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Rated 4.2 out of 5 by 165 reviewers.
Rated 1.0 out of 5.0 by Preston Despite reserving a double room far in advance, I was told upon arrival that all double rooms had been given to other guests. Based on this experience, I will NEVER stay at this property again in the future. July 26, 2014
Rated 1.0 out of 5.0 by not what I expected I was very disappointed with the attitude of the staff. I am disabled and no one even held the door for me. One person even let the door go while I was entering and it almost hit me. I was shocked at the lack of manners here. I think this is what makes your stay. If the people are rude and unprofessional it is difficult to enjoy your stay. Everyone seemed to be so bothered and busy and no one offered any help or asked if we needed anything. My bill was not computed correctly and the points were not applied nor was my senior citizen discount. I was unable to apply the points online when I booked because there was something wrong with the website that prevented it. I would not recommend this location...perhaps some customer service training is in order here and an update to their website. July 24, 2014
Rated 2.0 out of 5.0 by Disappointed I had to make last minute arrangements, so I guess that is why it was so expensive. I just stayed at a Holiday Inn in Easton, PA two weeks ago. $80 cheaper Free breakfast Morning paper Small kitchenette and the bathroom was one-third bigger. What is so exclusive about your Inn? July 24, 2014
Rated 5.0 out of 5.0 Stop over from Myrtle Beach After three traffic jams it was wonderful to see the Holiday Inn sign. Upon registration I was informed we would receive a free upgrade. The staff was great and the room was wonderful. July 23, 2014
Rated 5.0 out of 5.0 by Very welcoming arrival and stay We frequently stay at the Beckley as a half way point to our daughter's home in Ohio. I have to say that this was the warmest welcome we have ever received from the Front Desk person, Matt. He was congenial and very professional and welcoming. He went out of his way to help us feel like we had arrived at a place where we could relax and chill.. He is truly an asset to your staff. July 19, 2014
Rated 5.0 out of 5.0 by Highly recommend We stayed just one night on our way home from vacation. Room was super clean. Check in was good however the rate I booked at was $10 less than what their computer said. This happened to me in Columbus early this year too. The associate gladly corrected it and even priced it $10 BELOW what I booked online for my inconvenience. (I didn't ask for it). This is what customer service is all about. We ate dinner at the hotel restaurant. Food was very good, although service was kind of slow considering we were just one of two tables that had guests. We stayed at another "Inn" in Beckley on our way to our vacation spot because Holiday Inn was already booked. It was cheaper than Holiday Inn and it showed. I would spend a little more for Holiday Inn anytime. July 16, 2014
Rated 5.0 out of 5.0 by Friendly staff and very clean! We stayed on our way to NC and everyone was friendly and the rooms were very clean. Beds were comfortable as well. July 13, 2014
Rated 5.0 out of 5.0 by Overnight Stop This hotel was clean and the staff was VERY friendly July 10, 2014
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