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Rated 3.5 out of 5 by 139 reviewers.
Rated 3.0 out of 5.0 by Clean room, small bathroom. We were located by the indoor pool which had guests loudly enjoying it till 11:00PM. The room info booklet stated the pool hours ended at 10:0PM but a call to the front desk informed us that 11:00PM was the time end for a weekend night. Wish we would have been informed that our room was located by the pool. After the guests exited the pool a service person entered the area and puled their cart along to perform their duties in the pool area. Needless to say we weren't able to get to sleep till close to 1:00AM. August 9, 2013
Rated 2.0 out of 5.0 by Not What It Used to BE! This was our preferred location when in the area. In the past two years, things are not what it used to be. Most disappointing was the absence of staff in Casey's Grill. At 7:15 am, we walked into an empty restaurant. No one was around, not in the reception are, not in the serving area. No one responded to "Hello! Is there anyone here." Even walked into the kitchen. No one! No response. Went to the front desk, a housekeeper said she would find someone. We seated ourselves, waited for several more minutes for a server. It was apparent she was not pleased we interrupted her 'smoke break.' The outside of the coffee decanter was dirty, the coffee tepid and weak. Extremely disappointing. August 1, 2013
Rated 4.0 out of 5.0 by staff very good, rooms still very nice we have stayed at this hotel many times, though not in the last few years, it is half way between all of our family. Love the rooms that open to the pool, feels at home. very nice a lift chair for the pool was added, but it wasn't working. staff did not know this until we tried to use it. Several staff tried to fix, even the chef. Perhaps things like that should been checked on a regular basis? Also disappointed that the restaurant is closed for lunch, we aren't big breakfast people, not very impressed with dinner menu, ordered take out, but the front desk didn't have much info on what was around that delivered. a/c was kinda loud. hotel not the most up to date, but still nice and clean, staff was great. July 26, 2013
Rated 2.0 out of 5.0 by Reservation Mix-up I asked specifically for adjoining rooms and the reservation was made well in advance. However, the hotel got busy and one of my rooms was given away to one couple that was between all of my other family (rooms 200, 202, 204, 205). The room we were given as a replacement was 306. I was very disappointed that this could happen when reservations were made. The other couple who did not even use the pool should have been given the third floor room. This is the only descent hotel in the area and when you reserve a set of rooms they should always be honored before a walk in. July 22, 2013
Rated 5.0 out of 5.0 by Employee at front desk made our stay exceptional It was an overnight stay using our Priority Club points. The desk clerk was a very outgoing person who made us feel that we were just as an important as any other Holiday Inn customer. She told us about the restaurant on the property and we enjoyed supper and breakfast in the morning there. She was so cheeful that it would make us want to use this property again. July 18, 2013
Rated 5.0 out of 5.0 by Friendly Staff Good overall stay. Property a little outdated but front desk staff was really friendly and helpful. July 14, 2013
Rated 4.0 out of 5.0 by Very Welcoming I hadn't stayed at this hotel in several years, but it's much better than it was the last time. Very clean and comfortable. Front Desk personnel couldn't have been nicer and more accommodating. Pillows could have been a little fuller. The only negative comment I have is that I found the quality of the food from the restaurant to be sub-par. Also, the door tag that I left overnight to get a Continental Breakfast the next morning was never picked up. July 10, 2013
Rated 1.0 out of 5.0 by Holiday Inn 1970's style This holiday Inn Express needs a major update. The rooms were dark, not enough plugs for my family laptops. This property reminds me of the way Holiday Inns looked in the 1970’s. The chair and bed looked bad and were not comfortable. The room needed a major redo, carpet, furniture, mattress, vanity, bath fixtures, and room lighting was very poor. . I know it's an older property but there is no place to plug more than one item in; cell-phone or bluetooth, etc. Guest room and bathroom are very dated. Most Holiday Inn Express have free breakfast but this didn’t. July 7, 2013
Rated 4.0 out of 5.0 by My stay at Holiday Inn Staff was exceptional and the dining area, along with the swimming pool. The only drawback is that the bathrooms are not updated which makes the sinks and toilet very low. I will stay at this place again when I visit Ellwood City in the future. July 6, 2013
Rated 5.0 out of 5.0 by Nice, clean location Rooms nice and clean, personnel very helpful, beautiful indoor pool area. June 27, 2013
Rated 5.0 out of 5.0 by Thank you I really enjoyed my stay. Great location to just to get away. June 24, 2013
Rated 5.0 out of 5.0 by This a is the way motels should be This was so quiet and relaxing. Very good management was reflected in the wonderful employees. Thanks. June 24, 2013
Rated 1.0 out of 5.0 by Stay away! The hotel pictures on the website look good but are very deceiving. The parking lot is full of big rig truck s, even though the sign says “no trucks”. The exterior of the hotel looks run-down, and worn. I stayed in the Kings Court building which is the back side of the hotel property, which is outside the main building. The room needed a major redo, carpet, furniture, mattress, vanity, bath fixtures, and room lighting was very poor. During the morning with the drapes closed, one can see why the drapes and window covers also need to be replaced. The view was interesting from the window, seeing workers hanging out at a picnic table having a smoke. My overall impression was poor of the property, and room. The bar/dinning was average. I visited the bar, and had dinner 2 nights and the food and service was ok. The waitress said it was a new menu, and could not recommend any of the menu selections. I was interested in the NBA playoffs, and the server did not know any of the channels on the TV, and handed the remote for the TV to find it myself. The whole place needs a major update, and some help with the staff. June 17, 2013
Rated 1.0 out of 5.0 by Don't book this for a large crowd The place is not equiped to handle a large crowd. Not enough staff for it. Staff itself very nice. Security crazy yelled at for everything and we filled their hotel and bar everynight. Made a lot of money on us. Why have a balcony, if you can sit out there with a few drinks. Why get a block of rooms when you are scattered all over the place? WE were disturbing other guest--reason for the block--if people wanted a certain room then tell them this is all we have in a row. Why have a wedding there when you can't enjoy it after. Asked for a room to party in months ago didnt have one, all of a sudden they got one. We had 150 guests staying there.Obviously they weren't prepared for a party. When you book a hotel for after a weddiing we can not be responsible for every guest, but this was bad. When I called to complain, she had a different excuse for every complaint blaming us, of course. Also breakfast the next day 45 minute wait, no food in buffet when I got there. June 17, 2013
Rated 2.0 out of 5.0 by Family stop over On our way home from a vacation on the East coast. Saw this hotel on the web and the pictures look good for the kids (ie. pool, play area, etc). Pulling into the parking lot my first reaction was "It looks run-down". I have to say I was a little disappointed. We stayed at a Holiday Inn Express going out to our vacation and were very pleased (clean, roomy, good breakfast, etc). Thus I thought staying at this Holiday Inn would be the same. Nope. My overall impression was that this was a Hotel that was renovated on the cheap. You could see where some areas were nice but other areas of the hotel not so nice. Door to the bathroom did not lock or close correctly, old loud a/c blowing cold air, went to the neat pool only to find many wet soggy towels laying all over the area, not a continental breakfast but a sit down breakfast and we got $20 off due to our room rate (this seemed very "old school" and took extra time waiting), people woring around the hotel with their shirts hanging out. and looking unkept. Not mad but just disappointed. Many other cleaner choices for the $$$. June 14, 2013
Rated 3.0 out of 5.0 by Room was comfortable, while bathroom showed a lot of usage and could stand an upgrade We called ahead and made a reservation only to find once we checked in we could have gotten the room for less if we had just walked in without a reservation? We also noted that the halls were dark with a lot of stains in the carpet. The back elevator smelled of smoke and had cigarette butts on the floor when we checked in. We we checked out in the morning the cigarette butts were still on the elevator floor. The entire hotel could use an upgrade with additional staff being added. We will be more cautious when checking in with Holiday Inn again. June 8, 2013
Rated 2.0 out of 5.0 by Very nice staff, sad, tired hotel in need of renovation! all the staff were helpful and nice. That said, this hotel is very old, tired and in need of a major renovation. The hotel is large and creepy, the upholstered chair in our room had a large stain, directions in hallways were terrible, food was pretty bad. Would recommend using only PART of the hotel (it is large) and upgrading. May 21, 2013
Rated 5.0 out of 5.0 by Great staff and comfortable room I arrived early prior to the 3:00 PM check-in but the staff switched me to another room so I could check-in. The staff was very helpful and made every effort to ensure we enjoyed our stay. The room was clean and comfortable. Check in and check out was a breeze. Highly recommend this hotel if you are visiting this area of the country. May 21, 2013
Rated 4.0 out of 5.0 by Nice room and enjoyed the pool We had a nice room, clean and tidy overlooking the pool. Although the mattress was not very comfortable (way too hard). A special THANK YOU to the second shift laundress who brought extra shower towels without being asked. (The pool was very busy and all the pool towels were used, so I brought my shower towel) She was very kind and considerate! May 19, 2013
Rated 2.0 out of 5.0 by Beaver Falls Holiday Inn The location was fine but I wasn't pleased with the room for the cost. For that week this was the third, and most expensive hotel I had stayed in, It was also the oldest and dirtiest. The bathmat in the tub was horrible, I was afraid to step on so I kept my flops on while showering. There was an adjoing room door that looked as though it had been kicked in at some point which made me uneasy and the king sized mattress was way to soft or worn to be comfortable. I wont stay here in future visits to the area.I had stayed in Lexington KY and Berlin OH that week and both hotels were at least $30 - $40 per night cheaper. May 17, 2013
Rated 4.0 out of 5.0 by Decent place for the night This facility is an older one and the hallways are narrow and not well lit. Rooms were comfortable and several in our party commented on how well they slept. Very nice pool area. We ate one meal there. The staff was very cordial - but the place was understaffed. Food was not very good. Would go to Sheetz next time instead of eating here. May 16, 2013
Rated 3.0 out of 5.0 by Close to Geneva College Second time to stay at this Holiday Inn. Nice hotel with many amenities. Mattress needed replacing as it "rolled" to the middle. Breakfast buffet was not good at all but my omelet ordered off the menu was wonderful. May 10, 2013
Rated 5.0 out of 5.0 by Stayed for Wedding! Great Stay The staff through out the entire place was fantastic. We were in for a friends wedding reception. The reception was set up beautifully and the food was amazing! I am usually not excited for wedding reception food but this was definitely the best we have had. May 8, 2013
Rated 2.0 out of 5.0 by No Free Breakfast We stayed both here and at Donegal PA HIEx, and this one was definitely not as nice as the one in Donegal. There were throw-up stains on the carpet and there was no free breakfast as there was in Donegal, even though the price of the room was the same. We received a coupon for breakfast, but it still cost us $25 for the four of us. May 4, 2013
Rated 2.0 out of 5.0 by Maintenence I was late arriving to the hotel. the GPS directions took me way out of the way. I was given a room on the third floor. The hotel is odd shaped and I would have appreciated more direction so that I didn't have to wonder all over looking for my room. Once in my room I notice that the bedding may have been fresh but there was something that appeared as a burn (perhaps from an iron) on the bottom sheet. I also noticed that the door that connects the adjacent room was not locked. It could not be locked. As I looked closer the lock didn't have a cylinder in it. It appeared to have been brocken apart. Because it was so late (12:30am) I was going to ignore it but I thought I should call the front desk and check to see if the ajacent room was occupied. It was. Let me add that I am a woman that travels on business so this was very concerning for me. I will say that the front desk found me a room just a few doors down and the night housekeeper was kind enough to help me to the room. Finallly, I just felt like the hotel can use some up-dating. April 23, 2013
Rated 5.0 out of 5.0 by Friendly service, beautiful appearance, first class room. This may well be the best motel stay of my whole summer. I have been in many motels and this Holiday Inn was not only the best Hiliday Inn I have ever stayed at but surpassed much newer motels that I have used. The motel was maintained in first class shape in every regard. The staff were very friendly and helpful. The restaurant was far superior to the usual breakfast bar set up now so common even in very expensive motels. The room was spacious and comfortable. I especially appreciated the pillows. I can't think of any aspect that I could suggest an improvement. April 3, 2013
Rated 4.0 out of 5.0 by Another Stay in Beaver Falls PA I think this is my 5th stay at the Beaver Falls Holiday Inn. Each time I have checked in with a different staff member at the front desk all have greeted me with a smile, offer a bottle of water and snack, questions answered and property amenities explained. March 27, 2013
Rated 5.0 out of 5.0 by Nice older property This is an example of when Holiday Inn had it all. Great property, stay here they make you feel welcome. Great food bar, and exercise room. March 4, 2013
Rated 5.0 out of 5.0 by Staff very friendly and accommodating ! We stayed for a night while our son toured Geneva College. Staff were extremely nice and attentive to our needs. Allowed us early check-in since we really didn't have anything to do-our other son got to enjoy the nice pool and gave us a place to relax. A minor problem with the room but when I brought it to desk clerk's attention the staff went "the extra mile" to make sure we were happy. Will definately stay again when in the area. #Beds were comfortable, room temp. easy to regulate, hot water and good water pressure in shower.# Pays to be a priority club member when staying here- gave us a card to choose a couple perks from. Bkft. Buffet was good on Sunday- the waitress was friendly# but didn't point out that kids eat free off the kids menu but child's buffet was less than 4.00 so no big deal.- I had forgotten ! # Overall very pleased ! March 3, 2013
Rated 5.0 out of 5.0 by Wonderful Experience and comfortable beds Enjoyed our weekend at your hotel. Came home feeling relaxed. As a Priority Club member we were able to get a discount on our breakfast the day we checked out plus we were granted late checkout which enabled us to enjoy some swimtime in your nice pool and sauna/hot tub. All employees were extremely nice and courteous. Great weekend getaway! February 15, 2013
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