Rated 3.8 out of 5 by 384
Rated 3.0 out of 5.0 not pleased
There was oily stuff on the floor/carpet and on the bed sham. Very gross!
September 3, 2015
Rated 4.0 out of 5.0 by cowboy6266 Welcome rest during a long drive
I was thankful to find this Holiday Inn with a vacancy in the very early morning during a long trip south. The young lady at the desk was very helpful as well as being courteous and friendly. Something not often encountered at 3:00 in the morning. I was exhausted and very pleased to find a large well furnished bathroom and a shower with good water pressure. The bed was comfortable and the 8th floor was quiet enough. Very nice, spacious, open atrium with a glass sided elevator. I was however disappointed that for the price, there were no complimentary breakfast offerings whatsoever.
August 31, 2015
Rated 5.0 out of 5.0 by walnut52 GREAT STAY DURING A TRYING TIME
My stay was during major surgery for my sister, the staff made my stay as painless as anyone could have expected. the staff was very friendly and the hotel was as comfortable as being home.
August 25, 2015
Rated 4.0 out of 5.0 by Sober Traveler Great Place
This hotel is located near a movie theater, restaurant, down the road are shopping centers. The pool is nice. The rooms are clean. The staff is helpful.
August 20, 2015
Rated 1.0 out of 5.0 by BD39 Quality
I have stayed at this Property in the Pass and was very pleased with the Staff and Service. This visit I was very unhappy about the Service that My Family and I received. The Front Desk did everything possible but was not able to provide the service requested. We checked in at 830pm that evening and it was 1am in the morning and we were still trying to get another room because it was 80 degrees in the room and the fan provided was not doing the Job, the 3 small kids had to be put in the room with other family members and that made it uncomfortable for everyone.
August 19, 2015
Rated 5.0 out of 5.0 by Greg2100 Great service
Highly recommend this hotel over all others in Beaumont, Texas
August 18, 2015
Rated 4.0 out of 5.0 by buttons4 Great Meeting Ball Rooms
Housekeeping was my only issue, due to the odor in my room. I asked housekeeping if they had spray and the young lady who was on the 7th floor said that it wasn't her floor she worked on!!!!! Prepared workers work on any floor, IJS!
August 17, 2015
Rated 2.0 out of 5.0 by Artsalfa actually reviewing August 11-12 stay
wasn't posted yet and I probably would not have made another effort which is about what I think about this hotel. Had recently switched from the newer HI Exp because of problems and after this stay will continue to look for decent accommodations. Larger older Hotel which had been serviceable in past couple stays. Storm related WiFi down for 2+ days was a major disappointment. Had to change rooms because of thermostat issues and excessive noise from waterfall and elevator. Next room thermo didn't adjust either. no towels at pool and Jacuzzi is barely passable, no jets just air.
Staff seemed disinterested to issues, decent breakfast but overall it doesn't rate a return unless in a pinch. Will be looking to take my 20+ nights/year in area elsewhere.
August 15, 2015