Rated 3.8 out of 5 by 368
Rated 2.0 out of 5.0 by engineerdva AC/Breakfast
I arrived and realize that the hot weather is much but didn't think that the rooms could never cool. I was informed that the AC was being replaced in two days and instead was 4-5 days. The eighth floor never cooled and I moved to the 1st along with a box fan the entire time I was there.
I ate a complimentary breakfast due to my original room being given away to someone that was checked under my name...oddly. Within my biscuit, I found what later was analyzed as a tooth. No, not mine.
I requested 1000 points to my rewards account and have yet to see it.
August 1, 2015
Rated 5.0 out of 5.0 by traveler1203 nice rest
friendly staff / quiet hotel. just needed a good nights sleep on this trip and got one here.
staff was attentive to my needs and very helpful
August 1, 2015
Rated 5.0 out of 5.0 by Greg2100 Service
Excellent front desk personnel and the maids were proficient in their quality of work. Great stay. Will be back.
July 30, 2015
Rated 5.0 out of 5.0 by jake151 very nice stay
check-in was excellent. very nice personel and beautiful lobby. very comfortable bed. great selection at the breakfast buffet, but the food was somewhat cool as we were a ittle late for breakfast. will stay there again and recommend the hotel to anyone.
July 30, 2015
Rated 1.0 out of 5.0 by Kurt302-1 Not recommended
After a recent stay at this location I would not recommend it to anyone. We originally booked for five days but left after four. Even though we checked out plenty early, the manager on duty was unable to refund our reserved 5th night because the way it was booked was screwed up. Also the hotel's issue. We booked the room under the USTA room rates but that is not how it was entered. After initially being overcharged by $200.00 which took a month to correct, the booking was still screwed up. To top it off, our room never got below 75 degrees, sometimes as high as 80 degrees. We ran to a store to pick up a fan. The staff at the front desk was not accommodating at all with the issue. We were finally told, on the night I let them know we were leaving earlier than expected, that they would try to locate us a different room. At this point my mind was clear we were leaving. Ice machines did not work, ants had taken over the pool patio area, and lip service from the front desk were more issues. This place is a joke and I am very surprised it maintains its Holiday Inn name.
July 29, 2015
Rated 5.0 out of 5.0 by Angelica13 Staying overnight to hop on an early flight.
Excellent hotel close to the airport. Very clean and friendly place to stay.
July 28, 2015
Rated 4.0 out of 5.0 by Regina73 Very nice and helpful staff
Even though I mistakenly made a reservation (after midnight) for Tuesday night instead of Monday 5 mins before on the phone app , she happily switched my reservation without any question. She also allowed me a late check out and even gave me a free frozen dinner as a midnight snack since I'd indicted a late wake up call and would be missing breakfast. The room was very comfortable and clean. Bed was soft, pillows plush, I would stay here again.
July 25, 2015
Rated 1.0 out of 5.0 by Joe ma64 Good and bad
Ac did not work. Playing their own music at the front desk (loud!). They got me a room when they were full. Great job!
July 23, 2015