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Rated 4.3 out of 5 by 176 reviewers.
Rated 4.0 out of 5.0 by nice This property is inviting. We had been driving for 7 hours and were looking for a place for the night. Being a Priority Club member - we looked for the HI sign. From the parking lot to my room, the place was clean and fresh, and the staff quite friendly. Got up to our room and found the same. Slept fairly well - HVAC system is noisy and our window was right by one of the huge lights for the front sign . . . beds were comfortable! August 4, 2014
Rated 4.0 out of 5.0 by VERY HARD MATTRESS Ok over all- movies kept freezing so even th9ough they were expensive and I paid to watch them - we gave up because they kept freezing. August 1, 2014
Rated 5.0 out of 5.0 by comfortabel bed and great service Had an wonderful stay! Could not have been better. The pool was great! We stayed because of the pool. We were on our way to Chantilly, Va. to take our 6 year old grandaughter home after a 2 week stay in our home in Kevil,Ky. We wanted her to be able to enjoy the pool. It was a nice welcome after 9 hours of driving to get to this point. Liked the suite as we were able to let her watch Disney channel's while we watched something else on the other TV. Great experience all the way around. July 30, 2014
Rated 1.0 out of 5.0 by Preston Despite reserving a double room far in advance, I was told upon arrival that all double rooms had been given to other guests. Based on this experience, I will NEVER stay at this property again in the future. July 26, 2014
Rated 1.0 out of 5.0 by not what I expected I was very disappointed with the attitude of the staff. I am disabled and no one even held the door for me. One person even let the door go while I was entering and it almost hit me. I was shocked at the lack of manners here. I think this is what makes your stay. If the people are rude and unprofessional it is difficult to enjoy your stay. Everyone seemed to be so bothered and busy and no one offered any help or asked if we needed anything. My bill was not computed correctly and the points were not applied nor was my senior citizen discount. I was unable to apply the points online when I booked because there was something wrong with the website that prevented it. I would not recommend this location...perhaps some customer service training is in order here and an update to their website. July 24, 2014
Rated 2.0 out of 5.0 by Disappointed I had to make last minute arrangements, so I guess that is why it was so expensive. I just stayed at a Holiday Inn in Easton, PA two weeks ago. $80 cheaper Free breakfast Morning paper Small kitchenette and the bathroom was one-third bigger. What is so exclusive about your Inn? July 24, 2014
Rated 5.0 out of 5.0 Stop over from Myrtle Beach After three traffic jams it was wonderful to see the Holiday Inn sign. Upon registration I was informed we would receive a free upgrade. The staff was great and the room was wonderful. July 23, 2014
Rated 5.0 out of 5.0 by Very welcoming arrival and stay We frequently stay at the Beckley as a half way point to our daughter's home in Ohio. I have to say that this was the warmest welcome we have ever received from the Front Desk person, Matt. He was congenial and very professional and welcoming. He went out of his way to help us feel like we had arrived at a place where we could relax and chill.. He is truly an asset to your staff. July 19, 2014
Rated 5.0 out of 5.0 by Highly recommend We stayed just one night on our way home from vacation. Room was super clean. Check in was good however the rate I booked at was $10 less than what their computer said. This happened to me in Columbus early this year too. The associate gladly corrected it and even priced it $10 BELOW what I booked online for my inconvenience. (I didn't ask for it). This is what customer service is all about. We ate dinner at the hotel restaurant. Food was very good, although service was kind of slow considering we were just one of two tables that had guests. We stayed at another "Inn" in Beckley on our way to our vacation spot because Holiday Inn was already booked. It was cheaper than Holiday Inn and it showed. I would spend a little more for Holiday Inn anytime. July 16, 2014
Rated 5.0 out of 5.0 by Friendly staff and very clean! We stayed on our way to NC and everyone was friendly and the rooms were very clean. Beds were comfortable as well. July 13, 2014
Rated 5.0 out of 5.0 by Overnight Stop This hotel was clean and the staff was VERY friendly July 10, 2014
Rated 4.0 out of 5.0 by Comfortable bed and very clean hotel room. Although it was pricey due to a golf tournament, I enjoyed my stay and the service was great. The hotel room was very clean, too. July 9, 2014
Rated 5.0 out of 5.0 by A great value We stopped here after a 450-mile trip & were exhausted. We had a great room, VERY comfortable beds, & the room & entire hotel were sparkling clean. We thought it was a new hotel, it was so well-kept. The staff was friendly, helpful, & courteous. I had the best chicken quesadilla ever for dinner. If we ever make that road trip again, we'll definitely stay here again! July 2, 2014
Rated 5.0 out of 5.0 by Great Service Staff at this Hotel are very polite, and helpful. I would recommend this hotel to anyone June 30, 2014
Rated 3.0 out of 5.0 by June 2014 One Night Stay Overall good hotel. I either was extremely tired or the mattress was awesome because I had one of the best nights of sleep I've had in a while. Pros : Clean, friendly staff, comfortable bed Cons: Terrible wi-fi connection, 4th floor hallway smelled like cigarrettes (but not my room), and the to-go breakfast wasn't that great (overripe banana, mini granola bar, and can of pineapple juice) but it was free so I shouldn't complain. The gym was small but fine although it was too hot in there (max size is three people). I was the only one in there and I was dying because of the heat. June 30, 2014
Rated 5.0 out of 5.0 by Pleasant stay, attentive staff This hotel was excellent in all but price. The staff was efficient and courteous, the food was tasty, the rooms were well appointed and the pool was adequate. June 27, 2014
Rated 4.0 out of 5.0 by clean room room was very clean and quiet, very pleasant ,did request room with a view our view was a roof top , previously have received a reception bag at other facilities for being a member, was given a Thanks for being a member June 26, 2014
Rated 5.0 out of 5.0 by great hotel great stafff we only stayed one night passing through but had a super time .hotel had every thing we have come to expect from hoiiday inn, great staff good food and awesome rooms. we highly recommed this hotel . June 26, 2014
Rated 5.0 out of 5.0 by Great Place to Stay This hotel was just about perfect. The handicapped accessible room was the best we have ever seen. The restaurant was great, and we had 2 meals there. Everything was clean. June 26, 2014
Rated 5.0 out of 5.0 by Holiday Inn Beckley Hotel was great. Dining was marginal. Menu had limited choices. Recommend using nearby restaurants for better meal at a much better value. June 26, 2014
Rated 4.0 out of 5.0 by Friendly staff and clean Enjoyed the short overnight stay. The staff was extremely friendly. June 24, 2014
Rated 4.0 out of 5.0 by Great customer service Missing the complimentary continental breakfast. Pillows are very uncomfortable, also missing the old blankets, I do not like the comforters. The staff is very friendly and courteous, the hotel is clean and kept in good shape. June 24, 2014
Rated 5.0 out of 5.0 by Family business We've stayed here at least 3 times and it has met our needs each time. Plenty of restaurants nearby. We highly recommend it. June 22, 2014
Rated 5.0 out of 5.0 by Great rooms for the best price Great stay, would recommend the Holiday Inn. Just need to ensure that the amenities are available for use. Only problem I had was the pool and hot tub. June 20, 2014
Rated 5.0 out of 5.0 by ahotel one of the best hotel that I have stayed at in my life time.Great Job Beckley Holidsy inn June 18, 2014
Rated 5.0 out of 5.0 by Escape the Car and Relax and Unwind This is a great hotel to stop at when traveling. You can escape the confines of the car and stretch out in the exercise room, pool or hot tub then recline and relax in a very clean, comfortable room. This is a great hotel for the "big" kids as well as the "little" ones! June 17, 2014
Rated 3.0 out of 5.0 by Comfortable Room nice pool We liked the hotel. It was comfortable and very close to I-77. We could have stayed at a competitor's hotel for less, but we chose this hotel because it offered a Jacuzzi. unfortunately the temperature was FREEZING, seriously like 65 degrees... needless to say we were unable to use it. Of you are going to have a indoor jacuzzi heat the stupid thing. June 16, 2014
Rated 5.0 out of 5.0 by Good Hotel Hotel was very clean, staff was friendly, and the bed was comfortable. The room was a little pricey for a weekday, and we didn't even eat at the restaurant. We thought about renting a movie on the TV., but they were priced $13.99-$15.99, I could go buy the movie at that price. It was in a nice area. I would stay here again. June 16, 2014
Rated 3.0 out of 5.0 Restaurant The last day of my stay I waited at the hostess stand for 10 minutes. The restaurant was NOT busy. The help walked through the back of the restaurant and never looked to see if any one was looking to be seated. The first two days of my stay Victoria was working breakfast And the service was fast and friendly. June 14, 2014
Rated 5.0 out of 5.0 by Chief Master Sergeant Buckhalter visits Veterans in Beckley at Holiday Inn Holiday Inn Beckley West Virginia is my kind of town. Invited as guest speaker for the NAACP "Freedom Fund Banquet" honoring our Veterans on June 6 June 12, 2014
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