Rated 3.5 out of 5 by 88
Rated 2.0 out of 5.0 by Unhappyguest13 Poorly maintained
This is the most recent of several stays here over the years, and every year the hotel gets a little bit more run-down. This year was probably the breaking point for me. Everything felt dated, and the caulking around the tub tiles was gray and/or orange-ish. There were hairs in the bathroom that did not come from us. The pool was closed for maintenance when we arrived, which disappointed the kids, but it did open later in the evening. Overall, I think this hotel needs some major updating.
August 26, 2013
Rated 2.0 out of 5.0 by normam4459 Not a good place to stay
This hotel was very dirty and dingy. The lobby seems nice but the rooms and restaurant are very dirty and need maintenance immediately. The health department should be called to test the indoor pool. It was disgusting.
I would never stay here again and would definitely not recommend it to anyone else.
August 25, 2013
Rated 5.0 out of 5.0 by Teatoe very close to e way
hotel on a hill, very easy to get to and was very quiet. no other businesses in sight.
August 25, 2013
Rated 4.0 out of 5.0 by shopk8254 Great service
As a diabetic I would have liked a fridge in the room. Made do with our ice chest. All else was great . Needed an additional chair in the room. One drawback. The sink in the bathroom was slow draining.
August 23, 2013
Rated 5.0 out of 5.0 by sherdherm Staff and Restaurant
Both the Front Desk and the Restaurant Staff were especially helpful and friendly. And I had the best veggie omelet ever! We will definitely stay here again when traveling in the Pittsburgh area.
August 23, 2013
Rated 2.0 out of 5.0 by Jman87 Run down and under-staffed
When you see the brand "holiday inn" I think you should be able to expect reliable and quick service, great value and reasonable quality. This hotel delivers on none of those. Its old, run down and desperately in need of staff. I actually feel sorry for the staff who try to get you a meal in under an hour, but they're got no chance. One person cooking... don't matter how fast the servers are!
Last thursday, I toll a picture of BLACK BANANAS on the "fresh breakfast buffet". On sunday, the same black rotten bananas were still on display!
The pool... I fear for my son's health everytime I let him go in it. It looks green to me, and seeing how they keep the rest of this property, I am afraid of what's in that pool water.
August 17, 2013
Rated 5.0 out of 5.0 by fewarrenafb Excellent staff!
Stayed for a military reunion. Rooms were good. Casey's was great! Desk Manager was highly professional and accommodating! Breakfast Hostess/Waitress went way above and beyond and was just awesome. Would stay there again!
August 16, 2013
Rated 5.0 out of 5.0 by Howie4242 Great hot tub and pool
My brother, my adult son and I stayed here for 2 nights due to my Uncle Bob's funeral in Aliquippa, PA. It was a very nice hotel. Great location close to the PA turnpike. The hotel was quiet. We had a room facing the pool area. The hot tub wasn't too hot so you could stay in it a while. Breakfast was good & fast. It was hard finding the waitress to get our check so I had to seek her out. Free coffee in the lobby. Beds were comfortable with lots of pillows. I would stay here again.
August 13, 2013
Rated 1.0 out of 5.0 by TerriH Worst Experience and Service
My experience at this location was horrible.
1.) checked in got our Key Cards - Lug our Laugage to 2nd floor go to our room open the door and there are already people staying in the Room. the poor gentleman sleeping in bed most likely didn't appreciate complete strangers walking in on him!
2.) Had to Re-Lug our Laugage back down to the lobby to get Correct Room and Keys - Lady at front dest was nice she did give us coupons for Breakfast
3.) So lugging our Laugage Up to the 3rd Floor to a room that was to be nonsmoking - the hall way REAKED of Smoke! Horrible smell!!
4.) Had to ask for towels and wash clothes - paid for room w/4 guests and only have a set of 2 hmmmm!
5.) Get up for breakfast - go to rest stood there for 10 mins before anyone noticed we were there! Not the Waiters fault there was only One waiter and the place was busy! Bananas were FROZEN! Yep hard as a rock! Food was horrible - had to go up and get our own coffee again only one server and the place was busy! dishes piled high at our table because yep only 1 server! Go to pay for meal - server had no clue how to use the coupons - so she had to find someone to help her! there was def no TIP left at the table
August 9, 2013
Rated 3.0 out of 5.0 by Junior1228 Clean room, small bathroom.
We were located by the indoor pool which had guests loudly enjoying it till 11:00PM. The room info booklet stated the pool hours ended at 10:0PM but a call to the front desk informed us that 11:00PM was the time end for a weekend night. Wish we would have been informed that our room was located by the pool. After the guests exited the pool a service person entered the area and puled their cart along to perform their duties in the pool area. Needless to say we weren't able to get to sleep till close to 1:00AM.
August 9, 2013
Rated 2.0 out of 5.0 by gsrbp Not What It Used to BE!
This was our preferred location when in the area. In the past two years, things are not what it used to be. Most disappointing was the absence of staff in Casey's Grill. At 7:15 am, we walked into an empty restaurant. No one was around, not in the reception are, not in the serving area. No one responded to "Hello! Is there anyone here." Even walked into the kitchen. No one! No response. Went to the front desk, a housekeeper said she would find someone. We seated ourselves, waited for several more minutes for a server.
It was apparent she was not pleased we interrupted her 'smoke break.' The outside of the coffee decanter was dirty, the coffee tepid and weak.
August 1, 2013
Rated 4.0 out of 5.0 by katlett staff very good, rooms still very nice
we have stayed at this hotel many times, though not in the last few years, it is half way between all of our family. Love the rooms that open to the pool, feels at home. very nice a lift chair for the pool was added, but it wasn't working. staff did not know this until we tried to use it. Several staff tried to fix, even the chef. Perhaps things like that should been checked on a regular basis? Also disappointed that the restaurant is closed for lunch, we aren't big breakfast people, not very impressed with dinner menu, ordered take out, but the front desk didn't have much info on what was around that delivered. a/c was kinda loud. hotel not the most up to date, but still nice and clean, staff was great.
July 26, 2013
Rated 2.0 out of 5.0 by Vonnie47 Reservation Mix-up
I asked specifically for adjoining rooms and the reservation was made well in advance. However, the hotel got busy and one of my rooms was given away to one couple that was between all of my other family (rooms 200, 202, 204, 205). The room we were given as a replacement was 306. I was very disappointed that this could happen when reservations were made. The other couple who did not even use the pool should have been given the third floor room.
This is the only descent hotel in the area and when you reserve a set of rooms they should always be honored before a walk in.
July 22, 2013
Rated 5.0 out of 5.0 by Nooker Employee at front desk made our stay exceptional
It was an overnight stay using our Priority Club points. The desk clerk was a very outgoing person who made us feel that we were just as an important as any other Holiday Inn customer. She told us about the restaurant on the property and we enjoyed supper and breakfast in the morning there. She was so cheeful that it would make us want to use this property again.
July 18, 2013
Rated 5.0 out of 5.0 by a12345 Friendly Staff
Good overall stay. Property a little outdated but front desk staff was really friendly and helpful.
July 14, 2013
Rated 4.0 out of 5.0 by Bound4 Very Welcoming
I hadn't stayed at this hotel in several years, but it's much better than it was the last time. Very clean and comfortable. Front Desk personnel couldn't have been nicer and more accommodating. Pillows could have been a little fuller. The only negative comment I have is that I found the quality of the food from the restaurant to be sub-par. Also, the door tag that I left overnight to get a Continental Breakfast the next morning was never picked up.
July 10, 2013
Rated 1.0 out of 5.0 by Blount65 Holiday Inn 1970's style
This holiday Inn Express needs a major update. The rooms were dark, not enough plugs for my family laptops. This property reminds me of the way Holiday Inns looked in the 1970’s. The chair and bed looked bad and were not comfortable. The room needed a major redo, carpet, furniture, mattress, vanity, bath fixtures, and room lighting was very poor. . I know it's an older property but there is no place to plug more than one item in; cell-phone or bluetooth, etc. Guest room and bathroom are very dated. Most Holiday Inn Express have free breakfast but this didn’t.
July 7, 2013
Rated 4.0 out of 5.0 by doedoe My stay at Holiday Inn
Staff was exceptional and the dining area, along with the swimming pool. The only drawback is that the bathrooms are not updated which makes the sinks and toilet very low. I will stay at this place again when I visit Ellwood City in the future.
July 6, 2013
Rated 5.0 out of 5.0 by yellowbird4 Nice, clean location
Rooms nice and clean, personnel very helpful, beautiful indoor pool area.
June 27, 2013
Rated 5.0 out of 5.0 by Turner64 Thank you
I really enjoyed my stay. Great location to just to get away.
June 24, 2013
Rated 5.0 out of 5.0 by GeneWD This a is the way motels should be
This was so quiet and relaxing. Very good management was reflected in the wonderful employees. Thanks.
June 24, 2013
Rated 1.0 out of 5.0 by PAGMRG Stay away!
The hotel pictures on the website look good but are very deceiving. The parking lot is full of big rig truck s, even though the sign says “no trucks”. The exterior of the hotel looks run-down, and worn. I stayed in the Kings Court building which is the back side of the hotel property, which is outside the main building. The room needed a major redo, carpet, furniture, mattress, vanity, bath fixtures, and room lighting was very poor. During the morning with the drapes closed, one can see why the drapes and window covers also need to be replaced. The view was interesting from the window, seeing workers hanging out at a picnic table having a smoke. My overall impression was poor of the property, and room. The bar/dinning was average. I visited the bar, and had dinner 2 nights and the food and service was ok. The waitress said it was a new menu, and could not recommend any of the menu selections. I was interested in the NBA playoffs, and the server did not know any of the channels on the TV, and handed the remote for the TV to find it myself. The whole place needs a major update, and some help with the staff.
June 17, 2013
Rated 1.0 out of 5.0 by 9999 Don't book this for a large crowd
The place is not equiped to handle a large crowd. Not enough staff for it. Staff itself very nice. Security crazy yelled at for everything and we filled their hotel and bar everynight. Made a lot of money on us. Why have a balcony, if you can sit out there with a few drinks. Why get a block of rooms when you are scattered all over the place? WE were disturbing other guest--reason for the block--if people wanted a certain room then tell them this is all we have in a row. Why have a wedding there when you can't enjoy it after. Asked for a room to party in months ago didnt have one, all of a sudden they got one. We had 150 guests staying there.Obviously they weren't prepared for a party. When you book a hotel for after a weddiing we can not be responsible for every guest, but this was bad. When I called to complain, she had a different excuse for every complaint blaming us, of course. Also breakfast the next day 45 minute wait, no food in buffet when I got there.
June 17, 2013
Rated 2.0 out of 5.0 by Chuck1234 Family stop over
On our way home from a vacation on the East coast. Saw this hotel on the web and the pictures look good for the kids (ie. pool, play area, etc). Pulling into the parking lot my first reaction was "It looks run-down". I have to say I was a little disappointed. We stayed at a Holiday Inn Express going out to our vacation and were very pleased (clean, roomy, good breakfast, etc). Thus I thought staying at this Holiday Inn would be the same. Nope. My overall impression was that this was a Hotel that was renovated on the cheap. You could see where some areas were nice but other areas of the hotel not so nice. Door to the bathroom did not lock or close correctly, old loud a/c blowing cold air, went to the neat pool only to find many wet soggy towels laying all over the area, not a continental breakfast but a sit down breakfast and we got $20 off due to our room rate (this seemed very "old school"
and took extra time waiting), people woring around the hotel with their shirts hanging out. and looking unkept. Not mad but just disappointed. Many other cleaner choices for the $$$.
June 14, 2013
Rated 3.0 out of 5.0 by Dads52 Room was comfortable, while bathroom showed a lot of usage and could stand an upgrade
We called ahead and made a reservation only to find once we checked in we could have gotten the room for less if we had just walked in without a reservation? We also noted that the halls were dark with a lot of stains in the carpet. The back elevator smelled of smoke and had cigarette butts on the floor when we checked in. We we checked out in the morning the cigarette butts were still on the elevator floor. The entire hotel could use an upgrade with additional staff being added. We will be more cautious when checking in with Holiday Inn again.
June 8, 2013
Rated 2.0 out of 5.0 by McLeanMom Very nice staff, sad, tired hotel in need of renovation!
all the staff were helpful and nice. That said, this hotel is very old, tired and in need of a major renovation. The hotel is large and creepy, the upholstered chair in our room had a large stain, directions in hallways were terrible, food was pretty bad. Would recommend using only PART of the hotel (it is large) and upgrading.
May 21, 2013
Rated 5.0 out of 5.0 by Clarke1001 Great staff and comfortable room
I arrived early prior to the 3:00 PM check-in but the staff switched me to another room so I could check-in. The staff was very helpful and made every effort to ensure we enjoyed our stay. The room was clean and comfortable. Check in and check out was a breeze. Highly recommend this hotel if you are visiting this area of the country.
May 21, 2013
Rated 4.0 out of 5.0 by Genevaparents Nice room and enjoyed the pool
We had a nice room, clean and tidy overlooking the pool. Although the mattress was not very comfortable (way too hard).
A special THANK YOU to the second shift laundress who brought extra shower towels without being asked. (The pool was very busy and all the pool towels were used, so I brought my shower towel) She was very kind and considerate!
May 19, 2013
Rated 2.0 out of 5.0 by sandy56 Beaver Falls Holiday Inn
The location was fine but I wasn't pleased with the room for the cost. For that week this was the third, and most expensive hotel I had stayed in, It was also the oldest and dirtiest. The bathmat in the tub was horrible, I was afraid to step on so I kept my flops on while showering. There was an adjoing room door that looked as though it had been kicked in at some point which made me uneasy and the king sized mattress was way to soft or worn to be comfortable. I wont stay here in future visits to the area.I had stayed in Lexington KY and Berlin OH that week and both hotels were at least $30 - $40 per night cheaper.
May 17, 2013
Rated 4.0 out of 5.0 by Mants Decent place for the night
This facility is an older one and the hallways are narrow and not well lit. Rooms were comfortable and several in our party commented on how well they slept. Very nice pool area. We ate one meal there. The staff was very cordial - but the place was understaffed. Food was not very good. Would go to Sheetz next time instead of eating here.
May 16, 2013