 5.0 by Rude staff and the place was filthy! my stay was horrible from the beginning to the end. I was quoted one rate when I made the reservations only to find out it was $10 more per night. I was a part of the Garner Family Reunion. My room wasn't clean. My feet stuck to the bathroom floor which was very sticky. The lobby and sitting areas had debris scattered throughout. The parking lot had trash intermittently strewn throughout. We received the best service at the breakfast buffet by the waitresses both mornings. I had just returned from vacation in San Francisco where I stayed at the Holiday Inn Express Airport South. The place was immaculate with a very helpful & professional staff. Maybe you could let them train these people. I will never stay there again. I told a friend who visits Beaumont frequently about the place and she quickly informed me that I should have stayed at the Hampton Inn across the street. My sister had to change rooms because hers was so filthy & a board was holding up the wash basin. They at least credited for one night after seeing the condition of her room. The place was a complete MESS! July 9, 2014
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