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Rated 3.8 out of 5 by 366 reviewers.
Rated 5.0 out of 5.0 by Service Excellent front desk personnel and the maids were proficient in their quality of work. Great stay. Will be back. July 30, 2015
Rated 5.0 out of 5.0 by very nice stay check-in was excellent. very nice personel and beautiful lobby. very comfortable bed. great selection at the breakfast buffet, but the food was somewhat cool as we were a ittle late for breakfast. will stay there again and recommend the hotel to anyone. July 30, 2015
Rated 1.0 out of 5.0 by Not recommended After a recent stay at this location I would not recommend it to anyone. We originally booked for five days but left after four. Even though we checked out plenty early, the manager on duty was unable to refund our reserved 5th night because the way it was booked was screwed up. Also the hotel's issue. We booked the room under the USTA room rates but that is not how it was entered. After initially being overcharged by $200.00 which took a month to correct, the booking was still screwed up. To top it off, our room never got below 75 degrees, sometimes as high as 80 degrees. We ran to a store to pick up a fan. The staff at the front desk was not accommodating at all with the issue. We were finally told, on the night I let them know we were leaving earlier than expected, that they would try to locate us a different room. At this point my mind was clear we were leaving. Ice machines did not work, ants had taken over the pool patio area, and lip service from the front desk were more issues. This place is a joke and I am very surprised it maintains its Holiday Inn name. July 29, 2015
Rated 5.0 out of 5.0 by Staying overnight to hop on an early flight. Excellent hotel close to the airport. Very clean and friendly place to stay. July 28, 2015
Rated 4.0 out of 5.0 by Very nice and helpful staff Even though I mistakenly made a reservation (after midnight) for Tuesday night instead of Monday 5 mins before on the phone app , she happily switched my reservation without any question. She also allowed me a late check out and even gave me a free frozen dinner as a midnight snack since I'd indicted a late wake up call and would be missing breakfast. The room was very comfortable and clean. Bed was soft, pillows plush, I would stay here again. July 25, 2015
Rated 1.0 out of 5.0 by Good and bad Ac did not work. Playing their own music at the front desk (loud!). They got me a room when they were full. Great job! July 23, 2015
Rated 5.0 out of 5.0 by Great ambiance The hotel lobby/ lounge area was a great place to hang out and meet folks. The front desk staff was courteous, helpful, and efficient. The breakfast crew was not so attentive though, but still had an okay breakfast. The room I was in was very dark and could use a little updating, but it was comfortable and I slept well. July 23, 2015
Rated 1.0 out of 5.0 by No sleep and staff didnt care or compensate me bad stay I have stayed twice in last month at the holiday inn plaza in beaumont texas. Both times they had a convention or family reunion. Both times we got no sleep because of kids running the halls screaming n playing as well as the adults laughing n talking in the hallway at 4 in the morning. After calling front desk who seemed indifferent n just said sorry for your inconvenience n hung up. Next morning i called the manager n she said well im sorry i ll give you 2000 points.. Really? Omgosh. Security was there in lobby n watched the kids running around the whole lounge n did nothing. We have stayed here for years but it seems that they are most concerned with the "big money" people instead of the patrons that stay frequently. I am so disappointed n frustrated in holiday inn and i wont grace their doors at this one in beaumont or any holiday inn.. They dont seem to care bout our one or two night stay.. I guess not enough money spent.. I really like them but the way we were treated was wrong..thx July 22, 2015
  • 2015-08-02T11:33:17.915-05:00
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