Rated 5.0 out of 5.0 by Snakewoman Front Desk Personnel
Before staying at the Holiday Inn, I had read numerous reviews about the front desk staff that was not very complimentary. I chose to stay at the Holiday Inn Express anyway. During my stay, I could not have asked for a most courteous and helpful stay. One fellow, Edward, went above and beyond to make our stay extremely pleasurable. He helped us out of the car with our bags upon arrival and was so pleasant along with the rest of the staff. I encourage you not to always go on the reviews of disgruntled customers. Our stay at Beckley was wonderful including the manager's get together and Edward's mother's cake he shared! Looking forward to visiting again!
June 14, 2013
Rated 3.0 out of 5.0 by Jen2013 Nice hotel but very poor service
Upon arrival, we were greeted by Gennifer at the front desk. Right away there was tension from her. She said well we don't have many rooms left, to which my husband replied, well that's okay, we only need one. Her tone was like she preferred we not stay at this hotel. She offered us a handicap Queen room, to which we were fine but learned their were suites available. I am a Priority Club Platinum member and asked for a free upgrade to the suite. The room was nice, bed and pillows were very comfortable. We decided to eat at the restaurant downstairs. The dinner was delicious, but the service was extremely poor. There was only one family in there besides us and it took forever to be waited on and to get our food. Since the dinner food was really good, in the morning we figured there would be a different staff, so we decided to have breakfast there too. The service was slightly better, but not much. We each ordered french toast. However, when we received our plates, we only had 2 very small round pieces of french toast and a cinnamon roll (which looked like french toast). The cinnamon roll was not listed on the menu and was the same shape as the french toast. Very disappointed in the breakfast. Upon reviewing our bill, Gennifer charged us the suite rate instead of the Queen room rate with a free upgrade. I contacted the hotel and the lady who answered the phone said she could tell that was the wrong price and contacted her manager and between the two of them fixed the pricing and gave me a credit on my credit card. She was very professional, polite and apologized for the mistake. We were riding a Harley-Davidson motorcycle and I believe Gennifer was just labeling us for how we looked. Very poor service on Gennifer's part.
June 12, 2013
Rated 3.0 out of 5.0 by JRM76 Hotel is nice but....
The hotel facility is nice, however I find the beds to be extremely hard. To the point it if difficult for me to sleep. I know a lot of people like them firm, but I felt like I was sleeping on concrete. In addition, the wireless internet is very poor. Both my wife and I work on our computers online and we both experienced very slow internet service which was interrupted so many times that I finally gave up.
At this kind of pricing, there should be a more comfortable bed (firm is fine but these will never wear out), and definitely the wifi in today's market should be upgraded.
June 5, 2013
Rated 1.0 out of 5.0 by outer51 Room
I travel all over the US and stay at Holiday Inns & Express all the time. This was the most expensive and worst room of all. My veiw out the window was the air conditioners. Didn't notice this till I unpacked otherwise I'd have asked to be moved.. Then I took a shower and stood in water as it didn't drain. The walls were so thin I was woke up at 10:30 to the couple next door making love. I finally turned my TV on to cover up the sound for 2 hours. So had a sleepy drive the next day. Girl at check in was very pleasent.
June 5, 2013
Rated 3.0 out of 5.0 by Tone67 Average stay
I think the staff and management needs to verse themselves on the Priority Club program and levels. I am a platinum member and needed an early check-in. My room is supposed to be ready whenever i check-in. When i got to the desk all i heard was, "its a little early" which was around 11:00am . So i had to go find something to do until the room was ready.
This hotel is a nice property, but the front desk staff seems to change from year to year. Housekeeping and maintenance staff are always friendly and cordial. I told one of the front desk people my room number and that i needed a late check out and she asked if i was a priority club member i said yes, then had to verify if my member number was on my room because i didnt want to miss the points, another front desk rep. had to double check and confirmed it.
One bright side to my stay was the wait staff in the restaurant, very attentive and friendly.
June 3, 2013
Rated 5.0 out of 5.0 by Kangaroo Everything was a 5 except for our dinner meal.
Great friendly staff. Nice clean hotel. Comfortable room. Ordered the ribeye ($20.99) and both of us were very disappointed in the food.
Had to pay for breakfast when most hotels are offering great breakfasts for free.
May 31, 2013
Rated 3.0 out of 5.0 by CaughtOffGuard Nice property, but surprises
I arrived at about 10:30 PM. I went to the desk and gave them my name. I was told there was no reservation for me. I had the confirmation printed out and gave it to the desk clerk. She found my room. I was not recognized as a Platinum Elite member. The room I received was right next to what must have been a motor room. While not overbearing, it was not a quiet room. I turned the heating/cooling system fan on in the room and it masked the noise. The bed was comfortable.
When I returned home, I checked my credit card account and found out that what I was charged was $150 more than the receipt I received under my door. I called the hotel and spoke with the manager. She told me I was charged $150 for "incidentals" and it should come off my card in about a week. I was blindsided by this, as I was not informed of this at check-in. This is unacceptable. I have never been charged this at any Holiday Inn property where I stayed.
I have checked my account, just now, and see that the charges now reflect my receipt amount. I wonder, if I had not called the hotel, would I have been charged correctly?
May 29, 2013
Rated 5.0 out of 5.0 by verda55 room and food very good
relaxing stay. good food with great value. staff always top .
May 25, 2013