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Rated 4.3 out of 5 by 196 reviewers.
Rated 5.0 out of 5.0 by Just passing through...Great Really enjoyed the stay...just driving through town and was only there for 12 hours. Great nights rest. September 2, 2014
Rated 5.0 out of 5.0 by Nice beds and good indoor pool Traveling with two young children having the option of a suite and use of the indoor pool was great. The staff was extremely polite September 2, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn yet! Had a very nice stay. Food was very good for a hotel. September 2, 2014
Rated 5.0 out of 5.0 by Comfortable and cozy. The location of the Holiday Inn was excellent. The room was comfortable and clean. the staff were very helpful. September 1, 2014
Rated 5.0 out of 5.0 by overnight trip Although our stay was short, my wife and I enjoyed the experience. Staff was knowledgeable and helpful. September 1, 2014
Rated 5.0 out of 5.0 by NIce - You will like it. Good place - lots of options in the area and I highly doubt any of them are as nice as this for the price point. Nice to have a lounge in the facility - not the norm. September 1, 2014
Rated 5.0 out of 5.0 by Business travel Check in and Out easy, Service in the restaurant excellent, rooms and facillities excellent August 28, 2014
Rated 5.0 out of 5.0 by Good place for our stop during a long drive Front desk staff was friendly and efficient. There was complimentary popcorn and hot drinks in the lobby. The room was clean, well lit, and contained a fridge and microwave. I wish it had a complimentary breakfast like other similar Holiday Inn properties. August 26, 2014
Rated 3.0 out of 5.0 by Was what we needed The rooms were nice and we slept well, but for the price the shower wasn't working correctly and the vending machine on our floor wasn't even plugged in. I went down stairs to the vending machine looking for a caffeine free soda, and they did not offer any in the machine other than water. Also, I know this location has a restaurant, but I enjoy the complimentary breakfasts that we have come to expect through the holiday inn chain. I know these are little things, but they add up after a long road trip. Like I said in the title. Its what we needed...but not much more. August 26, 2014
Rated 3.0 out of 5.0 by Air Conditioning Staff was pleasant and changed my room (per my request) to accommodate my wife who is handicapped. Unfortunately the room on the second floor is located next to the air conditioning units that service the Inn and I had trouble sleeping the night due to the excessive noise, Other than that, it was a good experience. August 25, 2014
Rated 5.0 out of 5.0 by Professional and courteous staff. Very clean facility Warm and welcome experience everytime. There are several hotels in the area and the Holiday Inn is by far the best choice August 25, 2014
Rated 4.0 out of 5.0 by Good service, great room but expensive and without promised breakfast Booked this room while traveling at the front desk and was able through help of desk staff to get final room in the hotel for the night. The price was pretty steep for the location, but it is probably their busiest time of the year in August. We did enjoy a great room. Were told that breakfast was included at the time of check-in but told the next morning that it was not included. Rather disappointing for the price paid and the broken promise. Due to travel schedule, did not have the time to argue. August 18, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Staff was helpful, friendly, and courteous. Room was good. August 15, 2014
Rated 5.0 out of 5.0 by very neat and clean. friendly staff we have stayed at this motel several times and have always been pleased and enjoyed our stay. August 14, 2014
Rated 5.0 out of 5.0 by Great Experience The hotel had it all: Great service, clean and comfortable rooms. Elevator a little scary but functional. August 13, 2014
Rated 5.0 out of 5.0 by Quiet, very comfortable bed and pillows. I stayed for 2 nights due to business meetings in a nearby town. The hotel was very accessible, clean and the staff was very friendly. The cost of the room was a little high but I received a corporate discount which made it more bearable. I was reimbursed for all my expenses so staying at the Holiday Inn was much nicer than I could have afforded. Overall, it was wonderful. I would recommend to anyone. August 12, 2014
Rated 5.0 out of 5.0 by Great Nights Stay!!! This hotel is very convenient and affordable. Great place to stay for business trips. I am wanting to stay again soon for leisure :) August 11, 2014
Rated 5.0 out of 5.0 by A Wonderful nights stay. The Holiday Inn Hotel in Beckley is one of the best and I have traveled extensively as an Engineer across the globe. This is a good one. The only item I would add is a complimentary breakfast which is always nice before tackling the day. I usually do not like to set down to a full service restaurant in the morning due to unknown time restrictions. I strongly endorse this Hotel for a great place to stay and enjoy a great nights sleep. August 10, 2014
Rated 5.0 out of 5.0 by Excellent stay Everything was neat and clean. My kids thought we were at the Ritz. The fitness room was a little small but usable. August 9, 2014
Rated 4.0 out of 5.0 by If only the windows had curtains The stay here was quite acceptable except that the window in our room did not have curtains that closed completely and the bright parking lot lights shone in all night long. The restaurant had a limited menu (at least late night) but that wasn't a big deal for me as I was not expecting a fine dining experience there. August 7, 2014
Rated 4.0 out of 5.0 by nice This property is inviting. We had been driving for 7 hours and were looking for a place for the night. Being a Priority Club member - we looked for the HI sign. From the parking lot to my room, the place was clean and fresh, and the staff quite friendly. Got up to our room and found the same. Slept fairly well - HVAC system is noisy and our window was right by one of the huge lights for the front sign . . . beds were comfortable! August 4, 2014
Rated 4.0 out of 5.0 by VERY HARD MATTRESS Ok over all- movies kept freezing so even th9ough they were expensive and I paid to watch them - we gave up because they kept freezing. August 1, 2014
Rated 5.0 out of 5.0 by comfortabel bed and great service Had an wonderful stay! Could not have been better. The pool was great! We stayed because of the pool. We were on our way to Chantilly, Va. to take our 6 year old grandaughter home after a 2 week stay in our home in Kevil,Ky. We wanted her to be able to enjoy the pool. It was a nice welcome after 9 hours of driving to get to this point. Liked the suite as we were able to let her watch Disney channel's while we watched something else on the other TV. Great experience all the way around. July 30, 2014
Rated 1.0 out of 5.0 by Preston Despite reserving a double room far in advance, I was told upon arrival that all double rooms had been given to other guests. Based on this experience, I will NEVER stay at this property again in the future. July 26, 2014
Rated 1.0 out of 5.0 by not what I expected I was very disappointed with the attitude of the staff. I am disabled and no one even held the door for me. One person even let the door go while I was entering and it almost hit me. I was shocked at the lack of manners here. I think this is what makes your stay. If the people are rude and unprofessional it is difficult to enjoy your stay. Everyone seemed to be so bothered and busy and no one offered any help or asked if we needed anything. My bill was not computed correctly and the points were not applied nor was my senior citizen discount. I was unable to apply the points online when I booked because there was something wrong with the website that prevented it. I would not recommend this location...perhaps some customer service training is in order here and an update to their website. July 24, 2014
Rated 2.0 out of 5.0 by Disappointed I had to make last minute arrangements, so I guess that is why it was so expensive. I just stayed at a Holiday Inn in Easton, PA two weeks ago. $80 cheaper Free breakfast Morning paper Small kitchenette and the bathroom was one-third bigger. What is so exclusive about your Inn? July 24, 2014
Rated 5.0 out of 5.0 Stop over from Myrtle Beach After three traffic jams it was wonderful to see the Holiday Inn sign. Upon registration I was informed we would receive a free upgrade. The staff was great and the room was wonderful. July 23, 2014
Rated 5.0 out of 5.0 by Very welcoming arrival and stay We frequently stay at the Beckley as a half way point to our daughter's home in Ohio. I have to say that this was the warmest welcome we have ever received from the Front Desk person, Matt. He was congenial and very professional and welcoming. He went out of his way to help us feel like we had arrived at a place where we could relax and chill.. He is truly an asset to your staff. July 19, 2014
Rated 5.0 out of 5.0 by Highly recommend We stayed just one night on our way home from vacation. Room was super clean. Check in was good however the rate I booked at was $10 less than what their computer said. This happened to me in Columbus early this year too. The associate gladly corrected it and even priced it $10 BELOW what I booked online for my inconvenience. (I didn't ask for it). This is what customer service is all about. We ate dinner at the hotel restaurant. Food was very good, although service was kind of slow considering we were just one of two tables that had guests. We stayed at another "Inn" in Beckley on our way to our vacation spot because Holiday Inn was already booked. It was cheaper than Holiday Inn and it showed. I would spend a little more for Holiday Inn anytime. July 16, 2014
Rated 5.0 out of 5.0 by Friendly staff and very clean! We stayed on our way to NC and everyone was friendly and the rooms were very clean. Beds were comfortable as well. July 13, 2014
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