Rated 3.9 out of 5 by 92
Rated 2.0 out of 5.0 by MrandMrsW Meh
I am a fan of Holiday Inn/Holiday Inn Express for the most part, but even my 11 year old son could see what a dump this place was. The room wasn't very clean (there was a used tissue on the bathroom floor, one of the towels had a red blotch on it--some sort of powder perhaps#. The place was worn, two of the ice machines we tried #we went to three of them# didn't work. The staff was fine, but didn't go out of their way to show any type of hospitality--more of a "take it or leave it" kind of attitude. There was no free breakfast #perhaps this is only for the Holiday Inn Express locations#, but we were told for $10 per person we could have the buffet in the morning. Though we were priority club members we were told we would have to buy bottles of water #also perhaps a Holiday Inn Express perk). The place will do in a pinch, but there are several other hotels in that general area with comparable pricing and if Holiday Inn isn't going to step up, perhaps one of those other places will earn my business in a couple of weeks when we go back through Beaumont Texas.
December 5, 2013
Rated 2.0 out of 5.0 by Siver93 Not a good experience
This hotel is in need of a remodeling upgrade. The carpet and drapes were stained. The bathroom was extremely small and not very clean. The sitting area of the suite was warm while the sleeping area was freezing cold. Called the front desk several times to beg for the basics like clean towels, toilet paper and linens and pillows for the sofa bed. Those things should have been in the room readily available. Will not stay here again. Not worth the money I paid.
December 1, 2013
Rated 5.0 out of 5.0 by senolc so nice
It is a very nice hotel. It deserves this rate exactly.
November 29, 2013
Rated 5.0 out of 5.0 by AggieZu Beautiful facility and great service
My stay was amazing!!!! It had been 13 years since my last stay. Great service!
November 14, 2013
Rated 2.0 out of 5.0 by Slick94 Bad experience
45 minute wait in line to check in due to server crash. One person doing check-in. Needed a better contingency plan. Needed better trained staff to work thru this.
Room was extremely dusty but didn't want to stand in line another hour to attempt a change. Manager very apologetic but that does not change the experience.
November 13, 2013
Rated 5.0 out of 5.0 by jeffway8 Great Experience
My job requires extensive travel. I have been staying at this Hotel for better of ten years. The staff has made every stay even more pleasant than the last. If I ever have had any type of issue they work tirelessly to resolve the issue immediately.
November 11, 2013
Rated 4.0 out of 5.0 by grannyshirl Great beds
We will stay here again when in the area very nice and clean friendly staff
November 6, 2013
Rated 1.0 out of 5.0 by Ichiban Noisy night of no sleep
The noise level was quite high. We tolerated it until 11PM and then started to complain to the front desk. We called at 1130 PM and again at 12 PM when nothing happened.
The room was right above the bar area (3rd floor) and with the open design and boisterous crowd, the noise is not dampened and is not conducive for a good night's sleep. We also banged on the walls for the noise in the next room and above us.
Finally around 1AM the level was tolerable.
We will not return.
November 5, 2013