Rated 4.4 out of 5 by 215
Rated 4.0 out of 5.0 by A guy Good service, great room but expensive and without promised breakfast
Booked this room while traveling at the front desk and was able through help of desk staff to get final room in the hotel for the night. The price was pretty steep for the location, but it is probably their busiest time of the year in August. We did enjoy a great room.
Were told that breakfast was included at the time of check-in but told the next morning that it was not included. Rather disappointing for the price paid and the broken promise. Due to travel schedule, did not have the time to argue.
August 18, 2014
Rated 5.0 out of 5.0 by john62258 Comfortable bed and great service.
Staff was helpful, friendly, and courteous. Room was good.
August 15, 2014
Rated 5.0 out of 5.0 by kkgoose very neat and clean. friendly staff
we have stayed at this motel several times and have always been pleased and enjoyed our stay.
August 14, 2014
Rated 5.0 out of 5.0 by mommstoo Great Experience
The hotel had it all: Great service, clean and comfortable rooms. Elevator a little scary but functional.
August 13, 2014
Rated 5.0 out of 5.0 by Parkersburg employee Quiet, very comfortable bed and pillows.
I stayed for 2 nights due to business meetings in a nearby town. The hotel was very accessible, clean and the staff was very friendly. The cost of the room was a little high but I received a corporate discount which made it more bearable. I was reimbursed for all my expenses so staying at the Holiday Inn was much nicer than I could have afforded.
Overall, it was wonderful. I would recommend to anyone.
August 12, 2014
Rated 5.0 out of 5.0 by Amy261980 Great Nights Stay!!!
This hotel is very convenient and affordable. Great place to stay for business trips. I am wanting to stay again soon for leisure :)
August 11, 2014
Rated 5.0 out of 5.0 by Grumpy98 A Wonderful nights stay.
The Holiday Inn Hotel in Beckley is one of the best and I have traveled extensively as an Engineer across the globe. This is a good one. The only item I would add is a complimentary breakfast which is always nice before tackling the day. I usually do not like to set down to a full service restaurant in the morning due to unknown time restrictions.
I strongly endorse this Hotel for a great place to stay and enjoy a great nights sleep.
August 10, 2014
Rated 5.0 out of 5.0 by Keith Fam Excellent stay
Everything was neat and clean. My kids thought we were at the Ritz. The fitness room was a little small but usable.
August 9, 2014
Rated 4.0 out of 5.0 by Lejeli If only the windows had curtains
The stay here was quite acceptable except that the window in our room did not have curtains that closed completely and the bright parking lot lights shone in all night long. The restaurant had a limited menu (at least late night) but that wasn't a big deal for me as I was not expecting a fine dining experience there.
August 7, 2014
Rated 4.0 out of 5.0 by Jeffrey J nice
This property is inviting. We had been driving for 7 hours and were looking for a place for the night. Being a Priority Club member - we looked for the HI sign. From the parking lot to my room, the place was clean and fresh, and the staff quite friendly. Got up to our room and found the same. Slept fairly well - HVAC system is noisy and our window was right by one of the huge lights for the front sign . . . beds were comfortable!
August 4, 2014
Rated 4.0 out of 5.0 by sdafgvasdf VERY HARD MATTRESS
Ok over all- movies kept freezing so even th9ough they were expensive and I paid to watch them - we gave up because they kept freezing.
August 1, 2014
Rated 5.0 out of 5.0 by CGRoberts comfortabel bed and great service
Had an wonderful stay! Could not have been better.
The pool was great! We stayed because of the pool.
We were on our way to Chantilly, Va. to take our 6 year old grandaughter home after a 2 week stay in our home in Kevil,Ky.
We wanted her to be able to enjoy the pool. It was a nice welcome after 9 hours of driving to get to this point. Liked the suite as we were able to let her watch
Disney channel's while we watched something else on the other TV. Great experience all the way around.
July 30, 2014
Rated 1.0 out of 5.0 by Preston67 Preston
Despite reserving a double room far in advance, I was told upon arrival that all double rooms had been given to other guests. Based on this experience, I will NEVER stay at this property again in the future.
July 26, 2014
Rated 1.0 out of 5.0 by Honestly14 not what I expected
I was very disappointed with the attitude of the staff. I am disabled and no one even held the door for me. One person even let the door go while I was entering and it almost hit me. I was shocked at the lack of manners here. I think this is what makes your stay. If the people are rude and unprofessional it is difficult to enjoy your stay. Everyone seemed to be so bothered and busy and no one offered any help or asked if we needed anything. My bill was not computed correctly and the points were not applied nor was my senior citizen discount. I was unable to apply the points online when I booked because there was something wrong with the website that prevented it. I would not recommend this location...perhaps some customer service training is in order here and an update to their website.
July 24, 2014
Rated 2.0 out of 5.0 by Swanteddi Disappointed
I had to make last minute arrangements, so I guess that is why it was so expensive. I just stayed at a Holiday Inn in Easton, PA two weeks ago. $80 cheaper Free breakfast Morning paper Small kitchenette and the bathroom was one-third bigger. What is so exclusive about your Inn?
July 24, 2014
Rated 5.0 out of 5.0 Stop over from Myrtle Beach
After three traffic jams it was wonderful to see the Holiday Inn sign. Upon registration I was informed we would receive a free upgrade. The staff was great and the room was wonderful.
July 23, 2014
Rated 5.0 out of 5.0 by Lorrieviv Very welcoming arrival and stay
We frequently stay at the Beckley as a half way point to our daughter's home in Ohio. I have to say that this was the warmest welcome we have ever received from the Front Desk person, Matt. He was congenial and very professional and welcoming. He went out of his way to help us feel like we had arrived at a place where we could relax and chill.. He is truly an asset to your staff.
July 19, 2014
Rated 5.0 out of 5.0 by Scott060 Highly recommend
We stayed just one night on our way home from vacation. Room was super clean. Check in was good however the rate I booked at was $10 less than what their computer said. This happened to me in Columbus early this year too. The associate gladly corrected it and even priced it $10 BELOW what I booked online for my inconvenience. (I didn't ask for it). This is what customer service is all about.
We ate dinner at the hotel restaurant. Food was very good, although service was kind of slow considering we were just one of two tables that had guests.
We stayed at another "Inn" in Beckley on our way to our vacation spot because Holiday Inn was already booked. It was cheaper than Holiday Inn and it showed. I would spend a little more for Holiday Inn anytime.
July 16, 2014
Rated 5.0 out of 5.0 by Andy1979 Friendly staff and very clean!
We stayed on our way to NC and everyone was friendly and the rooms were very clean. Beds were comfortable as well.
July 13, 2014
Rated 5.0 out of 5.0 by PDM61 Overnight Stop
This hotel was clean and the staff was VERY friendly
July 10, 2014
Rated 4.0 out of 5.0 by KP2014NC Comfortable bed and very clean hotel room.
Although it was pricey due to a golf tournament, I enjoyed my stay and the service was great. The hotel room was very clean, too.
July 9, 2014
Rated 5.0 out of 5.0 by DrDar A great value
We stopped here after a 450-mile trip & were exhausted. We had a great room, VERY comfortable beds, & the room & entire hotel were sparkling clean. We thought it was a new hotel, it was so well-kept.
The staff was friendly, helpful, & courteous. I had the best chicken quesadilla ever for dinner.
If we ever make that road trip again, we'll definitely stay here again!
July 2, 2014
Rated 5.0 out of 5.0 by Double L Great Service
Staff at this Hotel are very polite, and helpful. I would recommend this hotel to anyone
June 30, 2014
Rated 3.0 out of 5.0 by Roadtrip23 June 2014 One Night Stay
Overall good hotel. I either was extremely tired or the mattress was awesome because I had one of the best nights of sleep I've had in a while.
Pros : Clean, friendly staff, comfortable bed
Cons: Terrible wi-fi connection, 4th floor hallway smelled like cigarrettes (but not my room), and the to-go breakfast wasn't that great (overripe banana, mini granola bar, and can of pineapple juice) but it was free so I shouldn't complain. The gym was small but fine although it was too hot in there (max size is three people). I was the only one in there and I was dying because of the heat.
June 30, 2014
Rated 5.0 out of 5.0 by Mycroft2000 Pleasant stay, attentive staff
This hotel was excellent in all but price. The staff was efficient and courteous, the food was tasty, the rooms were well appointed and the pool was adequate.
June 27, 2014
Rated 4.0 out of 5.0 by mousy76 clean room
room was very clean and quiet, very pleasant ,did request room with a view our view was a roof top , previously have received a reception bag at other facilities for being a member, was given a Thanks for being a member
June 26, 2014
Rated 5.0 out of 5.0 by pandaclause great hotel great stafff
we only stayed one night passing through but had a super time .hotel had every thing we have come to expect from hoiiday inn, great staff good food and awesome rooms. we highly recommed this hotel .
June 26, 2014
Rated 5.0 out of 5.0 by susan1953 Great Place to Stay
This hotel was just about perfect. The handicapped accessible room was the best we have ever seen. The restaurant was great, and we had 2 meals there. Everything was clean.
June 26, 2014
Rated 5.0 out of 5.0 by tired_traveler Holiday Inn Beckley
Hotel was great. Dining was marginal. Menu had limited choices. Recommend using nearby restaurants for better meal at a much better value.
June 26, 2014
Rated 4.0 out of 5.0 by Smm1-2 Friendly staff and clean
Enjoyed the short overnight stay. The staff was extremely friendly.
June 24, 2014